Honeywell VISTA-21iPLTE Posts

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Resideo has been investigating an issue with a very small number of communicators. The LTE-CFV, HWF2V-COM, LTE-IV, LTE-L3V, and VISTA-21IPLTE with LTE-21V. In a few cases, starting on March 19, 2022, the Verizon LTE SIM has become locked, causing a comm failure, or secondary path failure.


A device with this issue will show the following symptoms: Locally at the device, the LEDs will flash regularly at a rate of two times per second (see video above). Through AlarmNet360, the affected devices will have checked in normally for the period leading up to March 19, 2022. Then beginning on that date, or on a subsequent date through March 28, 2022, a comm failure will be indicated. Once the comm fail indication appears, it will not clear, so if you've had a comm failure during this time that has restored, then your communication failure is not being caused by this issue.

In addition to the above evidence of an issue, the alarm panel that the communicator is connected to will have a trouble indication displayed. This may come in the form of a Check 103, or a bF on VISTA-20P and similar panels, and also the L3000 panel. For the L3000 panel, the bF will only show on an RF keypad, such as the 5828 or 5828V, the panel itself will show Check or Fault 103. To silence any trouble beeping, enter a disarm command at any panel keypad. These trouble messages can be caused by other things, not just this issue, so if you see one of these error messages and think you may be affected, be sure to contact your alarm dealer for further assistance.

Bear in mind that only the communicators listed above are affected, and that these are all Verizon SIM Cards. If you have an AT&T Communicator, you needn't worry about this issue. Also, for those who have a dual-path communicator with Ethernet connected, you will not necessarily see a Communication Failure message. Instead you will be notified of a Secondary Path Failure. Again, if you are affected by this issue, once the failure occurs, it will not restore. So if you've received a Secondary Path Failure that has since restored, then you experienced a separate issue.

Again, if you feel that you have been affected by this issue, contact your alarm dealer. They can confirm if you are affected and will be able to assist you in receiving a replacement SIM. Alarm Grid customers who are affected have already been contacted and replacement SIMs are on the way. If any further information becomes available, we'll update this post with further details.

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Most of these best security systems lists are frustrating to navigate. Many of them include companies and their respective rating. ADT, Brinks, Vivint, or others will make the cut. We’re sad to never be included in these lists. But that reflects the state of the industry. Many people don’t know that other alarm monitoring companies exist. Still others only include the new DIY systems that are on the market like Simplisafe, Ring, Nest, or Scout. Consumer Reports, for example, only reviews Nest, Ring, Abode, Frontpoint, Simplisafe, and Samsung’s Smarthings integrated GC3 that they produced for ADT. This list is, in no way, a complete list of products. Moreover, it completely ignores legacy and current systems. And, while we like “new,” being in the industry, we are proud to say that the so-called “professional” systems that are out there are better than these systems for a few simple reasons.

Our list includes exclusively professional equipment. It is the same equipment that ADT or other installation companies might sell you. We’ve tested a lot of these DIY systems. They work well to varying degrees. But we have found that nothing surpasses the quality or features of a professional system. What’s more, we provide the help that you need to turn these professionally installed systems into the DIY systems that you may be looking for.

Yup! You heard that right. You don’t need a professional to install a professional home security system.

They are simple enough to install and operate that you can do it yourself. Additionally, you can have them monitored by anyone. We think that this feature is the feature that sets them apart from any of the new “DIY” systems. Simplisafe systems must be monitored by Simplisafe. Ring systems must be monitored by Amazon. Nest systems must be monitored by Google’s chosen provider: Monitronics (now Brinks).

But a professional system can be monitored by any alarm company. We certainly do monitor them. But if you’re interested in having a local installer at your beck and call, you can have Larry the alarm installer from down the road monitor it as well.

In all, these systems are not easy to rank. Each one comes with its own set of features and benefits. So we have organized the following list based on your own possible set of needs.

So without further ado, here are the 3 best alarm systems of 2020.

Best Interactive Service of 2020

Alarm.com

Interactive services are the apps that allow you to control your alarm system from your phone or computer. There are dozens of such services. Some companies, such as the ones we mentioned above have their own proprietary service. But then, there are a few universal services. These are sold by Interlogix, DSC, Alarmnet (Honeywell), Securenet and others. Our favorite of these interactive services is alarm.com. It is a great service that works with Qolsys products, DSC products, Interlogix products, 2GIG products, and more. Unfortunately, it does not work with most Honeywell products.

It provides a wide array of controls, including the ability to use SIRI to command your system and schedule Z-Wave scenes. The drawback is that Alarm.com requires users to sign up for cellular monitoring. This is the best, most robust kind of monitoring. But some users don’t want that level of connectivity. Some end users are satisfied with just IP monitoring. In the 90s, particularly, phone line monitoring was the norm. Modern monitoring has found other, better, more secure options. No one can cut the line of a cellular device, for example. IP monitoring suffers from many of the same problems as phone line monitoring. But it also allows users to get many of the advantages of cellular monitoring, including homeowner’s insurance discounts. Even still, despite this drawback of alarm.com, it is our preferred interactive service.

