Home Security Blog

In order to reboot a router remotely using a VISTA P-Series Panel, you will manually activate an output, which will fault a zone. The zone fault will be programmed to activate a Z-Wave switch, which is powering the internet router or modem. A cellular connection is required to do this.

And there you have it, that's how you do it! Just kidding! We're going to cover exactly what you need to do. Alarm Grid had this scenario come up recently and thought it would make a good case study to cover.

First, we wrote an FAQ that covers how to manually control a programmable output through the keypad. But then we thought that putting the FAQ together with information outlining the exact problem that we resolved by using the manual output command might add some much-needed context and show how this command can really come in handy. This also outlines one of the reasons why a cellular communicator is so important to have as a backup to an internet connection!

Let me set the scene: The hero in our case study spends several months each year away from his primary residence. The system installed in this residence is a Honeywell VISTA-20P with a Honeywell Home Tuxedo installed, as well as an LTE dual-path communicator. The Honeywell LTE-IA or the Honeywell LTE-IV are equally suitable for use in this scenario. In addition, any of the compatible automation controllers, such as the Honeywell VAM or the older Tuxedo Touch WIFI, could be used instead of the newer Honeywell Home Tuxedo.

The Problem

While our hero is enjoying his time away, he discovers that his internet connection at home is down. Of course, if he were at home, the first thing he would do, after verifying that his ISP isn't experiencing an outage, is reboot his router to see if the connection comes back up. But he's not at home, and furthermore, there is no one he can send to his home to perform this task for him. Now, since he has a dual-path communicator with the cellular connection enabled and active, he doesn't have to worry that his panel won't be able to communicate a signal if the alarm goes off. He's safe in that regard. However, in addition to the alarm panel's ability to send signals through the internet when it is available, the Tuxedo also uses the internet to provide a communication path to Total Connect 2.0 so that he can control his Z-Wave automation devices remotely. This is a problem, and it's the problem we're here to solve.

Just to recap, we have a VISTA-20P Panel that is working, and it can communicate alarm signals via the cellular path. It can also be controlled via Total Connect 2.0 through the cellular path. We have a Honeywell Home Tuxedo that is working, and it can communicate with the panel through its hardwired keypad bus connection, but it can't communicate to TC2 through the internet. This means there is no way to remotely control Z-Wave Automation devices. Finally, we have an LTE dual-path communicator that is working on the cellular path, but not on the internet path.

The Solution

Basically, what this requires is a way to send a command from Total Connect 2.0 to the VISTA-20P Panel through the communicator's cellular connection. This command must be something that the panel can perform based on an entry from a keypad. In this case, we are going to enter a command via the TC2 keypad that will cause a programmable output to change state. This output is connected to a zone on the panel. When the output changes state, it will fault the zone. Then, based on the programming in a scene, the Tuxedo will turn the Z-Wave Module that is connected and providing power to the router OFF. This will drop power to the router. After a few seconds, another command will be entered through the keypad which will restore the zone, and a second scene will tell the Tuxedo that a restore on the zone causes the Z-Wave module to turn back ON. This will restore power to the router.

Here are the full details for this solution:

The first step in setting this up is making sure that you have an available zone to use as your triggering zone. If you have one of the hardwired zones on the panel available, then you can actually use Output 18, Trigger 2 for this purpose. Any of the hardwired zones 2 thru 8 can be used with this trigger. You can also use Output 17, Trigger 1, but it provides more current than Trigger 2, so we recommend that you save it for other potential uses. If you don't have one of these zones available, then you can use a zone on a Honeywell 4219 or 4229 8-zone expander, but this will also require the use of a relay instead of a trigger. If you are using the 4229, it has two (2) programmable relays built into it. If you are using the 4219, then you will need to add a Honeywell 4204. It is also possible to use a zone input from a wireless zone, such as a Honeywell 5816, along with one of the above mentioned relays.

One reason we love using Trigger 2, Output 18 for this is because it's so simple. Output 18 is already enabled in panel programming location *79, and as long as its programming hasn't been changed from the default, no additional programming is required for the output to work. However, there is still the matter of programming the zone to be used. In our example, we show Output 18, Trigger 2 connected to Zone 03. As you can see in the diagram below, we have connected the trigger to the Hi side of the zone, on terminal 12. As mentioned before, you can use this configuration on any of the Zones 02 thru 08, connecting the trigger wire to the Hi side of the zone. The reason you can't use this on Zone 01 is because the Zone 01 negative is completely isolated from all other negative terminals on the board. In order for the trigger to work to fault the zone, it must be common to the zone negative when the trigger is activated.

If you need to use a relay instead of the trigger, you will need to wire the relay to the zone so that when you turn the Relay ON, it faults the connected zone, and when you turn the Relay OFF, it restores that zone. The way this must be done will depend on the type of zone it is being connected to. When using a 5816 with the input terminals, you will need to wire one terminal of the transmitter to the relay's Common (C) and the other terminal to the relay's Normally Closed (NC). If you're using an expansion zone on a Honeywell 4219 or Honeywell 4229, then the wiring used for this zone, and whether or not an End-of-Line Resistor (EOLR) is used, will depend on how the rest of the zones on that expander are configured, as well as on the age of the expander. Earlier versions required an EOLR for each zone, while newer versions provide an option not to use the EOLR, based on the setting of a dip switch. The important thing to know here is that when a 4204 or 4229 relay is OFF, it has continuity between Common (C) and Normally Closed (NC). When it is ON, it has continuity between Common (C) and Normally Open (NO).

With the output wiring out of the way, we can move on to programming the zone. We're not going to go through the entire zone programming process. You can find information about how to program a zone on a VISTA-20P Panel in this FAQ. The two important things to know when it comes to zone programming are the Zone Type and the Hardwire Type. The Zone Type should be set to Zone Type 23, No Alarm Response. This Zone Type was specifically created to allow the panel to activate outputs based on a zone's change of state. Basically, Zone Type 23 allows the panel to recognize that a fault and/or fault restore has occurred on a zone, without it having to display a fault for that zone, or take any other action with regard to the zone itself. Zone Type 23 will never show a fault, and it will never cause an alarm condition. The Hardwire Type should be set to Normally Open (Entry 2 when prompted). Again, see the FAQ linked above for full details on zone programming. The Hardwire Type programming of Normally Open is specifically meant for use with the trigger connection shown above. If using a relay instead of a trigger, the Hardwire Type or Input Type setting may need to be different, depending on your wiring configuration, and the zone number.

