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We're back with a new video recap! We apologize that we were unable to post this recap yesterday. Since our Florida office has been closed, we won't be able to shoot new videos until it reopens. But we are working to resume business as usual as soon as possible. For now, let's check out our newest videos!

Adding a Wireless Zone to a Qolsys IQ Panel 2

Jorge shows you how to add a new zone to a Qolsys IQ Panel 2 Security System. The process is the same, regardless of which version of the IQ Panel 2 or IQ Panel 2 Plus System you are using. You need to put the system in its auto-enrollment mode and then fault the sensor you are adding to transmit a signal to the panel. The system should then receive the signal and allow you to add the sensor to the system and configure the settings for that zone.


Adding a 2GIG GB1 to the 2GIG GC3

Your friend Jarrett shows you how to add a 2GIG GB1 Glass Break Detector to a 2GIG GC3 Security System. The 2GIG GB1 is a glass break detector that transmits signals at 345 MHz. The device actively listens for glass break events. It must hear both the low-pitched "thud" of an object striking against the glass and the high-pitched "shattering" of the glass breaking in order to activate. This dual-detection method helps prevent false alarms on the system.


Using a 5853 Glass Break Detector with a 2GIG GC3

Jarrett explains how you can use a Honeywell 5853 Glass Break Sensor with a 2GIG GC3 Alarm System. The Honeywell 5853 is part of the Honeywell 5800 Sensor lineup, and it transmits signals at a wireless frequency of 345 MHz. The sensor can be conveniently auto-enrolled with the GC3 System by putting the panel into its auto-enrollment mode and then activating the tamper cover for the sensor. You will need to adjust the Loop Number for the sensor when programming.


Using WIFI as Primary and GSM as Backup On My Qolsys IQ Panel 2

Jorge explains how the Qolsys IQ Panel 2 Plus System uses both cellular and IP connectivity to communicate with the Alarm.com servers. Alarm.com requires that any system connected with its servers has a cellular communicator installed and registered. The IQ Panel 2 System has both an LTE cellular communicator and a WIFI card built inside. Most users will set up the system to communicate across both pathways for optimal performance and reliability. This will require a monitoring plan that includes cellular connectivity.


Adding a Remote Keypad to the Qolsys IQ Panel 2

Jorge covers the process for adding a Qolsys IQ Remote Keypad to a Qolsys IQ Panel 2 Security System. In order for the pairing to work, the IQ Remote Keypad and the IQ Panel 2 System should be connected with the same WIFI network. If no WIFI is available, then the system and keypad can connect using a wireless access point (AP). Once you have completed the pairing process, you should test the IQ Remote by arming and disarming the system to ensure that it is working properly.


Using the Chime feature On a Qolsys IQ Panel 2

Jorge explains how chimes work on a Qolsys IQ Panel 2 Security System. A chime is a quick sound the system makes when a connected sensor is faulted or activated. They are useful for quickly letting you know about system events. You can set up individual chimes for each zone on the system. However, no chimes will be produced if system-wide chimes are disabled. If there is a zone for which you don't want any chime sounds to occur, then you can set its chime setting to None.


Using 2GIG Sensors On a Qolsys IQ Panel 2

Jarrett explains how you can use 2GIG Sensors with the 345 MHz version of the Qolsys IQ Panel 2 Plus. Any sensor you want to use with the system will first need to be enrolled. We recommend auto-enrolling, as this ensures that the sensor can communicate with the panel successfully. Any uni-directional 2GIG 345 MHz Sensor can be used with the 345 MHz IQ Panel 2 Plus. Please note that this does not include the 2GIG eSeries Encrypted Sensors, which are for the 2GIG GC2e and 2GIG GC3e only.

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Today, as a result of the Coronavirus's spread, we have made the decision to close our Florida office. Our goal is to do this process without causing a huge disruption. That said, we will be a bit short-staffed for a few hours this morning. While the office staff is taking their workstations home and getting set up, our staff in Kentucky and Connecticut will be picking up the slack.

Much of this will be happening this morning. We are hoping that everyone will be up and running, fully staffed by 11am EST.

Because of this transition, however, please be courteous when you call. Understand that we are not at 100% early this morning. If you get the option to leave a message, rest assured, we will get to your call. We are attempting to do our part to make sure that we as a nation can "flatten the curve," as well as working to ensure that we are able to continually provide service to all of you throughout this crisis.

