DIY Security Systems Posts

Hi DIYers! We are happy to announce that we have some new long-range motion sensor options available on our website. These long-range motions are good for long, narrow areas such as hallways. You now have more options in choosing the perfect motion sensor for your home or business.

The first new product we would like to discuss may seem relatively minor, but it actually opens up a whole new world of possibilities for motion detection. We are now pleased to offer the Optex FL-60N Long-Range Lens. This convenient device replaces the stock lens for an Optex WNX-40 Series Motion Sensor. Once the lens is added, the motion sensor will enjoy a long-range coverage area of 60 feet by 6 feet. It's very easy to swap out the old lens, and the process can be completed by any DIY user.

Alarm Grid offers four (4) different Optex WNX-40 Series Motion Detectors. We have an option available for nearly every wireless alarm panel that we carry. If you don't have one of these sensors yet, make sure you choose the correct model when purchasing. You need to make sure that the frequency the sensor uses for wireless communication is compatible with your security system.

The following motion sensors from our website are compatible with the Optex FL-60N:

• Optex WNX-402G (433 MHz for 2GIG Systems)
• Optex WNX-40DS (345 MHz for DSC Systems)
• Optex WNX-40HW (345 MHz for Honeywell Systems)
• Optex WNX-40IX (319.5 MHz for Interlogix Systems)

In addition to the Optex FL-60N Long-Range Lens, we now offer the complete Honeywell DT900-Series lineup of hardwired, long-range DUAL TEC motion sensors. Before, we only offered the Honeywell DT906. Now we offer the DT900, DT901, and DT907 long-range motion sensors as well. These are all hardwired motion sensors that connect directly with a hardwired alarm panel or a compatible wired to wireless converter. The motion sensor use these wired connections for both power and data transmissions.

If you're wondering how these four DT900-Series motion sensors differ, it is actually quite simple. Both the DT906 and the DT907 have the same selectable detection ranges. You can choose between a coverage area of 200 feet by 15 feet, or 120 feet by 10 feet. However, only the DT906 has an anti-masking feature. The DT907 does not. Meanwhile, with the DT900 and the DT901, you can choose between a coverage area of either 90 feet by 70 feet, or 50 feet by 40 feet. But in this case, the DT900 has anti-masking, while the DT901 lacks this feature. Other than that, these are mostly the same sensors.

If you have any questions about these new long-range motion sensor options, or if you want to find out if a long-range motion sensor is right for you, please reach out to us. The best way to contact us is to email support@alarmgrid.com. Our team will check your email as soon as possible and reply back as soon as we can. We look forward to hearing from you and helping you find the perfect motion sensor for your needs.

Taking a summer trip DIYers? You need peace of mind to maximize your fun. Knowing that your home is safe and operational is a great feeling. You have a lot of planning before you go on vacation, and we're here to help you get ready. Here are some ways you can prepare for your next vacation.

Get a Smart Thermostat

A smart thermostat is the perfect accessory if you plan on taking a trip during the summer months. It's hot out! You don't want to come home and suddenly discover that your HVAC system has stopped working. The last thing you need when you come home is an uncomfortable house. You can pair your smart thermostat with your security system and start using it with an interactive platform like Total Connect 2.0 or Alarm.com. While you're on the beach or lounging by the pool, you can check your home's temperature and make sure it's reasonable. You don't want to set the temperature too low; there's no reason to waste the extra energy. But you can check and make sure that it's at a reasonable level to know that your HVAC system is working properly. You can even set up automatic notifications if the temperature gets too high.

We actually just made a post showing-off some of the best smart thermostats on our site. Check it out!

Get a Smart Door Lock

Let's say that your smart thermostat shows a very high temperature, and you suspect your HVAC system might be broken. How are you gonna let the repair person inside? You're on vacation, and you triple-checked to make sure your doors are locked! Well with your smart door lock, you can let the repair person inside and then lock the door behind them when they leave. What about your plants or your puppy? Your friendly neighbor is going to need to get inside to take care of them. You don't have to give them a key. Just make them a guest code on your smart lock, along with a guest code on the panel. Or if you are extra cautious, you can always lock and unlock the door and arm and disarm your system from TC2 or ADC. This is the perfect way to make sure that your home stays in order while you're off relaxing somewhere far away.

We did a post a few months ago on some great smart door looks. Take a look!

