Industry News and Discussions Posts

At some point or another, you may have come across some type of "no-fee" monitoring service that promises home or business protection at absolutely no cost. Like most things that are too good to be true, this one is as well. Any type of "no-fee" monitoring service is a bait and switch.

So how do these scams work? Well, it is usually as simple as a classic bait and switch tactic. A company may offer a product, such as a home alarm system or a security camera, that promises certain functions and features at no additional cost beyond the initial purchase price. Although there may be advanced and additional features available beyond this base level, there's still a level of trust put into place here. The customer bought the product expecting to be able to use it for certain functions and features, without having to pay any type of additional cost or fee.

However, the switch occurs when the company decides to convert these free features into a "premium service". Suddenly, what was once free now costs a monthly or yearly subscription plan. In other words, cold hard cash. It goes without saying that many of the early customers would not have purchased the product had they been aware of the company's plan from the beginning. Unfortunately, they now have sunk cost involved in the product. The customer might feel obligated to pony up money for the reoccurring subscription service, even though this was never their original intention. While "no-fee" was the original promise, the customer received the exact opposite.

The truth is that "no-fee monitoring" is impossible. It is a myth. It can't exist because monitoring services cost money. Also, data and information storage costs money. A company is not going to offer these services to a customer without receiving something in return. A recent lawsuit proves this exact point. One company thought they could lure in customers with "no-fee" promises that they ultimately couldn't maintain. Now their customers are upset because they were wrongly promised something that was too good to be true.

Countless people would love the possibility of receiving monitoring services at no cost. But this will never happen. Remember, it costs money to maintain central monitoring stations and to keep data servers operating. At the end of the day, these costs will always trickle down back to the customer. The best thing you can do is get on board with an honest, transparent alarm monitoring company that will treat you right and provide you with the services you need. That is where Alarm Grid comes into play.

If you are interested in Alarm Grid monitoring services, please press the orange "Alarm Monitoring" button at the top of this page. You may also email us any time at support@alarmgrid.com. If you would prefer to speak directly with a security professional, please call (888) 818-7728 during our business hours of 9am to 8pm M-F. We look forward to working with you and keeping your homes and businesses safe.

There was recent news that the newest firmware update for the Logitech Harmony Smart Home Hub restricts local access to the device. Because of this, there are now many users who cannot control their connected smart devices. The problem has mainly affected those using third-party API's.

The firmware update was released a couple of weeks, and there have been several complaints. Many users have reported being unable to control their connected devices, including things like smart TVs, sound systems and more. Both the Harmony Hub and its associated remote have been affected by the issue. With the update, it is now virtually impossible to use most third-party devices with the Harmony Hub.

Users who have been impacted are now essentially left with two options. They must either replace their smart home equipment with devices that are officially supported by the Harmony Hub, or they must buy a new smart hub entirely. While Logitech states that this was done for security purposes, it has left many people without a properly functioning smart home system.

This goes to show the advantage of using smart home automation equipment that is tested, approved and run through encrypted and secure servers. Of course, we can provide this with our alarm monitoring service. Alarm Grid offers connectivity with the Total Connect 2.0 and the Alarm.com platforms, both of which are great for use with a smart home. Using automation through one of these networks will ensure that your setup is secure, and it won't suddenly stop working if insecure methods are shut down.

Alarm Grid provides support to get your system and home automation devices set up with excellent platforms like Amazon Alexa, Google Home and Samsung SmartThings. We even offer the state-of-the-art Honeywell Lyric Controller, which is one of the few wireless HomeKit-compatible alarm systems available today! With Alarm Grid, you can count on the fact that your smart home setup will not become bricked or lose features.

If you want to learn more about the monitoring plans we offer and how we can help you achieve a robust smart home, please do not hesitate to reach out to us! You can email us at support@alarmgrid.com, or call us at (888) 818-7728. Our normal business hours are 9am to 8pm EST M-F. We look forward to hearing from you so that we can help you design the perfect smart home!

Hi DIYers! Well, we're finally at the sunset for 2018. The year certainly was eventful for Alarm Grid, as we had many exciting announcements throughout the year. We started carrying many new products, and we reached some huge milestones along the way. Here are some highlights of 2018:

Honeywell SiXMINICT Made Available - We started offering the Honeywell SiXMINICT in January 2018, and it quickly became one of our most popular sensors. It offers the same 128-bit AES encryption found in the larger SiXCT, but in a more compact package. The wireless door and window contact is also now included in many of our encrypted Lyric System Kits.

