We have received news that Honeywell's AlarmNet servers are temporarily down. During the outage, Total Connect 2.0 will be down. The outage is also causing some alarm signals to not reach the central station. We apologize for any issues or inconveniences that this may cause for users.
This is unprecedented in our history as an alarm company. We have never seen a partner fail to send signals through to a central station. We're relying on Honeywell to fix the servers quickly to make sure that your family is protected. At the moment, this error is affecting anyone who uses Honeywell's services (which is any company that monitors Honeywell equipment). We will be updating you about the situation as we hear more from the service provider.
We expect service to return shortly. Alarm Grid will update when more info is available.
UPDATE: AS OF 1PM EST, IT APPEARS THAT ALARMNET360 IS UP, ALONG WITH THE TC2 WEBSITE. WE HAVE NOT YET RECEIVED OFFICIAL WORD FROM HONEYWELL THAT SERVICES HAVE BEEN RESTORED.
UPDATE: AT 10:30PM EST, YESTERDAY, WE RECEIVED THE FOLLOWING EMAIL FROM HONEYWELL INDICATING THE ISSUES SHOULD BE RESOLVED:
"At 11:42 am Eastern time today, the AlarmNet network experienced a disruption of services that impacted the operations of AlarmNet, AlarmNet 360 & Total Connect services. During this period, all transmitted signals were queued (not lost) and began to be transmitted as the services were restored. This may have caused a spike in AlarmNet signals during the recovery period. In addition, during this period, AlarmNet 360 was not available and consumers were unable to use their Total Connect apps for remote services.
We have been monitoring the services since the recovery began at 12:42 and are comfortable that AlarmNet, AlarmNet 360 and Total Connect are fully operational.
AlarmNet signaling services, AlarmNet 360 and Total Connect are the foundation of our security solutions and we will continue to strive for 100% reliability. We apologize for the inconvenience this has caused you and your customers."