That said, its closest competition is Honeywell’s Total Connect. Total Connect only works with Honeywell. It does almost everything that Alarm.com does, with a few specific differences - no native SIRI control, for example. That said, Honeywell makes excellent equipment. The Lyric alarm, for example, works with HomeKit. This integration will allow individual control of the unit from SIRI. This is actually more robust than even alarm.com’s SIRI integration. And the only options that a HomeKit user has on the Alarm.com side is the DSC iotega, which is a system that works, but for many reasons, doesn’t make this list.

Ultimately, whether you use Alarm.com or Total Connect, it will depend on your system’s interactive service compatibility. If you are interested in system features, look at the systems below. If you are more concerned with the usability of the interactive service, you can certainly pick a system based on its qualities and compatibility with an interactive service.

Runner Up: Total Connect

Best Overall System of 2020

Qolsys IQ Panel 2+

This security system is an amazing piece of equipment. It is a great looking home automation controller as well as a security system. It’s Alarm.com compatibility is a great feature that makes the Qolsys IQ Panel 2+ a stratospherically better panel than almost anything on the market. The system is built on the Android operating system. Ultimately, the Qolsys is what you get when you beset a Silicon Valley company with the task of building a professional alarm system. It is feature filled, beautifully and competently built.

One of the frustrations with the Qolsys is its lack of modularity. It is an expensive system. Everything is built in to the panel. Whereas most security systems allow a user to install (and uninstall) a cellular communicator, the Qolsys builds the communicator right into the panel itself. This sounds like a great feature, and it is. But that’s until the system’s communicator becomes obsolete. It’s something that doesn’t happen very often, but every 10 or so years, the cellular companies deprecate one or more of their networks. At this very moment, Alarm Grid’s subscribers are preparing to replace thousands of communicators. As Verizon and AT&T deprecate their old CDMA and 3G networks, the systems that have included these communicators are coming due for an upgrade. The drawback of the Qolsys is that there is no upgrade per se. Rather, end users with an older Qolsys will have to replace the entire panel.

Despite this drawback, the Qolsys is a great unit. One of its best features is its ability to take over old systems. For those that are looking to replace an old system, the Qolsys is a great choice. The new Qolsys IQ Panel 2 Plus’s come in different varieties, each with a daughter card that allows them to grab the signals from other company’s wireless sensors.

Just awesome!

In our opinion the best feature of the new Qolsys IQ Panel 2 Plus, however, is not its amazing home automation features or its ability to take over other systems. It’s not even its slick Android interface. All those features can and are replicated by its competitors. Rather, our favorite feature of the Qolsys is its sensor’s ranges. The Qolsys is a panel whose PowerG sensors, which are encrypted, are capable of being monitored over HUGE ranges. We have seen the Qolsys detect sensors that are nearly a half mile away. This makes the PowerG line of sensors that are compatible with the Qolsys an amazing feature that no other all-in-one system has. These sensors basically remove the need for expensive repeaters. They are modern sensors that no other company has.

Eat your heart out Google, Amazon, and all ya’ll Silicon Valley companies trying to build better systems. None of these systems even touch the quality of the Qolsys in our opinion.

Runner-up: 2GIG GC3e

Best HomeKit Compatible System of 2020

Honeywell Lyric

The Lyric is in competition with DSC’s Iotega, which works as a HomeKit controller. If you’re looking for HomeKit control, and your home is filled with DSC sensors, the Iotega might be a better choice for you. But if you’re starting from scratch, nothing is better than the Lyric controller. This system is compatible with a wide range of sensors, including America’s most sold sensor, the 5816. It looks great on a wall. It’s fairly priced, and it does everything you’d want from a good looking system, including a photo album feature.

We sold more Lyric’s in 2019 than any other system on the market. This is largely due to Honeywell’s trusted name. The quality exemplified by the brand is epitomized in this sleek wall unit. Its versatility is buttressed by the hundreds of compatible sensors that Honeywell has released over the years.

We like Honeywell’s no-nonsense approach to monitoring. They put security over all. They were the first mainstream system on the market with both a panel and encrypted sensors. And the sensors work immensely well. We love Honeywell. We love the Lyric. At the moment, we believe that the Qolsys has surpassed the features of Honeywell’s alarm system. But the Lyric has one feature that Qolsys simply does not: the ability to be monitored by WiFi only. In fact, nearly all of Honeywell’s all-in-one systems can be monitored by WiFi only. For an end user, this means that they can be professionally monitored at a price that is significantly cheaper than that of a cellular system. For the budget conscience consumer, this presents an amazing opportunity to save money while getting all the benefits of a monitored system, including insurance discounts. We are a big fan of cellular monitoring. But the option is there for those who simply don’t think it’s as important as we do or for those who don’t want to pay the cost of cellular monitoring.

