Technology Posts

Hi DIYers! If you're a business owner, they you know how important it is to make sure you are protected in every situation. Setting up security cameras in your shop or business can help protect you against fraud. That way, you'll have video evidence if someone tries to take you to court!

It's no secret that customer-oriented businesses and security cameras are the perfect match. A video surveillance system is great for catching theft and dishonest bait-and-switch tactics that a small number of dishonest people may try to get away with. But what you might not think of is using security cameras to protect your company in case of a lawsuit.

Having unsafe conditions in your store is a recipe for a costly lawsuit. That is why most business owners take every precaution to ensure that their customers are safe and that their company is not liable in case of an accident. However, this doesn't necessarily stop a dishonest individual or group from trying to pull a fast one.

This is actually a really easy scheme to pull off. Any individual can go into a store and intentionally put some water or loose objects on the floor. They might come back shortly thereafter and pretend to slip and fall on the hazard that they just laid out. From there, they claim to be injured and try to make a quick payday based on "negligence" of the company. That's not fair!

While it might seem crazy that some people would go to such lengths to try and make a quick buck, the practice is all too real. Just take a look at this video where one man pretended to slip on some ice cubes:

Fortunately, this company had security cameras installed to catch the man in the act. But just imagine if the cameras hadn't been there. This man could have easily gotten away with thousands of dollars once everything was said and done! This is another reason to invest in security cameras for your business! If you already have a business security system, then adding cameras is usually quite simple. You can usually keep your existing equipment and add cameras as a new addition.

At Alarm Grid, any customer can add security cameras by upgrading to a Platinum Monitoring Plan. In addition to supporting security cameras, this plan also includes dual-path connectivity through IP and cellular, remote alerts via text and/or email, and automatic emergency dispatch from a central monitoring station. Our Platinum Plan is only $10 more per month than Alarm Grid's standard cellular monitoring plan, the Gold Plan. This means that there really isn't any major up-charge for video monitoring.

Just $45 per month will get you all of the monitoring features mentioned above. You will purchase your system and your cameras outright from the start. These devices are yours to keep, and they can be taken to a different monitoring company if you ever decide to do so. They are also very easy to install, and most end users can complete the process with minimal online or phone support. Alarm Grid offers both Total Connect 2.0 Cameras and Alarm.com Cameras, depending on the customer's interactive service.

Please reach out to us if you're an Alarm Grid monitored customer interested in learning more about video surveillance. The best way to reach us is to send a quick email to support@alarmgrid.com. You can also call us at (888) 818-7728 from 9am to 8pm EST M-F to talk with us on the phone. We look forward to working with you to keep your business safe!

Hi DIYers! Did you know that one of the best perks of owning a home security system is receiving a large discount in your homeowner's insurance? In many cases, an alarm system will pay for itself and save you money in the long-run! This goes beyond most security aspects and considerations.

We hear of customers all the time who live in extremely safe areas, and the likelihood of them ever needing to use their security system is quite low. It's fair to wonder why these customers even bother to get security systems in the first place. Well the answer is that these individuals are likely saving substantial money in their homeowner's insurance.

Most insurance companies will offer their customers a premium discount of 5% to 10% for simply owning an active alarm system. Some companies even offer discounts as high as 20% in certain areas. The actual rate of the discount is dependent upon many different factors, and it's usually best to check with your insurance company to find out exactly how much you can save.

With Alarm Grid central station monitoring plans costing as little as $15 per month, sometimes it's a no-brainer to get monitoring service. Just think about it. You will be adding a new layer of security to your home, and you will have protective measures put in place in case an emergency ever does occur. Better safe than sorry!

At the same time, you will actually be saving money just for having this equipment installed and activated. There really is no reason for you to not have an alarm system if you plan on maintaining an active homeowner's insurance policy!

The types of discounts offered from insurance companies typically varies by location. The only general rule is that the customer must have central station monitoring with automatic dispatch, as opposed to self-monitoring. We have heard of customers receiving discounts for the following types of monitoring:

• Intrusion
• Fire
• Freeze
• Flood
• Carbon Monoxide

Receiving a Certificate of Alarm (CoA) that you can pass on to your insurance provider to receive a discount is very easy. Just activate a system with Alarm Grid. We will run tests to make sure your system is successfully sending signals to a central station. From there, you can download the certificate and send it online to your insurance provider. More information can be found here.

