Technology Posts

We have learned that Alarm.com now allows users to receive two-factor authentication (2FA) links via email when logging into the Alarm.com website. This is in addition to the two-factor authentication via text message when accessing the Alarm.com platform. You can set up the feature in ADC.

When two-factor authentication is enabled for your Alarm.com account, your login process will have an added layer of security. Upon logging into your Alarm.com account via the website or mobile app on a device that you haven't saved, you will need to verify yourself by providing a secret access code. You will get this code via text message or email, depending upon how you have set up the 2FA feature. In other words, accessing your Alarm.com account on a new device will require your username, password, and access to either your phone or email. This is great for keeping your Alarm.com account as secure as possible.

Remember, 2FA will only be required when you access Alarm.com from a new device. For example, if you frequently access Alarm.com using the same web browser on your computer, and you tell Alarm.com that the device can be safely trusted, then you will only need to perform 2FA the first time you login, as well as anytime you login after clearing your cookies. Some users are hesitant to enable 2FA, because they don't want to have to go through the inconvenience of entering a secret code every time. Fortunately, that isn't a concern, as Alarm.com can remember your usual devices and skip the process for these trusted devices. You can also tell Alarm.com to trust your phone so that you will only need to perform 2FA if you get a new phone or if you are using a different mobile device than usual to access your account. Whenever you access Alarm.com through a new device, after completing the 2FA process, Alarm.com will ask you if you want to save that device so that you do not have to complete 2FA every time. This protects your account, while still maximizing convenience.

If you want to enable two-factor authentication for your Alarm.com account, start by logging into the Alarm.com website. Choose Settings on the left-hand side of the screen, then choose Login Information, and then Two-Factor Authentication. Then set up the feature through email address or text message by following the on-screen prompts. If you have questions, email us at support@alarmgrid.com. This email is also great if you are interested in starting new monitoring service for access to Alarm.com. We look forward to hearing from you!

Security, Sales, & Integration recently published an article outlining the 3G Sunset and the importance of upgrading to LTE. One question we are often asked is how long LTE networks will be kept in-service. Thanks to this informative article from SSI, we now have a pretty good estimate.

According to the information presented in the article, LTE networks are expected to have a lifespan that extends through at least the mid-2030s, if not longer. We have said many times before that LTE networks should be kept in service well into the very distant future, and now we have somewhat of a more precise timeline. It is also important to note that we understand this "mid-2030s" estimate to be on the conservative side. There is a good chance that the LTE networks might be supported even beyond that point in time. But given that we are in the year 2020, and have a "mid-2030s" estimate for the LTE lifespan, we can say that anyone who purchases an LTE communicator for their security system at this point in time should expect it to work for at least the next 15 years.

We need to stress here that this is nothing official. This is just information being published in an SSI article. This is not an official statement from a cellular service provider, and we advise taking it with a grain of salt. But given our understanding on the subject, this mid-2030s estimate strikes us as legitimate. The article also states that all 3G cellular networks will be shut down no later than December 31, 2022. This also lines up with what we have been hearing. At the time of this writing in late October 2020, we are slightly more than two (2) years away from the final end of 3G. We have said it many times before, and we will say it again. You need to upgrade to LTE as soon as possible to avoid a loss of monitoring service.

On that note, it's also fair for us to begin thinking about what lies beyond LTE. It's no secret that 5G networks are being rolled out across the country, and they will soon become the norm for cellular communication. At this time, we have not heard of any alarm manufacturer offering a 5G communicator, though we wouldn't be surprised for it to happen soon. But it's not a sure thing that a 5G communicator would be available before the end of 3G. That is why we are pushing so hard for users to make the upgrade to LTE. We don't want any of our monitored customers to be left behind in the transition. While the eventual promise of 5G might seem exciting and flashy, the important thing here is keeping your security system working and having your home or business stay protected. And from what we can tell, LTE will provide exactly that until at least the mid-2030s, possibly even beyond that.

If you are interested in getting starte with alarm monitoring service, or if you are needing to upgrade your existing system to LTE, please email us at support@alarmgrid.com. Our team is here to check email from 9am to 8pm ET M-F. We look forward to hearing from you!

