Total Connect 2.0 Posts

Hi DIYers! If you're looking to get started with home security, we urge you to make sure your system has a cellular communication path. This is the best way to ensure that your system remains monitored and protected at all times. All you need is the right communicator and monitoring plan.

When it comes to alarm monitoring, cellular communication is the undisputed champion. This is due in large part to its exceptional reliability. Do you ever notice how the WIFI in your home or at work goes out from time to time. This almost never happens with cellular. Even lost calls really only occur in spotty coverage areas or due to changes in location. As long as you get good coverage and your system stays put, you can be sure that service will almost never go down.

With the widespread availability of cellular networks, almost everyone in the country receives strong cellular service in their area. If you are ever unsure, you can always check various coverage maps offered from cellular service providers. And even if you do live in a rural area with poor service, you may still be able to get the results you want using a cellular amplifier. Not only will this boost signal strength for your security system, it will also help you receive better cell service in general while you are at home.

One of the most important benefits of having cellular monitoring is that it will keep your home protected when the power is out. This is especially useful for those who live in areas with inclement weather that may frequently cause electrical outages. Cellular service does not require electricity, and it does not use a router. This is why your cell phone continues to work when the power is out. The same cannot be said for internet, which often goes down when the power is out. Most people don't have battery backup for their at-home WIFI routers.

Nearly all alarm systems use some type of backup battery setup. This keeps them running even when the power is out. But it's only useful if the system can still communicate outward. Cellular communication makes this possible. Just imagine if the power was out and an intruder were to break into your home. With cellular service, you will know you're protected.

Cellular communication also provides all of the same benefits that are offered by IP. It is relatively fast, and it supports interactive service platforms like Alarm.com and Total Connect 2.0. A user can access these services on their smartphone to arm and disarm their system, check current system status, and to control smart home devices. And fast communication speeds mean that any remote commands will go through nice and quickly. You can even add a cellular communicator to a panel that already supports WIFI to achieve an extra reliable dual-path communication setup!

You may be wondering what you need to get cellular communication for an alarm system. Well really it's as simple as having an alarm system with a cellular communicator and an appropriate alarm monitoring plan. Some panels, like the Qolsys IQ Panel 2 come with one already installed. Others, like the Honeywell Lyric Alarm System, need to have one added separately. If you decide to go with Alarm Grid Monitoring, you will want to make sure you choose a Gold-level plan or higher.

But you don't have to design a cellular security system on your own. The fantastic support at Alarm Grid is here to assist. We'll help you choose the perfect system and equipment for your needs so that you have proper peace of mind. Just send an email to support@alarmgrid.com. You can also call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We look forward to hearing from you and helping you design an effective and reliable security system with cellular communication!

Hi DIYers! We know it has been awfully chilly out there lately. We thought it would be a good time to talk about freeze sensors and the benefits they provide. These devices are strongly recommended for anyone who lives in a colder area who wants to make sure their home is kept temperate.

Also called temperature sensors, freeze sensors alert a security system when the ambient temperature falls below a certain threshold. Usually, this is around 40 degrees Fahrenheit. That way, the user can take proper action to prevent their pipes from freezing. Remember, water freezes at 32 degrees Fahrenheit, and serious damage can occur if nothing is done in time. There are all sorts of horror stories of this happening while people are away for the day or on vacation.

Freeze sensors are particularly useful when used with an interactive service platform, such as Total Connect 2.0. These services will provide you with mobile alerts so that you will know if a situation occurs while you are away. Nearly every panel we sell can connect with one of these services. You just need the right communicator and monitoring plan.

While there are some standalone temperature sensors, freeze detection is often a secondary feature on a device. In fact, you might already have a device with freeze detection capabilities in your home and not even know it! The feature is commonly found on smoke detectors and flood sensors, so it never hurts to find out if your existing devices can also do freeze detection. For multi-function devices, freeze detection will usually operate on a specific Loop Number, and a unique system zone for freeze detection must be programmed.

