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We have learned that some spam blockers have been incorrectly marking one of the Criticom Monitoring Services outbound phone numbers as "spam". This is a serious issue, as it is very important for all our customers with central station service to be able to receive incoming calls from CMS.

CMS Logo

If you are not aware, Criticom Monitoring Services (CMS) is the official monitoring partner of Alarm Grid. Anyone with an alarm monitoring plan from Alarm Grid who receives central monitoring service has their security system connected with CMS. If you have central station service from us, then it is crucial that you are always able to reliably receive incoming phone calls from CMS.

The phone number in question that has been being incorrectly labeled as "spam" is (800) 432-1429. This is not a spam number. This is not a telemarketer. This is Criticom trying to contact you with important information regarding your home or business security system. If you ever see this number calling in, you should make sure to answer. There are also other phone numbers that Criticom may use to call you. But, to our knowledge, this is the only one we have been seeing marked as "spam".

For a reference, below are all of the numbers that CMS may use to try and contact you:

  • Longwood, FL: (800) 432-1429
  • Manasquan, NJ: (800) 631-2299
  • Cypress, CA: (714) 373-7000, (800) 468-4640, and (800) 482-9800

We strongly recommend that you add ALL of these numbers to the contacts list on your phone. That way, if CMS ever contacts you, then you will know that the call is from them. Remember, you may not always receive calls from the CMS monitoring center closest to you. If one office is ever down or unavailable, calls will be re-routed to one of the other two (2) monitoring centers. This redundancy ensures that CMS is always able to receive incoming alarm signals. This reliability is a big reason why we have chosen CMS as our monitoring partner.

If you use a spam blocker on your phone, that is fine. But you must make sure to "whitelist" this number so that calls can come through successfully. To do this, you should contact your phone service provider and make sure that this number is not blocked. If you use an app on your phone to block numbers, use that application to whitelist the number. We have found that this issue mostly affects T-Mobile users who have the new Name ID App, but users from other carriers who have spam-blocking apps may be affected as well.

Remember, CMS will call you whenever there is an urgent event regarding your security system. This can include a burglary or life safety alarm. If an alarm occurs on your system when it is not warranted, you will need to answer the incoming call from CMS and provide your false alarm password. Otherwise, the trained operator will follow the instructed action listed on your account. This usually involves dispatching the local authorities. If the incoming call is blocked as "spam", then you won't be able to answer the call, and you may receive unnecessary emergency dispatch. This can result in a major inconvenience for your local authorities and heavy fines for you. At Alarm Grid, we always do our part to prevent false alarms. You must do your part as well. Always make sure that you can receive calls from CMS.

If you have any questions or concerns about this issue, please do not hesitate to reach out to us. One of our top priorities is making sure that you can reliably communicate with our monitoring station partner. The best way to contact us is to email support@alarmgrid.com. You are also welcome to call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F.

Remember, our team is here to make sure that you always feel confident about the operation of your alarm system and the response of our central station partner. Thank you for being a valued Alarm Grid customer, and we look forward to hearing from you.

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After much anticipation, Resideo has finally released the Honeywell LYRICLTE-V Verizon LTE Communicator for their flagship Lyric Security System. This now gives Lyric users a choice between two fantastic cellular coverage options in the AT&T LTE Network and the Verizon LTE Network.

Honeywell lyric controller encrypted wireless security system

For anyone who doesn't know, an alarm monitoring communicator is a very important accessory for an alarm system. This is the device that allows the panel to send and receive the signals that are necessary for alarm monitoring and remote smart home control. The Resideo Lyric Controller comes with a built-in WIFI card for this purpose. But you can also add a cellular communicator to serve as a backup communication path in case the internet ever goes down or becomes unavailable.

Previously, Lyric System users were restricted to the Honeywell LYRICLTE-A AT&T LTE Communicator for cellular backup. This presented a problem for Lyric System users in areas not covered by the AT&T LTE Network. These users were forced to forgo the ever-important cellular backup for their systems. The Honeywell LYRICLTE-V Verizon LTE Communicator finally provides a much-needed answer for these users.

It is also important to pay special mention to the Verizon LTE Network itself. LTE stands for "Long-Term Evolution". Cellular service providers like Verizon have been working hard to establish robust and powerful infrastructure for their LTE Networks over the past several years. These networks are not going away any time soon. The LTE networks represent both the present and the future for cellular communication.