Runner Up: DSC iotega

Best Budget Alarm System

Honeywell L3000


We spent a lot of time debating whether the L3000 would be the best system for someone on a budget. We actually prefer the GC2e as a system. It’s a great looking system, it’s inexpensive, and it uses Alarm.com. But here’s the problem: it requires that anyone using it purchase a cellular communicator. Additionally, because its most minimal monitoring will include Alarm.com. This puts anyone purchasing it into a different category of spending. That said, if it’s not outside of your budget, the GC2e is a great system. It is our runner-up, because it is a good budget system, but it’s not great.

The low price of the L3000 is no indication of its quality. It is because it is a legacy system. It is often used by alarm companies that are putting systems into big apartment buildings. The system is amazing. It’s effective, will last for a very long time. Unfortunately, it’s ugly and can be a bear to program. Luckily for owners, programming is not something you do more than one time. And if you’re with Alarm Grid, there is a strong chance that we can program it for you.

Unlike the GC2e, the L3000 allows users to do IP-only monitoring. It also allows old-school phone line monitoring. That means, for the budget-conscious consumer, the L3000 is both cheaper to purchase than the GC2e, and will save an end user between $10 and $20 per month. In all, the L3000 will save anyone who installs it between $120 and $240 per year, while also being incredibly affordable at the outset. Huzzah! Oh, and for those concerned about sensors, the L3000 works great with any of the Honeywell’s 5800 sensors. You will have a ton of sensors to pick from, which also makes the system the most versatile budget system on the market.

We love the L3000 as a budget system.

Runner-Up: 2GIG GC2e

Best Wired Alarm System of 2020

Honeywell VISTA 20P

This is an oldie but a goodie. The VISTA 20P has been produced by Honeywell for many many years now. It's an excellent system with great, modern features. Honeywell produces update chips that they release every once in a while. These updates allow the system to take advantage of modern features like those available in the VAM or Tuxedo Touch. Home Automation? You can do it using the VISTA 20P. Manage both wired and wireless sensors? You can do that very easily with the VISTA 20P by adding a wireless receiver or a keypad with a wireless receiver built in. In all, this system has all the same great features of its all-in-one wireless contemporaries. 2 drawbacks to speak of, though: 1) it's big and bulky; 2) programming these systems sucks.

Runner-up: Honeywell VISTA 21iP

What Else is Coming in 2020?

Every year, professional systems get better and better. The systems that are coming soon are no different. In the coming months, we are expecting the release of Qolsys’s new Hub as well as Honeywell’s ProSeries panel. 2GIG hasn’t announced anything yet. But they just released the encrypted versions of their panels.

Unfortunately, 2019 saw the close of Interlogix’s security systems production division. While interlogix was not known for the incredible innovation of their systems, they made great budget models that gave users a simple, cheap entry point into security systems. They will be missed. But the three main producers--2GIG, Qolsys, and Resideo (formerly Honeywell)--are continuing to pioneer new and innovative features.

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Hi DIYers! Today, we are happy to unveil the Honeywell Home VISTA-21iPLTE. This is the newest hardwired system from the VISTA Series by Resideo, and it is essentially replacing the existing VISTA-21iP System. The big addition is its ability to support special plug-in LTE communicators.



The Honeywell Home VISTA-21iPLTE is actually the same as a VISTA-21iP System, except that the 21iPLTE board has been upgraded to support new plug-in LTE communicators. This includes the Honeywell Home LTE-21V with Verizon LTE (available now).

This new plug-in module is just like the older Honeywell VISTA-GSM4G Communicator, which is conveniently plugged into the VISTA-21iP board. The only difference is that the LTE-21V supports LTE connectivity. This is important for anyone looking to use cellular communication with a security system.

The reason you want to use an LTE communicator with your alarm system is that it offers superior speed and reliability when compared with older 3G and CDMA networks. Also, these older networks are in the process of being shut down. By going with LTE, you are providing a long-term solution for your panel.

Just like the existing VISTA-21iP, the new VISTA-21iPLTE has a built-in IP communicator, which is basically the equivalent of a Honeywell 7847i Communicator. Even if you don't add a cell module to the VISTA-21iPLTE, you will still be able to connect it with AlarmNet for IP monitoring and access to Total Connect 2.0.

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But, adding a cellular communicator is very important for dealing with internet outages. If the internet goes out and you don't have a cellular backup, then your 21iPLTE will lose connectivity with the AlarmNet360 Servers. Maintaining this connection is necessary for properly utilizing any monitoring service. This makes cellular backup crucial!

