Home Security Blog

Hi DIYers and future DIYers! Today, we're going to take an extensive look at the alarm monitoring plans offered from Alarm Grid. You can always reference this information on our alarm monitoring page. This helpful post will explain much of the terminology found on the monitoring page.

What is Alarm Monitoring?

First, it can be helpful to understand what exactly alarm monitoring is. Alarm monitoring is a service that allows a security system to send out signals. These signals can be received by a central station and/or an interactive service network. This will depend on the user's alarm monitoring plan. Without alarm monitoring, a system can still go into alarm mode and activate sirens. But this won't do any good if the user is off-site. A system without alarm monitoring is referred to as a local system or an unmonitored system.

There are several major advantages to having your alarm system monitored. This service is the best way to receive off-site text and/or email alerts regarding any specific system activity and system events. It is also the only method for receiving automatic emergency dispatch from a central monitoring station. Many alarm monitoring plans will also allow you to control your system remotely using an interactive service platform. This is impossible for unmonitored systems. Alarm monitoring may also be able to save you money on your homeowner's insurance with a Certificate of Alarm.

What is a Central Monitoring Station?

When you talk about alarm monitoring, one term that you will likely come across often is "central monitoring station". It's important to have a strong understanding of this term so that you know exactly what it entails. A central monitoring station is a center where trained dispatchers respond to incoming security system alarms. A good way to think of a central monitoring station is to picture a 911 dispatching center where dispatchers are answering emergency phone calls. The only difference is that the dispatchers at a central monitoring station are responding to security system alarms rather than emergency 911 phone calls.

A central monitoring station will operate 24 hours a day, 7 days per week, 365 days per year (366 on leap years). Unless there is a very severe emergency, a central monitoring station will always be in operation, no matter what. The dispatchers at a central monitoring station are constantly checking for any incoming system alarms. When an alarm comes through, a dispatcher will be able to see the type of alarm and the location of the system. This is important because the dispatcher needs to know what type of alarm occurs. For example, the alarm could be a break-in, a fire, a medical emergency, or an outbreak of CO gas.

In most cases, the dispatcher will make two (2) attempts to contact the end user before requesting immediate emergency dispatch. Users will define a custom pre-dispatch and post-dispatch call list that must meet local ECV (enhanced call verification) laws. The dispatcher will attempt to contact the end user at any listed phone numbers. This is done to prevent false alarms. The end user will need to answer the phone and provide their false alarm passcode if the alarm was caused by accident. If the dispatcher is unable to contact the end user, if the user is unable to provide the correct false alarm passcode, or if the end user says their secret duress code, then emergency help will be sent out immediately. Please note that special restrictions may apply to areas where verified response is required. Additionally, some users put a note on their accounts to have the central station skip the step of attempting to contact before dispatch. For these users, emergency dispatch will be sent out as soon as an alarm occurs. Alarm Grid does not recommend this, as this can lead to false alarms.

Alarm Grid customers with central monitoring service have their systems connected with Criticom Monitoring Services. Criticom operates three (3) monitoring centers located across the United States. These centers are located in Florida, New Jersey, and California. These monitoring centers are networked and load-balanced so that calls are distributed most efficiently across these locations. In various situations, one monitoring center may go offline. An example of why a monitoring center may go offline is due to a major hurricane. But if this happens, there is nothing to worry about. Calls will be automatically rerouted to one of the other monitoring centers in these very rare situations. Please note that central station monitoring service from Alarm Grid and Criticom is only available to customers in the United States, Canada and Puerto Rico.

What is Self-Monitoring?

Not everyone with alarm monitoring service receives central station monitoring. There is also self-monitoring. A self-monitoring plan will not connect the system with a central station. Instead, the system will be connected with an interactive service network. The end user will receive text and/or email notifications regarding any alarm events. These alerts will describe exactly which system zone caused the alarm. The end user will then need to contact the necessary authorities on their own. Since no central station is involved, these self-monitoring plans are less expensive than central station monitoring plans. Self-monitoring is made possible using an interactive service platform.

There are many reasons why a customer might choose self-monitoring instead of central station monitoring. They might believe that they can respond reliably to text and/or email alerts and that they do not benefit from central monitoring service. The customer might be located outside of the United States and Canada and is therefore ineligible for central monitoring service. Maybe they are only really using their system for Z-Wave smart home control and they don't care about being connected with a central station. Regardless, a self-monitoring plan can be a great option for users who want effective and affordable alarm monitoring service. Please be aware that users with self-monitoring service will be ineligible for receiving Certificates of Alarm. As a result, it is unlikely that they will receive any discount in their homeowner's insurance.

What is an Interactive Service Platform?

Most Alarm Grid customers receive connectivity with either the Total Connect 2.0 service or the Alarm.com service. These are both interactive service platforms that provide a diverse range of functions. When an alarm occurs, the system uses its alarm monitoring communicator to send a signal to either the AlarmNet Servers for Total Connect 2.0 users or the Alarm.com Servers for Alarm.com users. These servers will then forward the alert to a central monitoring station and/or the end user via text and/or email. There are also a small number of Alarm Grid customers with access to the Telguard HomeControl Flex service using a Telguard Communicator. However, this is less common. All Alarm Grid customers with self-monitoring service will receive access to Total Connect 2.0, Alarm.com or Telguard HomeControl Flex. Alarm Grid customers with central station monitoring service will also receive access to one of these services, with the exception of those with a Standard Bronze Plan or a Cellular Only Monitoring Plan.