By choosing an LTE communicator like the LYRICLTE-V, you are ensuring that your Lyric System can remain monitored for many years to come. Even as Resideo prepares to release the upcoming Resideo PROA7PLUS Wireless Security System, your Lyric Alarm System will still be supported. It will continue to work great for alarm monitoring and for smart home automation. The importance of the Honeywell LYRICLTE-V is that it is providing a long-term solution for your panel. This is more than just a communicator. This is a long-term investment to keep your Lyric Controller monitored well into the very distant future.

The LYRICLTE-V module is super easy to install. The process can be completed by any end user. First put the system into its cellular installation mode. You can do this by starting from the main screen and choosing Security > Tools > enter Master Code (default 1234, but usually changed) > Advanced > Install Cellular Module > Yes. Then just follow the onscreen instructions by pushing up on the right-side cover for the panel to reveal the cellular communicator slot. Insert the LYRICLTE-V, and reapply the side cover. Indicate on the Lyric Screen that you have installed the communicator, and the system will complete the process. You will then be able to activate the communicator for monitoring service. Be sure you have a monitoring plan that includes cellular communication before adding the module.

Honeywell lyric lte a at and t lte cellular communicator for the

With its new cell card, your Lyric System will now be capable of utilizing dual-path communication. This means that it will be able to send and receive signals across IP and cellular. IP communication normally serves as the primary communication path, as it is usually faster than cellular. But having that cellular backup is crucial for ensuring that your system always stays monitored and connected. As long as one path is available, your Lyric System will be able to perform all of the functions necessary for alarm monitoring. This includes staying connected with the AlarmNet Servers and Total Connect 2.0.

In order to support the LYRICLTE-V Verizon LTE Communicator, your Lyric System must be running Firmware Update MR9 or higher. As of summer 2019, this is the latest firmware release for the Lyric System. To upgrade the firmware, your Lyric System will need to be connected with the AlarmNet Servers. Since you won't be able to use the cellular communicator until you have MR9, you will need to use a WIFI connection to complete the upgrade.

Keep in mind that if you don't have WIFI access in your primary location, you can bring your Lyric Panel to a different location with WIFI access just for the sake of the upgrade. Then install and activate the LYRICLTE-V, and use a cellular-only path in your primary location. We know that many users don't have WIFI access in their homes. This work-around is perfect for these users, as they can get their systems on the necessary firmware and then use the communication path that works best for their situation. For more information on the MR9 Firmware Update, we strongly recommend reviewing this very recent blog post from Alarm Grid.

Finally, you will need an alarm monitoring plan that includes cellular communication if you want to take advantage of all the benefits that this communicator has to offer. Alarm Grid customers will want to choose a Gold Level monitoring plan or higher to unlock the full potential of the module. This will allow you to activate the communicator with Alarm Grid and provide you with access to the Total Connect 2.0 platform for remote security and smart home functionality. More information is available on our alarm monitoring page.

If you are not interested in Total Connect 2.0, we also offer a Cellular-Only Plan that will provide standard central station monitoring service and connectivity through cellular or cellular and IP. While we strongly recommend taking advantage of all the great features and remote access capabilities of Total Connect 2.0, we understand that some users may just want to keep things simple with non-interactive monitoring service. This Cellular-Only Plan is certainly an option if you want to activate a LYRICLTE-V module for no-frills alarm monitoring.

We are proud to say that the Honeywell LYRICLTE-V Verizon LTE Communicator is now available for purchase on our site. This is the communicator recommended for any Lyric user who finds that Verizon service works best in their area. If you have better coverage from AT&T, the Honeywell LYRICLTE-A AT&T LTE Communicator is still available. Remember, this has nothing to do with your standard cellular service provider. Your alarm system is completely separate from your smartphone. You can have an AT&T Phone and a Verizon Communicator for your alarm system. You should just pick whichever service works best in your area.

If you have any questions about the Lyric Alarm System, the new LYRICLTE-V Verizon LTE Cellular Communicator, or about alarm monitoring in general, please reach out to us. The best way to contact us is to email support@alarmgrid.com. We check our email super regularly, and we make sure to reply to any inquiry as soon as possible. You also have the option of calling us at (888) 818-7728 during our regular business hours of 9am to 8pm EST M-F. We look forward to hearing from you and answering all your important questions.

