Home Security Blog

Alarm Grid's headquartered right in the pathway of hurricane Matthew. For the safety of our employees, we're shutting down the office tomorrow. Hopefully, we will be back up and running on Friday, but that will depend on a few factors like whether or not power has been restored and debris cleared from the roads by that time.

In the meantime, we ask for a little bit of patience. Expect some delays in responses to tickets and phone calls. We are doing our best to get to every single person, but will be working with only half of the team.

While the Alarm Grid office will be closed, it's important for us to note that this storm will not affect your central station services!

Alarm Grid works with Criticom monitoring services (CMS). They have 3 central stations, one of which is in Longwood, Florida. They are promising to maintain staff levels at Longwood as long as it is safe. But, for good measure, Criticom has increased their staff at the Manasquan, NJ and Cypress, CA stations.

It's moments like this that Alarm Grid is proud to have partnered with a central station like Criticom. The amazing reliability of their triply redundant service will be seen in full force! Criticom has already put any accounts affected by the storm on a "storm partition," meaning that they will be handling these calls a bit differently. Also, CMS has asked us to pass on the note that "first responders will no longer respond to our dispatches once sustained winds reach 45 MPH."

For those of you in the affected area, our thoughts and prayers are with you. Half of the Alarm Grid staff will be suffering through it all the same. Please stay safe. And for those of you watching from the safety of the midwest or west coast, wish us luck. ;P

There are two ways of viewing video from a Honeywell Total Connect 2.0 Camera.

Honeywell has released its own wireless, WIFI enabled, ip cameras. They are called IPCAMs and come in a variety of models for different applications. Honeywell currently offers three models of their IPCAMS. The IPCAM-WL is an indoor, low light camera. The IPCAM-PT2 is a pan-tilt camera that can be manipulated remotely through Total Connect 2.0, a WIFI enabled Lynx Touch or Lyric panel. The IPCAM-WO is a rugged camera that’s rated for outdoor use. All of the cameras are able to communicate over WIFI. IPCAMs can be used as standalone devices with or without an alarm system; their communication goes straight to the internet. IPCAMs also have an Ethernet jack on the back of the unit to be able to connect to a hardwired network.

There are three ways to connect IPCAMs to an IP network. The easiest method to connect is to use the WPS function. First, WPS needs to be enabled at the router supplying the WIFI network. Typically this can be done by pressing a dedicated button on the outside of the unit or by enabling WPS through the router’s web enabled GUI. After enabling WPS at the router press the WPS button on the back of the camera. The camera will automatically connect and configure itself to the WIFI network. For customers whose router doesn’t support WPS, Honeywell has released a device called the WAP that connects IPCAMs to the WIFI network using WPS. This device connects to the local router with a patch cord and has its own WPS button. With the WAP connected via Ethernet to the router, enabling WPS through the WAP and to the IPCAM allows the IPCAM to connect to the WIFI network. Lastly, in the event that WIFI isn’t going to be used, the cameras can simply be plugged into an Ethernet network with a patch cable.

IPCAMs are able to be viewed live at a Lyric panel or Lynx Touch panel that has a WIFI module installed, as long as the panel and IPCAMs are on the same WIFI network. The L5210 is able to view 2 cameras simultaneously where the L7000 and Lyric can view up to 4 cameras. IPCAMs live streams can also be viewed through the Total Connect 2.0 app. In addition to being able to view live streams, users can also configure IPCAMs to automatically record 10 second clips when a motion event occurs within their view. Up to 500 clips save to the cloud and can be watched, exported, downloaded and deleted through Total Connect 2.0. Users can also select email addresses to have motion events sent to as soon as a video event is captured.

The Alarm Grid support and sales staff is off today!

The central station is easy to reach. Simply call the number on the top of the site (888-818-7728) and dial extension 1. If you have questions you would like to ask, or system needs, please call and leave a message or email support@alarmgrid.com.

All the shipments that would have been shipped today, will ship tomorrow.

When we launched Alarm Grid in 2012, we sold Honeywell equipment exclusively. We have been very slow to grow our selection because their products have proved to be so reliable. We absolutely love Honeywell. And while we're proud to have expanded our offerings to 2GIG systems and Simon communicators, our primary offering continues to be Honeywell focused.

Last year, when we added 2GIG's systems to our offerings, we also launched alarm.com at the same time. While Honeywell's products have always been coupled tightly with AlarmNet's interactive offering, Alarm.com powers the interactive services for most of the other brands. And while we believe strongly in the Total Connect product, Alarm.com has done an amazing job of offering a bit more flexibility to their offering meaning that a lot of end users prefer the Alarm.com software.