Interactive service platforms like Total Connect 2.0 and Alarm.com offer many excellent functions and features. For one, you can access your system remotely to arm, disarm and check its current status. This is made possible using the Total Connect 2.0 Mobile App or the Alarm.com Mobile App. Both of these mobile apps are available for free download from the Google Play Store and the Apple App Store. You can also use TC2 and ADC to control Z-Wave devices (Silver Plan or higher required), view the live feed for security cameras (Platinum Plan or Video-Only Plan required), and more.

Let's Discuss Monitoring Plans!

Now that we have talked about some basic terms, we can finally get into monitoring plans. The main monitoring plans from Alarm Grid are broken into four (4) tiers. These tiers - ranked lowest to highest - are Bronze, Silver, Gold and Platinum. Each tier is split into Central Station Monitoring Plans (aka, Standard Plans) and Self-Monitoring Plans (aka, Self Plans). This gives us a total of eight (8) main plans offered from Alarm Grid. As you move up in our monitoring plan tiers, you will get all of the services offered in the lower tiers, plus some new features. There are also some special monitoring plans that we will discuss in greater detail later. The type of monitoring plan you choose is a very personal decision. You should base your decision on your budget, the system you own, and the monitoring needs of your household or business.

One very important thing to note is that Alarm.com Service requires a plan that includes cellular monitoring service. These plans include Gold, Self-Gold, Platinum, Self-Platinum, and the Cellular-Only Plan. The reason this is required is because panels that use the Alarm.com Service require an Alarm.com Cellular Communicator and cellular monitoring service to connect with the Alarm.com Servers. The 2GIG GC2 can technically connect with Alarm.com with a 2GIG Go!Bridge IP Communicator and forgo cellular. But even then, the user will still need to sign-up for a Gold Plan or higher and pay the corresponding fee. If you plan to use an Alarm.com System, expect to sign-up for a Gold Plan or higher. This is a very important consideration when choosing an alarm system.

Also note that each monitoring plan can only cover one (1) security system. If you want to add a second security system or a second alarm control panel, you will need a second alarm monitoring plan. This is true whether the systems are installed in different locations or in the same building.

With that out of the way, let's look into our monitoring plans!

Bronze & Self-Bronze

The Bronze Level Plans from Alarm Grid represent our most basic and least expensive plans. With Standard Bronze, you get connectivity with a central monitoring station through either IP (internet protocol) or phone line (strongly discouraged). This will allow you to receive automatic dispatch in the event of an emergency. No other service is included in this very minimal plan. Standard Bronze customers will not be able to access an interactive service platform like Total Connect 2.0.

Self-Bronze customers will get the ability to receive text and/or email alerts from Total Connect 2.0. They will also be able to use the Total Connect 2.0 Mobile app to arm and disarm their systems remotely and check the current status for their systems.

Since cellular monitoring is impossible with the Bronze Plans, you should get a system that can do IP-only monitoring. This is possible for most Resideo Alarm Systems that connect with the AlarmNet Servers. Some examples of appropriate systems for Bronze customers include the Resideo Lyric Controller, the Resideo VISTA 21iP, and the Resideo L5210 with an added L5100-WIFI Card.

If you only want the most basic of alarm monitoring services for the lowest possible price, then a Bronze Level Plan is for you. The Standard Bronze Plan with central station monitoring is available for $15 per month. The Self-Bronze Plan is available for $10 per month.

Silver & Self-Silver

The Silver Level Plans introduce the ability to control Z-Wave smart home automation devices remotely. Without a Silver Plan or higher, you will be unable to control Z-Wave devices setup with your system remotely. Central Station Customers need a Silver Plan or higher to access Total Connect 2.0. This will allow remote access to their systems through the Total Connect 2.0 Mobile App. All Silver customers receive the features offered in the Bronze Level Plans.

Silver customers can also use Total Connect 2.0 to create Smart Scenes for their Z-Wave devices. This will allow these devices to activate automatically based on a set schedule or with certain system events. Total Connect 2.0 is also required if you want to control your Resideo System and connected smart home devices with voice commands through Amazon Alexa.

If you plan to use a Resideo System with IP-only monitoring and you want smart home automation functionality, then a Silver Plan is for you. The Standard Silver Plan with central station monitoring is available for $25 per month. The Self-Silver Plan is available for $15 per month.

Gold & Self-Gold

The Gold Level Plans introduce the ability to use cellular alarm monitoring service. Cellular alarm monitoring is more reliable than IP monitoring. This is because cellular connectivity is not dependent upon AC power, and it is extremely rare for a cellular communication path to go down or become unavailable. The same cannot be said for an IP communication path, which can sometimes go down for seemingly no reason.

Additionally, internet routers are dependent upon AC power. A power outage will take an IP-only monitored system offline, unless the IP router has a backup battery. Internet monitoring is also included with the Gold Level Plans, so any customer with one of these plans can use dual-path connectivity (IP and cellular) if they have the proper equipment. A Gold Plan is required for any customer who wants to use Alarm.com. It is also required for Total Connect 2.0 users who want to use a cellular communication path.