Our VISTA Cheatsheet was Released - Also in January, we released our Honeywell VISTA System Cheatsheet. This guide has proven to be an extremely valuable resource in helping DIY users quickly find useful information about a VISTA P-Series System. The cheatsheet provides quick and handy references for the VISTA 15P, VISTA 20P and VISTA 21iP Systems.

Release of 2GIG SP1 Keypad - February brought us the release of the 2GIG SP1 Wireless Keypad. This became the premier option for a secondary access point on a 2GIG GC3 System. Unlike its little brother, the 2GIG SP2 Keypad, the SP1 Keypad provides complete voice annunciation, smart home automation features and a convenient 5-day weather forecast.

VISTA LTE Communicators - In March, VISTA owners rejoiced, as a Verizon LTE Communicator became available! With the release of the Honeywell LTE-XV, Honeywell VISTA users could start enjoying the fast and reliable connectivity that only an LTE Network can offer. For users who wanted to connect with the AT&T LTE Network, the Honeywell LTE-XA was also released later in the year.

Changes to our System Kits - We made a big change to its system kits in March, as we started including the Honeywell LT-Cable in most our our pre-packaged kits. This convenient cable makes it super easy for DIY users to set up their systems and get started with Alarm Grid monitoring. All you need is a screwdriver - no wire-stripping necessary!

Total Connect 2.0 Alexa Skill - The Total Connect 2.0 Amazon Alexa Skill became available in late March. This gave users the ability to control their Honeywell Alarm Systems using spoken voice commands sent through an Alexa device. Alexa support for scene control became available later in the year as well. This was a huge win for Total Connect 2.0 users!

April Fool's Joke - For April Fool's, we announced the Alarm Grid AGCLAP1, a "Clap Sensor" that responds to the sound of a person clapping their hands. This was made possible using our advanced "Clapping Language Application Protocol", or CLAP. It promised an ear-shattering siren of 140 dB and a wireless signal range of 401 feet. The device was to be used with our very own Clap App.

ISC West 2018 - In April, Alarm Grid sent a team over to ISC West 2018 in Las Vegas to get a firsthand look at some of the newest security products. We made a post for the Honeywell booth and a post for the Qolsys and 2GIG booths. This truly was an exciting experience to get a sneak peak at some of the cutting-edge technology that the security industry is known for putting out!

Interlogix Products Available - Interlogix joined the Alarm Grid family in May, as we began selling many of their systems and sensors. This product release included the Simon XT, Simon XTi and Simon XTi-5 Systems. These are great panels and sensors for any cost-conscious user who wants an effective solution for reliable alarm monitoring service.

Partition Support for Total Connect 2.0 - The release of partition support for Total Connect 2.0 was huge. Now users could control individual partitions from the Total Connect 2.0 Website or Mobile App. Many functions were included with this feature, including the ability to bypass sensors. This great feature first became available in June of 2018.

DSC Product Launch - We began selling DSC products in June, including the wireless Impassa System. This system supports 433 MHz wireless sensors, which are some of the most popular in the entire industry. This release also included the DSC PowerG Sensors, which offer an extremely impressive wireless signal range and 128-bit AES encryption protection.

Wireless Contacts Guide - We released a total guide to Honeywell Wireless Door and Window Contacts in July. This helpful resource has been fantastic for DIY users looking to set up their own Honeywell Security System. Door and window contacts are perhaps the most popular sensors used with security system. All of Honeywell's most popular wireless contacts were featured.

Alarm Grid's 6th Birthday - Alarm Grid celebrated its 6th birthday on July 20th, 2018. We closed our office early that night so that our team could enjoy a fun time at a video game bar. Everyone at Alarm Grid is extremely proud to have provided countless homes and businesses with top-quality monitoring services for the past six years. We hope to continue to serve our customers well into the future!

10,000 Subscribers on YouTube - Our YouTube Page hit 10,000 subscribers in August of 2018. We put together a big post and video recap to celebrate this accomplishment. The entire Alarm Grid family looks forward to providing users with helpful videos in the future. Kudos to our video team and our support technicians for all their hard work!