The next step is to pair the Z-Wave module with the Honeywell Home Tuxedo. As always, we recommend that you first Exclude or Remove the Z-Wave device using the Tuxedo, before attempting to Include or Add the device. The reason we always recommend doing this is because devices are often joined to a Z-Wave network at the factory as part of Quality Assurance (QA). In many cases, once the device has been successfully joined to the test network, it is never cleared, and is simply packaged and sold as it is. Once a Z-Wave device has been paired with a network, it holds onto that network information until it receives a command telling it to forget the old network so that it can join a new one. The process of Excluding or Removing, is what tells a Z-Wave device to forget the old network. It's fortunate that any Z-Wave controller can tell any Z-Wave device to forget its old network!

A word about which Z-Wave module to use. You can use either an in-wall switch, or a plug-in module. If your Z-Wave Automation Controller supports Z-Wave Plus, then we always recommend using a Z-Wave Plus device. Although any Z-Wave controller can support just about any Z-Wave module, a Z-Wave Plus module loses its Z-Wave Plus attributes, including extended range and battery life, when used with an older Z-Wave controller. We like the idea of using a plug-in module, as it allows you to easily move your router if you begin to have range or interference issues.

Once the Z-Wave module has been learned into the Tuxedo, VAM, or Tuxedo Touch WIFI you then need to create a scene which will tell the module to turn OFF when Zone 3 (or whatever zone you choose to use) is faulted. You will need to program a second scene to tell the same module to turn ON when Zone 3 is restored. The easiest way to perform this programming is through Total Connect 2.0. We like to program scenes using the website, the examples that follow will assume that is how the scenes are being setup.

After logging into Total Connect 2.0, choose the menu option for scenes. If you do not see this option, contact your alarm dealer, and be sure that your account is properly configured, and that your monitoring plan includes access to Automation. For Alarm Grid customers, this would be our Silver Plan (Self or Full), or higher. After clicking on Scenes, choose Create Scene.

This will take you through a scene creation wizard. The first step is to name the Scene. This should be something easy to distinguish from other scenes, such as "Router Off". After choosing Continue, you will see where you can choose how the scene will be triggered. In our case, we want Triggered by a device, and when we expand this option, we then want to expand the section titled Sensors. Under Sensors, we see Zone 3, which we have named Router. When we expand this option, we can choose that this scene will activate when Zone 3 is Open (faulted) or Closed (restored). We intend to turn OFF the Z-Wave device when Zone 3 is faulted, so we will choose "When it is open".

After choosing which zone(s) you want to trigger the Z-Wave device, you will be taken to Step 3 of the scene creation wizard. In this step, you will choose which device (or devices) you want to control, and whether you want them to turn ON or OFF. This is our Router OFF scene, so we set our action accordingly.

Now that we have created an initial scene, in order to add the second scene (the one that will turn the router power back on) we need to click the + symbol in the upper right of the Scenes screen.

The programming for this scene will be almost identical to the first scene. We still want to trigger by device. The device is Sensor 3, which we named ROUTER, and we want the Z-Wave device to be turned ON when Sensor 3 is Closed, meaning the fault on the zone is restored. Here's the summary for the second scene.

That is the end of the programming and wiring for this solution. The final step is for our hero to manually activate Trigger 2, Output 18 through the keypad screen in Total Connect 2.0. Do this by entering the following command:

4-Digit Code + [#] + [7] + [18]

By entering this command, we're telling Output 18, Trigger 2 to activate. When it activates, it connects to ground. This ground is common to the Lo side of Zone 3. This causes a short on the zone (which is why we programmed it as Normally Open), which in turn causes it to fault. The fault on Zone 3 causes the Z-Wave device being used to power the router to turn OFF, powering the router down.

After around 20 seconds, our hero should enter the following command to restore Zone 3:

4-Digit Code + [#] + [8] + [18]

By entering this command, we are telling Output 18, Trigger 2 to deactivate. When it deactivates, the trigger disconnects from ground. This opens the circuit on Zone 3, causing it to restore from a faulted condition. This in turn causes the Z-Wave device being used to power the router to turn it back ON, powering the router back up. Once more, keep in mind that this option is only available because the customer in question, our hero, chose to use a dual-path communication method. If he had chosen to use an IP only connection, there would be no way for him to initiate the keypad command through Total Connect 2.0 that gets this ball rolling.

If you happen to be using a relay instead of the trigger output, there will be a few minor tweaks that you will need to make to this process. One of those tweaks will be the output number that you will use when performing this command. The FAQ that we linked in the second paragraph above goes into more detail on how to set this up using a relay, including covering the programming required in programming location *79.

If you need further assistance using this setup with a relay, feel free to reach out to us at support@alarmgrid.com. Our technical support staff are available M - F from 9:00 am to 8:00 pm Eastern. We will have some closures soon due to the holidays, so pay attention to our blog for information about when those will be. As always, we look forward to hearing from you!

We know that 2020 has been a crazy year for all. And now we're right in the thick of the holiday buying season. We wanted to take a brief moment to collect our thoughts and make things a bit more organized so you can decide which route to take for your security and automation shopping.

First of all, if you haven't checked out our 2020 holiday buying guides, then that's a great place to start! We put together five (5) guides this year.

• 2020 Alarm Panel Buying Guide - Find out which alarm panels are worth building around. Your alarm panel serves as the central hub for all your security and automation needs, and it represents your most important buying decision.
• 2020 Security Sensor Buying Guide - Protect your home or office with top-of-the-line security sensors. These devices alert your system whenever there is possible intrusion activity, such as a door being opened, or a window being broken.
• 2020 Environmental Sensor Buying Guide - Safety is the name of the game with environmental sensors. Unlock the true potential of your alarm system by monitoring for conditions like unusual temperatures, fires and flooding.
• 2020 Smart Home Automation Buying Guide - Your security system is also the center of your smart home! Make your life more convenient with devices like smart lights, door locks, and programmable thermostats.
• 2020 System Accessories Buying Guide - All the other goodies and gadgets that you need for your complete home or business security system! We cover cellular communicators, desk mounts, surveillance cameras, and more!

But before we close out this post, we want to stop and make some special notes. If you are still left wondering what to buy this holiday season, then we have two (2) recommendations. First, we've been stressing all year about the importance of upgrading to an LTE cellular communicator if you are still using an older 3G or CDMA module.

If you still have any doubts, then yes, now is the best time to upgrade. Older cellular modules are going to stop working. There is going to be a big rush for users to keep their systems connected at the very last minute. Make things easier on yourself (and us) by upgrading early. And if you're still running an IP-only panel, then getting started with cellular monitoring is a huge upgrade in itself. This is the best way to keep your system online in the event of an internet or power outage. That's our first recommendation - UPGRADE YOUR SYSTEM TO LTE IF YOU HAVEN'T ALREADY.