A Gold Level Plan is for you if you want the most reliable monitoring service possible. It is also for anyone who plans to use an Alarm.com-compatible system, like a 2GIG GC3 or a Qolsys IQ Panel 2 Plus. The Standard Gold Plan with central station monitoring is available for $35 per month. The Self-Gold Plan is available for $25 per month.

Note: Although Image Sensor support is not listed under the Gold Plans, you can use them as well!

Platinum & Self-Platinum

The Platinum & Self-Platinum Plans introduce video surveillance. This allows users to view IP security cameras from Total Connect 2.0 or Alarm.com. The live feeds for these cameras can be viewed from virtually anywhere in the world using the respective mobile apps. The user can also download recorded clips for permanent storage and future use. The Platinum Level Plans also include all of the services offered from the Bronze, Silver, Gold Plans. These are the highest level plans available from Alarm Grid.

A Platinum Level Plan is for you if you want to use video surveillance with your security system. The Standard Platinum Plan with central station monitoring is available for $45 per month. The Self-Platinum Plan is available for $35 per month.

Other Monitoring Plans

Alarm Grid also offers some alternative monitoring plans. These monitoring plans are used with less frequency. They are designed for customers who do not fit the mold of our traditional monitoring plans. These alternative plans include the Cellular-Only Plan and the Video-Only Plan.

The Cellular-Only Plan is like the Standard Bronze Plan, except it allows for cellular monitoring service. The user will not have access to an interactive service platform like Total Connect 2.0 or Alarm.com. They will also be unable to control home automation devices remotely. However, they will get connectivity with a central monitoring station. This plan can also be used with Alarm.com Systems. You won't get access to the Alarm.com Interactive Service, but connectivity with the Alarm.com Servers will allow for central station monitoring. The Cellular-Only Plan is for you if you want the added reliability of cellular or dual-path monitoring, but you don't need the benefits of an interactive service platform or smart home automation. The Cellular-Only plan is available for $25 per month.

The Video-Only Plan allows for connectivity with Total Connect 2.0 or Alarm.com strictly for the use of security cameras. You do not even need a security system to use this plan. You can also combine this plan with another plan (e.g. Standard Bronze, Self-Silver) to add video surveillance to your existing monitoring service. The Video-Only Plan is for you if you want video surveillance for your home or business, but you don't have an alarm system, or you don't need cellular connectivity or smart home automation capabilities. The Video-Only Plan is available for $15 per month.

Get Alarm Monitoring

The best way to sign-up for alarm monitoring service from Alarm Grid is to click the orange Alarm Monitoring button at the top of this page. You can choose the best monitoring plan for your needs. Of course, you can always reach out to us if you need help making your decision. The best way to reach us is to email support@alarmgrid.com. Our planning team will check your email and respond as soon as possible. If you would prefer to speak over the phone, you may call us at (888) 818-7228. We are available by phone during our regular office hours of 9am to 8pm EST Monday thru Friday. We look forward to helping you determine the perfect alarm monitoring plan for your needs.

We have learned that some Alarm Grid customers are receiving billing statements that do not show the Alarm Grid company name. For some, the internal account number is displayed instead. Other statements may show something different. We are currently taking steps to fix this problem.

Alarm Grid apologizes to any customer who has been affected by this issue. Our billing department is working to correct this issue as soon as possible so that it does not affect future statements. If you have any questions or concerns, we encourage you to contact us at support@alarmgrid.com. Our billing department will respond to your inquiry as soon as possible. Thank you for being an Alarm Grid customer.

Hi DIYers! We would like to recognize our friends at Qolsys for their success at ESX 2019 in Indianapolis, IN. The IQ Panel 2 Plus System won "Best in Show" in the TechVision Challenge. The system also won an Innovation Award in the Intrusion Systems category. Congratulations Qolsys!

The ESX Innovation Awards are designed to recognize innovation and excellence in the security industry. The awards are held annually at the Electronic Security Expo (ESX) in Indianapolis, IN. Judges select 25 winners of "Innovation Awards" in various categories. Of these 25 winners, a select few are invited in the prestigious "TechVision Challenge". A representative presents the product to a panel of judges and explains how it pushes the industry forward. The judges select a single "Best in Show" winner based on the presentations.

The IQ Panel 2 Plus System started the event by winning an Innovation Award in the category of Intrusion Systems. From there, the system was invited to participate in the TechVision Challenge. Thanks to their excellent presentation and the phenomenal features of the IQ Panel 2 Plus, Qolsys managed to take home the top prize of "Best in Show". This is the 2nd time Qolsys won these awards. The original IQ Panel 2 System also won "Best in Show" in the TechVision Challenge in 2016. This continued success demonstrates the abilities of Qolsys and the fantastic security systems they put out.

It's easy to see what separates the IQ Panel 2 Plus from the rest of the pack. The system supports 128 wireless zones and includes a built-in LTE cellular communicator (AT&T or Verizon) for connecting with Alarm.com. An integrated WIFI card allows for dual-path connectivity right out of the box. There is also a Z-Wave Plus (500 Series) controller for establishing a convenient and effective smart home network.