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We have received news that T-Mobile and Rogers are both scheduled to shut down their 2G networks at the end of 2020. This is important for anyone using Alarm.com who is still using one of these communicators. Time is running out to upgrade your communicator and keep your system monitored!


We have talked about the ongoing 3G sunset on numerous occasions. Most 3G networks are set to be shut down by the end of 2022. Well the 2G sunset is even more pressing. Most of the 2G networks have already been shut down, and very few people are still using a 2G communicator for monitoring service. However, these people are still out there. They need to understand that if they don't take action soon, their panel will no longer provide monitoring service.

At this time, Alarm Grid only has a small number of customers using 2G communicators with their systems. These customers are using the 2G T-Mobile Network or the 2G Rogers Network in Canada to connect with the Alarm.com Servers. We want to make it very clear to these customers that if they do not replace their communicators by the end of 2020, they will no longer have active monitoring service.

We would also like take this opportunity to remind all our 3G customers that they will also have to switch to LTE in the coming years. Although the end of 2022 might seem far away, it certainly doesn't hurt to get a head start. An LTE communicator will provide faster and more reliable monitoring service, making it a great upgrade to make as soon as possible. And we're here to help you make the switch as easily as possible.

Fortunately, most Alarm.com Security Panels allow users to easily upgrade the cellular communicator for their systems. If you are still running a 2G communicator, then now is the time to make the transition to LTE. You can do this with an LTE cellular communicator. Start by powering down your panel by disconnecting its backup battery and unplugging its transformer. Then open it up (if necessary), and remove the old communicator. Install the new LTE communicator in its place, and power your panel back on. You can then contact us to activate your new communicator. If you already had cellular alarm monitoring, then there will be no need to change your monitoring plan.

Most of the LTE communicators available on our site connect with either the AT&T LTE Network or the Verizon LTE Network. You should choose whichever network provides better service in your area. Remember, this has nothing to do with your mobile service provider. Your smartphone and your security system are mutually exclusive devices. You can use a completely different cellular service provider for your alarm system.

If you are in the United States, then you should have no problem using an AT&T LTE communicator or a Verizon LTE communicator in your area. Just go with whichever service works better in your area. If you are currently using a Rogers 2G Communicator in Canada, then things are a little more complicated. We recommend checking this post we made on Alarm Monitoring in Canada.

And if you aren't sure of which communicator to get, you can always ask us for help. The best way to reach us is to email support@alarmgrid.com. We will check your email at our earliest convenience and reply back as soon as possible. You may also call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We look forward to hearing from you and helping you determine the perfect security option for your needs.

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Alarm Grid will be closed Thursday July 4th, 2019 in observance of Independence Day. We will not be checking emails or answering calls during this time. If you have any issues during this time, you can email support@alarmgrid.com. We will read your email as soon as possible after we reopen.

The Alarm Grid support and planning departments will both resume normal operation on Friday July 5th, 2019. This means that our office will be checking emails and answering phone calls. However, there will be limited shipping available on July 5th. Some products will be unable to be sent out until the following Monday. Keep this in mind if you order anything on July 4th or 5th.

Additionally, our content department will have the 5th off. This means that there will be no new blog post for July 5th. You can expect a new blog post from Alarm Grid on Monday July 8th. Keep in mind that our regular office hours are 9am to 8pm EST M-F, and our phone number is (888) 818-7728.

From all of us at Alarm Grid, we wish you happy and safe Independence Day, no matter how you plan to enjoy the holiday. Our support and planning departments look forward to working with you on Friday.

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Hi DIYers! We have received news from Alarm.com that there will be a couple of new features coming to the ADC Mobile App next month. Customers will soon be able to setup video analytics and access the Alarm.com Knowledge Base for easy answers to their questions right from the app .


According to Alarm.com, these features will be made available for the Alarm.com Mobile App sometime mid-next month (July 2019). These features are already available from the website version of Alarm.com, but you will now be able to use them on the Alarm.com Mobile App for Android and iOS devices. We are sure that many Alarm.com users will take advantage of these mobile app features. Remember that you will need an appropriate alarm monitoring plan to access Alarm.com.

