Home Security Blog

Qolsys IQ Panel 2 and IQ Panel 2 Plus users will be pleased to learn that a new firmware update is available! Qolsys IQ Panel 2 Firmware Version 2.6.1 can be downloaded via patch tag right now. Alarm Grid recommends that IQ2 and IQ2+ users download the update at their earliest convenience.

Important Note: For those looking for the 2.6.1 Firmware File needed to update the panel using an SD Card, we will make that file available as soon as possible. Qolsys has not yet posted it. However, when the SD Card method is used, the panel will still need a WIFI connection, and active monitoring in order to be sure the panel updates properly. For this reason, unmonitored systems should not attempt this update method unless the user is absolutely sure the "Firmware2" update is not needed on the system. For those who need the "Firmware2" update, it is recommended that the Patchtag method of updating discussed below be used.

Before we get into how to download Firmware Version 2.6.1, we would like to discuss what the new update includes. This isn't a particularly loaded update, but it still includes some new features, plus some important fixes and general system improvements. For those reasons, updating at your earliest convenience is advised.

There is a new Sensor Group for motion sensors, that being Sensor Group (45) - Away/Stay Instant Non-Follower. This is just like Sensor Group (15) - Stay Instant, except that the new Sensor Group (45) will still have the system go into alarm if the sensor is faulted while the system is armed away or armed stay, even if an Entry/Exit Zone is faulted first. With the old Sensor Group (15), the system will not go into alarm if the sensor is faulted after (following) an Entry/Exit Zone. In other words, if you fault a sensor with Sensor Group (45) while the system is in its Entry Delay countdown, an alarm will occur, but if you do the same with Sensor Group (15) when the system is in its Entry Delay countdown, no alarm occurs.

For SD Card upgrades, there will be an auto-push of the "Firmware2" Patch from Alarm.com, assuming that the patch hasn't already been applied. This patch prevents certain IQ2 Panels from automatically rebooting at times. You can see more information about the Firmware2 fix from this prior blog post. The only other new feature release from the 2.6.1 release is that the IQ2 is now compliant with BS-8243 Standards in the United Kingdom.

All other changes for the IQ2 in 2.6.1 are general system improvements. As listed below:

• Fixed an issue regarding SRF Sensors, outlined in TSB 210705. This issue prevented legacy SRF sensors from communicating with the IQ2 properly following an AC power loss condition. More information on the issue can be found here.
• Stability improvements to dual-path communication with Alarm.com.
• Improved push notification of message center messages while on Photo Frame screensaver.
• Improved boot-up after performing a software update.
• Improved doorbell camera streaming and push alerts when the panel is in the lock screen.
• Alarm.com backend now shows username when arming/disarming from PowerG Keypads.
• Corrected issue with an improvement from 2.6.0 so that silent and audible panics triggered from the panel are able to properly report as different CID codes to the central station.
• Corrected issue from 2.6.0 involving daily & weekly communication tests with central station.

With that out of the way, let's explain how to apply the update! Like all of the other recent updates, users on Firmware Version 2.5.0 or 2.5.1 will need to stage upgrade to 2.5.3 first before upgrading to 2.6.1. But if you are on 2.5.3 or higher or on less than 2.5.0, then you can go right to 2.6.1. And as always, your system must be on at least 2.0.1 for any firmware update to be applied.

To get started applying the update, make sure your IQ2 or IQ2+ is plugged in and that its battery is charged. Your system must be connected to WIFI and actively monitored so that Alarm.com can determine if the Firmware2 update is required, and then send it to the panel via WIFI if it is. Begin from the main screen of the system. Press the small grey bar at the top. Pick Settings > Advanced Settings > enter the Installer Code if prompted (default 1111) > Upgrade Software > Patch Tag > enter iqpanel2.6.1 (must be entered exactly as shown) > OK > Upgrade Using Network. The update should then go through. Once it begins, do not touch the panel screen.

Remember, it will usually take about five (5) minutes for the update to be completed. You can then check the Software Version in the About Menu under the Software tab. This is good for confirming that the 2.6.1 Firmware Update went through as intended.