If you would like to learn more about Alarm Grid monitoring service, we invite you to check our alarm monitoring page. This page is also a great spot to sign-up for new service. If you would like to talk with us first, you can always email support@alarmgrid.com or call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We look forward to working with you and helping you save money on your homeowner's insurance!

Hi DIYers! We have learned that Alarm.com has rolled out the facial recognition feature for the Qolsys IQ Panel 2. This feature notifies a user if an unrecognized face disarms the system using a valid code. The user can receive these unexpected activity alerts via text and/or email.

This is the first time we have seen a home security system using facial recognition technology. Although the feature is still in its early stages, we believe it will be very useful in helping end users remain safe and secure. Facial recognition will work with both the standard IQ Panel 2 and the IQ Panel 2 Plus, as long as the system is connected with a local WIFI network and running at least Firmware Version 2.3.0 or higher. More about this Firmware Update is available here.

In order to use this feature, you must enable the Capture Panel Camera Disarm Images from within the IQ Panel 2 settings. To do this start from the main screen of the system, and press the small grey bar at the top. Choose Settings > Advanced Settings > Installer Code (default 1111) > Installation > Camera Settings. Then make sure the Disarm Photos option is enabled. Press the picture of the house at the bottom of the screen to return to the home screen when finished.

The setting will also need to be enabled and configured through Alarm.com. If you don't already have a monitoring plan with access to Alarm.com, you can check out our alarm monitoring page for more information. If necessary, check with your alarm monitoring company to make sure that the Unexpected Activity Alerts feature and the Images - Plus feature are both enabled. At this time, only customers in the United States can use this feature.

Each user should have their own access code for the system. This is necessary for the facial recognition feature to work properly. If you need to create a new user, you can login to Alarm.com through the website. Click the Users tab on the left, and then choose Add New User. Then follow the steps to add a new user to the system. This will involve choosing a system code and providing any notification information.

From there, you will proceed to turn on the facial recognition feature. Login to the Alarm.com website, and choose the Settings tab on the left. Then choose Facial Recognition. You must then approve the necessary agreements before continuing. This will tell the panel to start collecting data for facial recognition. However, you won't be able to use the feature right away. You need to collect some images first!

Most users should just go about their business collecting images as they use the panel. Or you can be like us and repeatedly arm and disarm the panel to quickly collect images. Make sure you are using the code associated with the user you want to enable the facial recognition feature for. Just be aware that it may take a few moments for the images to show up on alarm.com.

Once you have collected some images, choose the Settings option on the Alarm.com website, and choose the Facial Recognition option. Press the blue Get Started button underneath Configuration. Then choose the user you want to configure facial recognition for. Choose the calibration option. Alarm.com will show you if there are any images to review. Go through and choose the checkmark for any image that is yours. If you see any image without your face, press the X button. You will need a minimum of 10 images to enable the feature.

Once you have 10 images, you can enable Unexpected Activity for facial recognition. From Alarm.com, choose the Notifications tab. Then find the Unexpected Activity option, and make sure it is turned on. Then press the pencil on the right to edit the settings. You will see the option for Facial Recognition. Make sure it is enabled for the user with at least 10 approved images. Then you can choose where the notifications will be sent at the bottom of the screen. Both emails and phones for text messages can be configured. Press Save when finished.

You will then receive alerts for any unexpected activity!

If you have any questions about this feature, please reach out to us! You can email us at support@alarmgrid.com or call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We look forward to helping you get the very most out of your IQ Panel 2 System.

Note: Due to privacy concerns, this feature is currently available for users in the 50 US States. We are hopeful that this feature will be made available to users in Puerto Rico and Canada in the future.

If you're like many system owners, you're looking for a way to add a new noisemaker to your security setup. Maybe you need a louder sounder or you want audible alarms to occur in a second location. In any case, a wireless siren may provide the perfect solution, especially for DIY users.