Be safe!

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Users of 2GIG GC2e and 2GIG GC3e Systems now have a great new environmental sensor option in the 2GIG FT6e-345 Wireless Encrypted Flood & Temperature Sensor. The versatile sensor offers water leak, high temperature, and freeze detection. It uses encryption for enhanced wireless security.

2gig ft6 345 wireless flood and temperature detectorInstalling flood sensors and temperature sensors is a great way to prevent serious property damage to your home or business. You can get remote alerts from your monitored security system through an interactive platform like Alarm.com. This way, you will be notified right after the water leak begins or your HVAC system malfunctions so that you can take action before significant damage occurs. This can save you thousands.

What's interesting about the 2GIG FT6e-345 is that it does not use a detached probe for flood detection. Instead, there are built-in metal contacts on the top and the bottom of the sensor to detect leaks. The paths leading up to these contacts are sloped so that liquid is detected faster. This is important for ensuring a fast response in case of a flood or serious water leak.

You do not need any tools to install the 2GIG FT6e-345. Simply place it in a location where leaks are likely to occur, and program the sensor to the panel. Popular locations for the 2GIG FT6e-345 include underneath sinks, below hot water heaters, under refrigerators, and behind toilets. You might also use one in your basement if it is prone to flooding.

Another great aspect of the 2GIG FT63-345 is that it makes for an effective temperature sensor. For high temperature detection, the sensor alerts the system upon sensing a temperature of 95°F or higher for three (3) consecutive minutes. On the low end, the sensor sends out an alert upon sensing a temperature of 41°F or lower for three (3) consecutive minutes. This will give you time to take action before your pipes freeze.

The 2GIG FT6e-345 uses three (3) system zones for full functionality. Each wireless zone is programmed with a different Loop Number for different functionality. Loop 1 is for flood detection. Loop 2 is for high temperature detection. Loop 3 is for freeze detection. If you do not need to use each function for the sensor, then you can skip programming the zone for the associated Loop Number.

We are excited to welcome the 2GIG FT6e-345 as a new addition to the 2GIG eSeries Encrypted Sensor lineup! Remember that using encrypted sensors makes it virtually impossible for potential intruders to hack or spoof your system. For anyone with a 2GIG GC2e or GC3e System, using 2GIG eSeries Sensors is strongly recommended. They are super easy to program, and they provide effective results.

If you have any questions about the 2GIG FT6e-345 or any of our other products, or if you want to learn more about our monitoring services, please email us at support@alarmgrid.com. We will be happy to answer any questions you might have. Our support team operates from 9am to 8pm ET M-F. We look forward to hearing from you!

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At roughly 9:45 PM on Wednesday March 11, 2020, the Resideo AlarmNet360 Servers and the Total Connect 2.0 platform experienced some technical difficulties. Users were unable to control their systems through the Total Connect 2.0 platform. These issues were later restored at roughly 2:25 AM.

We would like to apologize for any issues that this may have caused, and we expect all Total Connect 2.0 services to work as normal. If you are still experiencing issues, we recommend emailing our support team at support@alarmgrid.com immediately. Remember that we are available from 9am to 8pm ET M-F. We will provide a further update if these issues reemerge, but we anticipate no further issues.

Update: Resideo reports that there may still be some lingering issues for some users. However, we have tested our systems and found them to be working fine. Please contact us for assistance if you are still experiencing problems. We expect these issues to be fully resolved shortly.

2nd Update: Resideo reports that the issues have been fully resolved. Please contact us at support@alarmgrid.com if you are still experiencing issues.

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We are sometimes asked by users with PowerG Systems if using PowerG Motion Detection Sensors is the best option. And the answer to that question is usually yes. There are some rare occasions where choosing a legacy RF motion detection sensor is preferable, but this is usually not the case.

Dsc pg9914 powerg 915mhz out wireless motion detector

PowerG Motion Sensors are known for their incredible wireless range (up to 2 km from certain system), 128-bit AES encryption and frequency hopping spread spectrum for wireless security, and ability to be easily programmed. They are known for being some of the best sensors in the entire industry. Compatible systems for PowerG Motion Sensors include all versions of the Qolsys IQ Panel 2 Plus, the DSC Iotega, and any DSC PowerSeries NEO with an added wireless transceiver.