Video Analytics is a useful tool that allows you to get the very most out of your Alarm.com Cameras. This feature gives you ultimate control over when your cameras will start recording and when you will receive Alarm.com notifications. You can use Video Analytics to differentiate between people, cars and animals. You can also set activity zones so that triggers only occur in very specific areas. For example, you might have an alert set to trigger when a vehicle pulls into your driveway, but not when one drives past your house. Alerts can even be triggered based on direction or duration. This can be useful if you want to know when someone comes into a room or area, but not when they are coming out. And duration rules are good if you want to know if someone is loitering outside your home, but not if they are just walking by.

The Alarm.com Knowledge Base is a great tool if you want to get fast answers regarding your Alarm.com service. This is the same resource the technicians at Alarm Grid often use to get answers for Alarm.com products and services. Now if you have a question, you can quickly and conveniently get an answer from the Knowledge Base on the Alarm.com Mobile App. Everything from using the Alarm.com service to configuring your security cameras is available from this platform.

We think these new mobile app features will be very useful for Alarm.com users. Of course, Alarm Grid monitored customers can still contact us if they have questions regarding their Alarm.com service. We offer free support for monitored customers. If you ever need to contact us, the best way to do so is to email support@alarmgrid.com. You can also call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We look forward to answering any questions you might have.

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Hi DIYers! If you have an Alarm.com 3G Cellular Communicator, the time to activate it is NOW. This is your very last chance. If you do not get your Alarm.com 3G Communicator activated by the end of Friday, June 28th, you will be unable to do so. The deadline to activate is almost here.


The actual cutoff date for Alarm.com 3G activations is Sunday, June 30th. However, Alarm Grid does not perform activations on the weekends. If you want to activate your Alarm.com 3G Communicator for use with Alarm Grid monitoring services, you must do so by the end of this Friday. Our team will get your communicator up and running for alarm monitoring service so that you can use Alarm.com.

By activating an Alarm.com Cellular Communicator and signing up for cellular alarm monitoring service, you can start using your system with the Alarm.com platform. Alarm.com allows you to arm and disarm your system, check current system status, control Z-Wave smart home devices, view the live feed for Alarm.com IP Cameras, and more. You can access this great service using the convenient Alarm.com Mobile App on your Android or iOS device.

An activated 3G communicator will provide consistent and reliable monitoring service until the 3G networks are shut down. AT&T is planning to shutdown their 3G network in February 2022, and Verizon is expected to shutdown their 3G CDMA network around this time as well. Remember, if you deactivate a 3G communicator after the cutoff date for any reason, you will not be able to reactivate it. Trying to reactivate a communicator is considered the same as an initial activation.

If you miss the deadline for activating an Alarm.com 3G Communicator, you will still be able to activate an LTE communicator for use with Alarm.com. Cellular service providers have stated that they plan to keep their LTE networks activated well into the very distant future. Getting an LTE communicator is the best way to provide long-term monitoring service for your panel.

At this point, a 3G communicator is only a temporary solution. Additionally, an LTE communicator will provide faster connection speeds than a 3G communicator. The difference isn't huge for monitoring itself, but LTE can make a big difference when it comes to home automation. Anyone looking to keep their system running for many years to come should make the jump to LTE as soon as possible.

If you need to activate an Alarm.com 3G Communicator, please reach out to us immediately. You may email us at support@alarmgrid.com, or call us at (888) 818-7728. Remember our office hours are 9am to 8pm EST M-F. We look forward to hearing from you.

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Hi DIYers! We have learned that there is a radio firmware update for the PowerG Daughtercard used with the Qolsys IQ Panel 2 Plus Systems. The new radio firmware is v80.25, and it provides various fixes for sensor compatibilities. The update can be applied by entering a patch tag.

Qolsys iq panel 2 at and t wireless security system with at and

The new radio firmware for the Qolsys IQ Panel 2 Plus PowerG Daughtercard provides some general fixes for using the system with PowerG Sensors. According to Qolsys, radio firmware version 80.25 fixes a transmission delay that occurs when PowerG Sensors are enrolled on IQ Panel 2 Plus Zones 1, 2, and 3. It also corrects the PowerG compatibility issues that many users experienced when trying to use the PowerG PG9914 Wireless Motion Sensor and the PowerG PG9933 Wireless Carbon Monoxide Sensor on radio firmware version 80.17.