External alarm system sirens aren't just for users with hardwired alarm control panels. These devices make a great addition to almost any setup. Adding an external sounder is now easier than ever before thanks to the rise of wireless sirens. Unlike their hardwired predecessors, wireless sirens do not need a relay module or a complicated power supply. Most can receive power through regular batteries and stay operational for years on end. Programming is generally very easy even for novice users. And we're not talking about a conventional hardwired siren that is operated using a wireless relay like a Honeywell 5800RL We're talking about true wireless sirens that communicate directly with the security panel.

There remains a common misconception that hardwired sirens are significantly louder than their wireless counterparts. While there are still industrial and commercial locations that need hardwired sounders, the reality is that there are some extremely loud wireless sirens available for almost any alarm system. Nearly every home can get the results they need using a wireless sounder. And if you're a DIY user installing your own home security system, there's practically no reason to even consider using a hardwired device when you can get great results using a wireless sounder.

At the end of the day, there are still louder wired siren options than wireless sirens. But the difference is not as big as you might expect. We have encountered wired sirens that produce sounds of up to 120-125 dB. Meanwhile, the most powerful wireless sirens tend to top out at the 105-110 dB rang. But there are almost no residential applications that need the power of a hardwired siren! A 105 dB wireless siren will still alert everyone in the building to an alarm event. Keep in mind that 105 dB is about as loud as a powerful table saw. You will certainly hear it!

Once you decide that a wireless siren is right for you, the question becomes which one to get. It can be difficult to decide with all the great options available. But we're here to break down the options and point you in the right direction. One of the easiest devices to recommend is the Qolsys IQ Siren. This is a Z-Wave siren that operates at 105 dB. Since it communicates as a Z-Wave device, it can successfully pair with almost any alarm system with a functional Z-Wave controller. This makes it one of the most versatile and easy to use wireless sirens available. All you have to do is enroll it with your system and keep it plugged into a wall outlet.

A very similar wireless siren is the Linear WA105DBZ-1. This is a 105 dB Z-Wave siren manufactured by Linear, a company well-known for its Z-Wave offerings. This device also plugs into a wall outlet using an included transformer, and it has a backup battery for situations when the power is out. A white LED strobe light with red plastic cover provides visual indication of any alarms that occur. Just like the Qolsys option, the Linear WA105DBZ-1 can pair successfully with virtually any alarm system that has a functional Z-Wave controller.

If you're looking for a louder siren, then you might consider the DSC PG9911B. This siren communicates using PowerG RF signal, making it compatible with the Qolsys IQ Panel 2 Plus Systems and the DSC PowerSeries Neo Panels. Unfortunately, PowerG is not as widespread as Z-Wave, so there aren't as many panels that can use the PG9911B. But the upside to this device is that it offers an incredibly loud sound rating of 110 dB. PowerG sensors also boast a highly impressive signal range, making this siren perfect for spots like detached garages or barns located across the property. The PG9911B is also one of the few wireless outdoor sirens available, which only adds to its excellent versatility!

Not every user will need an external siren in the 105-110 dB range. Some users just want a second sounder to install in the second area of the property. Honeywell offers a couple of wireless sirens that fit this bill. These are the Honeywell 5800WAVE and the Honeywell SiXSIREN. Both devices operate at 85 dB, which is about as loud as the integrated sounder inside most wireless alarm panels. They are great for users with larger properties who need sounders in multiple areas. The 5800WAVE will work with LYNX Touch Systems, as well as VISTA Systems that have an added wireless transceiver. Meanwhile, the SiXSIREN works exclusively with the Lyric Controller. DSC also offers a similar siren, the DSC WT4901, which works with their 433 MHz systems.

If you're an Alarm Grid monitored customer looking for a wireless siren, our team is here to help. We invite you to email us at support@alarmgrid.com with any questions you might have. We also offer phone support for monitored customers at (888) 818-7728 during our regular business hours of 9am to 8pm EST M-F. We look forward to assisting you and helping you find the perfect wireless alarm siren for your needs!

