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Honeywell's flagship L5200 panel has been discontinued. Since June of 2014, the L5200 has been the lesser, more affordable counterpart to the L7000. At Alarm Grid, the L5200 has been our best selling panel, and we are sad to see it go. Though it is being replaced by a panel that is nearly identical.

When released, Honeywell said that the L5200 would be the last panel they ever released with a POTs connection, although its replacement appears to have included the connection. The main difference between the L5200 and the new L5210, as you can see in the image below, is the smaller screen and the shape/type of the buttons. Honeywell has developed the L5210 to look more like its large-screen counterparty, the L7000. The panel is a sleek looking product, and while the smaller screen may make the unit a bit less attractive than the L5200, it's worth noting that the price of the new panels is between 5 and 10% cheaper.

As of today, Alarm Grid is discontinuing the sale of the l5200 and selling only the L7000 and L5210s. We have also switched out the old L5200 kits, and are now selling the L5210 in kits that are the same as the L5200 kits (Our most popular L5210 kits are the L5210PK-WIFI, L5210PK10-WIFI, and the L5210PK10-WIFI-3G).

For those who have the old, L5200 model, worry not. The systems are effectively the same and all the products that work on the L5200 work on the L5210 and vice versa. If you need help with your L5200 or L5210 system, need communicators, or just have general use questions, please let us know or email us at support@alarmgrid.com.

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Alarm Grid's Youtube channel has just hit an incredible milestone. More than 1 million unique visitors have visited the channel and watched the videos. Many of you have been introduced to the very idea of DIY home security through the channel, a fact that we are proud of.

Every month, users are spending more than 100 combined days of their time watching how to do everything from installing a security system to programming 5811 sensors.

The most liked video on the channel is the short, but very helpful video that helps users get out of programmer lockout. It's a small contribution, but before Alarm Grid, information on getting back into programming after you were locked out was nearly impossible to find, not to mention there were no simple demonstrations of it.


If you have seen the videos, you will know that they are some of the most information-packed videos available on the subject of home security products. Sterling has introduced us to an astounding amount of content about everything security system related.

Thank you to everyone for helping us reach this milestone. If you haven't subscribed to the Youtube Channel yet, we would love for you to do it now!

Join the 3,500 other subscribers and get alerts letting you know when we release any new videos.

Recently, we have released a set of videos that review the new Lyric Security system's main unit and contacts. These videos are some of the first videos anywhere of the much anticipated panel. This is the kind of high-quality content we've been delivering, and we promise that we will continue to deliver even more of it.

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If you are interested in financing your system, so that you pay for its cost over the next 12 months, then we have some incredible news!

Affirm, the company we have partnered with to offer financing, has announced that they will be offering that financing with absolutely no need to do a hard credit check. What that means is you do not have to worry about your credit score being affected when you apply for financing!

For those trying to figure out whether paying our great rates for monitoring is worth the up-front cost of a system, the ability to pay for that system over 12 months is a game changer. For most, the monthly cost of a financed system + monitoring is going to still be cheaper than paying for ADT or Vivint monitoring. What's more, when you're done paying off your system, you don't have to keep paying the high cost of monitoring.

If you are interested in learning about Affirm, take a look at our information page. You select Affirm at checkout, as a payment option, and you make your payments to them. It is simple, easy, and 100% transparent.


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Alarm Grid has partnered with interactive service powerhouse Alarm.com. Well-known as the pioneer of modern-day interactive, the Alarm.com product, along with Total Connect and Telguard, are well-known names in the industry. "Alarm Grid is excited to offer the whole suite of Alarm.com products to our customers. The product provides an incredible consumer experience and we're excited to be offering it alongside our other interactive options," said Sterling Donnelly, president of Alarm Grid. "We have really come to love the interactive services provided by Alarm.com. Their focus is on making sure that our customers are satisfied so that we can retain them for years to come. As you can imagine, that sort of loyalty is something that a no contract alarm monitoring company like Alarm Grid is trying to find." In addition to adding the new product line, Alarm Grid is rolling out new alarm monitoring plans to accommodate the new features that Alarm.com customers have come to know and love. "We're going to start giving automation away for free, basically," said Joshua Unseth, Alarm Grid's Director of Marketing. "It's included with any of the plans we offer that are not the most basic."