By connecting your VISTA-21iPLTE Panel with AlarmNet360, you will also be able to control your system through Total Connect 2.0. This is an interactive monitoring and automation platform that you can access from nearly anywhere using your phone. Make sure you choose a monitoring plan with TC2 service!

If you plan to use cellular communication with your VISTA-21iPLTE and Alarm Grid, then you will need a Gold or Platinum Level Plan (Self or Full). This is needed to activate the cellular radio and connect it with AlarmNet360. You can find more information about all our monitoring plans on our monitoring page.

Once you have access to Total Connect 2.0, you will be able to control your 21iPLTE System from any location with network access. You can use Total Connect 2.0 to arm and disarm, check current system status, control Z-Wave devices (controller required), view IP cameras (video monitoring required), and so much more!

Honeywell vista 21ip internet alarm control panel open

As far as functionality is concerned, the VISTA-21iPLTE is just like like a VISTA-21iP. Other than the added support for the LTE-21V, they are the same panel. As a result, almost any specification that applies to the VISTA-21iP also applies to the VISTA-21iPLTE.

The VISTA-21iPLTE is capable of supporting up to 64 total zones. However, you can only use eight (8) hardwired zones out of the box. To use additional wired zones, you will need to add Honeywell 4219 Expansion Modules. To use wireless sensors, you will need a wireless receiver, such as the 6160RF Keypad.

By adding up to five (5) 4219 Expansion Modules, you can use up to 48 hardwired zones on the VISTA-21iPLTE. Keep in mind that Zones 2 through 8 support zone doubling. Zone 1 is a special zone for use with 2-wire smokes. That is why it does not support zone doubling, although it can be used as a burglary or environmental zone if 2-wire smokes are not needed. You can have up to 16 2-wire smokes on the zone.

Adding a compatible wireless receiver will let you use wireless 345 MHz sensors from the Honeywell 5800 Series. A standard wireless receiver will only support uni-directional (one-way) devices. But a wireless transceiver like the 6160RF will also let you use bi-directional devices. Up to 56 wireless zones can be used. The number of available wireless zones depends on the number of wired expansion zones being used.

It is important to keep in mind that the total number of zones (wired and wireless) can never exceed 64. Additionally, zones 49 through 64 on a VISTA-21iPLTE are designated as key fob zones. But you can use these zones with any wireless sensor, as long as you have a wireless receiver added.

Honeywell 6160rf alphanumeric alarm keypad with integrated transceiver

There are also some other accessories you can add to a VISTA-21iPLTE System. First and foremost, you will want a keypad for controlling the system. As stated earlier, the Honeywell 6160RF is a great option. If you don't plan to use wireless sensors, then the standard Honeywell 6160 will work just as well.

You might also consider getting a touchscreen keypad for the system. These can be easier to use than push-button keypads. But just remember that only push-button keypads can backdoor into programming. The new Honeywell 6290W is a great option. Or you could go with the Tuxedo Touch which will also add Z-Wave functionality.

There are limits to the number of keypads you can use with the system. Up to eight (8) push-button keypads can be added. Touchscreen keypads count as AUI devices, and the VISTA-21iPLTE will only support a max of four (4) of these. Keep in mind that the Total Connect 2.0 service also counts as an AUI device!

Speaking of Z-Wave, a Z-Wave controller is needed if you want to use Z-Wave devices with the system. Adding a Tuxedo Touch is a great way to add Z-Wave capabilities. If you already have a keypad, then the standalone Honeywell VAM was an option, but it has recently been discontinued. Remember, you can control all Z-Wave devices through TC2.

Ultratech 1240 alarm control panel battery backup 12v 4 dot 5ah

Lastly, the system comes with its own transformer for supplying power. You will still need to supply a backup battery like the UltraTech IM-1250F1. Power cabling is not included with the VISTA-21iPLTE system, so you must add your own. We recommend using 18-gauge wiring, or even better, a Honeywell LT-Cable.

We would also like to mention that the VISTA-21iPLTE supports two (2) partitions, along with a third common partition. It also supports other miscellaneous features like Quick Arming, Scheduling, up to 48 unique user codes, 100-event event log, two (2) low-current trigger outputs, chime functionality, and more.

The VISTA-21iPLTE System and the LTE-21V LTE Communicator are both available for purchase now from the Alarm Grid website. This system is great for anyone looking for a simple, yet effective hardwired panel. It will certainly serve as a long-lasting addition to your home or business and help keep you safe.

If you have any questions about the system, please email us at support@alarmgrid.com. We will check your email at our earliest convenience and reply as soon as possible. You may also call us at (888) 818-7728. Remember that our support hours are 9 am to 8 pm EST M-F. We look forward to hearing from you!

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