Hi DIYers! If you haven't heard yet, a new firmware version for the 2GIG GC3 System is now available. This update provides support for the system's screensaver feature, and it allows video demos to be uploaded to the panel. It also fixes a few minor bugs that were known to cause issues.

The firmware update is version 3.2.1.6653. Although the changes it offers are relatively minor, it's still worth downloading for users who want to get the very most out of their GC3 Systems. The biggest change is the addition of the screensaver feature, which will also likely be referred to as the slideshow feature. Users can add personal photos to a USB drive and transfer them to their GC3 System or associated 2GIG SP1 Keypad. They can then arrange these pictures to appear in a slideshow, which will automatically go into effect if the system is left unused for a certain period of time. These options are available in a new My Photos Menu found within System Settings.

Also included in the update is the video demos feature. Although this feature was intended with alarm dealers in mind, there's no reason why it can't be used by end users as well. Users will transfer personal video clips to the panel through a USB drive. They can then use the new Demo Menu option within the Installer Toolbox to add demo videos to the panel. Just like with the slideshow feature, the demo videos can be viewed from both the GC3 System and the 2GIG SP1 Keypad. Both photos and videos are uploaded independently so that a user can have different slideshows and demo videos between their system and their SP1 Keypads.

Other updates included fixed to low-battery indications and problems with the Access Point mode. If you want to download this firmware update, please check our GC3 Firmware Update Page. Download the necessary file, and transfer it to the root directory of a USB drive. You can then insert the USB drive into the top of the GC3 System. Then confirm the update, and provide either the Master Code or the Installer Code (default 1561) to begin. The system will reboot, and the update will be applied. Alarm Grid customers can also ask us to push the update down manually. However, this will include added costs.

If you have any questions about this update please email support@alarmgrid.com. You may also call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We look forward to hearing from you!

Hi DIYers! We've heard many reports that end users were having a tough time auto-enrolling their DSC PowerG Wireless Sensors with their Qolsys IQ Panel 2 Plus Systems. After doing some of our own research, we've found that it is possible. In this quick and easy post, we will show you how.

PowerG Sensors are somewhat unique because they don't learn-in with an IQ Panel 2 Plus by removing a tamper cover or by faulting the sensor. Each PowerG device actually has an enrollment button that is used for enrollment. But even then, this button isn't just simply pressed and held. It has to be activated in a very specific manner for the sensor to learn in.

First, you must locate the enrollment button on the PowerG Sensor. The location of this button can vary greatly between different pieces of equipment. For a key fob or panic button, the enrollment button is usually one of the primary inputs. But another sensor may have its enrollment button on its main board or beneath the battery cover. We recommend referring to the sensor's Installation manual for more information on where this button is located.

The picture below shows the enrollment button on a DSC PG9944 Outdoor Image Sensor. Notice how it is underneath the back cover next to the batteries.

Please keep in mind that the location of this button will vary between different sensors. Once you have located the button, put the IQ Panel 2 Plus System into its auto-enrollment mode like you would for any other sensor. You can access this mode by pressing the small grey bar at the top of the screen and choosing Settings > Advanced Settings > Installer Code (default 1111) > Installation > Devices > Security Sensors > Auto Learn Sensor.

From there, press and hold the enrollment button on the sensor. An LED light on the sensor should appear and then disappear. Keep holding down the button, and do not let it go. After a brief moment, the LED light should appear a second time. Release the button while the light is still illuminated in this second cycle. If performed successfully, the sensor should transmit a signal to the IQ Panel 2 Plus. The system should recognize the signal and learn-in the sensor. You can then proceed to adjust the programming settings for the zone.

Please note that there are some PowerG Sensors that require three (3) LED light cycles for auto-enrollment. For these sensors, try holding down the enrollment button. An LED light should appear. Continue to hold the button. The light will go out, and then a rapidly blinking LED light will appear. Again, continue to hold. Then a third LED light will appear. Release the button when this third LED light cycle begins. The device should auto-enroll. An example of a PowerG Sensor that uses this third cycle enrollment process is the PowerG Flood Sensor. We recommend trying this three cycle process if the regular two cycle process does not work.