We actually missed this about a month ago, but it appears Alarm.com has updated their website camera video feed viewer to use native browser streaming. This replaces the old Adobe Flash video viewer. This change does not come as a surprise, as Adobe Flash will soon reach its end of life.

Being able to live-stream the video feed for Alarm.com Security Cameras is one of the most important features of these devices. This can be done using the Alarm.com website or the mobile app. The change being discussed here affects streaming through a web browser and the Alarm.com website. Before, it was only possible to stream Alarm.com Cameras on the website by using the Adobe Flash video viewer. The update provides support for native browser streaming. This will make it easier for most viewers to access their camera feeds.

With Adobe Flash reaching its end of life by the end of the year, this update was basically a no-brainer for Alarm.com. Users will still have the ability to view their cameras using Adobe Flash until the end of the year. At that point, only native browser streaming will be supported for camera streaming through the Alarm.com website. Native browser streaming is easier to maintain, and it does not require users to install and update a Flash plug-in. Native browser streaming support was actually made available towards the end of September, but we never covered the news in our blog prior to now.

When you access your Alarm.com account through the website, the Video section will appear on the left if Video Surveillance has been added to your account. By clicking on this section then Live Video, you will be able to choose a camera for streaming. In the upper-right corner there will be a toggle bar for you to enable or disable the "New Viewer. When the bar is blue, the New Viewer is enabled, and native browser streaming will be used. This is the default option. You can click the toggle bar to turn off the New Viewer and use Adobe Flash streaming. This will only be available until the end of the year. After that, no Flash streaming will be available.

Please note that the New Viewer and native browser streaming only allows the live video stream to be maintained for a few minutes at a time. After that, you will get a message that the stream has "timed out". You will need to refresh the stream to resume viewing. This is normal, and it's just a limitation that comes with Alarm.com Camera streaming. Simply click the "Play" button that appears on the screen to refresh the stream and continue watching.

Also note that while the camera viewer now has native browser streaming available, the streaming video recorder (SVR) timeline page still uses Adobe Flash. Native browser streaming is not yet available for SVR functions on the Alarm.com website. We expect that to change in the near future, as Alarm.com continues to make their transition away from Flash. We do not have an ETA on when that will become available, but we will be sure to provide an update once we learn more.

If you have any questions about Alarm.com Camera streaming, or if you are interested in monitoring service to gain access to Alarm.com, please email us at support@alarmgrid.com. Remember that Alarm Grid customers need either a Platinum Level Plan or a Video-Only Plan to gain access to Alarm.com for camera streaming. Our team is happy to address any questions or concerns you may have via email. We check our email during our usual business hours of 9am to 8pm ET M-F. We look forward to hearing from you!

If you have been keeping up with Z-Wave home automation lately, then you have likely at least heard about the S2 Security Protocol. The security suite offers an advanced level of protection to keep smart home devices safe. Today, we're checking out the S2 Protocol to learn more about it.

Before we get into the specifics of Security 2 (S2), it is important to understand which Z-Wave setups will support it. In order to achieve a proper S2 setup, the Z-Wave controller and the paired device itself must both support the S2 Protocol. If either end is not S2-compatible, then the protocol will not be used. If you pair a non-S2 device with a controller that supports S2, then the device will simply pair using the S0 Protocol instead. Likewise if you have a hub that does not support S2, then none of the devices on the network will use S2, including those that technically are capable of supporting the protocol. Not to worry, if you do have an S2-compatible controller, then it is certainly possible to have a mixture of S2 and S0 devices on the same Z-Wave network.

The S2 Security Protocol is optional for 500-Series Z-Wave Plus devices and hubs. In other words, some 500-Series Z-Wave Plus smart home devices and controllers will support S2, while others will not. You need to check the specifications for the exact device and hub that you are working with to see if it is supported. In some cases, it may be possible to perform an over-the-air (OTA) update for a 500-Series accessory or controller so that it can support the S2 protocol, even if it did not previously. An example of this is when you upgrade the Z-Wave firmware on the Qolsys IQ Panel 2 Plus to Version 6.81.03. That is the first Z-Wave firmware version for the system that supports S2. Older versions do not. The panel firmware should be on version 2.5.3 or higher when using S2.