Please leave a comment down below with your thoughts on Qolsys IQ Panel 2 and IQ Panel 2 Plus Firmware Version 2.6.1. Don't hesitate to let us know about your experience with the panel or the firmware update. We want to hear your honest opinion and assist with any issues. Like always, stay tuned to the Alarm Grid Blog for more news and updates coming soon!

Frequent readers of our blog may remember from back in late March of this year that the Honeywell IPCAM-WOC1, also called the Lyric OC1, was discontinued without replacement. However, we may soon be reversing that statement, as we have heard that the outdoor camera may soon return!

If you are not familiar with the Honeywell IPCAM-WOC1, it is an outdoor security camera that is used with the Total Connect 2.0 interactive security notification and automation platform. It was quite shocking to us when the camera was discontinued, as it left no outdoor camera available for use with the TC2 platform. Nevertheless, we reported the news, and we even mentioned that it left the door open for a new camera to be revealed at ISC West 2021.

However, Resideo experts have stated that the Honeywell IPCAM-WOC1 was never really discontinued completely, and it was actually just being made temporarily unavailable due to supply issues. Once Resideo resolves the supply issues, the Honeywell IPCAM-WOC1 will supposedly be making a triumphant return. According to insider sources, such a return would not happen until September. It's still a couple months away, but a return might be a reality!

Please understand though, this is just a rumor at this time, albeit one with some very credible sources. We have also heard from our inside sources that it's possible that the Honeywell IPCAM-WOC1 may return as an updated model, with perhaps even a different part number. This would make sense, as the IPCAM-WOC1 was known for being a somewhat quirky device. An update to improve its performance upon return would certainly be appreciated.

We don't have much else to say about a possible return of the Honeywell IPCAM-WOC1. But we absolutely want a marketable and reliable outdoor camera for use with Total Connect 2.0. On that ground, we will be totally thrilled with a resurrection of the IPCAM-WOC1 Camera, especially if it comes as an updated model with more reliable performance. Resideo needs every resource they can get to complete with the Alarm.com Cameras, so this would be a good start.

Of course, we will keep you updated as we learn more about the Honeywell IPCAM-WOC1, so make sure to keep checking our blog for more information. And don't forget to leave a comment down below with your thoughts. We would love to know what you think of the Honeywell IPCAM-WOC1 Outdoor Camera and whether or not you would be interested in buying one if it makes its return. As always, we will return soon with more security news and updates, so make sure to stay posted!

It's time for our weekly video recap, this time covering releases from Monday and Tuesday of last week. We only have four (4) new videos for now, but we promise there are many more on the way. This week's releases all feature myself, and they cover the Honeywell Home PROA7PLUS. Let's begin!

Honeywell Home PROA7PLUS: Add a Z-Wave Device

I show you how to add a Z-Wave device to a Honeywell Home PROA7PLUS. The PROA7PLUS has a built-in module called the PROWIFIZW that provides the system with both WIFI and Z-Wave control. Paired Z-Wave devices can be controlled from the panel, and remotely from Total Connect 2.0 if the system is monitored with a plan that includes automation services. You can also use TC2 to create smart scenes for your Z-Wave devices so that they activate automatically based on a schedule or with system events.

Honeywell Home PROA7PLUS: Remove a Z-Wave Device

I show you how to remove a Z-Wave device from a Honeywell Home PROA7PLUS. Removing a device clears out its Z-Wave network data so that it can be paired with a new network. That is why you typically remove, or clear, a Z-Wave device before you attempt the pairing process when adding it to the network. This is done even if a Z-Wave device is brand-new, as many Z-Wave devices have residual network data leftover from factory testing.

Honeywell Home PROA7PLUS: Adding a Z-Wave Lock

I show you how to pair a Z-Wave door lock with a Honeywell Home PROA7PLUS. Like all other Z-Wave devices, a Z-Wave lock is paired with the PROA7PLUS by putting the system into its Z-Wave pairing mode and then activating the inclusion/exclusion function on the lock. For best results, it is advised that you clear the lock from the network before attempting to pair it. Most Z-Wave locks have a button that is used for inclusion/exclusion, or they require you to enter in a specific pairing command code using a push-button or touchscreen keypad.