We have also encountered some PowerG Sensors that enroll during the first LED light cycle. If that is the case, press and hold the enrollment button until the first LED light appears. Then release the button with the LED light still illuminated. The device should auto-enroll. This is also something to try if you are having repeated trouble enrolling a PowerG Sensor. One sensor where we encountered this is the PowerG Curtain Motion Sensor. Again, a single LED cycle is something to try if you are experiencing repeated problems enrolling a new PowerG Sensor.

We feel this helpful tip should make it easier for end users to enroll their PowerG Sensors without additional assistance. Remember, this is only for Qolsys IQ Panel 2 Plus Systems that have a PowerG daughtercard installed and operating properly. If you're a monitored customer with additional questions, please reach out to us by emailing support@alarmgrid.com, or call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We look forward to helping you!

Hi DIYers! We're hitting you with a video recap, this time covering January 28th thru February 7th. It has been a couple of weeks since we have last done this, so we have many new videos this time. Your boys Joe, Jorge and Jarrett are all back and ready to help you learn to use your system!

Using the Qolsys IQ Siren with a 2GIG Alarm System

Jorge shows users how to use the Qolsys IQ Siren with a 2GIG GC3 Alarm System. This Z-Wave siren produces sounds of up to 105 dB, and it features a built-in strobe light to provide a visual indication of an alarm. It also has an integrated backup battery so that it will work even when the power is out. This is an easy-to-use siren that is great for boosting the volume of a 2GIG Security System, as well as many other alarm control panels that work with Z-Wave.

Disabling Auto-Stay on a Honeywell LYNX Touch

Chipper Alarm Grid Team Member Jarrett demonstrates how to disable the auto-stay arming feature when using a Honeywell LYNX Touch Alarm System. Auto-Stay Arming has the system automatically revert to Arm Stay Mode when Arming Away if no entry/exit zone is activated during the exit delay countdown. If you want to put your LYNX Touch System into Arm Away Mode, you must either disable this feature or open and close an entry/exit sensor during the exit delay countdown.

Why Can't I Use Z-Wave Security Sensors With My Alarm System?

Jorge talks about how Z-Wave security sensors cannot be used with security systems supported by Alarm Grid. Z-Wave technology is great for use with smart home automation, and we have many systems that support Z-Wave lights, locks and thermostats. However, the Z-Wave communication protocol still isn't considered to be reliable and consistent enough to support security applications. For that reason, most alarm system manufacturers specifically design their security panels so that they cannot use or support Z-Wave security devices.

Changing the Master Code Using the Installer Code on a Honeywell Lyric

Jarrett walks users through the process of changing the Master Code by using the Installer Code on a Honeywell Lyric Alarm System. From the Installer Tools Menu, there is an option for resetting the Master Code back to its default of 1234. The user can then use the default Master Code to access the Users Menu and change the Master Code to a different four-digit code of their choosing. The Installer Tools Menu should be easy to access with the system disarmed since most users keep their Installer Code at the default of 4112.

Using the Smart Areas Feature on the 2GIG GC3

Jorge demonstrates the Smart Areas feature on a 2GIG GC3 Alarm System. This feature allows the system to support partitioning. In this case, the partitions are referred to as "Smart Areas". The system will support four distinct Smart Areas after the feature has been enabled from within system programming. After enabling the feature, a Smart Areas menu option will appear on the main system screen. Please note that your GC3 System must be running firmware version 3.2 or higher to support the feature.

Streaming Alarm.com Cameras to the Qolsys IQ Panel 2

Joe shows users how they can stream Alarm.com Security Cameras directly to their Qolsys IQ Panel 2 System. This feature is only compatible with certain ADC Camera models. You will need to enable the feature within Alarm.com for this to work. In addition to streaming video, some camera models will also allow your to stream live audio on the panel as well. Please note that your IQ Panel 2 System will need to be running firmware version 2.2.1 or higher to support this feature.

How to Safely Remove an iControl from an Existing System

Joe walks users through the proper procedure for removing an iControl module from a Honeywell VISTA Panel. There have been many users who have removed iControl modules from their systems, only to find out later that their keypads do not function properly. This can be prevented by following the correct steps when removing an iControl device. The proper procedure involves powering down the VISTA System before removing and reconnecting the keypad cable to the ECP bus afterwards.