In addition to the Alarm.com rollout, in an effort to expand their reach, Alarm Grid, best known for making Honeywell panels accessible to end users, is now offering 2GIG panels. Powered by the interactive services of Alarm.com, the panels can do anything and everything one would expect a professional panel to. "There is a lot of demand for 2GIG's product line," said Joshua Unseth. "We want to make sure that our consumers can get the product that they want." Donnelly reiterated the point, "we absolutely love Honeywell and are going to be supporting and selling them for as long as we're selling home security equipment, but there is a need for a consumer friendly site that sells 2GIG as well. We will do our best to service both markets."

2GIG's become a well-known security panel in the DIY space. But for many end users, the Alarm Grid touch might be just what is needed to convince them to consider the consumer panel. "2GIG's documentation is written for installers, and even then, if you're not super familiar with the equipment, there just aren't really a lot of places that a person can go to get answers. Alarm Grid is going to change that," Joshua said. "With about 90 FAQs already on-site, we expect the Alarm Grid roll out of the 2GIG product line to change the way consumers can expect to interact with these products going forward. DIY videos showing both programming and installation are coming soon, and there are no shortage of FAQs that we will be producing over the next year."


While there are other smaller outfits that sell and support both Honeywell and 2GIG panels, Alarm Grid's made a name for itself by offering unparalleled support for the panels it does sell. "We have heard reports of techs in the field using Alarm Grid's site to get answers when they get stuck," said Sterling Donnelly. "Our experience has shown us the level to which there is a knowledge gap in the field. Some techs know everything about all the panels. Some know almost nothing. As far as our techs, we simply don't want to sell something on our site that our techs don't know in and out. We want our customers to be able to ask hard questions and get great answers no matter what the customer wants to know. We spent the last couple months getting 2GIG products into the hands of our support team and making sure that they encountered as many situations as they could so that they are prepared to give technical support that exceeds everyone's expectations."
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Alarm Grid has re-vamped it's plans, and we hope you're as excited about them as we are!

We have done our darndest to simplify our plans so that they are understandable without explanation. We still offer our great low-cost self monitoring plan for $10 that everyone likes, but we have spent a lot of time trying to design the plans such that the home automation options are much much more affordable. For only $5 more, anyone who wants to take advantage of the L5200 or L7000s home automation benefits, it can be added to a plan. For those that have a Z-Wave thermostat, their is absolutely no way that you won't be able to make up the $5 difference with good, energy management settings.

DO NOT WORRY! Alarm Grid isn't going to make anyone switch plans. And our legacy plans will always be available though we aren't going to be displaying them anymore.

For those that are on the current plans, but would like to get the awesome benefits of remote home automation, and would like to upgrade, please email support@alarmgrid.com. We will do everything we can to make the transition easier.

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Alarm Grid was invited to a great little event that took place during the security industry's most important conference - ISC West. We were excited to get to see the new security system in action, since Honeywell has really taken a different approach to designing the Lyric security panel. Note: in the video you can see that the system is shown to be disconnected from a communicator. That is because the system was not outfitted with a radio at the show.

The more modern design takes the security system out of it's cheap, plastic looking shell, and gives it a more Apple-esque feel. The screen has beautiful buttons, and the system feels incredibly intuitive to use. We aren't sure when it's going to be out, but it sounds like it's going to be released sometime later this year - perhaps 4th quarter, we will let you know as soon as we know anything.

For those of you wondering what the fate of your LYNX Touch security system is going to be, Honeywell assured us that they are not discontinuing the line at all. In fact, all the Honeywell 5800 sensors will work on the Lyric security system. The difference between the new sensors and the old is that the new sensors will work with the Lyric over an encrypted connection. The Lyric is going to be released as the top of the line model, a bit more expensive than the L5200 (soon to be the L5210) or the L7000.

Alarm Grid is collecting emails in order to keep information flowing to any security system enthusiast who wants to be in the know. We'll let you know as soon as we are able to sell the unit, and any public information that Honeywell let's us know about the incredibly, new units. Just put your email in the form below, if you want to be included in the news and updates.

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Maybe you've noticed the little Affirm logo on our site the last few months. It looks a little like this: 

Alarm Grid has teamed up with Affirm to become the first DIY security company to offer financing for your security system. While other companies will offer free systems in exchange for long-term contracts, our deal with Affirm allows our customers to finance systems at reasonable rates for up to 12 months. What that means, very simply, is that you can now pay or monitoring + a system at a price that is going to look a lot like the bigger players in the market. But after 12 months, the cost of the system will disappear, which means that all you'll have to pay going forward is Alarm Grid's much more reasonable monitoring costs.