Second, we want to close out our holiday recommendations with a bang. We understand that getting a new communication path for your system might not be the most exciting thing in the world. But here's something that is. If you are looking for the single, sexiest, new product that we have the capacity to promote at this time, then we have your answer. Right here, right now. Alarm.com ADC-VDB770 Video Doorbell Camera.

We've been promoting doorbell cameras for quite a while now. But the ADC-VDB770 is different. We've never seen a doorbell camera output video at quite this level before. To see a doorbell camera with 1440x1920 resolution and High Dynamic Range is pretty insane. This nifty gadget outputs video nearly as well as what a state-of-the-art 4K TV can even display! And it backs up its talk further with its crazy 150° Field of View, astounding 15 foot night vision range, and its ability to utilize the full suite of Alarm.com Video Analytics features. This doorbell camera has taken what you would expect out of a top-of-the-line security camera and turned it into an ultra-convenient front-of-home monitoring device! Wow!

There are some drawbacks. One is that it's for Alarm.com only. Unfortunately, this means that TC2 users can't play with this fun new toy. Second, at this time, we can only support it on a Platinum Level Monitoring Plan. But we are exploring our options, and there may soon be a way that we can support a single ADC-VDB770 device on a non-video account, much like what we have been able to do with SkyBell Video Doorbell devices. It's too early for us to make any promises, but we hope to expand the reach of this doorbell camera so that more of the world may appreciate its glory. But if you want our second recommendation - ALL ALARM.COM USERS SHOULD GET THE ADC-VDB770 DOORBELL CAMERA.

For now, that concludes our post-buying guide holiday thoughts. Get on LTE! And if you're on ADC, then get that doorbell camera! You'll be thrilled that you did! And as always, don't hesitate to reach out to us with any questions. The best way to contact us is to email support@alarmgrid.com. Our team responds to emails from 9am to 8pm ET M-F. We look forward to hearing from you!

If you recall last week, we put out our 2020 holiday buying guide for smart home automation. Today, we wanted to focus on a very small aspect of that buying guide and explore some quick possibilities on how your can use some smart automated plug-in modules around the holiday season.

Plug-in modules couldn't be more convenient. You simply plug one into your standard outlet, enroll it with your smart home network (we like Z-Wave Plus), and connect the device(s) you want to control. And just like that, you can take virtually any connected device, and turn it into a smart device. The possibilities around the holiday season are particularly cool.

But before we get into some creative ways to use your plug-in modules, let's take a look at a few of our favorites. You should recall all of these from our buying guide if you read through that, but it never hurts to reintroduce them.

• Linear PS15EMZ5-1 Z-Wave Plus Plug-In Appliance Module
• Resideo Z5SWPID Z-Wave Plus Plug-In Smart Switch
• Qolsys IQ Smart Plug Z-Wave Plus Plug-In Module

And we also want to give an extra special shout-out to the Resideo Z5SWPIO Z-Wave Plus Outdoor Plug-In Switch. Unlike the other three plug-in modules mentioned here, the Resideo Z5SWPIO is the only one that can be used OUTDOORS. This can certainly come in handy around the holiday season with lighting displays set up outside for the world to see. We can imagine many of you out there will want to bring smart automation to the holiday lights you've worked so hard on. You may as well do things right with an outdoor smart plug-in switch!

But across the board, the name of the game here is scheduling. If you want to have your lights turn ON and OFF automatically on a set schedule, then Z-Wave Plus plug-in modules are the way to go. Sure, you could rely on traditional timers and relays, but this makes things so much easier! And assuming you have your plug-in modules set up with your monitored security system, then all of this can be conveniently done through Total Connect 2.0 or Alarm.com. All you need to do is build a smart scene that sets a time for your devices to turn ON, and another for them to turn OFF later on. It's that simple.

Now, let's think about what you can include in these scenes. We'll start simple. How about your Christmas tree? Turn it into a Z-Wave Plus Christmas tree! This can be very nice if you are away from home for the holidays. By having your Christmas tree turn ON and OFF automatically, you can make it appear like someone is home, even if not a creature is stirring. If you have some other electronic holiday gear, then there's a great chance that it can be included in this setup as well.

If you really want to make things extra special, then get that Resideo Z5SWPIO Outdoor Module we talked about earlier, and use it to put your home's entire holiday lighting display on a schedule! Even if you're away seeking warmer weather, you can still have the best holiday display on the block. With Z-Wave Plus technology, you can ensure that your home lights up the cul-de-sac at night, and then safely powers down once morning arrives. You can even set specific scenes for sunset and sunrise to make scheduling a bit more customized.

And you don't even have to stop with the lights. If you have one of those giant inflatable outdoor snowman, then put that on your plug-in module too. As long as you don't exceed the load limit, then you're good to go! A few plug-in modules will really allow you to get wild. And it's all super easy to set up! If you have any questions about automation, then forward them over to support@alarmgrid.com, and we'll be happy to help. Our team is here from 9am to 8pm ET M-F to answer your questions. We look forward to hearing from you!

You may recall how we recently discussed the prospect of Panama City, FL introducing false alarm fines. As expected, the city did go through with the plan, as the city announced a new fining structure for false alarms. Only repeat offenders can be fined under the new city ordinance.

According to the new policy, security system users in single-family homes will be provided with three (3) warnings for causing false alarms. Another offense after that will result in a $250 fine. Any subsequent false alarm will result in a $500 fine. As for multi-family homes and businesses, users in these locations will only be given two (2) warnings before fines start occurring. The next false alarm will result in a $500 fine, and all subsequent false alarms will result in $1,000 fines.

City manager Tony O'Rourke explained how false alarms waste resources, stating, "That’s not only an inherent risk for our first responders, but also it is taking away valuable resources in true emergency situations.” O'Rourke also stated that the fines provide a strong incentive for users to verify that their systems are working as intended. Records indicate that roughly 2,200 false alarms occur each year.

Panama City, FL Mayor, Mark Sheldon added, "When the chiefs are going out and their teams are going out, they don’t know if it’s a false alarm or not... They respond with the utmost urgency to every call, and 2,200 times this year, they got there for nothing. They put themselves in danger and everyone else that they passed along the way.”

From our perspective at Alarm Grid, this newly enacted policy is tough, but fair. Giving three (3) warnings for residential end users is quite generous. This allows for some occasional mistakes to be made, without punishing an end user too severely. The fines are admittedly quite steep, but it is very unlikely for a responsible end user to reach that threshold where they begin being fined. A good monitoring company will do its part to properly train end users so that false alarms are kept to an absolute minimum. With the right training, a user should never expect to be fined under this policy. However, the policy is still there to help ensure that users act responsibly.

