Home Security Blog

Alarm Grid will be closed Thursday July 4th, 2019 in observance of Independence Day. We will not be checking emails or answering calls during this time. If you have any issues during this time, you can email support@alarmgrid.com. We will read your email as soon as possible after we reopen.

The Alarm Grid support and planning departments will both resume normal operation on Friday July 5th, 2019. This means that our office will be checking emails and answering phone calls. However, there will be limited shipping available on July 5th. Some products will be unable to be sent out until the following Monday. Keep this in mind if you order anything on July 4th or 5th.

Additionally, our content department will have the 5th off. This means that there will be no new blog post for July 5th. You can expect a new blog post from Alarm Grid on Monday July 8th. Keep in mind that our regular office hours are 9am to 8pm EST M-F, and our phone number is (888) 818-7728.

From all of us at Alarm Grid, we wish you happy and safe Independence Day, no matter how you plan to enjoy the holiday. Our support and planning departments look forward to working with you on Friday.

Hi DIYers! We have a quick tip today to help you save time. If you ever email us to make changes to your central station document, then you will need to provide your false alarm passcode or the last four (4) digits of your credit card on file. This is necessary for verifying your identity.

This information is applicable for any Alarm Grid customer with monitoring service that includes central station service from Criticom Monitoring Services (CMS). Any customer with central station service will have a document on file with Alarm Grid that includes important instructions and information. For example, this document will include the phone numbers to call during an alarm, the order that these numbers should be called, your false alarm passcode and more.

The easiest way to make simple changes to your CMS document is to email us at support@alarmgrid.com with the changes. For example, you might want to add a new phone number to your account. Or maybe you want to have the central station call your spouse before they call your neighbor. Perhaps you want to change your false alarm passcode to something you can more easily remember. Emailing support@alarmgrid.com in these situations is a great way to get the change made as quickly as possible.

However, it isn't enough to just send us an email from your email address you have on file. We need verification to prove that it's you. At Alarm Grid, we take protecting your account information very seriously. If we get an email telling us to make changes to your account, we want to be certain it's you. For all we know, someone may have hacked your email and is trying to gain unlawful access to your account. That is why we strongly encourage all customers to keep their email passwords safe and protected.

Now you may be wondering, how can we prove that you are really who you say you are when you send us an email. The easiest way is to include your false alarm passcode or the last four (4) digits of the credit card that you have on file with Alarm Grid. This is classified information that only you and people you absolutely trust should know. On that note, we must also remind customers to never share this secure information with anyone who should not have access to their accounts. This is important.

Just to be clear, your false alarm passcode is not the same as your verbal duress code. Your false alarm passcode is what you say if the central station calls you and wants to know that everything is okay. The dispatcher will ask you for your secret false alarm passcode so that they know it's you on the line and not an intruder who made an unlawful entry.

Your verbal duress code is something completely different. This is also a secret code that you say to a central station dispatcher, but this code is used in an emergency hostage situation. As soon as the dispatcher hears this code, they will hang up and immediately call the police. This code is useful if an intruder is holding you hostage and you want to request emergency dispatch without actually calling for help.

Always make sure that you know the difference between your false alarm passcode and your verbal duress code. Never mix them up, as doing so can certainly lead to a false alarm. Remember, you can always contact us or CMS to change your false alarm passcode or your duress code. Our team is happy to help you with these issues whenever needed.

Keep this tip in mind the next time you email us to make account changes. Remember to include the last four (4) digits of your credit card or your false alarm passcode so that we can verify your identity and quickly make the changes. We look forward to hearing from you!

Hi DIYers! We are here to announce today that we have some new products available on our site. Our new offerings include the DSC Iotega Alarm System, several new Z-Wave Plus in-wall light switches, and even some hand tools that you can use to install your security system and sensors!

First we will talk about the DSC Iotega System. The Iotega is one of the newest alarm systems from DSC. This is one of the few systems on the market with Apple HomeKit support. It is the only system that can support both HomeKit and PowerG Sensors. These wireless sensors are great, as they offer an astounding range of up to 2km in open air (4km with wireless repeater) and 128-bit AES encryption for added wireless protection.