So what's a DIYer to do if they want Honeywell hardware and Alarm.com software?

Alarm.com has just released the System Enhancement Module (SEM) which allows end users to attach the unit to their wired Honeywell system (e.g. VISTA 20P, VISTA 15P) and use the Alarm.com software. Significantly cheaper than the Total Connect communicator the iGSMV4G or GSMV4G, the SEM gives the systems cellular monitoring capabilities to anyone who wants them. Additionally, the SEM provides more options to end users regarding their choice of network, currently available for LTE and CDMA.

What's more, the SEM gives end users the ability to take advantage of some incredible Z-Wave functionality that previously would have required the purchase of the VAM or the Tuxedo. Simply, for a cost of $155.99, an end user can now take advantage of everything these systems have to offer.

If you are looking for the most advanced security system on the market, Alarm Grid has finally begun selling the Lyric Controller. This much-anticipated panel has been on the market for only a few hours now, and Alarm Grid is the first home security company to be selling it online!

In addition to the Lyric Controller, Honeywell has released a number of their encrypted peripherals, such as the SiXCT, the SiXPIR, the SiXFOB, the SiXSIREN and both the Verizon and the AT&T cellular communicators.

As has been the case with all our security systems, we are selling Lyric kits at a slight discount for those that need specific pieces to come with their Lyric's. There are a number of pieces that are not yet quite available. The Lyric LKP500 keypad, the SiXGB, and the SiXSMOKE, are still not in inventory, though we do anticipate getting them in soon. If you are ordering a Lyric, you can certainly add these items to your cart, but we want you to know that we're not shipping them until Honeywell gets some to us.

Also worth noting, we have a very limited quantity of the Lyrics and we've been told that we won't be re-supplied for a couple of weeks. We're selling them on a first-come-first-serve basis. So get your system today before they're all gone.

For those who are a little bit intimidated by the idea of installing the system, luckily for you, we have a series of great Lyric security system Installation videos you can watch! While you're there, make sure to hit subscribe. :)

One of the most common questions asked by our customers is: Can I use my Honeywell WIFI thermostat with Total Connect? For years, this question required a complicated response that ultimately resulted in the answer, "No, they do not work with Total Connect 2.0." Well, Honeywell has responded to this customer feedback by integrating WIFI thermostat control with Total Connect 2.0! Before getting into the nitty, gritty details of how this integration works, let's take a step back and review the Total Connect Comfort and Total Connect 2.0 apps. For obvious reasons, these two apps are commonly confused with one another.

Total Connect Comfort is a free app which allows users to control and view status of their HVAC system. This app requires a compatible Honeywell thermostat that communicates using WIFI or Honeywell's RedLink technology. The WIFI thermostats simply to connect to the wireless internet in your home or business and connect to the TC Comfort app. RedLink is a proprietary technology that allows HVAC components to speak to each other wirelessly. Air handlers can wirelessly control boiler and condensing units without any wiring! RedLink thermostats require a RedLink Internet Gateway (RIG). Instead of communicating directly to the WIFI router, the thermostat wirelessly pairs to the RIG. After the RIG is connected to your router with an ethernet patch cable the RedLink thermostat will also be available for interactive control via TC Comfort.

Total Connect 2.0 is technically a free app in the app store but it requires a paid subscription with a Honeywell AlarmNet dealer. This app is designed to control and trigger customizable text and email alerts with a compatible Honeywell security system. The Honeywell system will need a compatible AlarmNet internet and/or cellular communicator in order to work with TC 2.0. This app also supports remote automation control in the form of Z-Wave technology. Essentially, a customer will add a compatible Z-Wave controller to their Honeywell alarm panel and be able to control and configure alerts for Z-Wave lights, locks, thermostats, etc.

Up until late April 2016, the only way to control a thermostat through TC 2.0 was to purchase and install a compatible Z-Wave thermostat. The issue here was that some TC 2.0 customers already had TC Comfort and wanted to keep their thermostats. Other customers required HVAC technologies such as "Dual Fuel" or remote thermistors and humidistats that cannot be found in Z-Wave thermostats. Unfortunately, the Z-Wave thermostat landscape is not very diverse and the technology built into these devices are not very advanced. Also, depending on your alarm system Z-Wave controllers can be expensive. Anyways, the WIFI and RedLink tstats offer a much wider range of features. For all these reasons we are extremely excited that TC 2.0 now supports TC Comfort (TCC) thermostats!