If you're in the market for a new freeze sensor, you have plenty of options to choose from. The main thing to keep in mind is whether or not the device will work with your security system. If you are looking for a wireless sensor, then it must communicate at a compatible frequency. If you go the hardwired route, then your system must be able to support hardwired sensors. You might consider getting a smoke detector or a flood sensor that also includes the freeze detection function.

If you have a Honeywell or 2GIG System, then you likely use 345 MHz Sensors. The Honeywell 5821 is a convenient option for reliable freeze detection. You can also add a probe to have the 5821 Sensor double as a flood sensor. If you want a combination smoke and heat detector with freeze detection built-in, you might consider a Honeywell 5808W3.

For Interlogix Systems and the original Qolsys IQ Panel 2, you will want a 319.5 MHz Sensor. The Qolsys IQ Temp is a viable option. There's also the Interlogix TX-E611, which doubles as a flood sensor. For users also looking for a smoke, the Interlogix SDX-135Z also provides freeze detection.

If you have a Qolsys IQ Panel 2 Plus or a DSC PowerSeries Neo, then your system supports PowerG Sensors. In that case, you might go with the DSC PG9905. This sensor will offer the impressive range of PowerG, as well as extremely secure 128-bit AES encryption.

For users who want to go the hardwired route, the best bet is often to go with a smoke detector that includes the feature. We often steer customers towards 2-wire smokes, since they are easier to set up. A good option is the System Sensor 2WTA-B, which also includes a built-in sounder.

Users who are having trouble deciding on a freeze sensor can always reach out to Alarm Grid. We are happy to help you find the perfect device for your needs. You may email us at support@alarmgrid.com, or call us at (888) 818-7728 from 9am to 8pm EST M-F. We look forward to hearing from you!

Hi DIYers! Today, we wanted to show you a YouTube video review of one of our Lyric Kits made by Gabe from Security Baron. Gabe checks out each component of our Lyric AT&T-LTE 3-1 Kit. The kit includes a Lyric Panel, LTE communicator, 3 VERSA Contacts, a Honeywell PIR Motion and an LT-Cable.

We think this is a tremendous video, and we would really like to thank Gabe and Security Baron for putting it together. We certainly encourage all our customers to do unboxing videos just like this so that they can share their Alarm Grid experience with others. It makes us very proud to know that many people out there are making great use of our products.

In order to provide better information for our customers, we would like to go through and make some small notes on what was stated in the video. Although the video was super informative, we still can offer some further insight on the equipment that was presented.

First, the wireless door and window contacts featured in the video were actually VERSA-2GIG Door and Window Sensors. VERSA is the same company that manufactures the famous Honeywell 5800MINI Sensors. The VERSA Sensors are exactly the same as the 5800MINI Sensors, but they are available at a much lower cost. Those particular VERSA Contacts will work with the Honeywell Lyric Alarm System, as the 2GIG Go!Control and 2GIG GC3 Systems. Alarm Grid gets these sensors direct from VERSA to provide the lowest possible price for customers.

The VERSA Sensors are uni-directional devices that only send signals to the alarm system. They are not protected by any wireless encryption, but this is not a major concern for most users. However, Alarm Grid also offers a very similar kit that features encrypted door and window contacts. That kit provides Honeywell SiXMINICT Door and Window Contacts instead of the VERSA-2GIG Contacts. The bi-directional SiXMINICT Sensors use 128-bit AES encryption for added wireless protection.

The motion sensor shown in the video was a Honeywell SiXPIR Motion Sensor. This sensor works by using passive infrared (PIR) technology to detect the changes in infrared energy that occur with movement. Whenever a person or large object comes within the sensor's field of view (FOV), it will detect its energy signature and alert the security system. Just like the SiXMINICT Sensors, the SiXPIR Motion Sensor also uses bi-directional 128-bit AES encrypted communication. For optimal performance, the SiXPIR should be mounted at a height of between 7 and 9 feet.