Honeywell Home PROA7PLUS: Resolve WIFI Connection Issues

I explain some of the reasons why a Honeywell Home PROA7PLUS may be experiencing WIFI connection issues. One reason is that the password for the WIFI network may have been entered incorrectly. Another reason is that you are using a Ubiquiti Access Point (AP) with the PROA7PLUS, and you have the Auto-Optimize feature turned ON for the Ubiquiti device. Lastly, there could be something wrong with the PROWIFIZW module inside the PROA7PLUS, and it may need to be replaced.

Qolsys recently released a service bulletin describing an issue with certain IQ Hardwire 16-F units. This issue affects both the small enclosure and large enclosure versions. Under certain circumstances, affected units can signal a false tamper/tamper restore message for connected zones.

Qolsys TSB #210708, which was released on July 8, 2021, describes this issue, and the corrective action Qolsys is taking to remedy the problem. They do not provide a lot of information regarding what "conditions" bring about this behavior. We have asked for more detail, and if more information is forthcoming, we will provide updates here in our blog.

Rest assured that only a certain number of these devices are affected, and we will provide users with the necessary information to determine if they have one of these units. Qolsys IQ Hardwire 16-F units that were manufactured outside of the window in question are not affected and should not exhibit this behavior.

How to determine if your Qolsys IQ Hardwire 16-F small enclosure (SKU: QS7133-840) is affected:

On the unit itself, or on the box that the unit came in, check the Revision Sticker. This will appear as a bar code on the sticker and will be marked with SN: and DL: If the 4th character of the SN, moving from left to right, is a "C" then the Qolsys IQ Hardwire 16-F small enclosure should be returned/replaced. This sticker may be found on the rear of the unit and may require that you dismount the unit from the wall to get access it.

How to determine if your Qolsys IQ Hardwire 16-F large enclosure (SKU: QS7134-840) is affected:

On the Qolsys IQ Hardwire 16-F large enclosure, the way you determine the revision is the same, but the revision information is different. On these units the revision to be on the lookout for is "B" rather than "C". This sticker should also appear on the unit itself as well as on the box that the unit comes in. Since these devices come from the factory with an enclosure, the sticker may be on the enclosure rather than the printed circuit board. Unfortunately, it may also be on the back of the enclosure, requiring that it be removed from the wall to be accessed. When reading the sticker, the 4th character when viewing the SN from left to right is "B" on affected units. See the example below:

Qolsys has pulled back available affected stock to correct this issue. Units that may have been affected, but have since been pulled back into manufacturing and reworked or replaced, will sport a sticker that says "TEST OK".

If you purchase a Qolsys IQ Hardwire 16-F that falls within the Revision range discussed above, but the item has a "TEST OK" sticker affixed somewhere on the packaging or the unit itself, then you do not have to worry about this issue. If you purchased a Qolsys IQ Hardwire 16-F prior to the date that this notice was released, and your device falls within the revision range discussed above, then you should contact your distributor to discuss replacing the unit. Per Qolsys, you should do this even if you haven't observed the behavior described in this Technical Service Bulletin.

If you are an Alarm Grid customer, and you purchased an affected unit from Alarm Grid, you can contact us at support@alarmgrid.com. We are here Monday - Friday from 9am to 8pm ET. If you prefer to speak to us by phone, you can reach us at 888-818-7728. It is our pleasure to assist you with any and all of your alarm needs. Stay safe!

We have learned from Alarm.com that some new features will soon be made available for the Alarm.com ADC-SWM150 Smart Water Valve and Meter. The new device features will be accessible on the latest version of the Alarm.com Mobile App for Android and iOS, Alarm.com Mobile App Version 4.19.2.