Other features include automatic Bluetooth disarming, the ability to livestream compatible Alarm.com Cameras, partitioning and facial recognition. End users also appreciate its sleek, modern design and its beautiful 7-inch display screen that makes it a joy to use everyday. Each IQ Panel 2 Plus supports PowerG Sensors and one legacy frequency. The 319.5 MHz version comes standard, but users can alternatively choose 345 MHz or 433 MHz.

The IQ Panel 2 Plus is available for purchase right now from the Alarm Grid website. It is great for pairing with Alarm Grid's monitoring service. You will need a Gold Plan or higher to activate the cellular communicator and get the system connected with Alarm.com. If you have any questions about the IQ Panel 2 Plus or about our monitoring service, please reach out to us at support@alarmgrid.com. We look forward to hearing from you!

Hi DIYers. We have a relatively small video recap this time. Our team managed to make four (4) new videos. This includes three (3) from Jorge and one (1) from Jarrett. They are both ready and eager to help you learn your security system. Let's check out the new videos for this week.

Arming a Honeywell Alarm System Using Alexa

Jorge talks about how you can use Amazon Alexa to Arm your Honeywell Security System. This is made possible using Total Connect 2.0. You must open the Alexa App on your Android or iOS device and link your Total Connect 2.0 account. In order to use Total Connect 2.0, you will need an alarm monitoring plan that includes access to the service. You can use Alexa to Arm Away, Arm Stay and activate TC2 smart scenes. You cannot use Alexa to Disarm your system.

Low Battery Supervision On The 2GIG TAKE-345

Jorge explains how if your 2GIG TAKE-345 has a low backup battery, then all the associated zones will show a low-battery trouble condition. The 2GIG TAKE-345 is a wired to wireless converter designed for use with 2GIG Security Panels. Hardwired sensors connect with the TAKE-345. The module then sends a 2GIG 345 MHz Signal to the panel. The system sees these sensors as wireless sensors. If the 2GIG TAKE-345 has a low battery, then the associated wireless zones will show low battery. You cannot use hardwired life-safety sensors with the TAKE-345.

Getting Power To The Lyric Security System

Jarrett teaches users how to power the Resideo Lyric Alarm System. The system receives primary power from a plug-in DC transformer. If the electricity goes out, a backup battery will keep it powered on. There are 4-hour and 24-hour backup battery options available. We recommend using a Honeywell LT-Cable to connect the panel to its transformer. You can also use 18-gauge, 2-conductor wire to complete the connection. The system will power off if it is not receiving plug-in or battery power.

Testing My Alarm Panel Through Alarm Grid

Jorge explains how Alarm Grid customers can test their security systems. We recommend testing your system monthly. You must test your system once per year to receive an updated certificate of alarm (CoA). By receiving a CoA from Alarm Grid, you can save money on your homeowner's insurance. You must always put your system on test mode before testing your system. You can put your system on test mode by contacting us, contacting our central station partner Criticom, or use the MyAlarms.com feature.

If you're looking for reliable alarm monitoring service in Canada, then Alarm Grid is here for you! We happily monitor many Canadian homes and businesses and provide people with the peace of mind that they deserve. Our company offers central station monitoring services throughout Canada.

Many Canadians wonder if we can provide central station monitoring services for their homes and businesses. The answer to that question is yes. Not only can we connect Canadian security systems with a 24/7 central monitoring station, we can also ensure that emergency services will be sent out during break-ins, fires, carbon monoxide gas outbreaks and medical crises. We are proud to offer these important services to homes and businesses throughout Canada.

What is Central Station Monitoring?

First, it's important to understand what exactly is central station alarm monitoring. When a security system goes into alarm, the control panel sends out a distress signal using its communicator. This signal is routed to a central monitoring station that operates 24 hours per day, 7 days per week, 365 days per year (366 on leap years).

The incoming signal will be immediately received by a highly trained operator, who will take action based on the type of signal and the user's account settings. The typical protocol is to contact the end user and make sure everything is okay. If the operator is unable to reach the end user, or if the end user gives indication that they need help, the operator will then request emergency dispatch to the area. Thanks to alarm monitoring, many criminals have been successfully apprehended, and countless lives have been saved.

In order for central station monitoring to work, the security system must be able to send out various types of signals during alarm and other events. These signals must travel across an established communication network and reach the central station. Most systems send out signals across a cellular network and/or an IP network. Alarm Grid recommends using cellular communication whenever possible, as it offers superior reliability. However, IP-only communication can still serve as a viable option.

Alarm Grid central station customers in Canada receive monitoring service from Rapid Response Monitoring Services (RRMS). The company operates two (2) central stations, located in the United States (Southern California and New York State). When an alarm comes through from a Canadian security system, RRMS will have no problem contacting the end user in Canada and ensuring that emergency dispatch is sent out, when necessary.

Alarm Monitoring in Canada

Central station monitoring requires that an alarm system is capable of sending out emergency signals whenever alarm events occur. These signals must be able to successfully reach a central monitoring station. This is the only way for an end user to receive automatic emergency dispatch when they need it most.

An important consideration must be made when alarm monitoring service is conducted internationally. The security system will need to communicate across a network that is carefully designed for devices in the country where the system resides. For IP communication, this is no problem. Internet Protocol (IP) is relatively universal, and an IP device from one country should have no problem connecting with the local networks in different country. But things become a little more tricky when cellular communication is considered.