For those interested in financing through Affirm, the process is super easy. Simply pick "Buy Now with Easy Monthly Payments" at the payment step during checkout.

The rest is simple. Just fill out the information, agree to let Affirm run a credit check, and voila, you will hopefully receive instant approval for financing up to a certain amount of your purchase. The process is simple, up front, and very fair.

Affirm is a good, transparent company that is focused on making making this process easy. So we're proud of the announcement, and are excited to pull our financing option out of beta. If you have any questions, let us know, we are happy to help.

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According to the Detroit Free Press, many of Detroit's cash-strapped fire departments use a Faygo can filled with metallic objects and puts it precariously at the edge of a fax machine (that's right, they get their fire alerts by fax). When a fax comes in, the paper tips over the can, and a nearby firefighter alerts the rest of the station.

We sell some of the best, state of the art residential monitoring equipment you can find. Using an L7000 and a 5808W3 sensor are going to protect your home using the incredibly reliable, wireless technologies that have been perfected by Honeywell. So when we see low-tech stuff like this, it's astounding. That said, we have to commend those Detroit firefighters for making the most of a hard situation.

It just goes to show, just because you may have a state of the art security system and fire detection system. That doesn't mean that your fire department does. 

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If you know anything about Alarm Grid, you know that every time you call in, our team will pick up the phone and pick up wherever it was that you last left off. We do our best to make sure that you get both your problems solved, but more than that, that we become intimately involved with your troubleshooting needs and the obscurities that come from your particular system setup. We're a DIY company, and we believe very strongly in the possibilities that come about by knowing the people we are supporting.

We actually get a lot of comments on our method. And while we've been as transparent as we can be regarding everything from divulging the name of our central station partner to listing all the SAAS utilities we use, we thought it was a good time to teach you all how we can all be so familiar with your particular accounts (even if you called a year ago, and are asking for help today.

Alarm Grid is built on an open source shopping cart solution called Solidus (formerly Spree). Spree was built using Ruby on Rails. Ruby on Rails was developed many years ago by a programmer named David Heinemeier Hansson who started a company called 37signals in the course of creating their now well-used project management software Basecamp.

Whew!

Why does it matter? Well, in addition to creating Basecamp and the soft spot we have all developed for Ruby on Rails, 37signals also created a wonderful customer relationship manager (CRM) called Highrise. Highrise is a super simple CRM that competes with bigger, more complex platforms. We have been Highrise users since the day we opened our doors, and all of you have been the recipients of the wonderful support that can be largely attributed to how we use Highrise.

We highly recommend the application, and would urge any of you out there with small businesses to use the tool. That said, 37Signals, which has subsequently changed their name to Basecamp, announced a few months back that they were going to sell or spinoff Highrise. And after months and months of waiting on baited breath to find out exactly what was going to happen to our beloved CRM, we have just been given word that Basecamp has decided to spin it off instead of selling it.

So while it's a little unusual, we are all breathing such a sigh of relief we wanted to just write a little post to Highrise, its new CEO - Nathan Kontny, and the rest of the Basecamp team. Thank you for all you've done, and here's to many more years of making customers very very happy!

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Hi DIYers, today we're going to tell you about who just got their 1,000th subscriber. We did!

As many of you know, YouTube is one of the most common ways that you have all learned about Alarm Grid. We have put hours and hours into producing wonderful, (boring but...) informative videos all about how to install a security systemprogram sensors, and even the occasional full panel swap-out.

Our very own Sterling Donnelly has become a little bit of a celebrity around these parts we're proud to say. Every day new users call in, in disbelief that he still answers the phones. It's no wonder considering that just under 300,000 people over the course of the last two years have seen him do all sorts of security system-based things (think of one person you know whose been seen so many times). In a few months, we'll have passed more than 1 million minutes watched on the Alarm Grid YouTube channel - believe it or not. That's 694 days worth of watching which, incidentally, is more days than Sterling has been married.

We can't believe we've hit 1,000 subscribers, and we're baffled by the amount of time that is spent on the channel. So keep on watching, and we'll keep on making the videos. We're diligently working on a studio to make them even better. Once the Alarm Grid lab is complete, you can expect more videos on the regular. So if you haven't subscribed already, head on over to the Alarm Grid YouTube channel and hit do it now!

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