IQ Panel 2 Plus Release - The Qolsys IQ Panel 2 Plus System became available in late August. This system offered several new features, including the ability to support PowerG Sensors. Each version includes an AT&T or Verizon LTE communicator, a Z-Wave Plus controller, a PowerG daughtercard and a legacy daughtercard. The legacy daughtercard options are 319.5 MHz, 345 MHz and 433 MHz.

Lutron Release - Alarm Grid launched Lutron Products in September of 2018. These smart lighting devices are easy to use, and they provide a great solution for any user looking to get started with home automation. Our Lutron offerings are based around the Lutron Caseta Smart Bridge, which is capable of supporting up to 50 different Lutron Lighting Devices.

2GIG GC3 Partition Support - 2GIG released partition support for the 2GIG GC3 Security System in October of 2018 with its "Smart Areas" feature. This was historic, as the GC3 became one of the first-ever wireless systems to support partitioning. With this game-changing firmware update, the 2GIG GC3 gained the ability to support up to four unique system partitions.

A Spooky Alarm Grid Halloween - We celebrated Halloween in style in 2018 by going all-out with decorating our office. There were ghosts, ghouls, spiders and bats lurking in our office, as our entire team got involved in the festivities. We hope that all our customers had an exciting and safe Halloween, as we kept your home safe during this fun-filled holiday!

Refurbished Security Equipment - We began selling certified refurbished equipment in November of 2018. These offerings provide the same great performance as brand-new equipment, but at a lower cost. Our refurbished products include the Honeywell Lyric Controller, the Honeywell LKP500 Keypad, the Honeywell VISTA 21iP and the Honeywell 5800C2W Wired to Wireless Converter.

Partitioning for IQ Panel 2 - Qolsys followed through with their promise to end 2018 with a bang by releasing partitioning support for the IQ Panel 2. The firmware update allows users to control up to four individual partitions on their IQ Panel 2 System. It also included a lock screen feature to restrict access to the system. This truly was a great year for Qolsys!

Alarm Grid Christmas - Alarm Grid closed its office on December 24th and 25th in celebration of Christmas. These special dates fell nicely on a Monday and Tuesday respectively, so it gave our team a four-day weekend. We are always proud to protect homes and businesses during the busy holiday season. We hope that all our customers had a good time and received lots of presents!

Looking back, 2018 truly was a fantastic year for Alarm Grid. We hope that you all enjoyed the year as well. Keep following our blog as we head into 2019. And as always, thank you so much for being a part of the Alarm Grid family!

Hi DIYers! Last week we reviewed the new features that were added to Total Connect 2.0 in the past year. But now the new year is quickly approaching! We have learned from Honeywell that there are some great new features coming to the Total Connect 2.0 service in 2019. Here's a sneak peak!

Privacy Upon Disarm for Total Connect HD Cameras

With this feature, users can set up their cameras so that they automatically go into privacy mode when the system is disarmed. This can be useful, as the camera will stop capturing and saving video clips when the user is less likely to need them. However, the user will still be able to view the live feed for the camera through TC2. One benefit to doing this, in addition to the privacy provided, is that the user will not have to sort through as many video notifications. Once the user arms their system, the camera will exit privacy mode and capture clips like normal if it is activated.

Siri Shortcuts - Security and Scene Control

Earlier in 2018, Siri Shortcuts became available for Alarm.com. Now it appears this same great feature will soon be made available for Total Connect 2.0. Users will be able to perform security functions and operate various smart home automation scenes using voice commands that are sent through Siri on an iOS device. This is fantastic news for Apple users who want a quick and convenient method for controlling their Honeywell Alarm System, as well as any programmed smart home devices. We don't know much about the feature yet, but it's fair to assume that each command will need to be set up individually with its own trigger phrase. As long as your Z-Wave device is set up with a Total Connect 2.0 scene, you can program it to activate with a convenient voice command!

We're sure that Honeywell will surprise us with many more new features in the coming months. This is just the tip of the iceberg. But it's plenty of reason to get excited about 2019. We hope that you're looking forward to it just as much as we are. Stay tuned to Alarm Grid for all the latest security and home automation news!

Hi DIYers! We have very exciting news for Qolsys IQ Panel 2 users today. Software update 2.3.0 is now available! This biggest highlight of this update is the ability to control up to four distinct partitions with the system. Other great features are also provided to enhance the system.