The power cable that is shown is called the Honeywell LT-Cable. This handy accessory comes pre-prepared, and a user will not have to strip any wires to power on their Lyric Panel. By using the LT-Cable, the entire power-up process can be completed with just a simple screwdriver. Alarm Grid includes this cable with many of our system kits to make things easier for DIY users.

Not specifically mentioned in the video is the Honeywell LYRICLTE-A Cellular Communicator. This module is inserted into the side of the Lyric Panel, and it allows the system to communicate with the AlarmNet Servers through the AT&T LTE Network. Cellular communication is perfect for alarm systems because of its fantastic reliability and super fast speeds. By using this communicator, the Lyric System will be immediately capable of using a dual-path setup with both cellular and WIFI.

In the video, it is noted that the Lyric System works with Apple HomeKit. This is one of the best features of the Lyric, and pairing the system with HomeKit is very easy. By using the platform and a compatible HomeKit Hub, such as an iPad or Apple TV, a user can control their HomeKit devices remotely using their iPhone. We would also like to mention that the Lyric is compatible with Amazon Alexa through Total Connect 2.0.

For clarification, you can only stream live video on the Lyric Panel using a legacy Honeywell IP Camera. You cannot stream video directly from the panel using a newer Honeywell HD Camera, such as the Honeywell IPCAM-WIC2 mentioned in the video. Instead, these cameras can only be streamed through the Total Connect 2.0 service.

For DIY users, we also recommend adding a Honeywell LCP500-DK Desk Mount. This device will allow the user to install the system without having to mount it to the wall. Instead, it can be conveniently rested on any sturdy table or desk. You can also mount the wireless sensors using double-sided foam tape. This will let you complete the entire installation process with nothing more than a screwdriver. You don't need to drill any holes or use any power tools!

The Honeywell Lyric is not the only alarm control panel offered from Alarm Grid. We also offer many great systems from other companies like Qolsys and 2GIG. Our website also features a wide-selection of pre-packaged wireless system kits to fit a user's unique needs. All of the systems we offer are perfect for pairing with our alarm monitoring services, which start at as little as $10 per month. We can even takeover many existing systems so that users can get started without having to purchase new equipment.

If you want to learn more about Alarm Grid, or if you need help planning a security system, we invite you to reach out to us. The best way to contact us is to send a quick email to support@alarmgrid.com and let us know what you are looking for. If you would prefer to speak with us by phone, you can call us at (888) 818-7728 from 9am to 8pm EST M-F. We look forward to helping you meet your security needs!

Hi DIYers! Have you ever thought about using a security system to monitor your boat or camper? It's a little bit out of the ordinary, but it's a great way to ensure that your property is protected. It's almost no different from using a standard security system, you just need to get creative.

If you're ever away from your boat or camper, having alarm monitoring can provide you with peace of mind in knowing that your property is safe. Although people usually think about security systems for homes and businesses, there's no reason why an intruder couldn't break into a boat, yacht, RV or camper to steal property and cause damage. And with the technology available today, it is certainly possible to achieve a great setup. We recently heard about one boat owner who keeps his yacht protected using a 2GIG GC3 Security System. Why not do the same for your boat or camper?

There are just a few things to keep in mind if you decide a alarm system for your boat or camper is right for you. First is the equipment. The alarm panel you use will likely be no different than one used in a conventional setting. You will definitely want to use a wireless system since internal wiring will be difficult or impossible. This is fine since wireless systems are easy to use, and they offer tremendous performance. Most wireless systems can be installed without a professional, and they are rugged enough to withstand continuous travel.

For sensors, you really won't have to add too many. A good door contact sensor can immediately let the system know if someone enters your vessel. If you are afraid that the sensor might be exposed to water, then an outdoor contact might be a good idea. A great sensor for this purpose is the Honeywell 5816OD. Some users may want to add a motion sensor as well, but they should make sure it won't cause false alarms from its mounting location. You might also want to add a smoke detector and a CO detector to monitor for environmental issues as well. The Honeywell 5800COMBO can detect for both fires and carbon monoxide outbreaks.