As this time, the following PowerG Motion Detection Sensors are sold by Alarm Grid:

Of these devices, the DSC PG9914 is by far the most popular. This is considered the "standard" PowerG Motion Sensor, while the others are used in more specific and unique situations. However, they all offer the great features of PowerG. Assuming that you are just looking for a standard motion sensor for indoor use, the DSC PG9914 is almost always the best option. If you are wondering if you should get a PowerG Motion Sensor, the answer is usually yes.

Keep in mind that if you have a DSC Iotega or a DSC PowerSeries NEO with an added transceiver that PowerG Motion Sensors are the only wireless motion sensors that you can use. The DSC PowerSeries NEO can use hardwired motion sensors, which opens up a whole new world of different possibilities. But for this discussion, we will assume that the user is only considering wireless motion sensors. We will also assume that the user is just looking for a standard motion sensor. We won't dive into the more unique motion sensors such as curtain motion sensors, outdoor motion sensors, or dual-tech motion sensors.

With all things considered the DSC PG9914 is almost always the best motion sensor to use with a PowerG System, assuming that the user is just looking for a basic motion sensor for indoor use. There are a couple of exceptions that may apply if the user has a Qolsys IQ Panel 2 Plus. And we will discuss those exceptions in a moment. But for all intents and purposes, going with a PowerG Motion Sensor if your system supports PowerG Sensors is almost always recommended.

If you have a 319.5 MHz Qolsys IQ Panel 2 Plus, then you may consider the Qolsys QS1231-840 IQ Motion-S. The advantage to this motion sensor is that it has a lower price point than the DSC PG9914. However, that is the only real advantage the IQ Motion-S offers. The DSC PG9914 offers a much further wireless range, and its 128-bit AES encryption is more secure than the rolling code "S-Line" offered from the IQ Motion-S. But if communication range and wireless security are not important to you, then you might want the IQ Motion-S instead. Of the PowerG Systems, it only works with the 319.5 MHz IQ Panel 2 Plus.

Qolsys qs1231 840 iq motion s encrypted motion sensor

For users of the 345 MHZ Qolsys IQ Panel 2 Plus, the Honeywell 5800PIR-COM is sometimes preferred over the PG9914. The Honeywell 5800PIR-COM has a coverage range of 60 feet by 80 feet, which is much larger than the 39-foot coverage area of the PG9914. If coverage range is considered the most important factor, then the Honeywell 5800PIR-COM might be the best option. But keep in mind that the Honeywell 5800PIR-COM has a much shorter wireless communication range (200 feet nominal), and it offers no wireless encryption protection. Also consider that the Honeywell 5800PIR-COM offers no pet immunity, while the DSC PG9914 offers pet immunity for small animals weighing up to 85 pounds. Remember, the Honeywell 5800PIR-COM will only work with the 345 MHz version of the IQ Panel 2 Plus.

Honeywell 5800pir com exterior of wireless long range motion det

If you need extra help choosing a motion detector for your system or if you want to learn more about any of our products or monitoring services, please reach out to us by emailing support@alarmgrid.com. We will be happy to answer any questions you may have. Remember that our support hours run from 9am to 8pm ET M-F. We look forward to hearing from you!

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The alarm industry is continuing to deal with the ongoing Coronavirus. We have received recent news that many Alarm.com products, including most Alarm.com Security Cameras, are on back order and are unable to be ordered at this time. We apologize for any inconvenience this may cause.

Please note that this has absolutely no effect on the Alarm.com Servers or alarm monitoring service in general. If you are an Alarm Grid customer, you have absolutely zero fear about this world health epidemic affecting your service or causing any disruptions. Our central station partner, Criticom Monitoring Services, is based entirely out of the United States, so Coronavirus will have little, if any, impact.

Just please understand that many of our manufacturers are experiencing severe hardships at this time. It's possible that more products may be back ordered in the near future as well. Again, we apologize for the inconvenience, and we expect manufacturing to return to normal once the disease passes over.

At this time, it appears that Qolsys and Alarm.com are the manufacturers being most affected by the pandemic. In the event that you order an unavailable product, we will let you know ASAP and recommend an alternative to the best of our ability. In many cases, there is a good alternative that will meet your needs.