But for 700-Series Z-Wave Plus V2 equipment, support for S2 is required. In order for a device or hub to be certified as 700-Series by the Z-Wave Alliance, it must support the S2 Protocol. Therefore, if you see equipment listed as 700-Series, then you will know for certain that the technology is supported. As of October 2020, we have not seen many Z-Wave Plus V2 controllers or devices available. One 700-Series device that is available now is the 2GIG STZ-1 Thermostat. We hope that more 700-Series equipment will be hitting the market soon.

Looking at what S2 actually entails, you should understand that it isn't just one aspect or factor that makes the protocol what it is. There are many different components coming together to create a single protocol that is extremely secure. But perhaps the single most crucial aspect of S2 is that it is readily built into the Z-Wave framework for use by software developers. This makes it very easy for a developer to implement the technology into any given Z-Wave Plus device. Prior to the introduction of S2, there was no security built into the Z-Wave framework. The only option for a developer was to implement their own security protocol, and this was completely optional. Many develops would elect not to provide any security and just leave automation devices vulnerable. But when a device is listed as S2, you can be absolutely certain that it is meeting an advanced standard of security and protection.

Just like many other secure protocols, S2 makes use of an asymmetric key exchange, which at the simplest level involves a public key and a private key. Any command can be encrypted using the public key, but only the specific private key can unlock it. This ever-crucial private key is protected using Elliptic Curve Diffie-Hellman (ECDH) technology. Thanks to this advanced method, the task of deciphering the key is all but impossible. Additionally, different devices on the same network can be separated into different groups. Each device group can be assigned its own set of encryption keys. Often, devices that require greater security, such as door locks, are included with more secure groups that also require authentication during the network inclusion process. Meanwhile, the support of a highly secure TLS 1.1 Tunnel for all Z-Wave Over IP (Z/IP) traffic removes almost any possibility of cloud vulnerability. For the record, the S2 Protocol is rated at 128-bit AES in terms of overall security level.

One other big factor for the S2 Protocol is that it makes use of a single-frame transmission, which is a massive improvement over the three-frame transmission used by the S0 Protocol. Simply put, single-frame transmission is significantly more efficient than three-frame transmission. The improvement in efficiency allows for extended battery life, enhanced reliability, and a huge cut-down on latency. This means that a device using S2 technology will require less maintenance, including fewer battery changes. It will provide more consistent performance, and experience shorter operation delays. This alone makes S2 vital for anyone looking to achieve the most efficient automation network possible.

Understanding this technology in advanced detail may seem a bit daunting. But you just need to know that S2 makes Z-Wave home automation more secure, faster, and more efficient than ever before. If you have any further questions about S2, or if you want some tips for getting started with home automation, please email us at support@alarmgrid.com. We check our email from 9am to 8pm Eastern Time M-F. Also remember to check our monitoring page if you are interested in learning more about the monitoring services we offer. We look forward to hearing from you!

It's time for our weekly video recap! And this might be our biggest one yet! We have a few videos back from the 16th that didn't make it into the last recap, as well a bunch of new videos from last week. We have videos featuring Jorge, Jarrett, and myself. Let's check out the videos!

Properly Replacing a Bad Sensor On a 2GIG GC3 or GC3e

Jarrett demonstrates the correct process for replacing a bad sensor on a 2GIG GC3 or 2GIG GC3e. The steps to follow for replacing a bad sensor on the GC3 or GC3e include clearing out the zone and then reprogramming it from scratch. Simply deleting the Serial Number (SN) and providing the new one can result in a "bypassed at device" error message. This will result in the sensor not working correctly. Other unusual system behavior may also occur.

Alarm.com Limits for Z Wave Devices

I explain the Alarm.com limit for the number of Z-Wave devices per account. Up to 122 devices from the panel will be pushed over to the Alarm.com platform for remote access and control. All Z-Wave devices numbered 123 and beyond will only be available at the panel for local operation. You can delete older Z-Wave devices that are still paired with Alarm.com to make room for new ones. You should pair the 122 devices that you want to use remotely first, allow Alarm.com to sync, and then add additional sensors for local control only last.