We strongly recommend that any security system used for a boat or camper to use a cellular connection. Even if your boat or camper is equipped with WIFI, cellular connectivity can't be beat in terms of reliability. Plus, the WIFI service might be inactive or go out when the boat or camper is not in use. Cellular communication will keep your system monitored no matter where you take your vessel, provided that there is adequate cell signal in the area. So if you're out camping, and someone else opens your camper or RV, then you will know about it. This is also perfect for when you leave your boat docked during the off-season.

Most boats and campers with a security system will use a self-monitoring plan. This type of monitoring means that the user will receive a text alert whenever their security system is activated. The user will then need to alert the proper authorities to the situation. While central station monitoring is technically possible for a boat or camper, it can be very tricky if the boat or camper isn't always left in the same location. You would also need to provide a valid address for the vessel so that emergency services can reach it. For those reasons, self-monitoring is usually the way to go here. You can learn more about Alarm Grid's monitoring plans by checking our monitoring page.

One major perk of having an alarm system for your boat or camper is that you can use it for Z-Wave smart home automation. Every boat and camper has lights, and you can use smart home functionality to control them remotely or have them activate automatically with predetermined events. You can also get a smart thermostat for your yacht or RV and integrate it into the network as well. Everything will be controlled right from your phone using Total Connect 2.0 or Alarm.com. With Z-Wave functionality, your boat or camper will be ready to party as soon as your disarm your system!

If you have a boat or camper that you'd like to get protected, we would love to help you out! Our security system experts are happy to help you design a new security system for your boat, camper, RV or yacht. We know exactly what you need to achieve a robust and reliable setup. If you would like to get started, please send an email to support@alarmgrid.com, or call us at (888) 818-7728 from 9am to 8pm EST M-F. We look forward to hearing from you!

Hi DIYers! One of the best services we offer is video surveillance. This feature lets the user view the live feed for compatible security cameras that are installed throughout the property. Video surveillance truly represents an outstanding addition to nearly any alarm monitoring setup.

With our video cameras, you can get a live look at your property from anywhere at any time. All you have to do is pull up Alarm.com or Total Connect 2.0 on your smartphone, login to your account, and navigate to the video section to view the camera feed. This is super convenient for checking to make sure that everything is alright inside your home or business when you receive an unexpected notification. Both Alarm.com Security Cameras and Honeywell Total Connect 2.0 Security Cameras are available.

One of the most important factors for us when providing you with video surveillance services is making sure that only you can view your security cameras. The video cameras we support are encrypted, and they only communicate across protected servers. There is no way for anyone other than the customer and those who are granted special permission to view the camera. This includes both the live video feed and any still images that are produced.

Many of our customers will be happy to know that there is no way for Alarm Grid technicians, employees or management to view your cameras. Both Alarm.com and Total Connect 2.0 maintain these conditions for the privacy of their users, and we would not have it any other way. If we ever need to access your account, we will only be able to load a "read-only" version, and any video device on your account will not be accessible. An example from Alarm.com can be seen in the picture below:

There may occasionally be situations where we need to access the customer's devices and settings for troubleshooting purposes. Even then, we still need the customer's permission to access this information. We can do this by requesting access, which the customer would then have to approve via email. If we obtain access in this manner, then it would still only be temporary for a set amount of minutes. After that, the customer would have to approve of us accessing their video devices.

Both Alarm.com and AlarmNet operate extremely secure severs, and their cameras utilize encrypted communication signals. Outsiders will have no way of accessing the video, and the user can have proper peace of mind in knowing that their privacy is always maintained. Alarm Grid takes the privacy of its customers very seriously, and we choose to work with Alarm.com and AlarmNet because of the high protection standards they maintain. We work very hard to ensure the security of all our customers whenever they receive video surveillance services from us.

