As a friendly reminder, we are now just over a year away from the AT&T 3G Network shutdown. The date for the shutdown is January 31, 2022. If you haven't upgraded to an LTE communicator yet, then now is the time. Avoid the inevitable last minute rush, and future-proof your security system!
If your security system is using an AT&T 3G Communicator, then you must upgrade to LTE before January 31, 2022 to avoid a loss of monitoring service. If your system is using a Verizon CDMA Communicator, then you need to act before December 31, 2022. You may also want to check out our communicator replacement guide for more information. That guide will help you decide whether to keep your existing panel and just get a new communicator, or to upgrade your system entirely.
If you are just upgrading the communicator, then you can sign-up for an appointment using our communicator replacement portal. You will need to have your new communicator installed inside your system before your appointment. Remember to always power down your system completely before removing an old communicator or installing a new one. Failing to power down your system before making hardware changes could result in permanent damage.
Please direct any questions about communicator upgrades or system upgrades to email@example.com. If you are currently monitored through Alarm Grid, and you aren't sure if you need to upgrade, then you can reach out to us for help. We can check your system, let you know if an upgrade is needed, and provide you with some possible options for moving forward. Please use our support email for all questions regarding communicator upgrades and system replacements. Our staff is here to check and respond to your emails from 9am to 8pm ET M-F.
There is still time before the 3G and CDMA Sunset. You can still make the switch to LTE and ensure that your home or business continues receiving reliable monitoring service. Avoid any service disruptions, and make the move now! Our support team appreciates you being proactive and ahead of the game. There will undoubtedly be a big rush of people trying to make the move at the last minute, with a limited number of appointments available. By starting early, you will save yourself a lot of stress and worry down the road. And remember, we're here to help! Email us at firstname.lastname@example.org to get started, and we look forward to working with you!