We have said many times before that we at Alarm Grid always do our part to educate and train our customers so that they do not cause false alarms. We strongly advise checking out this informative guide to preventing false alarms. Additionally, all Alarm Grid monitored customers are invited to email us at support@alarmgrid.com if they are any questions or concerns about preventing false alarms on their systems. Our team is available to answer your email inquiries from 9am to 8pm ET M-F. We look forward to hearing from you!

Today, in this final part of our 2020 holiday buying guides, we will be checking out various accessories for the Honeywell Lyric, the Qolsys IQ Panel 2 Plus, and the 2GIG GC3e. Specifically, we will be looking at compatible cellular communicators, security cameras, keypads, and desk mounts.

Adding various accessories to your system can improve your overall experience and make your system easier to use. Most accessories are optional, though there some that are required for setting up new monitoring service. We'll be sure to discuss these factors along the way. The other very important thing to keep in mind is that compatibility is usually based on system. Check and make sure that any accessory you want works with your system.

Cellular Communicators

We'll start by looking at cellular communicators for our top alarm panels. All of our top security system picks have built-in WIFI for communicating right out of the box. But only the Qolsys IQ Panel 2 Plus comes with a built-in cellular communication module. For the Lyric and the GC3e, you must add a cellular radio if you want one of these systems to use a cellular communication pathway. Keep in mind that this is optional for Total Connect 2.0 Systems like the Lyric, as TC2 allows system to be set up with IP-only service. But for Alarm.com Systems, having an active cellular communication set up is required. This means that you must buy a cellular communicator for a 2GIG GC3e to get it monitored. Keep in mind that using cellular communication on any system will require a monitoring plan that includes cellular service, such as an Alarm Grid Gold or Platinum Level Plan.

A good thing about the cellular communicators listed here is that they are all LTE communicators. The term LTE stands for "long-term evolution", and the associated networks and cell towers are expected to be kept running and in-service for a very long time. This will remain true even as 5G networks are rolled out, as LTE is positioned to serve as a valuable and reliable backup option to 5G. At this time (December 2020), 5G communicators for alarm systems do not yet exist. This makes LTE far and away the best option for cellular communication on alarm systems at this time.

You will notice that there are no cellular communicators listed here for the IQ Panel 2 Plus. This is because the IQ Panel 2 Plus comes with a cellular communicator that is pre-installed. It cannot be removed or replaced. This means that the entire panel must be replaced in the event that its cellular radio fails. You will also see that carrier options for AT&T and Verizon are listed here. You should simply go with whichever carrier provides better service in the area where the system will be used. You can also check coverage maps if you are unsure. Remember, this choice will have no impact on your monthly monitoring costs, and it has nothing to do with the carrier for your personal phone. And just to restate it one last time, this is required for the GC3e, and optional for the Lyric.

Here are our top picks for cellular communicators.

Model	Notes
2GIG LTEA-A-GC3	AT&T LTE Communicator for 2GIG GC3e. Requires system firmware version 3.2.3 or higher.
2GIG LTEV1-A-GC3	Verizon LTE Communicator for 2GIG GC3e. Requires system firmware 3.1.3 or higher.
Honeywell LYRICLTE-A	AT&T LTE Communicator for Honeywell Lyric. Requires system firmware version MR3 or higher.
Honeywell LYRICLTE-V	Verizon LTE Communicator for Honeywell Lyric. Requires system firmware version MR9 or higher.

Security Cameras

Next, we will be taking a look at various security camera options for your system. Broadly speaking, these devices can be split into two (2) categories. There are security cameras for Alarm.com and security cameras for Total Connect 2.0. If you are building around a Qolsys IQ Panel 2 Plus or 2GIG GC3e, then you will want to get Alarm.com Security Cameras. But if you are building around the Honeywell Lyric, then you should get Total Connect 2.0 cameras. Remember that using any camera will require a monitoring plan that includes video surveillance, such as an Alarm Grid Platinum Level Plan. The only exception is for a SkyBell Video Doorbell, which we will be discussing later.

The cameras listed here are all IP cameras, meaning that they connect to the internet for remote access. You can use the Alarm.com Mobile App or the Total Connect 2.0 Mobile App to get a live look-in for your camera from pretty much anywhere in the world. Most cameras connect across wireless WIFI, but some use wired ethernet connectivity. For those using wired ethernet, you will often see them listed as Power over Ethernet, or PoE. This means that the camera can get both power and network connectivity from the same connection. Cameras that use WIFI will typically just have a plug-in transformer for power.

Let's start by exploring the Alarm.com Cameras. These are what you want if you are building around an IQ Panel 2 Plus, a 2GIG GC3e, or any other Alarm.com Security System.

Model	Notes
Alarm.com ADC-V522IR	Alarm.com Indoor 1080p camera. 113° Field of View. IR Night Vision range of 15 feet. Uses WIFI or ethernet connectivity, but does not support PoE.
Alarm.com ADC-V523	Alarm.com Indoor 1080p camera w/ High Dynamic Range. 117° Field of View. IR Night Vision Range of 15 feet. Uses WIFI or ethernet connectivity, but does not support PoE.
Alarm.com ADC-V622- WELL	Alarm.com Indoor Wellness Camera w/ 1080p recording. 180° Field of View. IR Night Vision Rang of 15 feet. Uses WIFI or ethernet connectivity. Supports PoE if ethernet is used. Doubles as Bluetooth speaker for two-way audio.
Alarm.com ADC-V723	Alarm.com Outdoor 1080p camera w/ High Dynamic Range. 117° Field of View. IR Night Vision Range of 40 feet. Uses WIFI connectivity. Does not support wired ethernet.
Alarm.com ADC-VC726	Alarm.com Commercial outdoor mini bullet 1080p camera. 86° Field of View. IR Night Vision Range of 95 feet. Uses wired ethernet connectivity. Supports PoE.
Alarm.com ADC-VC736	Alarm.com Commercial outdoor large bullet 1080p camera. 86° Field of View. IR Night Vision Range of 260 feet. Uses wired ethernet connectivity. Supports PoE.
Alarm.com ADC-VC826	Alarm.com Commercial outdoor dome 1080p camera. 108° Field of View. IR Night Vision Range of 95 feet. Uses wired ethernet connectivity. Supports PoE.
Alarm.com ADC-VC836	Alarm.com Commercial outdoor turret 1080p camera. 108° Field of View. IR Night Vision Range of 95 feet. Uses wired ethernet connectivity. Supports PoE.
Alarm.com ADC-VDB770	Alarm.com Video Doorbell 1080p Camera. 150° Vertical Field of View. 115° Horizontal Field of View. IR Night Vision Range of 15 feet. Uses WIFI connectivity. Does not support wired ethernet.
Alarm.com ADC-SVR122	Alarm.com Stream Video Recorder. Used to facilitate 24-hour continuous recording. Supports up to 2TB of storage w/ proper hard drives. Not an actual camera.
Alarm.com ADC-CSVR126	Alarm.com Commercial Stream Video Recorder. Used to facilitate 24-hour continuous recording. Supports up to 16TB of storage w/ proper hard drives. Not an actual camera.