There are two ways for Alarm Grid monitored customers to apply this firmware update. The first is to contact us to have the firmware update pushed down automatically from Alarm.com. This will require a small added fee, which will be applied to the customer's next bill. If you want to update the radio firmware for free, you can perform it manually by completing the following steps:

  1. Click the small grey bat at the top of the main screen.
  2. Press Settings.
  3. Press Advanced Settings.
  4. Enter Installer Code (default 1111).
  5. Press Upgrade Software.
  6. Press Patch Tag.
  7. Enter v3cardfix1 and press OK.
  8. Press Upgrade Using Network.

Please note that the panel must be connected to WIFI for the update to go through. It may take several minutes for the panel to reboot and the update to be applied. After the process is complete. the panel will begin the re-sync process with all of the PowerG Sensors. You may notice reports of PowerG Sensors opening and closing during this time. This is normal. It may take up to 20 minutes for the re-sync process to complete. Your PowerG Zones should be operating like normal after this process.

Please note that only IQ Panel 2 Plus Systems with a PowerG radio firmware of 80.XX are affected by this upgrade. If you have a PowerG radio firmware of 4.XX, you will notice that the radio firmware does not change to 80.25. The update will still go through, but no noticeable changes will be made. Again, this is normal. If you want to check your firmware, complete the following steps:

  1. Click the small grey bat at the top of the main screen.
  2. Press Settings.
  3. Press Advanced Settings.
  4. Enter Installer Code (default 1111).
  5. Press About.
  6. Press PowerG.
  7. Locate the Radio Firmware Version.

Below is an example of a Qolsys IQ Panel 2 Plus with radio firmware version 4.06:


If you have any questions about this radio firmware update, please email us at support@alarmgrid.com, or call us at (888) 818-7728. Keep in mind that our office hours are 9am to 8pm EST M-F. We look forward to hearing from you.

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Hi DIYers! We have some very special news for you today. One of our best customers, Brett of Philadelphia, MS, has decided to name his new kitten "Alarm Grid". Our entire company is honored to hear of the exciting news. We now introduce you to our new company mascot, Alarm Grid the Cat.


This is the first time we have heard of a customer naming their pet after our company. Brett has been a loyal Alarm Grid customer for many years, and we are proud to provide his home with reliable and trustworthy monitoring service. We will continue to work hard to ensure that Brett and his entire family (including his new kitten) are kept safe and secure. We love hearing news like this, and it has made everyone in Alarm Grid very happy to know that we have a great customer like Brett. Thank you Brett for your continued support, and we hope to keep working with you for many years to come.

If you want to join Brett and the thousands of existing Alarm Grid customers, why not start right now? You don't have to name your pet after our company (that's optional). But we would love to keep your home or business safe and protected. The best way to get started is to click the orange Alarm Monitoring button at the top of this page. You can also email us at support@alarmgrid.com or call us at (888) 818-7728. Remember, our business hours are 9am to 8pm EST M-F. We look forward to hearing from you!

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Hi DIYers! We would like to inform you that the VERSA-2GIG Door and Window Contacts have received an update. These changes should not affect device compatibility or performance. However, they will effect the way these devices are enrolled with a panel and how maintenance is performed.

Versa 2gig honeywell lyric and 2gig compatible sensor pow

The VERSA-2GIG Contacts operate at 345 MHz. They are designed for use with 2GIG Systems (GC2 and GC3) and the Resideo Lyric Controller (Version MR3 or higher). These surface-mounted devices operate like any standard door and window contact sensor. Each unit includes a sensor and an accompanying magnet. The sensor is mounted on the door or window frame, while the magnet is mounted on the door or window itself. When the door or window is opened, the magnet will separate from the sensor and cause it to activate. The sensor will then alert the panel to let the system know that the door or window has been opened.

Alarm Grid recently learned that the VERSA-2GIG Door and Window Sensors have been updated. The new model enrolls using Loop 1 and has a convenient slide-off cover. Additionally, a tab on the side of the device indicates which side should be facing the accompanying magnet. This is a change from the older style. The old model of the VERSA-2GIG is enrolled using Loop 2 and has a pop-off cover. Both devices have a yellow inner board that allows you to differentiate them from the VERSA-GE Sensors (blue board) and the Honeywell 5800MINI Sensors (red board).