Clip Limits With Alarm.com Video Service

I explain the clip limits for Alarm.com Video Service. In order to get true video surveillance with Alarm Grid, you must have either a Platinum Level Plan (Self or Full) or a Video-Only Plan. At the base level, a true video plan will offer support for 1,000 monthly and total clips, as well as four (4) cameras and an SVR device. But by upgrading to Video Analytics, your monthly and total clip limits will both increase from 1,000 monthly and total clips to 3,000 clips of both types.

Changing the SiXCOMBO Batteries

I show you how to replace the batteries for the Honeywell SiXCOMBO. This wireless sensor uses four (4) lithium CR123A batteries for power. Its expected battery life is about five (5) years. You must open up the SiXCOMBO by twisting the sensor counterclockwise against its back plate. When closing the sensor, make to align it properly, and twist clockwise to secure. You get a low battery message on the panel to let you know when replacements are needed.

Self-Monitoring a Honeywell L3000

I explain how you can self-monitor a Honeywell L3000 System. Self-monitoring means that the system is not connected with a central station, and all system alerts are sent to the end user via text and/or email. For an L3000, this is possible using the Total Connect 2.0 service from Resideo. You will need a compatible AlarmNet Communicator for the L3000 System to make this possible. Both the Honeywell LTE-L3A and the Honeywell LTE-L3V work great for this job when used with the L3000.

Enrolling a PowerG Wireless Sensor to an Alarm Panel

Jorge shows you how to enroll a PowerG Sensor with a compatible alarm panel. PowerG Sensors are wireless devices that offer a fantastic signal range and 128-bit AES encryption. Compatible systems for PowerG Sensors include all versions of the Qolsys IQ Panel 2 Plus, the DSC Iotega, and any DSC PowerSeries NEO System with an added PowerG Module. Most PowerG devices can transmit a signal for auto-enrollment by either powering on or by pressing and holding a device enrollment button until its LED light turns solid orange.

Connecting the 2GIG GC3e to WIFI

Jarrett shows you how to connect the 2GIG GC3e to a local WIFI network. The 2GIG GC3e System will use its WIFI connection to communicate with Alarm.com. However, Alarm.com requirements mandate that the system also has an active cellular communication path set up. This will require an added cellular communicator. The WIFI connection will just work as an additional pathway for facilitating communication between the GC3e and Alarm.com. Remember that you will need the WIFI network password to complete the connection.

Checking Zone Faults on a Tuxedo Touch Keypad

Jorge shows you how to check for faulted system zones using a Honeywell Tuxedo Touch Keypad. A faulted zone refers to a programmed sensor that is in a non-restored or "active" state. A common example is a contact sensor in a faulted state due to a door or window being left open. The Tuxedo will display a message at the top of its main screen to indicate when there is at least one faulted zone. You must bypass or restore faulted zones before the system can be armed.

Scenes From Alarm.com Won't Be Pushed to GC3 or GC3e

I explain how when you build a smart scene in Alarm.com, that scene will not be pushed down to a 2GIG GC3 or GC3e Panel for local operation. Instead the scene will only be available for remote access through the Alarm.com website or mobile app. Likewise if you build a scene on the GC3 or GC3e, then it will not be pushed over to Alarm.com. You can include various smart home devices with scenes, including programmed lights, locks, thermostats, and more.

Checking the Firmware Version on a Tuxedo Touch

Jorge shows you how to check the firmware version for a Honeywell Tuxedo Touch Keypad. The Honeywell Tuxedo Touch is both a touchscreen keypad for a Honeywell VISTA System and a Z-Wave automation controller. Firmware updates for the Tuxedo may be periodically released to provide new features and improve device performance. The Tuxedo Touch receives firmware updates from an SD card slot. You must download the update to the SD card and then apply it to the Tuxedo Touch.

Getting Into the Z Wave Programming Section of a Tuxedo Touch Keypad

Jorge explains how to access Z-Wave programming for the Tuxedo Touch. Z-Wave functionality is one of the key features for this wired touchscreen keypad. You must access the Z-Wave Programming Menu for the Tuxedo Touch to begin enrolling Z-Wave smart home devices. It is advised that you clear any Z-Wave device from the network before attempting to enroll it with the Tuxedo. This is true even if the device is brand-new and you have never paired it with a Z-Wave network before.