If you have any questions about product availability or the monitoring services we offer, please contact us at support@alarmgrid.com. Our support team operates from 9am to 8pm ET M-F. We are happy to address any concerns you might have and suggest alternative products if necessary.

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Those looking for a new outdoor motion sensor have a great new option available with the Honeywell 5800PIR-OD2. This is an outdoor motion sensor with a max coverage area 30 by 40 feet and a 180° degree field of view. It is compatible with systems that support Honeywell 5800 345 MHz Sensors.


Many homeowners are concerned about unwanted activity occurring outside their homes. This can include someone lurking around the back yard or a person vandalizing property. Outdoor motion detection sensors are great for monitoring for this type of activity and making sure that no suspicious activities area occurs. Wireless outdoor motion sensors are perfect for detecting such instances and keeping the home safe. A single 5800PIR-OD2 can provide reliable detection coverage across a maximum area of 30 feet by 40 feet.

The Honeywell 5800PIR-OD2 is a simple, yet effective motion sensor that you can count on for monitoring your home's exterior. Like all passive infrared (PIR) motion sensors, the 5800PIR-OD2 works by detecting the changes in infrared energy that occur with movement. This 345 MHz Honeywell 5800 Series Sensor works with a wide variety of panels and systems, including the Honeywell Lyric, the Honeywell LYNX Touch Systems, a Honeywell VISTA System with an added wireless receiver, the 2GIG Panels, and the 345 MHz Version of the Qolsys IQ Panel 2 Plus.

As an outdoor motion sensor, the Honeywell 5800PIR-OD2 has an ingress protection rating of IP54. It offers a wireless communication range of 200 nominal feet. The sensor allows for both vertical and horizontal detection zone adjustments. User can increase or decrease the pulse count for the sensor to adjust device sensitivity. White light immunity helps ensure that the device can detect activity in any lighting environment. Other features include a big guard, anti-mask protection, a tamper switch, and an LED light for walk testing,

The Honeywell PIR-OD2 is available from Alarm Grid now! If you have any questions about this new product or any of our monitoring services, please email us at support@alarmgrid.com. We operate support hours from 9am to 8pm ET M-F. We look forward to hearing from you!

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There is a fantastic new stream video recorder option for business owners using Alarm.com Security Cameras in the Alarm.com ADC-CSVR126 Commercial Stream Video Recorder. The device is capable of storing up to 16 TB of video footage, and it allows for both local and remote viewing.

Alarm Grid has previously offered the Alarm.com ADC-SVR122 Stream Video Recorder, which was more suitable for residential use. However, the new Alarm.com ADC-CSVR126 is built for commercial use. It can store up to 16 TB of recorded clips. which is perfect for large businesses using multiple cameras. Up to (16) Alarm.com Cameras can be paired with a single ADC-CSV126 unit, giving you the flexibility you need to achieve a complete and robust video surveillance setup.

Remember that using a Stream Video Recorder device is the only way to achieve a continuous 24-hour recording schedule with Alarm.com Security Cameras. You can also set recording based on a customized schedule if you don't need continuous recording. Stored clips can be viewed locally using a monitor (HDMI and VGA outputs) or remotely using the Alarm.com website or mobile app.

A hardwired ethernet connection is needed to connect the unit with the Alarm.com Servers. An ethernet cable comes included for this purpose. For local viewing, the device offers 4K playback when using HDMI connectivity, and Full HD playback when using VGA connectivity. Local display options include live view, video playback, and clip export. Playback speed options include 1x, 4x, and 8x. A USB mouse (included) must be connected for local operation and control.

Alarm Grid offers two (2) version of the Alarm.com ADC-CSVR126. One comes with a single 2 TB hard drive installed, with the other hard drive slot being empty. This provides a total of 2 TB of storage. The other version comes with dual 6 TB hard drives installed, for a total of 12 TB of storage. If you want to achieve the maximum storage limit of 16 TB, we recommend purchasing the 2 TB model, removing the installed 2 TB hard drive, and installing an 8 TB in each port. The two (2) hard drives together (8 TB each) will provide a total of 16 TB of clip storage space.

In order to use the Alarm.com ADC-CSVR126 and Alarm.com Security Cameras, you will need access to the Alarm.com platform for video surveillance. If you have a security system that you want to use for monitoring, you might consider an Alarm Grid Platinum Level Plan (Self or Full). If you don't have a security system and you are strictly looking for video surveillance, then we recommend the Alarm Grid Video-Only Plan. Remember that you will need to register the ADC-CSVR126 and your Alarm.com Cameras with your Alarm.com account in order for them to work.