In order to receive video surveillance, you must sign-up for one of our Platinum Level Monitoring Plans. These plans include all of the same great features of our lower level monitoring plans, along with support for video recording devices. However, there is an exception for the SkyBell DoorBell Cameras. These devices can be used with any existing monitoring plan, without having to upgrade to Platinum. The SkyBell Cameras provide an easy and efficient way to monitor the home's entryway and quickly see who is at the door.

If you have any questions about how we protect the privacy of our customers, or if you would like to learn more about our monitoring services, please reach out to us. You may email us any time at support@alarmgrid.com, or you may call us at (888) 818-7728 from 9am to 8pm EST M-F. We look forward to working with you!

Hi DIYers! Last week we reviewed the new features that were added to Total Connect 2.0 in the past year. But now the new year is quickly approaching! We have learned from Honeywell that there are some great new features coming to the Total Connect 2.0 service in 2019. Here's a sneak peak!

Privacy Upon Disarm for Total Connect HD Cameras

With this feature, users can set up their cameras so that they automatically go into privacy mode when the system is disarmed. This can be useful, as the camera will stop capturing and saving video clips when the user is less likely to need them. However, the user will still be able to view the live feed for the camera through TC2. One benefit to doing this, in addition to the privacy provided, is that the user will not have to sort through as many video notifications. Once the user arms their system, the camera will exit privacy mode and capture clips like normal if it is activated.

Siri Shortcuts - Security and Scene Control

Earlier in 2018, Siri Shortcuts became available for Alarm.com. Now it appears this same great feature will soon be made available for Total Connect 2.0. Users will be able to perform security functions and operate various smart home automation scenes using voice commands that are sent through Siri on an iOS device. This is fantastic news for Apple users who want a quick and convenient method for controlling their Honeywell Alarm System, as well as any programmed smart home devices. We don't know much about the feature yet, but it's fair to assume that each command will need to be set up individually with its own trigger phrase. As long as your Z-Wave device is set up with a Total Connect 2.0 scene, you can program it to activate with a convenient voice command!

We're sure that Honeywell will surprise us with many more new features in the coming months. This is just the tip of the iceberg. But it's plenty of reason to get excited about 2019. We hope that you're looking forward to it just as much as we are. Stay tuned to Alarm Grid for all the latest security and home automation news!

Hi DIYers! Today, we're taking a look back at what Honeywell and Total Connect 2.0 accomplished throughout 2018. Obviously, there's the big story of the Resideo spin-off. While this is certainly very exciting news, we'd like to focus more on what new features were added to TC2 this year.

Without further ado, here are some of the most exciting new features released for TC2 in 2018:

Support for Honeywell Home Smart Thermostats - Being able to control Honeywell Home Thermostats like the Lyric Round was a huge addition to TC2. This helped to further cement TC2 as the one-stop hub for all things smart home automation. Honeywell also released one of the premier Z-Wave thermostats this year, the Honeywell T6 Z-Wave

Support for HD Security Cameras - Honeywell added support for its HD security cameras to be controlled from Total Connect 2.0 this year. These cameras, which were previously referred to as the the "Lyric HD Cameras", include the Honeywell IPCAM-WIC1, the Honeywell IPCAM-WIC2 and the Honeywell IPCAM-OC1.

Amazon Alexa Support - The announcement of the TC2 Alexa Skill was huge. Now Honeywell users could control their security system through Alexa voice commands! Later on, the skill was updated to include scene control as well! Perhaps next Honeywell will allow users to control individual Z-Wave devices?

VISTA Partition Support - The ability to control individual partitions on a Honeywell VISTA System was a much-anticipated feature. Honeywell delivered in making it finally possible for homes and businesses to arm or disarm specific systems directly from a TC2 account. Using a Honeywell VISTA has never been easier!

Chamberlain and LiftMaster MyQ Garage Door Support - End users certainly appreciated the ability to finally control their state-of-the-art garage doors directly from their TC2 accounts. This feature has proven to be a huge success for Alarm Grid customers with a Silver Plan or higher.