Get Alarm Monitoring

You won't able to use your smart door lock and your smart thermostat without a hub. And what better hub than a brand-new security system? At Alarm Grid, we have all you need to make sure that your home is safe and secure while you are gone. If someone dares to break-in to your house while you're off on the vacation you worked hard for, we'll make sure that they pay the price. We offer monitoring plans that will connect your alarm system with a 24/7 central station for automatic police dispatch in these serious situations. The smart home control features are a nice touch, but keeping your home and your possessions safe is always a top priority. We have many alarm panels and security sensors to protect homes big and small.

We recently did a comprehensive post covering all our available monitoring plans. Here it is!

Get Environmental Sensors

Protecting your home from a robbery is important, but what about environmental conditions? There could be a water leak that causes a flood in your basement, or maybe a wildfire affects your property. It would also be a real bummer to come home to a natural gas leak. We have sensors for all these situations. You can get flood sensors, smoke and heat detectors, and natural gas detectors all from Alarm Grid. Your Total Connect 2.0 or Alarm.com service will send you a text and/or email alert so that you know about the activated sensor as soon as it happens. And if it's something serious like a fire, emergency help will be sent out if you have central station service. Alarm Grid has all the environmental sensors you need to know that your home is ready for your vacation.

We know what happens when people don't use environmental sensors. Don't let this happen to you!

Contact Us!

You need to do one last thing before you Arm Away, lock your smart lock and set your smart thermostat schedule. That is contact Alarm Grid to let us know about your vacation plans! If you want any changes for the dispatching process, make sure to inform us. This could include something like having the central station call your neighbor or your friend instead of you while you're away. Letting us know about your vacation schedule is also extremely important if you plan on having someone else looking after your house while you are away. You should let us know that a neighbor or a friend will be using your system during this time. You might even tell us which user code they will be using so that we know to look out for anything unusual. This is really only necessary if you need temporary changes to your account while you are gone.

If you need to let us know about your vacation plans, you should send a quick email to support@alarmgrid.com. Our support team will check your email as soon as possible and put the necessary information on your account. Enjoy your vacation, and stay safe and relaxed with Alarm Grid on your side!

Hi DIYers! If you have an Alarm.com 3G Cellular Communicator, the time to activate it is NOW. This is your very last chance. If you do not get your Alarm.com 3G Communicator activated by the end of Friday, June 28th, you will be unable to do so. The deadline to activate is almost here.

The actual cutoff date for Alarm.com 3G activations is Sunday, June 30th. However, Alarm Grid does not perform activations on the weekends. If you want to activate your Alarm.com 3G Communicator for use with Alarm Grid monitoring services, you must do so by the end of this Friday. Our team will get your communicator up and running for alarm monitoring service so that you can use Alarm.com.

By activating an Alarm.com Cellular Communicator and signing up for cellular alarm monitoring service, you can start using your system with the Alarm.com platform. Alarm.com allows you to arm and disarm your system, check current system status, control Z-Wave smart home devices, view the live feed for Alarm.com IP Cameras, and more. You can access this great service using the convenient Alarm.com Mobile App on your Android or iOS device.

An activated 3G communicator will provide consistent and reliable monitoring service until the 3G networks are shut down. AT&T is planning to shutdown their 3G network in February 2022, and Verizon is expected to shutdown their 3G CDMA network around this time as well. Remember, if you deactivate a 3G communicator after the cutoff date for any reason, you will not be able to reactivate it. Trying to reactivate a communicator is considered the same as an initial activation.

If you miss the deadline for activating an Alarm.com 3G Communicator, you will still be able to activate an LTE communicator for use with Alarm.com. Cellular service providers have stated that they plan to keep their LTE networks activated well into the very distant future. Getting an LTE communicator is the best way to provide long-term monitoring service for your panel.

At this point, a 3G communicator is only a temporary solution. Additionally, an LTE communicator will provide faster connection speeds than a 3G communicator. The difference isn't huge for monitoring itself, but LTE can make a big difference when it comes to home automation. Anyone looking to keep their system running for many years to come should make the jump to LTE as soon as possible.

If you need to activate an Alarm.com 3G Communicator, please reach out to us immediately. You may email us at support@alarmgrid.com, or call us at (888) 818-7728. Remember our office hours are 9am to 8pm EST M-F. We look forward to hearing from you.