Currently this can only be accomplished through the iOS app on your mobile apple device (i.e. iPhone, iPad, iPod Touch) running iOS 7.0 or higher. The last app update on April 27, 2016 (Version 3.10.5) added the ability to add TCC thermostats through the automation section on the app. Keep in mind that you will need to be enrolled in Total Connect 2.0 service and have "remote automation" services enabled. Some dealers may charge extra for this service but it will give you the ability to integrate Z-Wave devices and just recently the TCC thermostats and August locks.

Assuming you have already setup remote automation services with your alarm company now you can integrate your TCC devices with TC 2.0. After you click into the "Automation" tab on the app, press the icon on the top right (3 horizontal bars). Then press "Add/Remove TCC Thermostat." Now you can enter your login credentials (email and password) for your TCC app. After you login, you should be able to control TCC thermostat from the TC 2.0 app. This is a brand new integration so the details around setting up scenes, rules and scheduling are still being fleshed out. The good news is that Honeywell acted on customer feedback and now you can control even more devices in your home right from TC 2.0!

Total Connect 2.0 can be offered standalone for self monitoring customers or bundled together with central station monitoring for those interested in getting phone calls and dispatching the local authorities when needed.

**Please Note**

Your Honeywell VISTA system must have a Z-Wave module installed for you to use Total Connect 2.0 Automation features. On an all-in-one LYNX Touch or Lyric wireless system, TC2 automation can be added to any TC2 account. However, if you have a traditional VISTA security system, you will need to have a Tuxedo Touch WIFI touchscreen keypad or VAM module connected to your system to take advantage of the TC2 automation features. The Tuxedo and VAM are physical Z-Wave controllers for upgrading VISTA systems to home automation features. Even if the TC2 automation you are doing doesn't require a local z-wave controller (like integrating in the Honeywell WIFI Total Connect Comfort or Redlink Thermostats or integrating in WIFI August locks for instance), the automation TC2 feature can't be enabled without a Tux or VAM MAC/CRC combination being added to the TC2 account. While these cloud based TC2 integrations are a nice way to integrate various home automation into on application, you don't need to upgrade your VISTA panel with a Tux or WIFI if you don't plan to ever do any physical Z-Wave devices as you can always continue to control your TCC/Redlink thermostats and August locks through the existing separate apps that are offered for those devices now.

If you are a T-Mobile subscriber, you may have noticed that your Total Connect alerts have just stopped coming to your phone. This is the case for all of our users, and we have been getting calls about it for the last two days. If that is what you're experiencing, then please follow the steps below to restore your text messages.

• Go to the Total Connect 2.0 website, and log in to your account.
• Hover over the user whom you want to receive the text messages and select "Edit."
• Under "Notifications," add a new method for receiving messages. Select "Email." Select "Text Email" as "Notification Type."
• Put in [your10digitphonenumber]@tmomail.net. For example: 9549335095@tmomail.net.
• Save, and then go through the process of verifying the email. The verification number will come to your phone. Once verified, you should be good to go.

If you have any questions, or a problem with setting this up, we will gladly help you fix it. Please email us at support@alarmgrid.com. But for the most part if you follow the instructions here, everything should work with no trouble.

As a DIY friendly company we love the Honeywell LT-Cable. For those who are not familiar with the cable it is a prefabricated power supply cable with male spade connectors and a right angle DC barrel plug. The spades offer a clean and easy connection to the screw terminals of your AC transformer. The barrel plug simply plugs into the DC port on the back of your alarm panel. The best part of the device is that it offers an easy way to power cycle your alarm system without dealing with the transformer. Generally the transformer is hidden or screwed into your wall plate so the LT-Cable offers a safe way to disconnect power from the panel without the hassle of the transformer. Now, technically you can disconnect hardwired power to the screw terminals if your system was custom cabled. However we strongly caution against that since you are dealing with live power with your transformer still plugged in. Although it is only low voltage power it can damage or destroy the panel or transformer if you accidentally short it.

As you may have seen in our Honeywell Lynx Touch videos the LT-Cable plugged directly into the DC port which was great. Well unfortunately Honeywell decided to phase out the DC port which we are bummed about. However they did do us a big favor by revamping it to have a pigtail with a DC port adapter. By doing this they essentially made the cable universal. In other words, the cable now can be used as a power connection to any alarm system. Here is why.