Next, we will be looking at the Total Connect IP Cameras. There are only thee (3) models available, but they are the ones to use if you have a Honeywell Lyric set up with the Total Connect 2.0 platform.

Model	Notes
Honeywell IPCAM-WIC1	Total Connect 2.0 Indoor 720p Camera. 135° Field of View. IR Night Vision Range of 16.5 feet.
Honeywell IPCAM-WIC2	Total Connect 2.0 Indoor 1080p Camera. 110° Field of View. IR Night Vision Range of 33 Feet.
Honeywell IPCAM-WOC1	Total Connect 2.0 Outdoor 1080p Camera. 117° Field of View. IR Night Vision Range of 65 Feet. Does not record audio.

Lastly, we want to give special recognition to the SkyBell Doorbell Cameras. These camera replace your existing doorbell, and you can receive push notifications on your phone when someone rings your doorbell. They can also begin recording upon detecting movement, making them ideal for monitoring the front of your home. What's also unique about these cameras is they do not require true video monitoring service. Up to five (5) can be added on a TC2 account, while those with ADC can only use one (1), unless they upgrade to a true video monitoring plan. Make sure to use one designed for TC2 or ADC depending on the interactive platform you are using. Please note that only the TC2 version can be used with the native SkyBell App. You cannot use the SkyBell App with the ADC models.

Model	Notes
Honeywell SkyBell DBCAM-TRIM	SkyBell Slimline Video Doorbell Camera for use w/ Total Connect 2.0 and SkyBell App. Up to 1080p recording quality. Uses WIFI connectivity. Available in Satin Nickel or Oil Rubbed Bronze.
Alarm.com ADC-VDB101	SkyBell Round Video Doorbell Camera for use w/ Alarm.com. Up to 1080p recording quality. Uses WIFI connectivity. Available in Satin Nickel or Oil Rubbed Bronze.
Alarm.com ADC-VDB105	SkyBell Slimline Video Doorbell Camera for use w/ Alarm.com. Up to 720p recording quality. Uses WIFI connectivity. Available in Satin Nickel or Oil Rubbed Bronze.

Alarm Keypads

Our next topic concerns alarm keypads. These devices serve as a secondary on-site controller for your system. Some of these are very basic devices that are only useful for minimal system arming and disarming and showing status. Others offer complete touchscreen displays and allow you to perform a robust selection of security and automation commands. The important thing to pay attention to here is compatibility. Each keypad listed here will only work with the system that it is intended to be used with.

Some common locations for secondary alarm system keypads are near back doors or garage doors, as a user might want to arm and disarm from those locations as they are coming and going, without needing to go all the way to their primary alarm panel. They are also popular for use in master bedrooms, as having a keypad by your bedside can be a convenient way to call for help in the event that you hear someone breaking into your home.

Here are the available keypads for our top system picks.

Model	Notes
Honeywell LKP500	LCD Keypad for Honeywell Lyric. Used for basic arming and disarming. Provides two lines of character display, with 16 characters per line. 32 characters total. Supports chime. Honeywell LKP500-DK Desk Stand is also available.
2GIG PAD1-345	Push-button Keypad for 2GIG Systems, including the 2GIG GC3e. Used for basic arming and disarming. Can also be used to trigger a panic during an emergency. No display screen. No chime or voice.
2GIG SP1-GC3	Touchscreen Keypad for 2GIG GC3e. Supports full suite of security and arming functions. Pairs w/ GC3e across WIFI or using a local Access Point (AP). Offers chime and voice. Mimics screen of GC3e once paired.
Qolsys IQ Remote	Touchscreen Keypad for Qolsys IQ Panel 2 Plus. Supports full suite of security and automation functions. Pairs with IQ2+ across WIFI. Mimics screen of IQ2+ once paired.

Desk Mounts

Our final category is desk mounts for alarm panels. Using a desk mount allows you to position your panel upright on a sturdy desk or table, instead of wall-mounting or just laying it flat. These devices are often preferred by DIY users who don't want to drill holes in the wall. They are also great for renters who have restrictions on drilling holes.

Of our top security system picks, only the Qolsys IQ Panel 2 Plus comes with a desk mount included. However, the included desk mount is relatively small and flimsy. There is actually a more robust desk mount for the IQ Panel 2 Plus, which is included on this list. Using a proper desk mount makes it possible to perform a complete system installation with nothing more than a screwdriver in many cases.

Here are desk mounts for our top security system picks.

Model	Notes
Honeywell LCP500-DK	Desk mount for Honeywell Lyric. Allows for positioning at 30° or 60°.
2GIG CP-DESK	Desk mount for 2GIG GC3e. Also compatible with other 2GIG Wireless Alarm Panels.
Qolsys IQ Stand	Desk mount for Qolsys IQ Panel 2 Plus. Sturdier option than the standard table stand that comes included with the system.

Reach out to us!

This concludes our final buying guide for the 2020 holiday season. Make sure to check out our earlier buying guides on alarm panels, security sensors, environmental sensors, smart home automation, and our special guide for the Honeywell Home PROA7PLUS Panel. If you have any questions regarding compatibility, or if you are interested in starting new alarm monitoring service and you need help planning your system, please email our team at support@alarmgrid.com. We will help you every step of the way, from ordering the right equipment, to activating your alarm monitoring service. Our team is available to help from 9am to 8pm ET M-F. As always, we look forward to hearing from you!

Alarm.com is back again for the holiday season, as users will once again be able to have Santa appear in screenshots for their Alarm.com Security Cameras. This feature is great for sharing with young family members, as well as for as anyone who loves Christmas and wants to get in the spirit.

The "Santa Security" feature is available on both the Alarm.com website and mobile app. If you are using, the Alarm.com Mobile App, then you may want to verify that you are using a high enough version. For iOS users, Version 4.17 or higher is needed. Android users need at least Version 4.15.1. Remember you can download the app for free from either the Apple App Store or the Google Play Store. And of course, you will need a monitoring plan that includes access to Alarm.com for video surveillance, such as an Alarm Grid Platinum Plan.