Hi DIYers! We have learned that there is a radio firmware update for the PowerG Daughtercard used with the Qolsys IQ Panel 2 Plus Systems. The new radio firmware is v80.25, and it provides various fixes for sensor compatibilities. The update can be applied by entering a patch tag.

The new radio firmware for the Qolsys IQ Panel 2 Plus PowerG Daughtercard provides some general fixes for using the system with PowerG Sensors. According to Qolsys, radio firmware version 80.25 fixes a transmission delay that occurs when PowerG Sensors are enrolled on IQ Panel 2 Plus Zones 1, 2, and 3. It also corrects the PowerG compatibility issues that many users experienced when trying to use the PowerG PG9914 Wireless Motion Sensor and the PowerG PG9933 Wireless Carbon Monoxide Sensor on radio firmware version 80.17.

There are two ways for Alarm Grid monitored customers to apply this firmware update. The first is to contact us to have the firmware update pushed down automatically from Alarm.com. This will require a small added fee, which will be applied to the customer's next bill. If you want to update the radio firmware for free, you can perform it manually by completing the following steps:

1. Click the small grey bat at the top of the main screen.
2. Press Settings.
3. Press Advanced Settings.
4. Enter Installer Code (default 1111).
5. Press Upgrade Software.
6. Press Patch Tag.
7. Enter v3cardfix1 and press OK.
8. Press Upgrade Using Network.

Please note that the panel must be connected to WIFI for the update to go through. It may take several minutes for the panel to reboot and the update to be applied. After the process is complete. the panel will begin the re-sync process with all of the PowerG Sensors. You may notice reports of PowerG Sensors opening and closing during this time. This is normal. It may take up to 20 minutes for the re-sync process to complete. Your PowerG Zones should be operating like normal after this process.

Please note that only IQ Panel 2 Plus Systems with a PowerG radio firmware of 80.XX are affected by this upgrade. If you have a PowerG radio firmware of 4.XX, you will notice that the radio firmware does not change to 80.25. The update will still go through, but no noticeable changes will be made. Again, this is normal. If you want to check your firmware, complete the following steps:

1. Click the small grey bat at the top of the main screen.
2. Press Settings.
3. Press Advanced Settings.
4. Enter Installer Code (default 1111).
5. Press About.
6. Press PowerG.
7. Locate the Radio Firmware Version.

Below is an example of a Qolsys IQ Panel 2 Plus with radio firmware version 4.06:

If you have any questions about this radio firmware update, please email us at support@alarmgrid.com, or call us at (888) 818-7728. Keep in mind that our office hours are 9am to 8pm EST M-F. We look forward to hearing from you.

Hi DIYers! We have a small video recap this week, as only four (4) new videos were produced. But they're really good ones from Jorge and Jarrett, who both had two (2) each. They're here to help you learn how to use your security system. Let's check out the new videos for June 18th thru 21st.

Locations Suitable for Installing Heat Detectors

Jorge discusses the rooms in a home that are better-suited for standalone heat detectors than traditional smoke detectors. Normally, a user will use smoke detectors because they will detect a fire more quickly. But there are some rooms where it is better to use a heat detector, as a smoke detector may lead to false alarms. Popular locations for heat detectors include kitchens, bathrooms, garages, and attics. There are also combination smoke and heat detectors that use both detection methods.

Resideo Lyric Alarm System Vs. Qolsys IQ Panel 2 Plus

Jorge compares the Resideo Lyric Alarm System and the Qolsys IQ Panel 2 Plus Systems. Both systems are some of the best on the market, and they offer some excellent features. Both offer support for up to 128 zones and feature a 7-inch touchscreen display. The advantages to the IQ Panel 2 Plus include its built-in Z-Wave Plus card, its integrated Alarm.com LTE Cellular Communicator, four (4) partitions, facial recognition, automatic Bluetooth disarming, and the ability to livestream cameras. But the Lyric offers HomeKit support.

Compatible Back-Up Battery for the 2GIG GC3

Jarrett is happy to talk about the backup battery for the 2GIG GC3 Security System. Normally, the system is powered using a plug in transformer. But if the electricity goes out, then a backup battery will keep the system running. The backup battery will slowly store a charge while the system is running on transformer power. That way, it will be ready for a power outage. The backup battery for the 2GIG GC3 is called the 2GIG BATTERY-GC3. The battery will provide up to 24 hours of backup power.