Converting a Wired Alarm Into Wireless

I explain how you can convert a wired alarm system into a wireless alarm system by using a wired to wireless converter module. With a wired to wireless converter, you can take your existing hardwired sensors and use them with your new wireless security system as wireless devices. This can save you money by not having to purchasing as many wireless sensors. When choosing a wired to wireless converter, you must make sure that the module communicates at a wireless frequency that is compatible with your new wireless system.

As you may recall last week, the 2GIG STZ-1 Smart Thermostat became one of the first 700-Series Z-Wave devices available on the Alarm Grid website. We figured we would explore the Z-Wave 700-Series and see what it brings to the table, as it appears more products will be available soon.

We were a bit surprised with the release of the 2GIG STZ-1 Smart Thermostat, as there just aren't many controllers or hubs that take full advantage of 700-Series Z-Wave technology quite yet. Like prior generations of Z-Wave, the 700-Series devices should be compatible with older controllers and hubs. But you won't be able to take full advantage of these devices unless you use them with true Z-Wave 700-Series Controllers. And while we haven't seen many 700-Series Hubs available become available, we are sure they will be arriving soon.

It should come as no surprise that extended wireless range and longer battery life will become a mainstay with Z-Wave 700-Series. We have heard that the 700-Series devices will consume 64% less power for wireless communication, and the technology allows for resting when the device is not being used. Thanks to this more efficient performance, it's likely that you will see many 700-Series devices go up to ten (10) years between battery changes. Furthermore, the 700-Series is expected to allow for communication that is 250% further than the Z-Wave Plus 500-Series. This translates into roughly 200 feet between signal hops!

But perhaps the biggest surprise with the 700-Series is its improvements in security. While the 500-Series devices introduced optional S2 Security, SmartStart capabilities, 128-bit AES encryption, Elliptic-curve Diffie-Hellman (ECDH) protocol technology, and Man-In-The-Middle (MITM) protection. These features will become mandatory in the 700-Series for any device to receive certification from the Z-Wave Alliance. In other words, a device will only be able to list itself as having 700-Series Certification if it uses some of the most advanced wireless protection capabilities ever seen in home automation.

While the 700-Series technically made its public debut in April of 2019, we still haven't seen its usage become widespread. We expect that the pandemic played a large part in slowing the rollout of this latest smart home technology. But the recent release from Nortek and 2GIG is certainly a good sign. Of course, we'll also need security manufacturers to step up and build systems with 700-Series support. With any luck, maybe we'll see 700-Series support from the Qolsys IQ Hub later this year!

If you have any questions about the 700-Series of Z-Wave or about home automation in general, please email us at support@alarmgrid.com. We will be happy to discuss automation possibilities for your home or business and provide you with as much detail as we know about the exciting up-coming technology. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you soon!

While many alarm panels have been outfitted with LTE cellular communicators to accommodate the 3G and CDMA Sunset, one system that is being left behind is the Honeywell L5100. Luckily, we have two (2) great panel upgrade options if you want to continue receiving cellular alarm monitoring.

Without getting too in-depth, the 3G and CDMA Sunset will leave the Honeywell L5100 with no functional cellular communicator option. This is because any Honeywell GSMVLP5-4G units that are currently activated for monitoring service will stop working once the associated AT&T 4G Network is shut down. If you are still using a Honeywell L5100 with a GSMVLP5-4G for cellular monitoring, then it is crucial that you upgrade to a new system as soon as possible. This is the only way that you can continue receiving cellular monitoring service. Remember, cellular connectivity represents the most reliable communication path available for an alarm system. We strongly urge you to not wait until the end of the 3G/CDMA Sunset.

Unless you have some specific knowledge of security systems, then you may have trouble determining which alarm panel you should get to replace your Honeywell L5100. That is where we are able to help. We have two (2) recommended systems if you are needing to upgrade. Both of these system options will allow you to continue using the majority of your existing sensors, and they will provide some great new features that you can take advantage of. We will briefly discuss both of these options so that you can make an informed decision.