Alarm Grid already sells the Qolsys IQ Panel 2 Plus with PowerG support, which is one of our most favorite systems. We also sell the HomeKit-ready Resideo Lyric Alarm System, an exceptional system in its own right. But if you want to use both PowerG Sensors and Apple HomeKit, then you are stuck with the DSC Iotega.

The Iotega has a major drawback in that it does not support local programming. This makes the panel a poor choice for DIY users, as they cannot complete their own programming. But if you need a HomeKit-compatible system with PowerG support, the Iotega fulfills that niche. The system is also compatible with the Alarm.com interactive platform for remote access, Z-Wave Plus control and more. Please note that cellular monitoring service is require to use Alarm.com.

In addition to the DSC Iotega With Built-In Verizon LTE Communicator, we also now sell an Iotega 3-1 System Kit (System w/ Three (3) Door and Window Contacts & One (1) Motion Sensor), an Iotega Touchscreen Keypad and a desk mount for the touchscreen keypad.

Next for our new product releases are a plethora of new in-wall Z-Wave Plus smart lighting switches from Go!Control and GE. These products are great for any homeowner who wants to take smart control over their lights for remote operation and smart scene functionality. Go!Control and GE both offer some fantastic smart lighting devices, and we are excited to add these products to our growing lineup.

Perhaps the smart lighting device we are most excited about is the Go!Control WT00Z5-1 Z-Wave 3-Way Smart Switch. This in-wall switch controls lighting loads already connected with a load-bearing switch or dimmer. The module can connect with up to five (5) load-bearing switches for 7-way operation. Fewer load-bearing devices can be used if that is all that is needed for the setup.

But what makes the Go!Control WT00Z5-1 unique is that it eliminates the need for a traveler wire. Instead, the module uses Z-Wave Plus technology to send all communication signals. All you need to do for setup is connect the 120VAC line and a neutral wire. This is great for DIY installers who may not feel comfortable running a traveler wire.

Other Z-Wave Plus devices now available from Alarm Grid include:

• Go!Control WD500Z5-1 Z-Wave Wall Dimmer Switch
• GoControl WS15Z5-1 Z-Wave Smart Light Switch
• Go!Control PS15EMZ5-1 Z-Wave Plug-in Appliance Module
• Go!Control PD300EMZ5-1 Z-Wave Plug-In, 300W Dimmer Module
• GE 28170 Z-Wave Plug-In Smart Dimmer
• GE 28172 Z-Wave Plug-In Smart Switch
• GE 14318 Z-Wave In-Wall Smart Switch
• GE 14294 Z-Wave In-Wall Smart Dimmer
• GE 14287 Z-Wave In-Wall Smart Fan Control
• GE 12723 Z-Wave In-Wall Add-On 3-Way Switch

Unfortunately, we don't have any pictures of the new Z-Wave Plus devices quite yet. But we hope to have them on the site in the near future.

Finally, we have a few hand tools that can help new users install their systems and sensors. These new offerings include the a wire stripper tool, a digital multimeter, a 6-in-1 screwdriver, and 13-piece screwdriver set. Not only are these tools great for setting up your system, they are also perfect for using around the house or around the shop in general. They are all high quality tools that make an excellent addition to any tool set.

• Jonard Wire Stripper Tool
• Pro'sKit Digital Multimeter
• Platinum Tools 6-in-1 Screwdriver
• Platinum Tools 13-Piece Mini Screwdriver Set

We hope that our new and existing customers can put these latest Alarm Grid products to good use. If you have any questions about these new products, please send an email to support@alarmgrid.com. We look forward to hearing from you and discussing these new products!

Taking a summer trip DIYers? You need peace of mind to maximize your fun. Knowing that your home is safe and operational is a great feeling. You have a lot of planning before you go on vacation, and we're here to help you get ready. Here are some ways you can prepare for your next vacation.

Get a Smart Thermostat

A smart thermostat is the perfect accessory if you plan on taking a trip during the summer months. It's hot out! You don't want to come home and suddenly discover that your HVAC system has stopped working. The last thing you need when you come home is an uncomfortable house. You can pair your smart thermostat with your security system and start using it with an interactive platform like Total Connect 2.0 or Alarm.com. While you're on the beach or lounging by the pool, you can check your home's temperature and make sure it's reasonable. You don't want to set the temperature too low; there's no reason to waste the extra energy. But you can check and make sure that it's at a reasonable level to know that your HVAC system is working properly. You can even set up automatic notifications if the temperature gets too high.