Cellular communication networks are established by service providers specific to that country of installation. Each service provider wants to ensure that only their customers are able to communicate across their networks. That is why they outfit their phones and other cellular devices with communicators that are designed to work with their unique networks. This is very important for these service providers to maintain and grow a successful business.

The cellular networks in Canada are different from those in the United States. If you bring a Canadian mobile device into the United States, it will usually need to roam to a cellular network unique to the area in which it is being used. If the device is unable to roam to a different network, then cellular communication will be impossible. The same is true if you use an American alarm monitoring communicator in Canada. The American communicator will need to roam to a Canadian cellular network.

But roaming to an international network isn't always easy. You cannot always expect a device from one country to work across a random cellular network in a different country. This is only possible if two cellular service providers from different countries have established a deal to allow their respective devices to roam to the other company's cellular networks.

Even then, this isn't always that simple. Most cellular service providers will charge roaming fees when a customer uses a device on an international network. For cellular alarm monitoring service, these fees are incurred by the company that operates the necessary communication servers. These are companies like Resideo's AlarmNet and Alarm.com. Those fees are then passed on to the alarm monitoring company.

Cellular roaming can result in high fees. As a result, many companies that operate alarm monitoring communication servers will shut down service for any security system that uses cellular roaming to connect with their servers. Only certain companies will allow alarm communicators to use roaming to connect with their networks. Fortunately, cellular communicators for alarm systems don't usually change locations once they've been installed. But, it's important to purchase a cellular communicator that is meant to work in the area of installation.

Most of the alarm monitoring communicators sold on the Alarm Grid website are designed for use in the United States. Only a small number will roam to a Canadian cellular network. And even then, some companies that operate alarm monitoring communication servers will not allow this. If you want cellular monitoring service in Canada, you will need a Canadian communicator or an American communicator that can roam to a Canadian cellular network. If you go with the latter, you must make sure the server operator won't shut down the service.

Fortunately, Alarm Grid does offer a few reliable options for Canadian users.

Qolsys IQ Panel 2 Plus AT&T LTE

Perhaps the best option for Canadian customers is the Qolsys IQ Panel 2 Plus AT&T LTE version. This is an excellent security system for both residential and commercial use. The panel features a beautiful 7-inch full-color touchscreen display, and its sleek, modern design allows it to fit-in nicely with almost any decor. The system supports 128 wireless zones and great features like automatic Bluetooth Disarming, live streaming from compatible Alarm.com Cameras, partitioning, facial recognition and built-in Z-Wave Plus control. These features help to make the IQ2+ one of the most complete and robust systems available.

But the reason why the Qolsys IQ Panel 2 Plus AT&T LTE is perfect for Canadian users is that the built-in AT&T LTE Communicator will roam to the Rogers LTE Network in Canada. Anyone living in an area covered by the Rogers LTE Network can expect the IQ Panel 2 Plus AT&T LTE to work reliably. Alarm.com won't shut down the connection, and Qolsys has informed us that there should be no issues. Please note that you will need a Gold Plan or higher (Self or Full) to use the AT&T LTE Communicator and connect with the Alarm.com Servers.

Additionally, the system also includes an integrated WIFI card. This means that a dual-path setup will be possible right out of the box. In fact, this is currently the only dual-path option that Canadian customers can purchase from our website. Each IQ Panel 2 Plus System can support PowerG Sensors that utilize 128-bit AES encryption and can communicate with the system from up to 2,000 feet away in open air. You will also have the choice of one legacy sensor frequency. These frequency options are 319.5 MHz, 345 MHz and 433 MHz. These frequencies are for Interlogix and Qolsys, Honeywell/Resideo and 2GIG, and DSC legacy RF sensors respectively.

The following IQ Panel 2 Plus Systems will work across the Rogers LTE Network in Canada:

• IQ Panel 2 Plus AT&T LTE 319.5 MHz - Supports PowerG & legacy 319.5 MHz Sensors
• IQ Panel 2 Plus AT&T LTE 345 MHz - Supports PowerG & legacy 345 MHz Sensors
• IQ Panel 2 Plus AT&T LTE 433 MHz - Supports PowerG & legacy 433 MHz Sensors

Please note that the Verizon LTE Version will not work in Canada. This is because the communicator will not roam to a Canadian cellular network. Additionally, Qolsys also offers a Telus LTE version of the IQ Panel 2 Plus. At this time, we do not offer the Telus LTE variant on our website. However, if you are able to purchase an IQ Panel 2 Plus Telus LTE System, we will be happy to activate it and provide reliable cellular monitoring service.

Interlogix Telus LTE Communicator

The Interlogix 600-1048-XT-LTE-TL and the Alarm.com XT-511-CA-TL are both Telus LTE Communicators for the Interlogix Simon Series Systems. With the impending sunset of 3G networks, we strongly recommend purchasing an LTE communicator for your alarm system. This makes the Interlogix Telus LTE Communicators a great choice for Canadian users. If you don't need the advanced features of the IQ Panel 2 Plus, then you can certainly do well with an Interlogix Simon System and a Telus LTE Communicator.