Honeywell Lyric

If you want to stick within the Honeywell banner, then the Lyric is a great option. It has two (2) excellent LTE cellular communicator options in the Honeywell LYRICLTE-A AT&T LTE Communicator and the Honeywell LYRICLTE-V Verizon LTE Communicator, and it can readily support all of the one-way Honeywell 5800 Sensors used with the L5100. This system is preferred by users who want to continue using Total Connect 2.0, as well as any Honeywell IP Cameras. The makes the Lyric the go-to option if you are currently using security cameras with your L5100. The Lyric is also preferred if you are a regular iOS user, and you want to integrate your security system with your Apple HomeKit Network.

Qolsys IQ Panel 2 Plus 345 MHz

For L5100 users who don't necessarily feel married to Total Connect 2.0, and who also don't really care about HomeKit compatibility, jumping ship to a different manufacturer is an option. The Qolsys IQ Panel 2 Plus 345 MHz is hard to ignore. It can also support your existing one-way Honeywell 5800 Wireless Sensors right out of the box. You will need to make the switch from Total Connect 2.0 to Alarm.com, but this transition is fairly seamless if you don't have cameras set up. And while the IQ2+ might not have HomeKit, it does offer its own unique benefits like Z-Wave Plus functionality, automatic Bluetooth disarming, and partitioning support. You won't find any of those features on the Lyric. Just remember to choose the 345 MHz IQ2+ in the silver and white box to continue using your old Honeywell 5800 Sensors.

We're Here to Help!

There isn't a truly one-size-fits-all solution for existing Honeywell L5100 users. For some, the Lyric is the best option. But other users can get more mileage out of the Qolsys IQ Panel 2 Plus 345 MHz. Although we gave you some general guidelines and considerations above, you may still want some more advice on which move to make. Our security system planners are happy to help you determine which system is right for you.

Upgrading early is the best way to ensure that you do not experience any interruptions in your monitoring service. If you are a Honeywell L5100 user looking to plan for the future, feel free to email our team at support@alarmgrid.com. We will check your email during our usual business hours of 9am to 8pm ET and respond back at our earliest opportunity. We look forward to helping you plan out the long-term security solution for your home or business!

If you follow this blog regularly, then you probably already know about the significance of the 3G and CDMA Sunset. Now, Alarm.com is taking their own steps to demonstrate the urgency by listing a "Trouble" status condition next to all 3G and CDMA accounts on the alarm dealer end.

Alarm dealers like Alarm Grid who provide service with Alarm.com will notice a "Trouble" status condition next to all customer accounts who are still connected using an AT&T 3G or a Verizon CDMA Communicator. The purpose of this trouble condition is so that dealers can properly notify end users who need to upgrade to LTE to avoid a loss of service. Cellular service providers are expected to shut down older 3G and CDMA Networks in 2022.

When a cellular network is shut down, all cellular devices designed to connect with the network will stop working. This includes cellular communicators for security systems. The 3G and CDMA shutdown will inevitably affect countless security systems across the country. Anyone still using a system with a 3G, 4G, or CDMA Communicator is heavily urged to upgrade to LTE as soon as possible.

While this news does not impact end users in any manner (including those still using 3G or CDMA), it does go to show how important this issue is. We have been doing our part by informing users about the importance of upgrading. Recently, our marketing team even sent out emails to customers still lagging behind to try and get the word out. We have also been regularly blogging about the subject.

Fortunately, most users with a 3G or CDMA Communicator can simply swap out their existing communicator for a new LTE model. The term LTE stands for "Long-Term Evolution", and an LTE communicator will keep your system online well into the very distant future. You may have heard about the rise of 5G cellular communication and think that LTE will soon be outdated as well. But the truth is that LTE will serve as a valuable backup to 5G. Both AT&T and Verizon have promised to keep their LTE networks online for many, many years, possibly decades.

If you need assistance finding an LTE communicator for your security system, then we are more than happy to help. We urge you to not wait until the last minute, as many users will be trying to upgrade at the same time. Upgrading early helps prevent a logjam when it comes to be crunch time later on, and it greatly reduces the burden on us. Please, contact us with your panel information, and we will assist you in making a seamless transition.