We actually just made a post showing-off some of the best smart thermostats on our site. Check it out!

Get a Smart Door Lock

Let's say that your smart thermostat shows a very high temperature, and you suspect your HVAC system might be broken. How are you gonna let the repair person inside? You're on vacation, and you triple-checked to make sure your doors are locked! Well with your smart door lock, you can let the repair person inside and then lock the door behind them when they leave. What about your plants or your puppy? Your friendly neighbor is going to need to get inside to take care of them. You don't have to give them a key. Just make them a guest code on your smart lock, along with a guest code on the panel. Or if you are extra cautious, you can always lock and unlock the door and arm and disarm your system from TC2 or ADC. This is the perfect way to make sure that your home stays in order while you're off relaxing somewhere far away.

We did a post a few months ago on some great smart door looks. Take a look!

Get Alarm Monitoring

You won't able to use your smart door lock and your smart thermostat without a hub. And what better hub than a brand-new security system? At Alarm Grid, we have all you need to make sure that your home is safe and secure while you are gone. If someone dares to break-in to your house while you're off on the vacation you worked hard for, we'll make sure that they pay the price. We offer monitoring plans that will connect your alarm system with a 24/7 central station for automatic police dispatch in these serious situations. The smart home control features are a nice touch, but keeping your home and your possessions safe is always a top priority. We have many alarm panels and security sensors to protect homes big and small.

We recently did a comprehensive post covering all our available monitoring plans. Here it is!

Get Environmental Sensors

Protecting your home from a robbery is important, but what about environmental conditions? There could be a water leak that causes a flood in your basement, or maybe a wildfire affects your property. It would also be a real bummer to come home to a natural gas leak. We have sensors for all these situations. You can get flood sensors, smoke and heat detectors, and natural gas detectors all from Alarm Grid. Your Total Connect 2.0 or Alarm.com service will send you a text and/or email alert so that you know about the activated sensor as soon as it happens. And if it's something serious like a fire, emergency help will be sent out if you have central station service. Alarm Grid has all the environmental sensors you need to know that your home is ready for your vacation.

We know what happens when people don't use environmental sensors. Don't let this happen to you!

Contact Us!

You need to do one last thing before you Arm Away, lock your smart lock and set your smart thermostat schedule. That is contact Alarm Grid to let us know about your vacation plans! If you want any changes for the dispatching process, make sure to inform us. This could include something like having the central station call your neighbor or your friend instead of you while you're away. Letting us know about your vacation schedule is also extremely important if you plan on having someone else looking after your house while you are away. You should let us know that a neighbor or a friend will be using your system during this time. You might even tell us which user code they will be using so that we know to look out for anything unusual. This is really only necessary if you need temporary changes to your account while you are gone.

If you need to let us know about your vacation plans, you should send a quick email to support@alarmgrid.com. Our support team will check your email as soon as possible and put the necessary information on your account. Enjoy your vacation, and stay safe and relaxed with Alarm Grid on your side!

Hi DIYers! We have received news from Alarm.com that there will be a couple of new features coming to the ADC Mobile App next month. Customers will soon be able to setup video analytics and access the Alarm.com Knowledge Base for easy answers to their questions right from the app .

According to Alarm.com, these features will be made available for the Alarm.com Mobile App sometime mid-next month (July 2019). These features are already available from the website version of Alarm.com, but you will now be able to use them on the Alarm.com Mobile App for Android and iOS devices. We are sure that many Alarm.com users will take advantage of these mobile app features. Remember that you will need an appropriate alarm monitoring plan to access Alarm.com.

Video Analytics is a useful tool that allows you to get the very most out of your Alarm.com Cameras. This feature gives you ultimate control over when your cameras will start recording and when you will receive Alarm.com notifications. You can use Video Analytics to differentiate between people, cars and animals. You can also set activity zones so that triggers only occur in very specific areas. For example, you might have an alert set to trigger when a vehicle pulls into your driveway, but not when one drives past your house. Alerts can even be triggered based on direction or duration. This can be useful if you want to know when someone comes into a room or area, but not when they are coming out. And duration rules are good if you want to know if someone is loitering outside your home, but not if they are just walking by.