The pigtail has two wires on one end that should be landed on the AC or DC power connections of your alarm system. Not all systems have a DC port but they all have screw terminals for custom cabling. On the back side of the pigtail there is a female DC port. This is where the right angle male DC barrel connector plugs into. Instead of removing the male DC plug from the panel now you are removing it from the back end of the pigtail in order to power down. This means a clean, safe way to reboot your system...

By adding this pigtail, the cable will work with any alarm system you want. This is not just limited to wireless self-contained panels like the LYNX Touch. You can now use the LT-Cable to connect the transformer to your wired alarm control cabinets as well! Some panels may require low voltage AC power which does not have any polarity. However on most systems it is low voltage DC so be sure to match the red wire with your positive connection and black with negative.

As a DIY outfit we just wanted to share that this potentially bad news (Honeywell stripping out the DC port on the LYNX Touch panels) really turned into great news! We are now selling the new LT-Cable on our site. The cable is still in-wall rated and remains to be 8 feet long. The photo on the product page will be updated shortly. Check out the release note for a visual on the new cable.

While we wait for Honeywell to release their exciting security system, the Lyric, 2GIG has finally released their anticipated panel, and Alarm Grid is the first DIY outfit to make it available!

If you are one of the many people who have been awaiting the arrival of the much anticipated GC3, then this is an exciting day for you. The GC3 is 2GIG's much needed update to the Go!Control 2, which has been the workhorse of the brand since 2010. In 2011, the panel was unexpectedly awarded "Security Product of the Year" at the Consumer Electronics Association (CEA), as well as the "2011 Best Wireless Security Panel" award, and "2011 Best in Show" at Electronic Security Expo (ESX). The all-in-one panel was revolutionary, and the ability to use Alarm.com as the interactive backbone of the 2GIG line changed the way that the security industry does business.

Now, with Honeywell's LYNX line and the coming Lyric, the Go!Control is a still excellent panel in a sea of many panels that have caught up and, in many cases, surpassed its many features, which in 2011 had never really been seen before. The GC3 is a sleek, new panel that is pulling 2GIG back into the much deserved limelight.

The 7-inch, extremely responsive capacitive color touchscreen is a nice touch, as is the information packed display. Featuring excellent Z-Wave controls, much like its predecessor and competing Honeywell panels, the GC3 makes it clear that it is a security system first, but under the surface, it is a deceivingly capable device that allows users the ability to control their Z-wave home automation capable devices as well as the ability to receive updates to its firmware. This modern security system can and will keep up with the times - whatever they may bring.

While you can purchase a standalone panel, we have also made the GC3PK kit available that includes 3 DW10 door and window sensors, a KEY2-345 key fob, and a single PIR1-345 motion sensor, as well as the GC3 system itself. All you will need to add to that kit is a radio that best suits your needs. At the moment, 2GIG has released radios that work with Verizon and AT&T, or, if you're in Canada, Rogers. These simple radios snap into the side of the GC3, making installation incredibly simple and almost exactly as easy as the process of installing a radio in Honeywell's Lyric controller. In all, it seems, 2GIG has made huge improvements over its older systems, as well as making a number of incredible improvements that will make having this security system a delight.

Honeywell's flagship L5200 panel has been discontinued. Since June of 2014, the L5200 has been the lesser, more affordable counterpart to the L7000. At Alarm Grid, the L5200 has been our best selling panel, and we are sad to see it go. Though it is being replaced by a panel that is nearly identical.

When released, Honeywell said that the L5200 would be the last panel they ever released with a POTs connection, although its replacement appears to have included the connection. The main difference between the L5200 and the new L5210, as you can see in the image below, is the smaller screen and the shape/type of the buttons. Honeywell has developed the L5210 to look more like its large-screen counterpart, the L7000. The panel is a sleek looking product, and while the smaller screen may make the unit a bit less attractive than the L5200, it's worth noting that the price of the new panels is between 5 and 10% cheaper.

As of today, Alarm Grid is discontinuing the sale of the l5200 and selling only the L7000 and L5210s. We have also switched out the old L5200 kits, and are now selling the L5210 in kits that are the same as the L5200 kits (Our most popular L5210 kits are the L5210PK-WIFI, L5210PK10-WIFI, and the L5210PK10-WIFI-3G).

For those who have the old, L5200 model, worry not. The systems are effectively the same and all the products that work on the L5200 work on the L5210 and vice versa. If you need help with your L5200 or L5210 system, need communicators, or just have general use questions, please let us know or email us at support@alarmgrid.com.