Interlogix Systems have long been regarded as excellent budget and economical security systems. They are relatively basic in terms of functionality, and they will provide reliable and trustworthy monitoring service for the end user. The Simon lineup includes the Interlogix Simon XT, the Interlogix Simon XTi, the Interlogix Simon XTi-5, and the Interlogix Simon XTi-5i. All four systems can support the Interlogix 600-1048-XT-LTE-TL and the Alarm.com XT-511-CA-TL. But please note that the Simon XT must be running at least firmware version 1.3 to use a cellular communicator. All versions of the XTi, XTi-5, and XTi-5i can support the module. Remember though, you will need a Gold Plan or higher (Self or Full) from Alarm Grid to support the module. For more information on upgrading a Simon Panel to LTE, please see this helpful FAQ.

Most Interlogix Simon Panels support up to 40 zones, and the cellular communicator add-on also functions as a Z-Wave controller for smart home automation capabilities. The communicator will let the system connect with the Alarm.com service. This will allow you to control your system remotely using the Alarm.com Mobile App. You can also access the app to view Alarm.com Cameras and control Z-Wave devices. While there are certainly more robust systems available, an Interlogix Simon System is still more than serviceable for many homes and smaller businesses.

Please note that the Interlogix Telus LTE Communicator is a special order item for us. It may take longer than average to arrive in the mail. Keep this in mind when ordering this product.

IP Only Monitoring

Although cellular monitoring is recommended due to its exceptional reliability, you can still go with an IP only monitoring setup. In fact, many users prefer this because of the lower monitoring costs. If you have reliable internet service, then this can work quite well. Just remember that if your internet does go down, then your home or business will be vulnerable. Alarm Grid is not responsible for internet outages, so do this at your own risk.

The thing with IP only monitoring is that you will not be able to use Alarm.com. This is because accessing Alarm.com requires a compatible cellular communicator. For that reason, you will want to use an AlarmNet System instead. And the only systems that can access AlarmNet360 and Total Connect 2.0 are those from Resideo (formerly Honeywell). But despite those restrictions, you are free to choose from virtually any Resideo Security System from our website.

Alarm Grid recommends the Resideo Lyric Alarm System for any Canadian user looking to go the IP only route. This system comes with a 2.4 GHz WIFI communicator built-in, so you won't need any additional equipment to connect it to your local IP network. It can support 128 wireless zones, 72 Z-Wave devices and nearly all of the devices from the Honeywell 5800 Series. It can also support its own lineup of Honeywell SiX Series Sensors that offer 128-bit AES encryption and a 300-foot nominal wireless communication range.

By going with IP only monitoring service, you can save money with a Bronze or Silver Plan instead of purchasing a Gold Plan. However, you will still need to upgrade to Platinum if you want video surveillance service. All of our plans other than standard Bronze include access to Total Connect 2.0 so that you can control your system remotely. The Total Connect 2.0 Mobile App can be downloaded for free from the Google Play Store and the Apple App Store. This is an outstanding platform for Arming and Disarming, checking current system status and controlling your Z-Wave smart home devices from anywhere.

Sign-Up for Alarm Monitoring in Canada!

Alarm Grid welcomes anyone in Canada who wants dependable and trustworthy monitoring service. We already provide exceptional service and support for hundreds of Canadian customers. We would love for your home or your business to join our growing family. To get started, please visit out alarm monitoring page to learn more about the monitoring plans we offer.

And if you have any questions or concerns about alarm monitoring, we would certainly like the opportunity to speak with you. The best way to reach us is to email support@alarmgrid.com. We will check your email at our earliest convenience and respond back as quickly as possible. If you would prefer to speak on the phone, we can be reached at (888) 818-7728. Our regular office hours are 9am to 8pm EST M-F. We look forward to hearing from you and monitoring your home or business for many years to come!

Hi DIYers! We are happy to announce that the Alarm Grid logo will now appear in the lower-left corner of downloaded Alarm.com video clips. This new feature applies to any Alarm Grid customer who uses Alarm.com Cameras for video surveillance. You should notice the logo effective immediately.

The Alarm Grid logo should appear in the bottom-left corner of any downloaded video clip from Alarm.com. This includes any video clip that you choose to share through email, text message or social media. Sharing the clip effectively downloads it. This will count towards your monthly limit of allowed clip downloads. The logo will be semi-transparent so that it is clearly visible, but does not obscure the video in any fashion.

We believe that this new addition will add a nice touch to Alarm.com video clips. It will also help to identify the source of the clip in the event that you ever need to present video evidence to the authorities. Other than this image, you should not notice any changes to your Alarm.com video clips or your Alarm.com service in general.

Please note that this image will not be present in the live video feed for Alarm.com Cameras. The logo will also not appear in clips you view directly from Alarm.com. It will only be present in downloaded video clips.

Below is an example of what the image should look like in a video clip:

If you do not have Alarm.com video surveillance included in your monitoring plan, you can check our monitoring page for more information. You will need a Platinum Plan to use Alarm.com Cameras. We also offer a standalone video surveillance plan if you want to use Alarm.com Security Cameras without regular monitoring service.

Please email us at support@alarmgrid.com if you have any questions about this new feature or the Alarm.com service in general. You may also call us at (888) 818-7728. Our regular office hours are 9am to 8pm EST M-F. We look forward to hearing from you.

DSC decided to extend the lifespan of their Impassa System by releasing a dual-path LTE communicator. The communicator is called the DSC TL8055LTVZ, and it is available for purchase right now from the Alarm Grid website. This is the first LTE communicator for the DSC Impassa Alarm System.