The Alarm.com Knowledge Base is a great tool if you want to get fast answers regarding your Alarm.com service. This is the same resource the technicians at Alarm Grid often use to get answers for Alarm.com products and services. Now if you have a question, you can quickly and conveniently get an answer from the Knowledge Base on the Alarm.com Mobile App. Everything from using the Alarm.com service to configuring your security cameras is available from this platform.

We think these new mobile app features will be very useful for Alarm.com users. Of course, Alarm Grid monitored customers can still contact us if they have questions regarding their Alarm.com service. We offer free support for monitored customers. If you ever need to contact us, the best way to do so is to email support@alarmgrid.com. You can also call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We look forward to answering any questions you might have.

Hi DIYers! It sure is hot out! We're right in the stretch of summer, and we know that you are looking for ways to stay cool. You can beat the heat with a new smart thermostat from Alarm Grid. These devices are easy to install, and they let you control your home's temperature remotely.

With a smart thermostat, you can ensure that your home stays cool when you need it, while also keeping energy costs to a minimum. The key is having your smart thermostat keep your HVAC system running while you are home, while having it not expend as much energy while you are away working or on vacation.

You can check your smart thermostat from anywhere using an app on your phone and make sure your home is at the temperature you need. When you are on your way back to the house, you can set your thermostat to cool so that your house is nice and comfortable by the time you get back. Or if you aren't going to be home for awhile, you can turn the temperature up so that you aren't wasting energy. It's all in your control - anywhere, anytime.

Here are four of the best smart thermostats of 2019:

Honeywell T6 Pro

The Honeywell T6 Pro has been one of our favorite smart thermostats for awhile. It comes in two models - a Z-Wave Plus model and a WIFI model for use with Apple HomeKit. The Z-Wave Plus model is notable, as no C-Wire is needed to setup the device. The Z-Wave version can run consistently on three (3) AA batteries. This is perfect for DIY users who don't want to mess with high-voltage wiring, as you only need to connect the device to the HVAC system in place of the old thermostat. Please note that the WIFI model does require C-Wire power. The Z-Wave Plus model was designed for use with Resideo Systems and Total Connect 2.0, but you can really use it reliably with any Z-Wave hub. It is ENERGY STAR® certified.

Alarm.com ADC-T3000

The Alarm.com ADC-T3000 is still brand-new to our site, but it has already become one of our favorite smart thermostats. This device supports Z-Wave Plus technology for extended wireless range and battery life. It was built to connect with alarm control panels that use the Alarm.com interactive platform, but you can really use it with any Z-Wave controller. This thermostat is known for its sleek, straightforward design and excellent simplicity that makes it perfect for new users. It is also ENERGY STAR® certified to ensure that you can keep your home cool, while also preventing the energy bills from racking up. The device relies on the C-Wire from the HVAC system for primary power, while two (2) AAA batteries provide backup power. It works with nearly any conventional 24V HVAC system.

iDevices Smart WIFI Thermostat

The iDevices IDEV0005AND4 Smart WIFI Thermostat is the lowest-priced smart thermostat on our list. It is perfect for users who want to get smart functionality for their home's HVAC system at a low price. The device is designed for use with Apple HomeKit, which is great for iOS users who want ultimate control from their iPhones. In addition to Siri voice control through HomeKit, the iDevices Smart WIFI Thermostat also supports voice commands through Amazon Alexa and Google Assistant. Remote access is also possible through the iDevices Connected App on both iOS and Android devices. The thermostat has a sleek, slim profile when installed on the wall. It uses 24VAC from the HVAC system, and the C-Wire is required. It does not have a backup battery.

Carrier Côr Smart WIFI Thermostat

Last on our list is the Carrier Côr Smart WIFI Thermostat. This is a high-end thermostat that comes at a higher price tag than the other smart thermostats on our list. But it offers some great results. The Carrier Côr is HomeKit-compatible, meaning that it can be used with Siri voice commands on iOS devices. It can also be used with Amazon Alexa once you enable the Carrier Côr Thermostat Alexa Skill. The thermostat provides detailed energy reports, and it is ENERGY STAR® certified to help users better-manage their energy expenses. It also offers useful features like Humidity System Management, Hybrid Heat Management, Ideal Away Settings, and Intelligent Comfort. Users will also appreciate the 7-day programming schedule for added convenience. The thermostat uses HVAC system power. It does not have a backup power source.