To get started, just open the Alarm.com website or mobile app, and then enter the Cameras Menu. Select the video feed for one of your compatible cameras, and then click on the icon of Santa. You can select from a few different Santa images to insert into your camera's screenshot. The Santa image you select can be positioned wherever you like, and you can also resize the Santa image to better fit the setting. Then all you have to do is download the altered picture and share it with your friends and family to show them that Santa visited!

Of course, this isn't capturing the real Santa on your Alarm.com Security Cameras. Santa is much too fast for that, so it won't work if you try to get video of the real Kris Kringle himself. But this is certainly a nice alternative. The feature will be available from December 7th through December 31st. That should give you plenty of time to produce a Santa image to show your kids, loved ones, and anyone else who loves Christmas. No special sign-up is required. All you need is a compatible Alarm.com Camera and a video monitoring plan.

If you have any questions about the Santa Security feature for Alarm.com, then please reach out to us be emailing support@alarmgrid.com. Our team is happy to answer any questions you might have about the Santa feature, or about Alarm.com service in general. This email is also good to use if you want to start new monitoring service. It's not too late to set up an Alarm.com Security System with a camera so that you can enjoy the Santa Security feature this year. As always, we look forward to hearing from you. Happy holidays 2020!

Alarm Grid is proud to announce that the next generation Honeywell Home PROA7PLUS Security System is available for purchase on our site. Today, we're going to explore this new system and find out whether or not its worth buying. Let's take a deep dive into the Honeywell Home PROA7PLUS!

We will cut right to the chase. The Honeywell Home PROA7PLUS from Resideo has been available on our site for a couple of months now. However, we have been hesitant to promote it due to one glaring factor. The system lacks support for local end user programming. This means that the system can only be programmed and configured by your monitoring provider. You will need to contact Alarm Grid, or whomever you are using for monitoring service, whenever you want to make changes to the system programming settings. You won't be able to enter programming locally and conveniently make adjustments to the majority of system settings and configurations. This goes against our primary principle as a DIY monitoring provider, and it is such a big concern that we have been reluctant to announce it.

Now, the news isn't all bad. Other than its lack of local programming, the PROA7PLUS is a very nice alarm panel. it's sleek, crisp, and it looks great mounted on a wall. The system turns heads with its gorgeous 7-inch full-color display screen that offers easy and convenient touchscreen control. And it wouldn't be complete without the panel's powerful features, which we will certainly be discussing later in this post. Plus, we have received a promise from Resideo that local programming support for the PROA7PLUS will be made available in a future update, which is expected to be made available sometime in the first half of 2021. For now, you are certainly welcome to purchase the Honeywell Home PROA7PLUS from us, and we are happy to monitor the system and help you with setting it up and configuring it to your liking. But for the time being, it is not one of our top security system picks. If you want to learn more about some systems that we currently recommend purchasing instead of the PROA7PLUS, then please check out our 2020 Holiday Buying Guide for Alarm Panels, which includes the Honeywell Lyric, also from Resideo.

With that out of the way, we can begin focusing on the positive aspects of the Honeywell Home PROA7PLUS. And there really is a lot to discuss in that regard. The system supports up to 127 zones out of the box, and it can support up to 250 with the proper add-on, which we'll cover later. There are also 32 key fob slots. The main sensors you'll be using with the PROA7PLUS are the Honeywell Home PROSIX Series Sensors. These state-of-the art sensors are built exclusively for use with the PROA7PLUS. They utilize top-of-the-line 128-bit AES encryption, and they boast a wireless range of more then 300 nominal feet. You can also use the Honeywell SiX Series Sensors, which were originally built for use with the Lyric, with the PROA7PLUS. But be warned, once you pair an original SiX Series Sensor with a PROA7PLUS, it will receive an update and then you will never be able to use it with a Lyric System again.

For this buying guide, we'll primarily be focusing on the PROSIX Sensors built exclusively for the PROA7PLUS. Let's check out the PROSIX Series Sensors.

Model	Notes
Honeywell Home PROSIXCO	Carbon monoxide sensor. Emits 85 dB Temporal 4 sounder upon activation. Includes One-Go-All-Go functionality.
Honeywell Home PROSIXCOMBO	Combination smoke, heat, and carbon monoxide sensor. Includes built-in 85 dB sounder that emits Temporal 3 sound for smoke and heat, and Temporal 4 sound for CO. Includes One-Go-All-Go functionality.
Honeywell Home PROSIXCT	Door and window contact sensor. Magnet spacing gap of 0.75". Includes terminal block for single NC wired contact sensor. Has battery life of approximately five (5) years. Offers wireless range of 300+ feet. Measures 3.13"L x 1.61"W x 1.0"D.
Honeywell Home PROSIXFLOOD	Flood sensor. Sends alert to system within 15 seconds of detecting liquid. Comes with detachable Honeywell FP280 Probe that measures 15 feet in length.
Honeywell Home PROSIXFOB	Four-button key fob. Allows for dual-button inputs, for a maximum total of eight (8) inputs. Includes key ring for easy carry.
Honeywell Home PROSIXGB	Glass break detection sensor. Includes 25-foot detection range, and four (4) sensitivity settings. Honeywell FG701 is recommended glass break simulator.
Honeywell Home PROSIXMED	Single-button medical alert. Activation requires pressing and holding single button for three (3) full seconds. Only uses one (1) zone on system. Water-resistant. Includes accessory clip for device to be worn as wristband, lanyard, or belt clip.
Honeywell Home PROSIXMINI	Mini door and window sensor. Magnet spacing gap of 1.15" on wood, and 0.5" on metal. Has battery life of approximately five (5) years. Offers wireless range of 200+ feet. Measures. 2.44"L x 1.25"W x 0.45"D.
Honeywell Home PROSIXMINI2	Mini door and window sensor. Magnet spacing gap of 1.15". Has battery life of approximately seven (7) years. Offers wireless range of 500+ feet. Measures 2.9"L x 1.15"W x 0.75"D.
Honeywell Home PROSIXPANIC	Dual-button panic. Activation requires pressing and holding BOTH buttons for three (3) full seconds. Only uses one (1) zone on system. Water resistant. Includes accessory clip for device to be worn as wristband, lanyard, or belt clip.
Honeywell Home PROSIXPIR	PIR motion detection sensor. Has maximum detection area of 40 by 56 feet with 90° viewing angle. Supports pet immunity for small animals weighing up to 80 lbs.
Honeywell Home PROSIXSHOCK	Three-zone, all-in-one shock, contact, and transmitter sensor. Each function (service) can be turned ON or OFF as needed. Shock coverage area of about 10 to 12 square feet (5 to 6 foot radius). Four (4) sensitivity options for shock detection. Contact magnet spacing gap is 0.75" on wood surface. Wireless transmitter is for NC contact sensors only. Measures 3.13"L x 1.61"W x 1"D.
Honeywell Home PROSIXSMOKEV	Smoke and heat detector. Photoelectric smoke detection. Heat sensor activates at Fixed Temperature of 135°F, or Rate-of-Rise of 15°F in single minute when temperature is 104°F or higher. Emits 85 dB Temporal 3 sounder upon activation. Includes One-Go-All-Go functionality.
Honeywell Home PROSIXTEMP	Temperature sensor. Uses two (2) zones - one for low-temperature detection (COLD), one for high-temperature detection (HOT). Low-temperature detection activates when temperature falls below 45°F for ten (10) minutes. High-temperature detection activates when temperature rises above 95°F. Faulted zone restores when temperature is inside normal threshold for at least ten (10) minutes. Accurate within +/- 3°F.
Honeywell Home PROINDMV	Full-motion video sensor. Combines a PIR motion detection sensor with a full-motion video camera, and begins recording video when activated while the system is Armed Away and an alarm is triggered. Video is sent from Total Connect 2.0 to the end user via text and/or email. User cannot request a video clip or a live look-in from TC2. Provides a coverage area of 39 by 54 feet with a 90° viewing angle. Offers pet immunity for small animals under 80 lbs.