This change should not affect the performance of the VERSA-2GIG or its compatibility. At this time, we are only aware of changes to the VERSA-2GIG Sensors. We have not received any news of changes for the VERSA-GE Sensors or the Honeywell 5800MINI Sensors. Alarm Grid will produce an update post if we learn of any changes to these sensors.

At this time, we cannot control which version of the VERSA-2GIG Sensors you will receive when placing an order. Some old-style sensors are still being sent out, while other customers are reporting that they have received the new style. It is even possible that you may receive a mix of old and new VERSA-2GIG Sensors with a system kit. Please be aware that these sensors operate exactly the same, and you should not notice any difference in device performance. The new-style VERSA-2GIG Sensors work just as well as the old-style ones. The only functional difference is the cover.

Remember, if you have a new-style VERSA-2GIG Sensor with a slide-off cover, it will enroll to your system using Loop 1. If you have an old-style VERSA-2GIG Sensor with a pop-off cover, it will enroll to your system using Loop 2. You can always auto-enroll your sensor, and the Loop Number should populate automatically. We recommend auto-enrolling whenever possible to check device communication and to avoid making a mistake when manually entering the Serial Number.

If you have any questions about this change, please reach out to us at support@alarmgrid.com, or call us at (888) 818-7728 during our regular business hours of 9am to 8pm EST M-F. We look forward to hearing from you.

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Hi DIYers! Have you activated your 3G or 4G cellular communicator yet? If not, you are running out of time. All 3G and 4G communicators must be activated by June 26, 2019 for AlarmNet and June 30, 2019 for Alarm.com. After that, it will no longer be possible to activate these modules.

Honeywell igsmv4g honeywell dual path alarm monitoring communica

This is your very last chance to purchase a 3G or 4G communicator. If you wait much longer, we won't be able to guarantee that it will arrive to your address in time for you to install and activate it. And if you are still sitting on a 3G or 4G communicator, the time to activate it is now. You should reach out to Alarm Grid as soon as possible to get started with monitoring service. The following plans will work for cellular communication - Gold, Self-Gold, Platinum, Self-Platinum, Cellular-Only. Please read this blog post for more information about our monitoring plans.

Alarm Grid is still holding a sale on the iGSMV4G Communicator and the iGSMV4G-TC2 Kit. These products are currently available for $50 and $60, respectively. Buying a iGSMV4G from Alarm Grid right now is a strong choice if you want to get a VISTA Series System connected for cellular monitoring service for a very affordable price. More information about this sale can be found in this recent blog post.

Keep in mind that deactivating a communicator and then reactivating it counts as activating. If you discontinue monitoring service at any time after June 26th for AlarmNet and Total Connect 2.0 or June 30th for Alarm.com, you will not be able to reactivate your old 3G or 4G communicator. This is something to consider if you expect that you may move or relocate your system sometime in the near future. At this time, it is no longer possible to activate a CDMA communicator.

Remember, a 3G, 4G, or CDMA communicator is only a temporary solution at this point. AT&T will be shutting down their 3G/4G cellular network in February 2022, and Verizon is expected to shutdown their CDMA network around this time as well. Any already-activated alarm monitoring communicator that connects with one of these cellular networks provide reliable monitoring service until that time. After that, it will be obsolete.

Getting a 3G or 4G communicator in the next few days for a quick activation is a viable option. However, the best option is to get an LTE cellular communicator for your system. Both AT&T and Verizon have stated that they will support their LTE networks for many years to come. An LTE cellular radio is the best way to ensure that your security system will receive fast and reliable monitoring service well into the very distant future. We have many LTE communicators available for purchase on our website.

If you need help choosing a communicator, or if you are trying to activate a communicator before the cut-off date, please contact us as soon as you can. The best way to get a hold of us is to email us at support@alarmgrid.com. Our team will check your email at our earliest convenience and respond as soon as possible. If you would prefer to call us, we are available at (888) 818-7728. Remember that our business hours are 9am to 8pm EST M-F. You must schedule an activation during these hours. We look forward to hearing from you and activating your system for monitoring service.

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