If you have any questions about these smart thermostats, please reach out to us. The best way to contact us is to email support@alarmgrid.com. You can also call us at (888) 818-7728 during our regular business hours of 9am to 8pm EST M-F. We will help you find the perfect smart thermostat to keep your home cool and comfortable this summer. Our entire team looks forward to hearing from you.

Hi DIYers! If you have an Alarm.com 3G Cellular Communicator, the time to activate it is NOW. This is your very last chance. If you do not get your Alarm.com 3G Communicator activated by the end of Friday, June 28th, you will be unable to do so. The deadline to activate is almost here.

The actual cutoff date for Alarm.com 3G activations is Sunday, June 30th. However, Alarm Grid does not perform activations on the weekends. If you want to activate your Alarm.com 3G Communicator for use with Alarm Grid monitoring services, you must do so by the end of this Friday. Our team will get your communicator up and running for alarm monitoring service so that you can use Alarm.com.

By activating an Alarm.com Cellular Communicator and signing up for cellular alarm monitoring service, you can start using your system with the Alarm.com platform. Alarm.com allows you to arm and disarm your system, check current system status, control Z-Wave smart home devices, view the live feed for Alarm.com IP Cameras, and more. You can access this great service using the convenient Alarm.com Mobile App on your Android or iOS device.

An activated 3G communicator will provide consistent and reliable monitoring service until the 3G networks are shut down. AT&T is planning to shutdown their 3G network in February 2022, and Verizon is expected to shutdown their 3G CDMA network around this time as well. Remember, if you deactivate a 3G communicator after the cutoff date for any reason, you will not be able to reactivate it. Trying to reactivate a communicator is considered the same as an initial activation.

If you miss the deadline for activating an Alarm.com 3G Communicator, you will still be able to activate an LTE communicator for use with Alarm.com. Cellular service providers have stated that they plan to keep their LTE networks activated well into the very distant future. Getting an LTE communicator is the best way to provide long-term monitoring service for your panel.

At this point, a 3G communicator is only a temporary solution. Additionally, an LTE communicator will provide faster connection speeds than a 3G communicator. The difference isn't huge for monitoring itself, but LTE can make a big difference when it comes to home automation. Anyone looking to keep their system running for many years to come should make the jump to LTE as soon as possible.

If you need to activate an Alarm.com 3G Communicator, please reach out to us immediately. You may email us at support@alarmgrid.com, or call us at (888) 818-7728. Remember our office hours are 9am to 8pm EST M-F. We look forward to hearing from you.

Hi DIYers! We have learned that there is a radio firmware update for the PowerG Daughtercard used with the Qolsys IQ Panel 2 Plus Systems. The new radio firmware is v80.25, and it provides various fixes for sensor compatibilities. The update can be applied by entering a patch tag.

The new radio firmware for the Qolsys IQ Panel 2 Plus PowerG Daughtercard provides some general fixes for using the system with PowerG Sensors. According to Qolsys, radio firmware version 80.25 fixes a transmission delay that occurs when PowerG Sensors are enrolled on IQ Panel 2 Plus Zones 1, 2, and 3. It also corrects the PowerG compatibility issues that many users experienced when trying to use the PowerG PG9914 Wireless Motion Sensor and the PowerG PG9933 Wireless Carbon Monoxide Sensor on radio firmware version 80.17.

There are two ways for Alarm Grid monitored customers to apply this firmware update. The first is to contact us to have the firmware update pushed down automatically from Alarm.com. This will require a small added fee, which will be applied to the customer's next bill. If you want to update the radio firmware for free, you can perform it manually by completing the following steps:

1. Click the small grey bat at the top of the main screen.
2. Press Settings.
3. Press Advanced Settings.
4. Enter Installer Code (default 1111).
5. Press Upgrade Software.
6. Press Patch Tag.
7. Enter v3cardfix1 and press OK.
8. Press Upgrade Using Network.

Please note that the panel must be connected to WIFI for the update to go through. It may take several minutes for the panel to reboot and the update to be applied. After the process is complete. the panel will begin the re-sync process with all of the PowerG Sensors. You may notice reports of PowerG Sensors opening and closing during this time. This is normal. It may take up to 20 minutes for the re-sync process to complete. Your PowerG Zones should be operating like normal after this process.