Is Monitoring Required to Use Home Automation with the Interlogix Simon XTi-XTi-5

Jorge talks about how alarm monitoring service is required to use smart home automation with an Interlogix Simon XTi or Simon XTi-5 Alarm System. The reason that these systems require alarm monitoring for home automation is because the Alarm.com Cellular Communicator is actually also the Z-Wave controller. The cellular communicator must be installed and activated with Alarm.com for Z-Wave functionality to work on the system. A user can then control their Z-Wave devices from the panel or through the Alarm.com website or mobile app.

Finding the Serial Number on a Honeywell 5800PIR-RES

Jorge mentions the possible ways to find the Serial Number on a Honeywell 5800PIR-RES Motion Sensor. The easiest option is to check a sticker on the back of the sensor that lists the Serial Number. If the sticker has been removed, you can also auto-enroll it to the panel. The Serial Number will be displayed on the screen after you have learned it in. This can also be useful for confirming that the Serial Number on the sticker is correct.

Honeywell Panels Compatible With the SEM

Jorge explains which of the Honeywell Panels will work with an Alarm.com System Enhancement Module (SEM). An SEM is a cellular communicator that allows a Honeywell System to work with the Alarm.com service. This is rather unique because Honeywell Systems would normally work with Total Connect 2.0 instead. The SEM devices will work with any of the lower VISTA P-Series Panels, as well as their First Alert equivalents. These modules also include built-in Z-Wave controllers for smart home functionality.

Updating the Firmware on a Vista-P Alarm System

Joe covers the process for updating the firmware on a Honeywell VISTA Series System. This is done by replacing the PROM chip. The PROM chip can be identified as a small black chip on the system board. Upgrading to a new one can be necessary for unlocking certain features. You should always make sure to power down the system entirely whenever you are replacing the PROM chip. Alarm Grid sells VISTA-15P PROM Chips, VISTA-20P PROM Chips and VISTA-21iP PROM Chips.

Bonus: Alarm Grid Intro Video

Okay, so this isn't really a video to help you use a security system. But it is a nifty introduction montage that our video team put together. Many of the Alarm Grid techs and employees are featured, including Jorge, Jarrett, Joe, Dylan and Bryce. I even make a brief appearance! We're very proud to have helped many people get the most out of their security systems. If you're a monitored customers and you ever need further help, please reach out to us by emailing support@alarmgrid.com. Also make sure to like us on YouTube, and subscribe for further updates!

Hi DIYers! Did you know that SkyBell Video Doorbells can be viewed from Total Connect 2.0 or Alarm.com? Many users prefer using one of these apps instead of the SkyBell App so that they can have all their security functions in one convenient location. This is great for Alarm Grid customers!

One of the biggest perks of having a video doorbell is being able to know immediately whenever there is activity in front of your house. The SkyBell will send you push notifications whenever its built-in motion sensor is activated or whenever someone rings the door bell. You will receive the alert from anywhere, even if you are away. Although you can still choose to receive these alerts through the SkyBell App, you can also choose to have them sent through TC2 or ADC. Keeping these alerts in TC2 or ADC is perfect for keeping all your security events nice and organized.

Once the user receives a push alert on their phone, they can press a button to immediately connect with their SkyBell Doorbell and see exactly who is at their door. Each SkyBell device also comes equipped with a microphone and speaker so that the user can have a live conversation with the present individual. This way, you can tell your friend that you'll unlock the door for them. Or you could ask a postal work to leave your package by the door. There are so many possible applications with SkyBell.

Additionally, a user can access their Total Connect 2.0 or Alarm.com account to pull up their video doorbell at any time and see if there is any activity occurring. This is excellent for getting a live look-in at the front of one's house. It doesn't matter if you are at home or across the country. With remote access, your home is at your fingertips from anywhere. The devices support video resolution of up to 1080p HD, so you know that the video will be crisp and clear every single time.

At this time, Alarm Grid offers four SkyBell models. Specifically, there are two models for Total Connect 2.0, along with another two for Alarm.com. Both TC2 and ADC have a round model and a trim model. The round and trim models perform the same functions, but the trim models are slightly more compact.