With the all-new partition support, the IQ Panel 2 is now the second wireless alarm panel we carry to support the feature, after the 2GIG GC3. This feature allows a user to essentially section off their alarm system so that they can restrict access to certain areas. Each partition can be assigned a certain set of user codes in order to determine who can access each part of the security system.

After receiving the update, a screen lock feature will also be added to limit access to the panel. Please note that you must enable partitions from within Installer Settings before the feature can be used. This will also apply the screen lock. After you have done this, the main screen will reflect that partitioning has been enabled, and there will be a Partitions option within the Advanced Settings menu.

Also note that this update is available for both the original IQ Panel 2 System, as well as the Qolsys IQ Panel 2 Plus. Other features that also come with the update include:

• Support for new PowerG devices for IQ Panel 2 Plus System, including the PG9936 Smoke Detector, PG9933 CO Detector, PG9307 Recessed Contact, PG9309 Vanishing Door and Window Contact, PG9309 Door and Window Contact with Auxiliary Input, PG9312 Outdoor Door and Window Contact, and PG9862 360-degree Ceiling Mount PIR Motion Sensor.
• Ability to create 6-digit user codes.
• Improvements to panel camera, including "peek-in now" and "peek-in next motion" from Alarm.com, as well as disarm photos after remote disarm through Bluetooth, key fob or ADC.
• Local automation features for panels not yet set up with ADC, including automatic locking of all locks at night, setting all thermostats to automatic mode, and controlling lights to activate Light 1 at night and turning off all lights in the morning.
• Maximum number of thermostats increased from 6 to 10.
• Maximum number of door locks increased from 6 to 20.
• User code names now sync automatically between the panel and ADC.
• New Sensor Type of "Temperature - Group 51" for the PG9905 PowerG Temperature Sensor.
• Fixed various bugs.

To perform the update, press the small grey bar at the top of the main screen. Choose Settings > Advanced Settings > Installer Code (default 1111) > Upgrade Software > Patch Tag. Then enter in "iqpanel2.3.0". Press OK. Then choose "Upgrade Using Network". If the panel is connected via WIFI, you will be able to begin the installation process.

If you have any questions about this update, please reach out to us! You may email us at support@alarmgrid.com. You may also call us at (888) 818-7728 during our normal business hours, which are 9am to 8pm EST M-F. Please note that our office will be closing at 6pm on December 31st, and we will be closed all day on January 1st.

Hi DIYers! Today, we're taking a look back at what Honeywell and Total Connect 2.0 accomplished throughout 2018. Obviously, there's the big story of the Resideo spin-off. While this is certainly very exciting news, we'd like to focus more on what new features were added to TC2 this year.

Without further ado, here are some of the most exciting new features released for TC2 in 2018:

Support for Honeywell Home Smart Thermostats - Being able to control Honeywell Home Thermostats like the Lyric Round was a huge addition to TC2. This helped to further cement TC2 as the one-stop hub for all things smart home automation. Honeywell also released one of the premier Z-Wave thermostats this year, the Honeywell T6 Z-Wave

Support for HD Security Cameras - Honeywell added support for its HD security cameras to be controlled from Total Connect 2.0 this year. These cameras, which were previously referred to as the the "Lyric HD Cameras", include the Honeywell IPCAM-WIC1, the Honeywell IPCAM-WIC2 and the Honeywell IPCAM-OC1.

Amazon Alexa Support - The announcement of the TC2 Alexa Skill was huge. Now Honeywell users could control their security system through Alexa voice commands! Later on, the skill was updated to include scene control as well! Perhaps next Honeywell will allow users to control individual Z-Wave devices?

VISTA Partition Support - The ability to control individual partitions on a Honeywell VISTA System was a much-anticipated feature. Honeywell delivered in making it finally possible for homes and businesses to arm or disarm specific systems directly from a TC2 account. Using a Honeywell VISTA has never been easier!

Chamberlain and LiftMaster MyQ Garage Door Support - End users certainly appreciated the ability to finally control their state-of-the-art garage doors directly from their TC2 accounts. This feature has proven to be a huge success for Alarm Grid customers with a Silver Plan or higher.

Multi-Language Support - Total Connect 2.0 opened its doors to a greater number of users by offering support for several new languages. Some of the new languages that became supported included French, Spanish and Portuguese.