Using an LT-Cable With The Qolsys IQ Panel 2 Plus

Jarrett is back for a second round, as he shows users how to use the Honeywell LT-Cable with the Qolsys IQ Panel 2 Plus. The LT-Cable is a convenient option for providing power to an alarm panel. The wires come pre-prepared and ready to connect with the panel and transformer. All you need is a screwdriver. If you need to cut power to the system, you can unplug the male-female barrel connector. This means that you won't have to unplug the transformer from the wall.

Resideo has announced that the Lyric Gateway System has been discontinued, effective immediately. You can no longer purchase the Gateway from the Alarm Grid website. Fortunately, the vastly superior Lyric Controller is still available for purchase if you decide to go with a Resideo System.

The Lyric Gateway was a unique system. It offered no option for end user programming. Instead, all programming had to be done remotely by an alarm monitoring company. This did not fit the DIY model of Alarm Grid. As a DIY monitoring company, we try to empower our customers by encouraging them to complete their own programming and learn how their systems work. Because of this, the Lyric Gateway was never a good product for us. We carried it to offer as many options for our customers as possible.

There are a few Alarm Grid customers with active Lyric Gateway Security Systems. We want them to rest assured that we will continue to support their panels for as long as we can. The Gateway System even has an AT&T LTE Communicator available, the Honeywell LYRICLTE-A. Installing and activating this communicator will ensure that a Gateway System can remain monitored for many years to come. Please note that the upcoming Verizon LTE Communicator for the Lyric will not work with the Gateway.

If you are looking for a new Resideo Security System, the Lyric Controller is still the recommended option. This panel is actively being supported with new add-on releases and new firmware updates. This is evidenced by the upcoming Verizon LTE Communicator and the MR9 Firmware Update to support this new module. Even with the new Resideo ProSeries System eventually coming to the market, we expect Resideo to maintain active support for the Lyric and their existing LYNX Touch Systems for a long time. For more information on the MR9 Firmware update, please click here.

If you have any questions about the discontinuation of the Lyric Gateway, please reach out to us at support@alarmgrid.com. We look forward to hearing from you.

Hi DIYers! We are very happy to announce that software revision 1.09 is now available for the Resideo Lyric Security System. This software revision is more commonly known as firmware update MR9, and it can be downloaded for free by any end user with active alarm monitoring service.

The biggest addition that comes from firmware update MR9 is support for the upcoming Verizon LTE Communicator. We expect this communicator to be released sometime later this summer. Support for the existing AT&T LTE Communicator is also carried over to MR9. The update can be pushed down from the Resideo AlarmNet Servers and is completely free of charge. In order for the update to take effect, the system must be disarmed, with no trouble conditions present.

If you want to apply the update yourself when the system is disarmed, you can do so by entering the following commands from the main Lyric screen: Security > Tools > Installer Code (default 4112) > Update Firmware. The button will grey out to confirm that it was selected. Then return to the home screen using the return arrow in the upper-right corner. The update process should begin automatically.

Depending on the speed of the communication path, the update process can take anywhere from a few minutes to up to an hour. The system will then reboot to apply the update. If you want to confirm the update, go to Security > Tools > Master Code (default 1234) > Advanced > System Information. The listed Revision on the top line should start with 1.09.

If you want more information about the MR9 update, please check the associated release notes. If you have any further questions about the MR9 update, please reach out to us. The best way to reach us is to email support@alarmgrid.com. We look forward to hearing from you!

Hi DIYers! We would like to inform you that the VERSA-2GIG Door and Window Contacts have received an update. These changes should not affect device compatibility or performance. However, they will effect the way these devices are enrolled with a panel and how maintenance is performed.

The VERSA-2GIG Contacts operate at 345 MHz. They are designed for use with 2GIG Systems (GC2 and GC3) and the Resideo Lyric Controller (Version MR3 or higher). These surface-mounted devices operate like any standard door and window contact sensor. Each unit includes a sensor and an accompanying magnet. The sensor is mounted on the door or window frame, while the magnet is mounted on the door or window itself. When the door or window is opened, the magnet will separate from the sensor and cause it to activate. The sensor will then alert the panel to let the system know that the door or window has been opened.