Our current lineup is as follows:

Honeywell SkyBell DBCAM - Round for TC2

Honeywell SkyBell DBCAM-TRIM - Trim for TC2

SkyBell ADC-VDB101 - Round for ADC

SkyBell ADC-VDB105 - Trim for ADC

You don't necessarily need an alarm monitoring plan with video surveillance to use one of these video doorbells. Alarm Grid can add the feature at no additional cost for any existing customer who has access to Total Connect 2.0 or Alarm.com. For that reason, the SkyBell Doorbell Cameras are a great cost-saving option for any user considering traditional security cameras and a monitoring plan with video surveillance. Simply let us know that you want to add a video doorbell to your monitoring account, and we will take care of the rest.

Please note that the TC2 versions can be used with TC2 or the native SkyBell App. But for the ADC models, it is different. The ADC models should not be used with the native SkyBell App in any capacity. For the round ADC model, if you pair it with the native SkyBell App and update the camera, then it will forever lose its ability to interface with Alarm.com! Meanwhile, the rectangular slimline ADC cannot pair with the native SkyBell App in the first place. It only has the ability to be used with Alarm.com.

If you want to learn more about our monitoring plans, you can always check out our monitoring page or reach out to us. The best way to contact us is by email at support@alarmgrid.com. You can also call us during our normal business hours of 9am to 8pm EST M-F. We look forward to helping you plan and design the perfect security system for your needs!

Hi DIYers! We hear from customers all the time wondering how they can improve upon their existing security setup. Even if you already have a good alarm system, there are still things you can do to make it even better. Here are 5 ways for you to improve upon your home security system:

1. Take advantage of Z-Wave. Most alarm systems today have some way of supporting home automation. Z-Wave is one of the most popular smart home protocols around, and it has been thoroughly embraced by many alarm manufacturers. To get started, find out whether or not your system has a built-in Z-Wave controller. The Honeywell Lyric Controller. 2GIG GC3. 2GIG GC2 and Qolsys IQ Panel 2 all come with one installed. Meanwhile, the Honeywell LYNX Touch and Honeywell VISTA Panels can have a module added separately. From there, you can add Z-Wave devices like lights, locks and thermostats to expand upon your setup. All Z-Wave devices can be controlled remotely using an interactive service platform like Alarm.com or Total Connect 2.0. They can also be set up to activate with certain system events or on a schedule. For example, you can have your lights turn on and have your smart thermostat activate automatically as soon as you return home and disarm your system!

2. Install security cameras. If you want to truly know what is happening in your home at any time, there is simply no alternative to security cameras. If you already use Alarm.com or Total Connect 2.0, then getting a robust and reliable security camera setup is easier than you would think. You just need to upgrade to a Platinum-level monitoring plan and start including the cameras with your network. Alarm Grid offers both Alarm.com Cameras and Total Connect Cameras for you to use in your home. Many of these cameras can be simply rested on a desk or table so that no tools are needed for installation. If you do choose to mount your camera, all the hardware comes included, and the process is super easy. It's even possible to view these security cameras remotely by checking Alarm.com or Total Connect 2.0 from your mobile device. And if your camera captures any clips, you'll be sure to know about it thanks to text, email and push alerts!

3. Add a second keypad. A second alarm keypad can be a great for your to more easily operate your security system from a second area of your house or property. This is a very common practice for homes with multiple entrances, since a user will often want to quickly disarm from wherever they enter. Other users might put a keypad in their master bedroom so that they can conveniently set their system to Arm Stay mode before going to sleep. A security system in the bedroom is also a great way to quickly and discreetly activate a silent panic alarm if you hear an intrusion downstairs. Some keypads like the 2GIG SP1 and the Qolsys IQ Remote can perform automation functions as well. This is great if you want to quickly control or check the status of your devices without having to walk to your main panel. Larger properties might even include third or fourth keypads as well!