If you have any questions about the Alarm.com ADC-CSVR126 or any of our other products or services, please reach out to us by emailing support@alarmgrid.com. Our team is happy to help you find the products and services to meet your unique needs. We operate support hours from 9am to 8pm ET M-F. We look forward to hearing from you!

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Reed Exhibitions, the organizers of ISC West, has announced that ISC West 2020 has been postponed due to health & safety concerns associated with COVID-19 Coronavirus. The event was scheduled to take place March 18th - 20th. It will now occur in July, with exact dates being confirmed later.

Alarm Grid has provided consistent and extensive coverage of ISC West for several years. Our team had been looking forward to attending and covering the event this year through the previously scheduled dates. While we are disappointed that the event has been postponed, we understand and respect the decision made by Reed Exhibitions. Our team will be ready for the ISC West 2020 event in July. We plan to provide in-depth and comprehensive coverage like we do every single year.

For a full statement from Reed Exhibitions, please click here. Alarm Grid will provide an update once the new dates for ISC West 2020 are confirmed. Keep checking our blog for more details.

Update: ISC West 2020 is now scheduled for Monday, July 20th thru Wednesday July 22nd.

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If you're setting up a new security system for use with Alarm.com, then you might be wondering which door and window sensors to use. The answer really comes down to which system you are using and how you intend on using your sensors. Plenty of contact sensor options are usually available!


Alarm sensors do not communicate directly with Alarm.com. Instead, sensors communicate with alarm panels. From there, the panel will use an alarm monitoring communicator to send signals to Alarm.com. This communicator must be activated and registered for Alarm.com service. Per Alarm.com requirements, cellular connectivity is required. This means that your system must use a cellular communicator or a dual-path communicator that is built for use with Alarm.com.

As far as choosing specific sensors, it comes down to determining whether or not they will work with the system you are intending to use with Alarm.com. Today, we're going to break down some of the most popular Alarm.com Security Systems and help you determine the best sensors to use. Remember that our security system kits already come with some compatible sensors to get started. It may only be that you just need to add a few more door and window sensors, or you might not need to add any extra ones at all!

We will give you three (3) scenarios for each system. These are:

  1. Surface-Mounted Door/Window Sensors
  2. Recessed Door/Window Sensors
  3. Outdoor Door/Window Sensors

In most situations, surface-mounted sensors are what you want to go with. These are the standard regular sensors that you would use with virtually any door or window. They are super easy to install, and they are some of the most basic security devices you will encounter.

If appearance is important to you, and you want the sensor to remain hidden while the door or window is closed, then you may consider getting recessed sensors instead. Just remember that recessed sensors will require you rolling up your sleeves and drilling holes into your door/window and its frame. In addition to the added work, this may also have warranty ramifications with regard to the door or window.

And of course, if you plan on using the door/window sensor in an outdoor environment, then you will want to make sure the sensor is approved for outdoor use. Trying to use an indoor-only sensor in an outdoor environment will likely result in damage to the device due to exposure to rain, dust, etc. This also typically applies if you plan on using the sensor in an area that is not insulated, such as a shed, a gate or a barn.

Note: If you are totally new to door and window sensors and want to know more about how they operate, please check out this FAQ.


Qolsys IQ Panel 2 Plus (PowerG)




Arguably the most popular system to use with Alarm.com right now in 2020 is the Qolsys IQ Panel 2 Plus. There are three (3) versions of the system, with each one supporting a different legacy sensor frequency (319.5 MHz, 345 MHz, 433 MHz). We will discuss the legacy sensor options in a minute. But one of the biggest reasons to purchase an IQ Panel 2 Plus is to use PowerG Sensors. All three versions of the Qolsys IQ Panel 2 Plus support the PowerG Sensors. These sensors can communicate with the IQ Panel 2 Plus System from up to 2,000 feet away in open air, and they utilize 128-bit AES encryption and frequency hopping spread spectrum (FHSS) for enhanced wireless security. For anyone with an IQ Panel 2 Plus, these are the sensors we would point to first.