The DSC TL8055LTVZ provides connectivity with the Verizon LTE Network. It uses a hardwired ethernet connection for internet access. If one communication path goes down, the other will be there to back it up. The communicator will allow the system to connect with the Alarm.com Servers. Please note that you will need a Gold Plan or higher to activate the communicator and use it with Alarm.com.

In order to use the DSC TL8055LTVZ, your Impassa Panel must be running firmware version 1.3 or higher. This is the same firmware version required for an Impassa to use any cellular communicator and connect with Alarm.com. If you already have an Impassa System connected with Alarm.com, you can just swap out the old communicator for the new TL8055LTVZ. The system will provide normal operation after you activate the module.

At this time, Alarm Grid does not offer a standalone Impassa System with no communicator installed. We also do not offer an Impassa with a TL8055LTVZ already installed. We only recommend the DSC TL8055LTVZ for customers with an existing Impassa who want to extend the lifespan for their system. With LTE connectivity, the TL8055LTVZ will ensure that your Impassa can stay monitored for many years to come.

If you are looking for a new Alarm.com Security System, then we recommend going with a Qolsys IQ Panel 2 Plus instead. This is a state-of-the-art security system that offers all the features and functions you could ever want. You might also consider waiting for the new 2GIG GC2e and GC3e Systems, which we expect to be available later this summer. However, if you have an existing Impassa, then the DSC TL8055LTVZ is for you.

Additionally, Alarm Grid is also now offering the DSC WS4933 Wireless Carbon Monoxide Sensor. The device uses electro-chemical sensing technology to detect odorless and tasteless carbon monoxide (CO) gas. This sensor features a slim-line design and a built-in 85dB sounder. It comes equipped with a test button and a low-battery indicator. It uses a single CR123A battery for power. The device has an average battery life of five (5) years with typical use. It is available for purchase now.

If you have any questions or concerns about the DSC WS4933 or the DSC TL8055LTVZ, please email us at support@alarmgrid.com. You may also call us at (888) 818-7728 during our regular business hours of 9am to 8pm EST M-F. We look forward to answering your questions.

Resideo will be pushing down an over-the-air (OTA) firmware update for all AlarmNet LTE Communicators later this month. This update will go through automatically, and it should not affect your monitoring service in any fashion. The update will be applied sometime later this month.

This update only affects the communicator, not the panel itself. The updates will be applied automatically in batches until it has been applied to every Resideo LTE Communicator. First the Verizon LTE Radios will be updated, followed by the AT&T LTE Radios. Resideo will start each update cycle with batches of units that were registered first. The company will follow a sequential order, finishing with batches of units that were registered last. Any new unit that is activated will be placed at the end of the cycle.

It is possible that your system may reboot as part of this update process. However, it should resume normal operation after the update is complete. Additionally, you may notice the following contact ID codes in your Event Log on Total Connect 2.0:

Resideo says that this update will allow their LTE communicators to interact more effectively with the cellular network. Users should expect this update to go through sometime later this month. We do not have an exact date as to when the update process will begin. If you have any questions about this update, please contact us at support@alarmgrid.com for more information.

Hi DIYers! It's time for another video update from Alarm Grid. This time we're covering the videos from May 30th and 31st. We have six new videos this time. Joe has four, while Jorge and Jarrett each have one. The Alarm Grid boys are back to help you learn your system. Let's check them out.

Connecting an LTE-XV to a VISTA-21iP

The ever-friendly Joe teaches you how to connect a Honeywell LTE-XV to a Resideo VISTA-21iP Security System. The Honeywell LTE-XV is a Verizon LTE Communicator for VISTA Series Systems. It follows the same setup process as the Honeywell LTE-XA, which is the AT&T LTE Communicator. Please note that by adding an LTE-XV or LTE-XA to a VISTA-21iP, you will disable the integrated IP communicator for the system. If you want to use an external dual-path communicator with a VISTA-21iP, you should add a Honeywell LTE-IV instead.

The ADC-V522IR Audio Features

Joe explains the two-way audio capabilities of the Alarm.com ADC-V522IR Security Camera. If you use this camera with the Qolsys IQ Panel 2 Plus, you can livestream the audio and video directly from the panel. You can also get live audio and video from the Alarm.com Mobile App. This app can be conveniently accessed right from your Android or iOS device. You can even speak through your Android or iOS device and have your voice come through the camera. This will allow you to have a live two-way conversation with whoever is at the other end.

Connecting the August Smart Lock Pro to WIFI

Joe helps you connect your August Smart Lock Pro to a WIFI network. To do this, you will need an August Connect WIFI Bridge. Getting your August Smart Lock Pro connected with WIFI is recommended if you want to use the device with Apple HomeKit. However, it is not required. The only other way to use HomeKit with the August Smart Lock Pro is to have your HomeKit Hub within Bluetooth range (10 to 15 feet) of the lock. Your HomeKit Hub can be an iPad, HomePod or AppleTV (4th Generation or higher).

Arm Stay vs. Arm Instant

Fan-favorite Jarrett explains the differences between Arm Stay and Arm Instant. The major difference is that Arm Instant ignores all Entry Delay settings. This means that any Entry/Exit Zones will effectively operate as Perimeter Zones. If you fault an Entry/Exit Zone while the system is Armed Instant, then an immediate alarm will occur. If you want to Disarm the System while it is Armed Instant, you will need to do so without activating an Entry/Exit Zone. We recommend using a Security Key Fob or an interactive service platform like Alarm.com or Total Connect 2.0.