Please note that only IQ Panel 2 Plus Systems with a PowerG radio firmware of 80.XX are affected by this upgrade. If you have a PowerG radio firmware of 4.XX, you will notice that the radio firmware does not change to 80.25. The update will still go through, but no noticeable changes will be made. Again, this is normal. If you want to check your firmware, complete the following steps:

1. Click the small grey bat at the top of the main screen.
2. Press Settings.
3. Press Advanced Settings.
4. Enter Installer Code (default 1111).
5. Press About.
6. Press PowerG.
7. Locate the Radio Firmware Version.

Below is an example of a Qolsys IQ Panel 2 Plus with radio firmware version 4.06:

If you have any questions about this radio firmware update, please email us at support@alarmgrid.com, or call us at (888) 818-7728. Keep in mind that our office hours are 9am to 8pm EST M-F. We look forward to hearing from you.

Hi DIYers! We have a small video recap this week, as only four (4) new videos were produced. But they're really good ones from Jorge and Jarrett, who both had two (2) each. They're here to help you learn how to use your security system. Let's check out the new videos for June 18th thru 21st.

Locations Suitable for Installing Heat Detectors

Jorge discusses the rooms in a home that are better-suited for standalone heat detectors than traditional smoke detectors. Normally, a user will use smoke detectors because they will detect a fire more quickly. But there are some rooms where it is better to use a heat detector, as a smoke detector may lead to false alarms. Popular locations for heat detectors include kitchens, bathrooms, garages, and attics. There are also combination smoke and heat detectors that use both detection methods.

Resideo Lyric Alarm System Vs. Qolsys IQ Panel 2 Plus

Jorge compares the Resideo Lyric Alarm System and the Qolsys IQ Panel 2 Plus Systems. Both systems are some of the best on the market, and they offer some excellent features. Both offer support for up to 128 zones and feature a 7-inch touchscreen display. The advantages to the IQ Panel 2 Plus include its built-in Z-Wave Plus card, its integrated Alarm.com LTE Cellular Communicator, four (4) partitions, facial recognition, automatic Bluetooth disarming, and the ability to livestream cameras. But the Lyric offers HomeKit support.

Compatible Back-Up Battery for the 2GIG GC3

Jarrett is happy to talk about the backup battery for the 2GIG GC3 Security System. Normally, the system is powered using a plug in transformer. But if the electricity goes out, then a backup battery will keep the system running. The backup battery will slowly store a charge while the system is running on transformer power. That way, it will be ready for a power outage. The backup battery for the 2GIG GC3 is called the 2GIG BATTERY-GC3. The battery will provide up to 24 hours of backup power.

Using an LT-Cable With The Qolsys IQ Panel 2 Plus

Jarrett is back for a second round, as he shows users how to use the Honeywell LT-Cable with the Qolsys IQ Panel 2 Plus. The LT-Cable is a convenient option for providing power to an alarm panel. The wires come pre-prepared and ready to connect with the panel and transformer. All you need is a screwdriver. If you need to cut power to the system, you can unplug the male-female barrel connector. This means that you won't have to unplug the transformer from the wall.

Hi DIYers! We have some very special news for you today. One of our best customers, Brett of Philadelphia, MS, has decided to name his new kitten "Alarm Grid". Our entire company is honored to hear of the exciting news. We now introduce you to our new company mascot, Alarm Grid the Cat.

This is the first time we have heard of a customer naming their pet after our company. Brett has been a loyal Alarm Grid customer for many years, and we are proud to provide his home with reliable and trustworthy monitoring service. We will continue to work hard to ensure that Brett and his entire family (including his new kitten) are kept safe and secure. We love hearing news like this, and it has made everyone in Alarm Grid very happy to know that we have a great customer like Brett. Thank you Brett for your continued support, and we hope to keep working with you for many years to come.

If you want to join Brett and the thousands of existing Alarm Grid customers, why not start right now? You don't have to name your pet after our company (that's optional). But we would love to keep your home or business safe and protected. The best way to get started is to click the orange Alarm Monitoring button at the top of this page. You can also email us at support@alarmgrid.com or call us at (888) 818-7728. Remember, our business hours are 9am to 8pm EST M-F. We look forward to hearing from you!