Multi-Language Support - Total Connect 2.0 opened its doors to a greater number of users by offering support for several new languages. Some of the new languages that became supported included French, Spanish and Portuguese.

Refresh Status Button - This was a great move by Honeywell, as it allowed end users to troubleshoot many of their own issues. With the press of a button, a user can send a refresh signal to the TC2 account to clear various messages that may be stuck in the TC2 display. DIYers rejoice!

Bulk User Addition Support - Honeywell made it possible to sync users in multiple locations and to add multiple users at once with update 2.5.2. Setting up TC2 for multiple locations became more straightforward than ever!

We have certainly had a lot of great news to discuss with Honeywell and TC2 this past year! Now we look forward to 2019 to see what the company brings. Please join Alarm Grid for this exciting ride as the security industry continues to grow and evolve!

Hi DIYers! As you may have heard, smart home automation scene control was recently made available for the Total Connect 2.0 Alexa Skill. We thought this would be the perfect time to show Honeywell System users how they can get started with the Total Connect 2.0 Skill for Amazon Alexa.

Before we begin, let's go over everything that is required. You will need a Honeywell Security System with active monitoring service. If your panel isn't monitored, check out our monitoring page to learn more about our alarm monitoring plans. The monitoring plan you choose must include access to the Total Connect 2.0 service. Your alarm monitoring company should give you the resources needed for you to create a Total Connect 2.0 account. This account is what will link your Honeywell System with your Amazon Alexa Device.

Your Honeywell Panel must have an active internet or cellular connection in order to communicate with the Honeywell AlarmNet360 Servers and Total Connect 2.0. You must also have an Amazon Alexa Device, and you must download the Amazon Alexa App on a compatible Android or iOS Device. If you do not have the Amazon Alexa App, you can download it for free from the Google Play Store or the Apple App Store. The app can be identified by its light blue background with a white circle in the middle.

Before starting, make sure your Alexa Device is linked with your Android or iOS Device. This will require linking your Amazon account. Please see the manual for your Amazon Alexa Device for more information about the pairing process.

Start by opening up the Alexa App on your Android or iOS Device. Navigate to the Skills & Games Menu, which is found in the main toolbar. Search for the "Total Connect 2.0 Skill". Then click the "Enable Button".

Alternatively, you can enable the TC2 Amazon Alexa Skill from the Total Connect 2.0 Mobile App on an Android or iOS Device. Simply open up the app, and login to your Total Connect 2.0 account. Then navigate to the "Settings" menu, and choose the "Alexa" option. The Settings Menu in the Android App can be found by pressing the menu bar in the top left (three horizontal lines), and choosing "Settings". On iOS, press "More" on the bottom toolbar, and choose "Settings". After choosing "Alexa", you will then be taken to a page where you can login to your Amazon account and enable the Total Connect 2.0 Skill.

After taking the first step to enable the skill, provide your login information for your Total Connect 2.0 account.

Press "Allow" to continue.

Choose all the devices you wish to connect, and press the blue "Connect" button.

The pairing process will complete!

You will now be able to perform the following voice commands through Alexa:

• “Alexa, ask Total Connect, What is the status of my security system?”
• “Alexa, ask Total Connect, Is my security system armed?”
• “Alexa, tell Total Connect to Arm.”
• “Alexa, tell Total Connect to Arm Away.”
• “Alexa, tell Total Connect to Arm Stay.”
• "Alexa, tell Total Connect to run (scene name)."

Please note that you cannot ask Alexa to disarm the system, as that would present a security risk. The ability to control individual Z-Wave smart home devices is also not available at this time. Instead, any Z-Wave operation must be done through scenes. Any automation scene that is set up with your TC2 account can be performed through a spoken Alexa voice command.

To test scene control for spoken commands, we created a nifty Total Connect 2.0 Smart Scene called "Example". This scene will lock a Z-Wave door lock and set our Honeywell Lyric Security System to Arm Away. We simply say to our Alexa Device "Alexa, tell Total Connect to run Example". And just like that, our Z-Wave lock will activate, and our Lyric Alarm Panel will Arm Way!