But the PROSIX Sensors and classic SiX Series Sensors are not your only sensor options for the Honeywell Home PROA7PLUS. If you add a Honeywell Home PROTAKEOVER Module to the system, then your PROA7PLUS will be able to interface with wireless sensors from one (1) of five (5) selectable legacy sensor frequencies. The PROTAKEOVER Module has a dial that allows you to choose which one (1) legacy frequency you want to use. Your options include Honeywell 5800 Sensors, 2GIG 345 MHz Sensors, legacy DSC 433 MHz Sensors, legacy Qolsys & Interlogix/GE 319.5 MHz Sensors, and Bosch 433 MHz Sensors. In addition, this module is what allows the PROA7PLUS to support 250 zones. Of these maximum 250 zones, 127 are for use with PROSIX and classic SiX Series Sensors, and the other 123 are for the legacy sensors you can add after installing the PROTAKEOVER Module. One limitation of the PROTAKEOVER Module is that it should NOT be used to interface life-safety sensors like smoke detectors and CO detectors with the PROA7PLUS System.

There is one other important note about using the Honeywell Home PROTAKEOVER Module with the PROA7PLUS. Once you install the PROTAKEOVER inside the system, you will NOT be able to use the current Honeywell Home PROA7DM Desk Mount with the system. The PROA7DM is an accessory that allows you to conveniently rest the system upright on a table or desk, instead of hard-mounting it to a wall. In other words, you must choose between the PROTAKEOVER Module and the PROA7DM Desk Mount. Fortunately, you will still be able to mount the PROA7PLUS System on the wall like normal when using the PROTAKEOVER Module. The reason for this is that the PROTAKEOVER module comes with a replacement wall mounting plate which contains the antenna used for the legacy wireless devices. The PROA7DM also comes with a replacement mounting plate, but it does. not have the required antenna built-in. Resideo says that a new version of the PROA7DM Desk Mount will eventually be released that will allow you to use it with the PROTAKEOVER Module. Unfortunately, we do not have an estimated release date for the updated PROA7DM at this time.

One other option for adding sensors to the Honeywell PROA7PLUS Alarm System is to use a wired to wireless converter. This type of device will allow you to pair hardwired sensors with the system that otherwise wouldn't be able to interface. The way that this works is by having the wired sensors wire-in directly with the converter unit. The converter then sends a wireless signal to the alarm panel on behalf of the wired sensors. As far as the PROA7PLUS is concerned, it will just see the wired sensors as wireless devices and allow them to pair with wireless system zones. Resideo offers a special wired to wireless converter exclusively for the PROA7PLUS called the Honeywell Home PROSIXC2W. The PROSIXC2W transmits at the same encrypted wireless frequency as the PROSIX Series Sensors, making it extremely safe and secure. And it can communicate with the PROA7PLUS System from more than 300 nominal feet away. Overall, the PROSIXC2W is a fantastic option if you have existing wired sensors on an older system and you are looking to upgrade to a new PROA7PLUS Panel.

Now that we have discussed all the sensor options for the Honeywell Home PROA7PLUS, we now want to discuss automation options for the system. The Honeywell Home PROA7PLUS has a built-in Z-Wave Plus controller, just like what is inside the Qolsys IQ Panel 2 Plus and the 2GIG GC3e. This is an upgrade of the standard classic Z-Wave controller that is found inside the Honeywell Lyric. By using certified Z-Wave Plus devices with the PROA7PLUS, you will be able to achieve an extended wireless range and battery life. We strongly recommend checking out our 2020 Holiday Buying Guide for Automation to learn more about the Z-Wave Plus devices we recommend pairing with the PROA7PLUS. Additionally, it is expected that the PROA7PLUS will eventually be able to support Apple HomeKit, just like the Honeywell Lyric. Unfortunately, we do not have an ETA for when this will be made available. For now, we recommend using Z-Wave Plus devices for automation with the Honeywell Home PROA7PLUS Security Panel.

Please note that up to 78 total Z-Wave devices can be paired with the PROA7PLUS, which includes 60 lighting modules, 6 garage door controllers, 6 door locks, and 6 thermostats. Any Z-Wave device used with the system will also be pushed over to Total Connect 2.0 for remote control, assuming that the PROA7PLUS System is monitored.

Our next topic involves communicator options for the Honeywell Home PROA7PLUS. The system comes with a built-in WIFI card for IP connectivity. This means that you can get it monitored and set up with AlarmNet and Total Connect 2.0 right out of the box, with no additional add-ons. This is great for users who want low-cost IP-only alarm monitoring service from an Alarm Grid Bronze Plan or an Alarm Grid Silver Plan. But you should keep in mind that by doing this, your monitoring service and your safety will be dependent upon your internet connection. If you experience an internet outage, then your PROA7PLUS Alarm System will have no way of communicating signals to you or to a monitoring station.

That is why we strongly recommend upgrading to cellular communication. By installing a compatible cellular communicator inside the system. This will require upgrading to a more expensive cellular alarm monitoring plan, such as an Alarm Grid Gold Plan or an Alarm Grid Platinum Plan. But the advantage to doing this is that your system will stay connected with AlarmNet and Total Connect 2.0 even during an internet outage. You may want to review this post that thoroughly outlines our monitoring plans for more information. Remember, our Gold and Platinum Plans include BOTH cellular AND internet, meaning that you can set up your PROA7PLUS with what is commonly referred to as dual-path connectivity.

