Alarm Grid has learned that Honeywell recently added a refresh button to Total Connect 2.0. This button is found inside the locations tab of Total Connect 2.0. While this may seem like a minor addition, it can help customers solve issues without having to contact their monitoring company.
Before this button was implemented, an end user would sometimes need to have a refresh signal sent to their Total Connect account by their alarm monitoring company. This refresh signal would then be forwarded from Total Connect to the panel. Now, end users can refresh their systems on their own through Total Connect 2.0.
This refresh signal is usually needed when an alarm or a trouble indication becomes "stuck" in the Total Connect 2.0 display. Total Connect may not recognize that the condition was actually cleared from the alarm panel itself. Sending a refresh signal will clear this problem. Being able to do this through Total Connect will be much more convenient and easier for end users.
The refresh button has many uses for Honeywell users. Some of the issues that can be solved using the refresh button include:
- Removing trouble conditions
- Clearing system alarms
- Restoring sensor faults
Any customer who encounters communication issues between Total Connect 2.0 and their Alarm system should try using the refresh button to see if that fixes the problem. To do this, simply login to your Total Connect account, navigate to the locations section, and click the refresh button. The refresh command should then be forwarded to the panel set up at that location. Please note that Total Connect 2.0 will not log the system refresh anywhere, and there is no way to view that the system has been refreshed from Total Connect. However, a user can tell that the refresh went through because the status in TC2 will match the status on the panel.
The refresh button is found within the locations section of TC2. This is true whether you are using the website, iOS or Android version. The screenshots below will help you locate the refresh button on iOS and Android devices.
For iOS Devices:
Start by clicking the "More" button in the bottom-right corner of the main screen.
Choose "My Location".
Then scroll down from the next screen, and hit "Refresh Status" at the bottom.
For Android devices:
From the main screen, press the menu icon (three horizontal bars) in the upper-left corner.
Finally, "Refresh Status".