2GIG GC3e & 2GIG GC2e (eSeries)

2gig gc3e wireless encrypted alarm panel

2gig gc2e wireless encrypted alarm panel

Right now, we view the 2GIG GC3e and the 2GIG GC2e as the best alternatives for users who want to get started with Alarm.com, but don't want to use a Qolsys IQ Panel 2 Plus. The most popular sensors to use with these systems are the encrypted 2GIG eSeries Sensors. They are built for the GC3e and GC2e Systems, and they utilize encryption for protection against wireless hacking or takeover attempts. Remember that these systems are both backwards compatible with 345 MHz sensors (more on those later). But if you're running a GC3e or a GC2e, then we're going to recommend the eSeries products.


Original Qolsys IQ Panel 2, IQ Panel, Interlogix Simon Systems (Legacy 319.5 MHz)

Interlogix simon xti 5 80 632 3n xt5 front image
Qolsys iq panel 2 verizon 7 security panel w slash z wave ready
Qolsys iq panel rogers 7 security panel w slash z wave rogers ce

Things become a little tricky when we get into the legacy sensor frequencies. There is usually a lot of inter-compatibility across manufacturers, so often the choice comes down to preference. We will list our favorites based on value and functionality. But understand that you have a lot of options available when it comes to 319.5 MHz sensors. This frequency is used with the original Qolsys IQ Panel 2, the original Qolsys IQ Panel, and all of the legacy Interlogix Simon Series Panels. Keep in mind that you can also use these sensors with the 319.5 MHz version of the IQ Panel 2 Plus as an alternative to PowerG. The 319.5 MHz frequency is also typically used with any wired Interlogix NetworX Panel that has a wireless receiver added.


2GIG GC3 & 2GIG GC2 (Legacy 345 MHz)

2gig gc3 diy wireless security system w slash 7 screen

2gig cp21 345 front

If you are working with a 2GIG GC3 or a 2GIG Go!Control GC2, then you will be enrolling legacy 345 MHz sensors with your system. This frequency was popularized by the Honeywell 5800 Sensors, and later the 2GIG 345 MHz Sensors. The GC2 and GC3 support both of these lineups, so you really have a lot of options to choose from. We're just going to list our particular favorites. Remember that you can also use these sensors with a 345 MHz IQ Panel 2 Plus as an alternative to PowerG.


DSC Impassa & DSC PowerSeries (Legacy 433 MHz)


DSC popularized their own wireless frequency of 433 MHz. If you have a DSC Impassa, then these will be the sensors you are using. The 433 MHz sensors can also be used with a DSC PowerSeries Panel that has a wireless receiver added. Although we do not sell the original DSC PowerSeries Systems, we do offer the DSC RF5132-433 Wireless Receiver that will allow support for these sensors. And of course, you can also use these 433 MHz sensors with the 433 MHz version of the IQ Panel 2 Plus as an alternative to PowerG. Unfortunately, we don't have a good recommendation for a 433 MHz outdoor door and window sensor. so we'll just list the other two types instead.


Honeywell VISTA, DSC PowerSeries, DSC PowerSeries NEO, Interlogix/GE NetworX (Wired Sensors)

Honeywell vista 20p wired alarm control panel

Many hardwired security systems can connect with Alarm.com using what is known as an Alarm.com System Enhancement Module (SEM). And since hardwired panels often use wired sensors, this makes hardwired door and window contacts technically compatible with Alarm.com as well! Honeywell VISTA Systems, DSC PowerSeries Systems, DSC PowerSeries NEO Systems, and Interlogix/GE NetworX Systems all have compatible SEM communicators available.

The great thing about hardwired contacts is that they are pretty much universal across all wired systems, provided that the system is not using polling loop sensors. We'll focus on standard non-polling loop sensors here, but these are all good options for most hardwired alarm panels. Also keep in mind that there are MANY options when it comes to wired contacts. Don't feel like you are restricted to the ones we happened to pick!


Get Started with Alarm Grid & Alarm.com


If you are interested in signing-up for Alarm.com service through Alarm Grid, make sure to check out our monitoring page. We support Alarm.com with our Gold and Platinum Level Plans (Self & Full) and our Cell-Only Plan. If you have any questions about our products or monitoring services, be sure to shoot us an email at support@alarmgrid.com. We operate support hours from 9am to 8pm ET M-F. We look forward to hearing from you!

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