According to Alarm.com, iOS users "can select specific days to view their water usage and scroll back in the history to see how their usage has changed over time." The Alarm.com Mobile App will allow them to select specific days within the past thirty (30) days and view their water usage for the selected day(s). Users will also be able to review their usage history across the past 30 days. This is great for monitoring your water usage to make sure that you aren't being wasteful or letting your water conservation practices slip.

As for Android users, the new features seem to be a bit more limited, but the Android version of the app will still allow you to access an all-new "water usage graph" to check water usage across the last seven (7) days. All water-related activity will be found within the Alarm.com Mobile App Water Card, which is easily accessible from your Android or iOS device.

Keep in mind that the new Alarm.com ADC-SWM150 features may not be available just yet. They are being included with Alarm.com Mobile App Version 4.19.2. According to Alarm.com, the new ADC-SWM150 updates will be made available "in the coming weeks", so just keep your eyes open for these updates, and look forward to them coming soon! We know it's a bit early to get excited and eager, but we want you to hit the ground running once these features are available. Stay alert for the new Alarm.com Updates, and be ready once they are here!

If you aren't familiar with the Alarm.com ADC-SWM150, it is a Z-Wave Plus smart water valve that you can use to control the water supply for a location. It is great for turning the water OFF to prevent damage in the event of a serious flood or leak. Many users use these devices in conjunction with flood sensors, and they create smart scenes so that the water valve is CLOSED and the water is SHUT OFF automatically upon a flood sensor detecting a leak and alerting the security system. The unique aspect of the ADC-SWM150 is that it also includes a meter for monitoring and tracking your water usage over time. The ADC-SWM150 is fitted to water pipes of up to 1.25" (31.75mm) in size. It is typically installed by a plumber.

In addition, Alarm Grid recently began offering the Qolsys IQ Water Valve Kits that include both a water valve and a flood sensor. Unlike the ADC-SWM150, the Qolsys IQ Water Valve devices are a bit more DIY-friendly, as they are actually designed to be self-installed by end users, with no need to hire a plumber. However, a Qolsys IQ Water Valve Kit does not include any water meter for tracking water usage, like the one you receive with the ADC-SWM150. For users who decide upon the Qolsys IQ Water Valve Kits, they are available in two (2) distinct variants, those being the Qolsys IQWV908-KIT-PG (PowerG), and the Qolsys IQWV908-KIT-SL (319.5 MHz S-Line)

The Alarm.com ADC-SWM150 and the Qolsys IQ Water Valve Kits are available now on the Alarm Grid website. Do you have any thoughts or questions on these products? Leave a comment down below, and get the discussion flowing along - these are water valves after all! Our team is always interested in what you have to say about the newest security products and services. And of course, remember to keep checking the Alarm Grid Blog for more news and updates coming soon!

We have a quick and easy tip for those using Z-Wave locks with Honeywell and Resideo ProSeries Panels like the Honeywell Home PROA7PLUS. You can have your panel user code pushed down to your Z-Wave lock, and you can also have your system automatically disarm when you enter that code into the lock.

Setting this feature up will offer some great convenience in your life. You can imagine walking up to your home, entering your panel code into your Z-Wave lock, the door unlocking, and then your system disarming, without you needing to interact with the panel at all, and then going about your day. We'll show you how to make it happen.

You can set this feature up for any panel code that you have programmed on your ProSeries System. Begin from the main screen, and choose the three (3) horizontal bars button at the bottom, followed by Settings, then User Management. Enter your Master Code (default 1234, but usually changed) or your Installer Code (default 4112) to get in. Then select the user with the code you want to use at the lock. Scroll down to Z-Wave Lock Control, and you can choose one of the following three (3) options:

• None - Turns the feature off
• Sync User Code to Lock - The code will be pushed to the lock so that you can unlock using the code.
• Sync User Code to Lock & Disarm - The "money" option! The code will be pushed to the lock so that you can unlock using the code, AND the ProSeries System will disarm when you enter the code and unlock the lock!

Just choose the option that you want for that code (you know which one we recommend), and then press the black Save button in the upper-right corner. You will need to provide the system's Master Code to confirm the change, and then you're all set! We can't state enough how cool this feature is, so take advantage of it!