Alarm Grid recently learned that the VERSA-2GIG Door and Window Sensors have been updated. The new model enrolls using Loop 1 and has a convenient slide-off cover. Additionally, a tab on the side of the device indicates which side should be facing the accompanying magnet. This is a change from the older style. The old model of the VERSA-2GIG is enrolled using Loop 2 and has a pop-off cover. Both devices have a yellow inner board that allows you to differentiate them from the VERSA-GE Sensors (blue board) and the Honeywell 5800MINI Sensors (red board).

This change should not affect the performance of the VERSA-2GIG or its compatibility. At this time, we are only aware of changes to the VERSA-2GIG Sensors. We have not received any news of changes for the VERSA-GE Sensors or the Honeywell 5800MINI Sensors. Alarm Grid will produce an update post if we learn of any changes to these sensors.

At this time, we cannot control which version of the VERSA-2GIG Sensors you will receive when placing an order. Some old-style sensors are still being sent out, while other customers are reporting that they have received the new style. It is even possible that you may receive a mix of old and new VERSA-2GIG Sensors with a system kit. Please be aware that these sensors operate exactly the same, and you should not notice any difference in device performance. The new-style VERSA-2GIG Sensors work just as well as the old-style ones. The only functional difference is the cover.

Remember, if you have a new-style VERSA-2GIG Sensor with a slide-off cover, it will enroll to your system using Loop 1. If you have an old-style VERSA-2GIG Sensor with a pop-off cover, it will enroll to your system using Loop 2. You can always auto-enroll your sensor, and the Loop Number should populate automatically. We recommend auto-enrolling whenever possible to check device communication and to avoid making a mistake when manually entering the Serial Number.

If you have any questions about this change, please reach out to us at support@alarmgrid.com, or call us at (888) 818-7728 during our regular business hours of 9am to 8pm EST M-F. We look forward to hearing from you.

Welcome DIYers! We're here with another video recap, this time covering June 10th thru 14th. It was a great week for our video team, as 10 new videos are ready for viewing. Your favorite Alarm Grid boys Jarrett, Joe and Jorge are all here. Let's check out the newest videos from the team.

Location of the MAC Address on a Honeywell L5210

Jarrett teaches users how to find the MAC address for your Honeywell L5210 Security System. The MAC address is actually associated with the added Honeywell L5100-WIFI Card. You will need to provide this code when activating your WIFI communicator for monitoring service. The code consists of a 12 digit combination of numbers and letters. This code can be found on the box for the L5100-WIFI, on the module itself or inside panel programming. You will also need to provide the CRC code, which is found alongside the MAC address.

Panels That Support Telguard HomeControl Flex

The helpful and friendly Joe talks about which panels support the Telguard HomeControl Flex interactive service. This service is a lot like Total Connect 2.0 and Alarm.com. In order to access this service, you will need an appropriate Telguard Communicator. You will also need active alarm monitoring service. Most Alarm Grid customers access this service using a Telguard TG1-Express. This communicator allows a panel with a phone line to communicate across a cellular network.

Resideo Total Connect 2.0 Recording Limits

Jorge discusses the Resideo Total Connect 2.0 recording limits for Resideo IP Cameras. The limit depends on which type of Resideo IP Cameras you are using with your system. The newer HD camera models allow you to store up to 1,500 clips for up to 30 days. Any clip older than 30 days will be automatically deleted. Additionally, clips are deleted if you reach the 1,500 clip limit. The older, non-HD models allow for 100MB of storage or 7 day, whichever comes first.

SkyBell Video Clip Availability

Jorge explains the SkyBell video clip availability limits for both Total Connect 2.0 and Alarm.com. These services follow completely different rules in this regard. For Total Connect 2.0, clips are stored for seven (7) days. For Alarm.com, it is more complicated. It depends on what type of monitoring plan you have. There will be a limit to the number of total clips you can store on Alarm.com. There will also be a limit on the number of clips your cameras can store per month on Alarm.com.

Learning the Honeywell 5800CO into a Qolsys IQ Panel 2 Plus

The ever-cheeky Joe teaches you how to add a Honeywell 5800CO Carbon Monoxide Sensor into a Qolsys IQ Panel 2 Plus System. You must use the 345 MHz version of the IQ Panel 2 Plus if you want to add a Honeywell 5800CO Sensor. This is the only version of the IQ Panel 2 Plus that can support 345 MHz sensors. This module will provide your home or business with accurate and reliable detection of potentially lethal carbon monoxide gas.