If you have any questions about linking your Total Connect 2.0 account with your Alexa Device, or if you need help using Alexa voice commands, do not hesitate to reach out to us! You may email us at support@alarmgrid.com, or you can call us at (888) 818-7728 during normal business hours, which are 9am to 8pm EST M-F. We look forward to hearing from you!

We are happy to announce that the TC2 Alexa Skill can now be used for smart home scene control. Previously, the feature only allowed users to arm or disarm their systems and check their current arming status. This feature will make things much easier for Alexa users with Total Connect 2.0.

Any voice commands for your system that are made through Alexa will be forwarded to the Honeywell AlarmNet Servers and Total Connect 2.0. From there, the command will be sent to the panel so that the action can be performed. This will obviously require that the user has an active Total Connect 2.0 account and that their panel is synced with their account. Check out our monitoring page for more information on how you can get started with the Total Connect 2.0 service.

At this time, users can only use spoken Alexa voice commands to run specific scenes. This is done with the spoken command, "Alexa, tell Total Connect to run (scene name)." The ability to control specific Z-Wave smart home devices is expected to be made available at a later date. To use this feature, you must enable the TC2 Skill in the Alexa App. More information is available in this FAQ, which while written for the Lyric specifically, could apply to virtually any Honeywell System that is set up with Total Connect 2.0.

If you have more questions about the Alexa Skill for TC2, please email us at support@alarmgrid.com, or call us at (888) 818-7728 during normal business hours, which are 9am to 8pm EST M-F.

Alarm Grid would like to remind its customers that the sunset of Total Connect 1.0 is quickly falling upon us. The service is set to be terminated by January 2020. By then, all users must upgrade to the Total Connect 2.0 service. Almost all Total Connect users have already made the upgrade.

Total Connect 1.0 was introduced as a way for users of Honeywell Alarm Panels to operate their systems remotely. The service was relatively limited in what it could offer. It was later replaced with the Total Connect 2.0 service that is still very widely used today. The TC2 service is much more reliable and offers vastly superior functionality when compared with the original TC1 platform. As of late November 2018, nearly all TC1 users have upgraded to TC2. But there are still a very small number of users running TC1. You can recognize that you have TC2 by the mobile app icon, which features the white letters "tc" with a red background. The icon is shown above.

If you are still running TC1, you must upgrade to TC2 by January 2020. If you don't, you will lose remote functionality for your system. By upgrading to TC2, you will ensure that your remote system services will work well into the very distant future. You will also gain several different features that are only compatible with TC2. Some of these features include:

• Access to TC2 App and Website
• Support for Amazon Alexa
• Support for MyQ Garage Doors
• Support for SkyBell Video Doorbells
• Support for August Smart Locks
• Support with Total Connect Comfort Thermostats
• Control up to Eight Partitions (if supported by system)
• Push Notifications
• Video Alerts
• Smart Scenes
• Support for Honeywell HD Cameras
• iOS Face ID Recognition
• Android Voice Recognition
• Support with Apple Watch
• Multi-Language Options
• 100+ Locations per Account

Most users who are still running Total Connect 1.0 are doing so because they have an alarm panel or a system communicator that works with TC1, but not TC2. For these users, some type of upgrade is necessary for gaining access to Total Connect 2.0. This could include replacing the communicator or replacing the panel entirely. Any Alarm Grid customer can contact us to receive assistance on the easiest way to upgrade their system. These customers should email us at support@alarmgrid.com, or call us at (888) 818-7728 during normal business hours, which are 9am to 8pm EST M-F to receive further assistance. Our team will work with them to ensure that they obtain the proper equipment to get started with Total Connect 2.0.

Remember, you must upgrade to TC2 by January 2020. This is just slightly more than a year away. Make the upgrade to TC2 now so that you do not lose remote services for your Honeywell Panel!