But before you go and make your life more convenient, why not make your life more EXCITING by leaving a comment on the Alarm Grid Blog? Let us know what you think of the feature. Have you tried it out before? Are you going to test it now. Do you need to buy a Z-Wave lock first? How about the Yale YRD226? We think that's a handsome lock, and it will look great in your residence. We promise! Anyway, stay tuned for more great content like this on the Alarm Grid Blog, coming soon!

We have a quick tip today for users setting up Notifications on Total Connect 2.0, specifically regarding Notification Triggers for IP cameras. The HD cameras offer a much more diverse selection of Notification Triggers than legacy cameras, which have "Video Events" as their only option.

If you are not familiar with Total Connect 2.0 Text and Email Notifications, then the term "Notification Triggers" is used to identify the action(s) that cause text and/or email alerts to be sent to designated users. In the case of security cameras, you will likely want to be notified if your camera records a video clip. That way, you will know to check out the clip and make sure that everything is alright.

However, the selection of Notification Triggers is much wider if you are working with an HD camera versus and older legacy camera. For an HD camera, you can choose specific types of video captures for notifications, while leaving other types of video captures off the trigger list so that you aren't necessarily notified for every type of camera recording. For instance, you might want to be notified if your camera records a clip for an alarm event or due to detecting motion, but not if your camera begins recording due to sound-based detection.

Note the available selections in the list below. You can pick and choose which of these notifications you want to use with your Total Connect 2.0 HD camera, and which ones you do not. If you choose all eight (8), then it will essentially serve as the greyed out "Video Events" option, which is the only viable option when using legacy cameras.

But as you will notice for legacy cameras, only "Video Events" can be selected as the Notification Trigger. This is pretty much a cover-all option that includes all the individually selectable options that you would have for an HD camera. In other words, if you want to set up Notifications for any legacy cameras, then you will have to make it so that any and all camera activity will trigger a notification. For that reason, it is extra important that you adjust the sensitivity levels for your legacy cameras so that you aren't bombarded by alerts!

For reference, the only HD cameras used with Total Connect 2.0 are the Honeywell IPCAM-WIC1, the Honeywell IPCAM-WIC2, and the discontinued Honeywell IPCAM-WOC1. All other IP cameras used with TC2 are legacy devices. There is hope and speculation that Resideo (formerly Honeywell) will unveil some new HD cameras at upcoming ISC West 2021, but that is a story for another time.

This doesn't mean that if you mix and match legacy and HD cameras on a single TC2 account that you are restricted to "Video Events" for your Notification Triggers. You can create separate sets of notifications as needed so that you have fully customized alerts for your HD cameras, plus the "Video Events" Notifications set up for your legacy cameras.

Don't forget that Total Connect 2.0 allows you to have up to eight (8) HD cameras per account, plus a maximum of six (6) legacy cameras. You may want to refer to this helpful FAQ for more information on Total Connect 2.0 Clip Limits. We know that it can be a bit confusing regarding all the separate rules for HD vs legacy cameras on Total Connect 2.0, so definitely refer to that guide if you need a refresher!

Also, make sure to read our complete guide to setting up Total Connect 2.0 Notifications. That will show you exactly how to create TC2 Notifications the way you want so that you and those around you are properly alerted to events and activity on your security system, which includes any security cameras you have set up. Don't forget to leave a comment down below with your thoughts on Total Connect 2.0 Notifications and Alerts. We're very interested to hear what you have to say. And remember to stay tuned to the Alarm Grid Blog for more security content, news, and tips coming soon!

Alarm Grid is happy to announce that the Honeywell Home PROSIXRPTR Wireless Repeater is now available for purchase. The wireless repeater works with Honeywell Home and Resideo PROSIX Sensors and Honeywell SiX Sensors used with the ProSeries Security Panels, including the PROA7PLUS.