Refresh Status Button - This was a great move by Honeywell, as it allowed end users to troubleshoot many of their own issues. With the press of a button, a user can send a refresh signal to the TC2 account to clear various messages that may be stuck in the TC2 display. DIYers rejoice!

Bulk User Addition Support - Honeywell made it possible to sync users in multiple locations and to add multiple users at once with update 2.5.2. Setting up TC2 for multiple locations became more straightforward than ever!

We have certainly had a lot of great news to discuss with Honeywell and TC2 this past year! Now we look forward to 2019 to see what the company brings. Please join Alarm Grid for this exciting ride as the security industry continues to grow and evolve!

Hi DIYers! We have learned that Alarm.com is adding a feature that will let you place an image of Santa Claus directly into a security camera screenshot! Now, as we all know, you can't actually capture a real picture of Santa - he's magic! But you can at least pretend with this fun feature!

Alarm.com is making this feature for any Alarm Grid customer on a Platinum Level Plan who uses the Alarm.com interactive service platform. The feature will only be available from December 21st thru the 26th. This will give you a chance to test the feature before Christmas Day. But once Christmas is over, the feature will disappear. You'll have to catch Santa next year instead!

The feature will be supported by the following Alarm.com Security Camera models only:

• ADC-V520
• ADC-V520IR
• ADC-V521IR
• ADC-V522IR
• ADC-V622
• ADC-V722W

To get started, simply pull up the Alarm.com App or website. Navigate to the Cameras Section, and select the video feed for a compatible camera. Then press the Santa icon:

You can then choose which Santa image to add to the screenshot:

You can even move or resize Santa to fit your home's setting. Finally, download the image or share it via text or email. Then you can show all your friends and family that Santa paid you a visit! If you have any questions about this feature, reach out to us at support@alarmgrid.com or call us at (888) 818-7728 from 9am to 8pm EST M-F.

Hi DIYers! When many people think of a professional Honeywell Security System, they usually think of a top-of-the-line security system installed by a professional. Well the truth is you can install the system yourself. Thanks to Honeywell Home Security Systems, do it yourself is possible!

You don't have to be a professional to install your own Honeywell Home Security System. In fact, with the right setup, you won't even need any tools! Okay, maybe you'll need a screwdriver to connect some wires. But that is not asking a lot. By following some simple instructions, you can install your own complete and professional set up on your own. The same equipment that the professionals use is all available on the Alarm Grid site!

Why would you want to install your own security equipment? Well for one, a professional installer can charge hundreds or even thousands of dollars for a simple installation. It can also be somewhat unsettling to allow a stranger into your house, especially to work with something as sensitive and personal as your home security system. The truth is you - that's right, you - can install your own home alarm system just as well as a pro. And you can save money and learn about your system in the process. It doesn't get any better!

The panel that we recommend using for a DIY Honeywell Security System is the Honeywell Lyric Alarm System. This is the latest and most advanced security panel available from Honeywell. All of the sensors and equipment can be easily programmed with the system. The menus are easy to navigate and the process is extremely intuitive once you know what you're doing. The Lyric allows sensors to auto enroll with the system. This means you won't have to memorize or enter any long and confusing codes, and you will confirm for sure that the sensors have been recognized by the panel. Before you know it, you'll have your entire home set up and protected in a jiffy!

We recommend using Honeywell SiX Series Sensors with the Honeywell Lyric Controller. These are all wireless sensors with a 200 foot nominal range. They feature 128-bit AES encryption for added protection and security when you need it most. Since these are wireless sensors, no wires need to be run. This makes the installation process super easy, even for beginners. When mounting the sensors, you don't even need to drill holes. Instead, you can just use double-sided foam tape. Slap the tape on the back of the sensor, plop the sensor on the wall, and boom, you're good to go! Some of the best Honeywell SiX Series Sensors for a home installation include Honeywell SiXMINICT Door Sensors, Honeywell SiXPIR Motion Sensors, Honeywell SiXGB Glass Break Sensors and Honeywell SiXSMOKE Smoke Detectors.

As for the panel, you can mount it to the wall if you want. But for a DIY user, an easy option that requires no tools is to use a desk mount. The Lyric has a great desk mount just for this purpose. Simply slide the desk mount on the panel, and rest it on a table or desk for quick and easy access. There's no need to mount the panel to the wall, and you won't need to drill any holes. For connecting to the transformer, Honeywell offers the fantastic LT-Cable that eliminates the need to strip any wires. Simply screw the spaded ends to the transformer, connect the other end to the lyric, plug-in the barrel connector, and the setup is complete!