The best way to contact us regarding LTE upgrades is to email support@alarmgrid.com. If you are currently monitored with Alarm Grid, then we will be able to pull up your panel info. But if you are looking to switch to Alarm Grid, then please provide us with a picture of your alarm panel. This includes a picture of the inner circuit board if you have a hardwired panel. Remember, we check email from 9am to 8pm ET M-F. We look forward to hearing from you!

Alarm Grid is back with another video recap! We've got some great new videos to help you get the very most out of your security system. As always, we hope that you find the new videos to be informative and helpful. Let's check out the newest tutorial videos from the Alarm Grid team!

Install Honeywell LTE-XA or LTE-XV On VISTA-15P, VISTA-20P, VISTA-21iP

I show you how to add a Honeywell LTE-XA or Honeywell LTE-XV to a Honeywell VISTA P-Series Alarm Panel. The LTE-XA and LTE-XV are cellular communicators used by VISTA Alarm Panels to communicate with the AlarmNet servers. Adding a communicator to a VISTA System is necessary for getting it monitored and set up with the Total Connect 2.0 platform for controlling the system remotely. The communicator will use a 4-wire connection that is made at the panel's ECP bus.

Troubleshooting No Signal issue on Resideo LTE-XA or LTE-XV

In a follow up to the previous video, I show you the general troubleshooting steps to perform when there is no signal on a Honeywell LTE-XA or LTE-XV. As these are cellular modules, an adequate cell signal is required for them to work properly. You might get a lack of cell signal due to the communicator being used too far from a cell tower, a SIM card that needs to be re-seated, or due to a SIM card that is not yet activated.

Checking the ECP and RIS Address On a Tuxedo

I show you how to check the ECP Address and the RIS Address on a Honeywell Home Tuxedo Keypad. Both the ECP Address and the RIS Address are found in the same menu. The Enhanced Console Protocol (ECP) Address tells the panel where to find the Tuxedo as a keypad controller. Setting the ECP is sometimes referred to as addressing the keypad. The Remote Interactive Service (RIS) Address tells Total Connect 2.0 and AlarmNet where to find the Tuxedo as an automation controller.

Enrolling the DSC PG9914 Motion Sensor to a Qolsys IQ Panel 2 Plus

I show you how to pair the DSC PG9914 Motion Sensor with a Qolsys IQ Panel 2 Plus Security System. The DSC PG9914 is a PowerG Sensor, and it can be used with any version of the Qolsys IQ Panel 2 Plus. The sensor offers a coverage area of up to 39 feet, pet immunity of up to 85 pounds, a wireless communication range of up to 2,000 feet away from the IQ Panel 2 Plus, and 128-bit AES encryption.

Upgrading a Honeywell Lyric to Use LTE

I show you how to upgrade the Honeywell Lyric Controller to support an LTE communicator. In order to do this, you will need a compatible LTE cellular communicator. The compatible modules include the Honeywell LYRICLTE-A AT&T LTE Communicator and the Honeywell LYRICLTE-V Verizon LTE Communicator. You will need to get a monitoring plan that includes cellular connectivity, such as an Alarm Grid Gold or Platinum Level Plan. This is necessary for activating the communicator for monitoring service.

Sometimes we like to speculate about security system sensors and equipment that, for whatever reason, has yet to be announced for built by manufacturers. Today, we're going to discuss some sensor ideas that we wish existed in reality, but for now only remain ideas inside of our own heads.

Keep in mind that while these ideas may seem very plausible and realistic, they are still nothing more than ideas at this point. None of these ideas have been announced or mentioned by manufacturers, and it's likely that these concepts may never become a reality. This is just for fun, and we're merely floating around ideas. Don't get your hopes up and expect these sensors to be available on our website any time soon. And if you happen to be a manufacturer reading this, then take notes, as we think these products could be big hits.

PowerG Heat Sensor

The PowerG lineup is known for its excellent diversity, as it offers sensors of nearly all types. But one sensor that is noticeably absent from this lineup is a standalone heat sensor. We regularly get requests from Qolsys IQ Panel 2 Plus users who want a fire detection sensor for use in an area where a conventional smoke detector would be prone to false alarms. Such areas can include kitchens, garages, bathrooms, and attics.