If you aren't familiar with wireless repeaters, these devices effectively double the range of compatible wireless sensors. This works by taking the wireless signal sent out from a wireless sensor and sending it out a second time, thereby effectively repeating the signal and doubling the sensor's range, assuming that the repeater module is placed strategically. The PROSIXRPTR is the first wireless repeater released from Resideo since the Honeywell 5800RP Wireless Repeater which is used to repeat the wireless signals of Honeywell 5800 Sensors. The new PROSIXRPTR is also the first-ever encrypted wireless repeater released by Resideo. Up to two (2) PROSIXRPTR devices can be used with a ProSeries System, with each repeater being placed in a different direction from a centralized ProSeries Panel.

There's a lot to take in with the PROSIXRPTR, so we'll do our best to cover everything here. The first thing we want to note is that the PROSIXRPTR is not a "plug-and-play" device, as you may be accustomed to with most wireless repeaters. In other words, the PROSIXRPTR will not begin repeating wireless signals until it is enrolled with a ProSeries Panel. These panels include the aforementioned PROA7PLUS, the Resideo PROA7PLUSC, the Resideo PROA7C, and the Honeywell Home PROA7. Any ProSeries Alarm System in need of a PROSIXRPTR Wireless Repeater must be on at least Firmware Version 3.591.92.0, which you can read about in greater detail here. The reason why the PROSIXRPTR needs to be enrolled with the alarm panel is because it is interacting with encrypted signals, and it needs to know sensitive network information to do its job successfully. Although you can have two (2) different PROSIXRPTR modules paired with a single ProSeries Panel, the two units will not communicate or "talk with" each other in anyway, and you cannot use a "series" setup to "triple" the range by having a sensor signal bounce off of one PROSIXRPTR to another PROSIXRPTR on its way to the panel. The PROSIX or SiX wireless signal will only be recognized by a single PROSIXRPTR, it will get repeated once, and will then end up at the ProSeries alarm panel.

There are other limitations affecting the PROSIXRPTR Repeater that should be discussed. While the unit can repeat SiX Sensors used with a ProSeries Alarm Panel on a high enough firmware version, the PROSIXRPTR cannot repeat the signals for SiX Series Sensors used on a Honeywell Lyric Security System. Remember, the PROSIXRPTR must enroll with the panel it is being used with. The unit has no way of integrating with the Lyric, and it cannot repeat wireless SiX Series signals used with that system. Unfortunately, Resideo never released a repeater for the Lyric and SiX Sensors, so that is just a limitation that Lyric users will have to live with, at least for now. The PROSIXRPTR also cannot repeat the signals of any legacy sensors that are being used with the Honeywell Home PROTAKEOVER Module. There are various legacy wireless repeaters available, so please reach out to us at support@alarmgrid.com during our usual 9am to 8pm ET M-F business hours if you need help figuring out which one to get for your alarm system.

One other thing we want to note with the PROSIXRPTR is that while it comes with its own transformer and backup battery, it does not come with any cabling for connecting the transformer. Make sure you have some around when you go to set it up. The unit supports a wire run of up to fifty (50) feet (~15.2 meters) when using 18 AWG cabling, and the maximum distance goes down if thinner cabling is used, so make sure to observe the permitted wire runs. Alarm Grid offers alarm wiring on its website if you need some. We even offer 10 ft., 15 ft., and 25 ft., pre-cut lengths of 22 gauge, 4-conductor wire. Or, you should be able to find some at your local hardware store. You can also use a Honeywell LT-Cable if you don't want to prepare your own wiring.

The PROSIXRPTR can be purchased on our website now! Please email us if you have any questions. Also, don't forget to leave a comment down below to share your thoughts on this new unit. We would love to hear what you have to say. And of course, keep paying close attention to the Alarm Grid Blog if you want to hear the latest security news, tips, and product releases. We'll be back soon, so stay posted!

Alarm Grid is closing early today Monday, July 5th, at 2pm ET. We will be returning at 9am ET tomorrow, July 6th. If you need to reach us, please contact our support email support@alarmgrid.com. We will do our best to give you a prompt reply as soon as we can upon our return tomorrow.