4. Upgrade your communication path. The communicator is often seen as the unsung hero of an alarm system. After all, a system needs some way of reporting out in the event of an alarm. A faster communication path means a quicker response from the central monitoring station. This can be absolutely crucial in an emergency. You might also notice that your smart home devices respond a little bit faster as well. In other cases, it isn't about increasing speed, but rather improving reliability. Adding a cellular communicator will allow your system to send outbound signals even when there is a power outage. It is also a known fact that cellular service is usually a lot more consistent than an IP connection, which can sometimes go down for seemingly no reason. Users in rural areas might also consider using a cellular antenna or an amplifier to further improve upon their cellular signal strength so that signal reach their destination reliably every single time. Whether you're adding a new communicator or replacing an older CDMA communicator with an LTE model, a communicator upgrade can be arguably the most important investment you make for your system!

5. Enroll a key fob. Do you find yourself racing to disarm your system as soon as you return home? Do you want a quick way to arm your system without having to pull up Total Connect or Alarm.com? If so, then a key fob might be the perfect solution for you. These compact devices can be attached to a key ring and stored in a pocket or purse for easy access. Many users attach their security key fobs to their car keys so that all their keys are in one convenient spots. Just a press off a button can disarm your system or set it to either Arm Stay or Arm Away mode. You can even program a key fob to trigger an immediate panic, and some systems will let you use key fob button presses to activate smart scenes. And if that weren't enough, many key fobs will let you program more than four inputs by using dual-button presses. You can even give each regular system user their own personal key fob so that you know who used the system last!

If you need help finding ways to improve your security system, please reach out to us! We love helping our customers get the best security systems possible. You can reach us at support@alarmgrid.com, or call us at (888) 818-7728 from 9am to 8pm EST M-F. We look forward to working with you and showing you all the great options available!

Hi DIYers! As you may know, backup batteries represent one of the most important components for any alarm system. These devices keep the panel running during a power outage so that the user stays monitored. This is crucial in case an emergency occurs while the electricity is out.

A backup battery for an alarm system works by continuously storing a charge while the system is running on plug-in transformer power. If the power goes out, then the backup battery will have power ready to keep the system running for as long as possible. Once the system loses both battery power and plug-in power, it will shut-down entirely. For that reason, batteries are just a temporary solution. But they are still extremely useful for short-term outages.

Batteries are actually very easy to work with, and they can be quickly swapped out and replaced by any DIY user. Most wireless panels use a special type of battery pack that plugs into the system board. The user can simply unplug the old battery and then plug-in the new one. Hardwired panels generally use larger batteries, that can usually be identified as a black box inside the metal enclosure. Just disconnect the wiring from the old one, and connect it to the new one. Please note that many hardwired panels can also use a shared transformer when using an alarm system communicator. More information is available here.

A big thing to understand about batteries is that they do not last forever. As a battery is used inside an alarm system, it will very slowly lose its ability to store a charge. Its maximum capacity will gradually begin to decrease until it is unsuitable for use. At that point, the user will need to get a replacement. A user will know that this is the case because a low-battery trouble condition will appear on their system.

Remember though that not all low-battery warnings are a sign of a dead battery. If this warning appears after a power outage, it could just mean that the battery needs time to restore its charge. Once the battery charge reaches a sufficient level, the condition should clear on its own. We recommend waiting at least 24 hours with the system running on continuous AC power to see if the problem goes away. If it does, then the battery still has some life remaining.

It also never hurts to be prepared and keep an additional backup battery or two in a safe area. That way, when your current battery reaches the end of its lifespan, you can quickly replace it with a new one. Since the new battery won't have a charge, it will take it awhile to regain power. But eventually, the battery should work just like a new one. Additionally, most of the batteries for hardwired panels have universal connector terminals, and you can actually keep them continuously charged with a Battery Tender device. Keeping multiple charged batteries around is great for users who live in an area where extended power outages may occur.

When looking for a new battery, you'll want to make sure it is compatible with your system. We have many of our batteries and their compatible systems listed below:

If you have any questions about batteries or if you need help choosing a battery, don't hesitate to reach out to us! You can email us at support@alarmgrid.com, or call us at (888) 818-7728 during our business hours of 9am to 8pm EST M-F. We look forward to hearing from you!