We're pretty surprised that Johnson Controls hasn't produced a standalone heat sensor option for their PowerG lineup yet. It could be as simple as making it so that you can disable smoke detection on a dual-function smoke & heat sensor. This is already possible with the Honeywell SiXSMOKE, so we're sure this could be done for the DSC PG9936 as well. On that note, we would also love to see a PowerG equivalent to the Honeywell SiXCOMBO and finally give PowerG System users a truly complete life-safety sensor option with built-in smoke, heat, and carbon monoxide detection.

Honeywell SiX Series Recessed Contact

This is another one we're a little surprised isn't already a thing. While Resideo has been somewhat choosy about which sensor types to make available for the Honeywell SiX Series Lineup, most of the omissions are understandable. But the absence of a recessed door and window contact is a bit of a head-scratcher. Resideo has produced many wireless and wired recessed contacts in the past, so we're not quite sure why they would forget to make an encrypted option for the massively popular Lyric Controller. One theory we have its that they are afraid the wireless signal range would be too lackluster.

While quite not as popular as surface-mount contacts due to the hole-drilling that is required, recessed contacts are appreciated by many users who want an aesthetically pleasing install. It's not like Resideo doesn't already know this. We have seen them offer a wide selection recessed contacts in the past. The company previously went out of their way to make the Honeywell SiXMINICT after the standard Honeywell SiXCT was deemed by many to be too bulky. For now, Lyric users remain stuck using non-encrypted devices like the Honeywell 5818MNL if they want to add recessed door and window contacts to their systems.

Qolsys Dual-Tech Motion Sensor

We've gotten the impression in recent times that Qolsys isn't really making their 319.5 MHz S-Line Sensors a top priority, as they instead seem to be focusing on producing the best security panels possible. The most popular sensors for all versions of the Qolsys IQ Panel 2 Plus are the PowerG Sensors, which are sold under the DSC banner. And it's very telling that the upcoming Qolsys IQ Hub is expected to only support PowerG Sensors and forgo legacy frequencies entirely. But that doesn't mean that Qolsys 319.5 MHz Sensors don't have their merits, and we think that a Qolsys Dual-Tech Motion Sensor would be quite useful.

A dual-tech motion sensor uses both passive infrared (PIR) and microwave detection technology to sense movement. This is opposed to a standard motion sensor that just uses PIR. The advantage to a dual-tech motion is that both its PIR sensor and its microwave sensor must be triggered before the sensor will activate. This can be crucial for false alarm prevention. Dual-tech motions are also known to offer pet immunity, which is often a major selling point for those with dogs and cats. We have seen dual-tech motion sensors made for many different security systems, and users typically have a decent selection to choose from.

But you're a bit out of luck if you need a 319.5 MHz wireless dual-tech motion, as Qolsys never seemed to make one. That's a bit of a letdown, especially considering that the 319.5 MHz version is the most popular model of the IQ Panel 2 Plus. At least the DSC PG9984P remains an option for that system, as well as any other system that can support PowerG.

More Fall Detection Sensors

Nortek Control changed the game for medical alert sensors when they introduced the 2GIG F1-345 Personal Safety Pendant with fall detection technology. Qolsys soon followed suit with their own Qolsys IQ Fall Pendant. Both of these sensors have built-in accelerometers for detecting the rapid change in movement that occurs during a slip and fall accident. They also retained the capability of a traditional medical alert button, as a user can press and hold the button to alert the system during an emergency. We thought that emergency fall sensors would become the next big thing.

But oddly enough, the development of new fall detection sensors seems to have stalled. We have yet to Resideo try their hand at a fall sensor with an accelerometer. The same is true for a potential release for the PowerG lineup from DSC. We're not quite sure what the hold up is, as the offerings from 2GIG and Qolsys have proven to be quite successful. Some members of our team have also proposed the idea of having these sensors send a second alert to the system if a prolonged period of no movement occurs following a detected fall, as such a scenario may indicate that the individual has seriously hurt themselves. There has also been talk of using rechargeable batteries for these devices, in order for the sensor to work for a longer time period before a battery replacement is needed.

Right now, these sensors are just ideas. But the best idea of all is to sign-up for alarm monitoring! Alarm Grid offers monitoring plans for all needs and budgets. We recommend checking our monitoring page for more information. If you are interested in getting started, please email us at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!