Remember, if you need to put your system on test mode with our central station partner Criticom Monitoring Services (CMS), you should call our number (888) 818-7728, and choose option [9]. If you are an Alarm Grid monitored customer in Canada, and you need to put your account on test mode with Rapid Response, you should call (800) 932-3822. Again, we will be back tomorrow with our regular business hours.

Welcome back from 4th of July! We have had a busy past couple of weeks at Alarm Grid since our last video recap. This time, we have seven (7) new videos to show you, including five (5) with Jorge and two with myself. We cover the PROA7PLUS, 2GIG Edge Cameras, and 2GIG GC2 Firmware Updates!

2GIG Edge: Alarm.com Cameras that Support Live Streaming

Jorge explains which Alarm.com Security Cameras can be streamed directly to a 2GIG Edge Alarm Panel. Most of the newer Alarm.com Cameras can be used in this way. In order for this to work, a camera must be paired with the same Alarm.com account used with the 2GIG Edge, and it must be enabled for panel streaming from the Alarm.com website or mobile app. Cameras can be streamed from the Smart Home Menu on the 2GIG Edge.

2GIG Edge: Alarm.com Cameras that Support 2-Way Audio via Live-Streaming

Jorge teaches users about two-way audio playback when live-streaming security cameras on the 2GIG Edge. While nearly all Alarm.com Cameras can be used for video streaming on the 2GIG Edge, only a smaller selection of cameras can be used for live audio streaming. Really, it's mostly the indoor residential cameras that do audio streaming. Most of the Alarm.com Commercial Cameras that support Power over Ethernet (PoE) and all Alarm.com Outdoor Cameras do not support two-way audio, as they typically do not have built-in microphones.

2GIG Easy Updater Tool: Updating

Jorge explains how to update the 2GIG UPDV Easy Updater Tool that is used to update the firmware on a 2GIG Go!Control GC2 Security System. The Easy Updater Tool contains the firmware update for the GC2 System. If the firmware on the Updater Tool is outdated, then you must update the Updater Tool by following the process outlined in this video. The current downloaded firmware on the Updater Tool will be displayed across the device screen when power is applied. This will let you know if you need to updater the Updater Tool.

2GIG GC2: Updating Using the Easy Updater Tool

Jorge teaches you how to use the 2GIG UPDV Easy Updater Tool to update the firmware on a 2GIG Go!Control GC2 Alarm Panel. After you have updated the firmware on the Updater Tool itself, you can then use the device to update the firmware on the GC2 Panel. Updating to the latest firmware version will ensure that you can use all of the released features for the system and that all of the latest hardware is supported. The LTE communicators for activating with Alarm.com and alarm monitoring will require a certain firmware version.

Honeywell Home PROA7PLUS: Delete a Zone

Jorge shows you how to delete a zone on a Honeywell Home PROA7PLUS or other ProSeries Alarm System. When you delete a zone, the associated sensor will no longer be programmed with the system. You would need to re-enroll it in order to continue using it. For the encrypted PROSIX Sensors and SiX Sensors, after deleting the sensor, you will then be able to enroll it with a new ProSeries Panel, provided that the sensor received the deletion signal from the panel. When deleting PROSIX and SiX Sensors, be sure the sensor is powered on and within range of the ProSeries Panel at the time of deletion.

Honeywell Home PROA7PLUS: Add a User Code

I show you how to add a new user code to a Honeywell Home PROA7PLUS Alarm System or other ProSeries Panel. All of the ProSeries Systems support up to (96) total user codes, so you should have no trouble giving everyone in your household or office their very own code to use when controlling the system. After you have added a user code, you can then go back into user settings to configure automatic Bluetooth disarming and Z-Wave lock functionality for the user.

Honeywell Home PROA7PLUS: Clear a Tamper Error

I show you how to clear a tamper error on a Honeywell Home PROA7PLUS or other ProSeries Security Controller. A tamper error occurs when the red tamper button on the back of the ProSeries Controller isn't held down properly. This is usually because the system has been taken off its backplate, or it isn't mounted on its backplate properly. Once you get the panel back on the backplate, you can then acknowledge the tamper condition by entering the system's Master Code when prompted.