Honeywell has now made it possible for users to integrate a Chamberlain MyQ Garage Door Controller with Total Connect 2.0. A user can now access their Total Connect 2.0 account to operate their Chamberlain Controller. The garage door controller must be integrated with TC2 for this to work.
The integration process is completed through Total Connect 2.0. Before you can set up your garage door controller, you must have the feature enabled by your alarm monitoring company. Alarm Grid customers should contact us by sending an email to email@example.com to have the feature enabled. Please note that you must have a Silver, Gold or Platinum Level Monitoring Plan (full or self, with automation) to receive Chamberlain support. Alarm Grid will not approve the feature for Self-Bronze customers.
For a complete guide to setting up a Chamberlain MyQ Garage Door Controller with Total Connect 2.0, please see this document. The steps outlined below provide a brief overview of the set up process.
Once your Total Connect 2.0 account is approved for Chamberlain Service, you can proceed with integrating your garage door controller with TC2. Start by downloading the MyQ App to your iOS or Android device. The app is available for free download in both the Apple App Store and the Google Play Store.
Next, connect your MyQ garage motor to your local WIFI network. Some motors have an integrated gateway, while others require a separate internet gateway, like the 828LM. Once the motor is connected to internet, you can use the MyQ app to setup a MyQ account. You will use that login to integrate garage door control between MyQ and Total Connect 2.0.
The actual integration process is completed through Total Connect 2.0 Mobile App and the MyQ App. Start by opening Total Connect 2.0, and access the "Automation" section. Then press the "Manage Devices" button. Choose "Chamberlain/LiftMaster". Then choose "Setup New Garage Door" if your garage door controller is not yet set up with the MyQ App. Or choose "Add Existing Garage Door" if you have already set up your Chamberlain MyQ Controller with the MyQ App.
The screenshots below show the iOS version of the app, but the Android version is very similar:
If you choose "Setup New Garage Door", the MyQ App will open so that you can complete the MyQ Setup process. Otherwise, the process for integrating with TC2 will continue as normal. You may need to provide your MyQ login information to continue. Choose the garage door controller you want to use, and click "Save".
A warning message will appear to let you know that you are updating the list of garage doors that can be controlled from the app. This is normal, and you can press "OK" to continue. The update should go through successfully. Press "OK" to continue. You will then see the newly added garage door opener on your automation screen.
If you ever need to remove a Chamberlain MyQ Garage Door, please review pages 5 & 6 of the the set up guide that is linked above. If you have any questions or trouble, please send us an email for further support.