Response Types Supported by the SiXPIR

Jorge discusses the Response Types that can be used with the Honeywell SiXPIR Motion Detecting Sensor. The only available Device Type for a SiXPIR Zone is "Motion Sensor". This restricts the Response Types that can be used. You cannot set the Device Type to "Other" to gain access to the full list of Response Types. As a result, the only Response Types you can use with the SiXPIR are Interior Follower, Perimeter, Day/Night, Interior With Delay, Resident Monitor, Resident Response, General Monitor, and General Response.

Using the August Smart Lock Pro with Apple HomeKit

Joe talks about using the August Smart Lock Pro with Apple HomeKit. By including the August Smart Lock Pro with your Apple HomeKit network, you can operate the lock from anywhere using your iOS device. There are two ways to use the lock with HomeKit. The first is to pair the August Smart Lock Pro with the August Connect WIFI Bridge. This will allow the lock to connect with a WIFI network so that you can access it remotely. The other option is to have the lock within Bluetooth range of your HomeKit Hub. This can be an AppleTV (4th Generation or higher), iPad or HomePod.

Hi DIYers! We are happy to announce that we are offering a sale on the iGSMV4G and the iGSMV4G-TC2 effective immediately. The iGSMV4G can be purchased for $50. The iGSMV4G-TC2 is available for $60. These are AT&T 4G Cellular Communicators that allow VISTA Panels to connect with AlarmNet360.

Earlier this year, AT&T announced the sunset of their 3G and 4G networks. By February 2022, it will no longer be possible to use an AT&T 3G/4G with your alarm system. You must upgrade to an LTE communicator by then. Additionally, AlarmNet will no longer allow activations for AT&T 3G Communicators and AT&T 4G Communicators starting Wednesday June 26th, 2019.

We still have some iGSMV4G and iGSMV4G-TC2 products in stock. We want to get rid of them before they become unusable. This is a perfect opportunity to get your Resideo VISTA System online for a very low price. With these communicators, you can access Total Connect 2.0 and use all of the available features. Please note that you will need a Gold Plan or higher to activate a cellular communicator with Alarm Grid. Also, we cannot offer overnight orders for these products.

If you do get one of these communicators, you must activate the module before June 26th. After that date, it will be impossible to activate the cellular portion of the communicator. Additionally, if you deactivate the communicator or discontinue service for any reason, you will not be able to reactivate this unit for cellular service after June 26th. You will still be able to use the communicator for Internet Communication only after this date.

Resideo has stated that more recently manufactured modules will be able to be activated for up to 180 days after June 26th. However, we cannot guarantee that a new iGSMV4G will be able to be activated after that date. For your own planning, you should not expect an AT&T 3G or 4G communicator to be activated after June 26th.

The Honeywell iGSMV4G is a dual-path AlarmNet Communicator for Resideo VISTA Series Systems. It uses AT&T 4G and hardwired ethernet to connect with the AlarmNet Servers and provide access to Total Connect 2.0. This module will provide fast and reliable connectivity until February 2022. The cellular portion of the module will no longer work after February 2022. At that time, you will want to upgrade to a newer LTE communicator. We are offering the iGSMV4G for $50.

The Honeywell iGSMV4G-TC2 is a bundled kit that includes the iGSMV4G module, as well as the necessary PROM Chip upgrades for the VISTA-15P and VISTA-20P Alarm Systems. You should purchase this kit if your 15P or 20P System is running a firmware version of at least 2.0, but less than 9.12. Any 15P or 20P system running less than version 9.12 will not be able to be used with Total Connect 2.0. We are offering this kit for $60.

If you aren't sure what firmware version your system is running, you can check the current PROM Chip. This is a small black chip located in the middle of the system. This FAQ can teach you how to replace an old PROM Chip if needed.

Here is an example of a PROM Chip for a VISTA-20PSIA System. This is basically a VISTA-20P System with some added features put in place to prevent false alarms. Note that this system is running v10.23, which is high enough to use TC2.

If you want to future-proof your VISTA System with an LTE communicator, then we can certainly help you with that as well. We currently offer the Honeywell LTE-XA (AT&T LTE), the Honeywell LTE-XV (Verizon LTE) and the Honeywell LTE-IV (dual-path Verizon LTE and IP ethernet). All of these communicators will extend the life of your VISTA System well into the very distant future.

Keep in mind that a VISTA-15P or VISTA-20P System will need to be running at least firmware version 9.12 to support Total Connect 2.0. A VISTA-21iP must be running at least version 3.13 to support TC2. We offer PROM Chip upgrades for VISTA-21iP Systems here. We do not offer bundled kits for VISTA-21iP PROM Chips. The PROM Chips included in the iGSMV4G-TC2 Kit are for 15P and 20P Systems only.

Remember, we cannot offer overnight orders for either the iGSMV4G or the iGSMV4G-TC2. You must activate these communicators before June 26th. They can remain active until February 2022. After that, you must upgrade to an LTE communicator or use IP only communication. If you have any questions about this sale or these communicators, please contact us at support@alarmgrid.com. We look forward to hearing from you.