Flood Sensor Notifications from a Lyric via Apple HomeKit

Jarrett is back, and he explains why you cannot receive flood sensor notifications from Apple HomeKit when the sensor is used with a Lyric Controller. HomeKit only provides detailed Lyric notifications regarding security sensors. A flood sensor is not a security sensor. That is why it is important to still use Total Connect 2.0 even if you start using Apple HomeKit with the system. The Total Connect 2.0 platform will provide you with specific notifications for any zone type.

Learning the 5808W3 into a Qolsys IQ Panel 2 Plus

Jorge teaches users how to add a 5808W3 Smoke and Heat Detector with a Qolsys IQ Panel 2 Plus Security System. This smoke detector can only be added to IQ Panel 2 Plus Systems that support the 345 MHz wireless frequency. The 5808W3 provides reliable smoke and heat detection for a home or business. It can also be used for low temperature detection. A built-in 85 dB sounder is integrated with the sensor for alerting building occupants.

Products Supported on the Alarm.com Platform

Jorge explains which products are supported by the Alarm.com interactive service. To use Alarm.com, you will need a system with an Alarm.com Cellular Communicator. You will also need a Gold Plan or higher from Alarm Grid. By accessing Alarm.com, you can arm and disarm your system, check current system status, control smart home devices and more. You can access this service remotely using the Alarm.com Mobile App on Android and iOS devices.

Image Sensor and Alarm Panel Compatibility

Awesome Joe covers image sensor and alarm panel compatibility. Image sensors are like motion detecting sensors, except they also have a built-in camera. When an image sensor detects movement, it will produce a photo. This photo can be sent to an interactive service platform like Total Connect 2.0 or Alarm.com. If you have the TC2 or ADC mobile app, you can get this image remotely. This is perfect for verifying if a crime or emergency is occurring in your home or business.

Hi DIYers! Have you activated your 3G or 4G cellular communicator yet? If not, you are running out of time. All 3G and 4G communicators must be activated by June 26, 2019 for AlarmNet and June 30, 2019 for Alarm.com. After that, it will no longer be possible to activate these modules.

This is your very last chance to purchase a 3G or 4G communicator. If you wait much longer, we won't be able to guarantee that it will arrive to your address in time for you to install and activate it. And if you are still sitting on a 3G or 4G communicator, the time to activate it is now. You should reach out to Alarm Grid as soon as possible to get started with monitoring service. The following plans will work for cellular communication - Gold, Self-Gold, Platinum, Self-Platinum, Cellular-Only. Please read this blog post for more information about our monitoring plans.

Alarm Grid is still holding a sale on the iGSMV4G Communicator and the iGSMV4G-TC2 Kit. These products are currently available for $50 and $60, respectively. Buying a iGSMV4G from Alarm Grid right now is a strong choice if you want to get a VISTA Series System connected for cellular monitoring service for a very affordable price. More information about this sale can be found in this recent blog post.

Keep in mind that deactivating a communicator and then reactivating it counts as activating. If you discontinue monitoring service at any time after June 26th for AlarmNet and Total Connect 2.0 or June 30th for Alarm.com, you will not be able to reactivate your old 3G or 4G communicator. This is something to consider if you expect that you may move or relocate your system sometime in the near future. At this time, it is no longer possible to activate a CDMA communicator.

Remember, a 3G, 4G, or CDMA communicator is only a temporary solution at this point. AT&T will be shutting down their 3G/4G cellular network in February 2022, and Verizon is expected to shutdown their CDMA network around this time as well. Any already-activated alarm monitoring communicator that connects with one of these cellular networks provide reliable monitoring service until that time. After that, it will be obsolete.

Getting a 3G or 4G communicator in the next few days for a quick activation is a viable option. However, the best option is to get an LTE cellular communicator for your system. Both AT&T and Verizon have stated that they will support their LTE networks for many years to come. An LTE cellular radio is the best way to ensure that your security system will receive fast and reliable monitoring service well into the very distant future. We have many LTE communicators available for purchase on our website.

If you need help choosing a communicator, or if you are trying to activate a communicator before the cut-off date, please contact us as soon as you can. The best way to get a hold of us is to email us at support@alarmgrid.com. Our team will check your email at our earliest convenience and respond as soon as possible. If you would prefer to call us, we are available at (888) 818-7728. Remember that our business hours are 9am to 8pm EST M-F. You must schedule an activation during these hours. We look forward to hearing from you and activating your system for monitoring service.