With a user-friendly and convent Honeywell Home Security Systems, do it yourself is the name of the game! Why hire a professional installer when you can truly do it yourself? Not only can you achieve a great DIY installation, you can do it right! From there, you can customize your system to suit your home. The Honeywell Lyric Alarm Control Panel is fully loaded, and it has everything you need to get started. A built-in WIFI card allows you to connect with the Honeywell AlarmNet Servers for use with the Total Connect 2.0 service. An integrated Z-Wave controller allows your set up smart home automation devices with ease. And iOS users will love the fact that the Lyric is compatible with the Apple HomeKit service for use with HomeKit smart scenes and automations. This HomeKit security system is perfect for those who want to expand upon their HomeKit setup.

Once you have the Honeywell Lyric Security System, you just need an alarm monitoring plan to get started with professional and reliable home security. Alarm Grid can connect your home with three reliable central stations that operate 24/7. Our monitoring partner is Criticom Monitoring Services, which operates three central stations across the country in Florida, New Jersey and California. If one station is ever unavailable, the calls will be routed to a different central station for the ultimate reliability. This way, you and your family are always protected.

Don't wait to get started! Email us at support@alarmgrid.com, or call us at (888) 818-7728 from 9am to 8pm EST M-F to receive monitoring service for your DIY Honeywell Home Security System!

Hi DIYers! We are happy to announce that the Honeywell 5800MINI Wireless Door and Window Sensor is now available in brown. This serves as a more aesthetically pleasing option for users with homes that feature brown decor. Please note the classic white option is still available as well.

The Honeywell 5800MINI is one of the most popular alarm sensors on the market today. It is known for its small size and overall ease of use. These features make the 5800MINI one of the most versatile and useful door and window sensors available. The sensor can effectively monitor nearly any door or window and let the system know when the structure has been opened.

The two components of the 5800MINI are the sensor itself and its included magnet. Both components come in a matching white or brown color. The sensor is mounted on the door or window frame, while the magnet is mounted on the moving portion of the actual door or window. For best results, the magnet should be mounted no further than one-half inch of the sensor, though a maximum spacing gap of a full inch is supported. The magnet will ideally be in direct contact with the sensor when the door or window is closed. This is why door and window sensors are often referred to as "contacts". When the door or window is opened, the magnet will separate from the sensor. This will release a reed switch inside the 5800MINI. The sensor will then send an alert to the panel to let it know that the door or window has been opened.

What's great about the 5800MINI is its small size. The sensor measures 2.2"H x 1.0"W x 0.25"D. This makes it one of the smallest and thinnest door and window contacts available, allowing it to be used in nearly any type of application. The sensor also features an LED light that shows its current status. This light is useful for helping users with any necessary troubleshooting. The sensor is powered using a single 3V lithium CR2032 coin battery, and it has an average battery life of three to five years. The maximum wireless signal range of the 200 nominal feet. But this range can be extended to a maximum of 400 nominal feet with the use of a Honeywell 5800RP Wireless Repeater. The 5800MINI operates at 345 MHz, making it readily compatible with the Honeywell Lyric Alarm System, any Honeywell LYNX Touch and any 2GIG System. It can also be used with a Honeywell VISTA System if a wireless receiver is added, as well as the 345 MHz Version of the IQ Panel 2 Plus.

Both the white and brown versions of the Honeywell 5800MINI are available from Alarm Grid. Get some now, and improve the capabilities of your security system. Also remember to take a look at the alarm monitoring plans we have available.

If you have been following the functionality problems between SkyBell and Total Connect 2.0, we now have an update. Honeywell (now Resideo) has stated they have fixed the issues on their end. SkyBell Smart Doorbells will now work with Total Connect 2.0 without issue. No action is needed.

All connected SkyBell devices will now successfully send any newly saved recordings to an associated Total Connect 2.0 account. Users will not need to take any action on their end to see proper functionality. All saved recordings can be viewed from the TC2 website or the mobile app.

If you are still experiencing any problems, please contact us for further assistance. You may email us at support@alarmgrid.com. You may also call us (888) 818-7728 during normal business hours, which are 9am to 8pm EST M-F. Please note that we will be closed tomorrow, Thursday November 22nd, for the Thanksgiving holiday.