We currently have two (2) cellular communicator add-on options for the PROA7PLUS, and they are outlined below.

Model	Notes
Honeywell Home PROLTE-A	AT&T LTE AlarmNet Communicator for Honeywell Home PROA7PLUS.
Honeywell Home PROLTE-V	Verizon LTE AlarmNet Communicator for Honeywell Home PROA7PLUS.

The last thing we want to discuss are some miscellaneous accessories that you can use with the Honeywell Home PROA7PLUS. These are just various replacement parts and add-ons that can improve your user experience. Some of the most notable products listed here are secondary keypads that you can use to control your security system from a second on-site location. This section also includes wireless external sirens that you can use to spread out your system's alarm sound across a larger area to ensure that everyone is alerted in the event of an emergency. These products don't really fit in with any other category, so refer to the notes to learn more about these devices. Without further ado, let's take a look.

Like always, if you have any questions about the Honeywell Home PROA7PLUS or any of its accessories or add-ons, please email us at support@alarmgrid.com. This is also a great email to use if you are interested in starting new monitoring service or if you simply want more information. Our technicians and security system planners are here to respond to incoming emails from 9am to 8pm ET M-F. We look forward to hearing from you!

The Alarm Grid holiday buying guide for the 2020 season continues, this time focusing on smart home automation. We will be covering our top picks for lights, door locks, and thermostats. As usual, our selections are compatible with our top security system picks for the 2020 shopping season.

If you haven't seen our earlier 2020 holiday buying guide releases, make sure to review them at some point. They will provide you with a good introduction before checking out our smart home automation offerings.

• Alarm Grid Holiday Buying Guide 2020 for Alarm Panels
• Alarm Grid Holiday Buying Guide 2020 for Security Sensors
• Alarm Grid Holiday Buying Guide 2020 for Environmental Sensors

An automation device is a piece of equipment that you can have activate automatically based on a set schedule. These devices can also be controlled remotely from virtually anywhere in the world using a platform like Total Connect 2.0 or Alarm.com and a simple app on your smartphone. When we talk about automation devices for alarm systems, we are mainly discussing lights that can be turned ON or OFF, dimmer modules that can adjust the brightness of lights, door locks that can be LOCKED or UNLOCKED, and thermostats that can increase or decrease the set temperature in the building when connected with an HVAC system. There are also some miscellaneous automation devices, including smart water valves, that we will also explore. Depending on the platform, you can also integrate these devices with smart home voice assistants like Amazon Alexa and Google Home. We won't be exploring that too much in this buying guide, but it is something to keep in mind if you already have a smart home assistant set up in your house, or if you were considering setting one up in the near future.

To keep our automation section as simple as possible, we will be primarily looking at Z-WAVE PLUS automation devices. This refers mostly to 500-Series Z-Wave Plus devices, though you may occasionally see some newer 700-Series Z-Wave Plus devices thrown in as well. Using certified Z-Wave Plus devices with a Z-Wave Plus controller will ensure the furthest possible wireless range, as well as the longest possible battery life, when applicable. Using exclusively Z-Wave Plus devices on a Z-Wave Plus controller is also the best way to ensure the strongest possible mesh network. Another advantage to going with Z-Wave Plus is that your automation devices will pair directly with your alarm system, which will thereby serve as your central automation controller. This keeps things as simple and as organized as possible, and it will ultimately allow you to keep everything in the same app on your phone.

However, we will also be including a few Apple HomeKit products along the way. We understand that we have many customers who use iOS and are building around the HomeKit platform for automation. When looking at our top security system picks, only the Honeywell Lyric is compatible with Apple HomeKit. This is out recommended system if you are building around the HomeKit platform. If you are starting from scratch and you are not a dedicated iOS user, then you will likely prefer Z-Wave Plus, as you can keep all your system control and automation control in the same app, with virtually no crossover. But, if you have taken advantage of what Apple HomeKit has to offer, and you want to continue building around the platform, then we have you covered. Remember, of our top system picks, only the Lyric can support HomeKit, and even then, your HomeKit devices will not pair directly with the Lyric.

Of our top security system picks for the 2020 holiday buying season, both the Qolsys IQ Panel 2 Plus and the 2GIG GC3e support Z-Wave Plus technology. Both of those systems have their own integrated Z-Wave Plus controller, and they will allow you to take full advantage of what Z-Wave Plus has to offer. However, our other top pick, the Honeywell Lyric only has a classic Z-Wave controller built-in. You can still enroll Z-Wave Plus devices with the Lyric, but they won't offer the same range, battery life, and security provisions as Z-Wave Plus. This makes the Lyric the weak link of the three if automation outside of Apple HomeKit is particularly important to you. But rest assured that every product listed here should work with any of our recommended systems. Its just that you will get the best possible results by using a Z-Wave Plus compatible system, like the Qolsys IQ Panel 2 Plus or 2GIG GC3e.

With all of that out of the way, let's begin exploring our favorite smart home automation devices of the 2020 holiday season.

Smart Lights

Smart lights can be split into a few different categories. They are usually either in-wall modules that replace your existing, standard light switches, or they are plug-in module that you simply plug into a regular wall outlet. Lights can also be split into groups of ON/OFF switches that merely turn the lights ON and OFF, and groups of dimmer modules that can actually adjust the brightness of the lights. As such, you will see four (4) groups of lights listed below. There are in-wall switches, in-wall dimmers, plug-in switches, and plug-in dimmers. We know that may seem a bit confusing, but it should make more sense once you see all of the categories properly laid out and organized. Spoiler, if you're looking for Apple HomeKit Lights, then skip to the very end of this section.

We will start with Z-Wave Plus in-wall switches. These devices replace existing in-wall switches, and they are able to turn the lights ON and OFF. When installing one, make sure to cut power at the circuit breaker first. Then simply remove the existing in-wall switch, and install your new Z-Wave Plus in-wall switch in its place. Keep in mind that most of these units will require the use of a neutral wire. Most homes built in the 1980s onward will have this readily available, though older homes may be lacking this wire. It's also important to mention that all of the in-wall switches listed here should readily fit into single gang brackets. We will also be listing coordinating 3-way switches in the notes section when applicable.

Here are our top picks for Z-Wave Plus in-wall switches.

Next up are Z-Wave Plus in-wall dimmers. These units also replace your existing in-wall switches. The difference here is that these devices have the ability to adjust the brightness of your lights, in addition to simply turning them ON and OFF. You will want to make sure you are using these devices with dimmable light bulbs. Again, you will want to cut power at the circuit breaker when installing. Most of these units will require a neutral wire, though there is an exception here. You should be able to fit these units into a single-gang electrical bracket.

Here are our top picks for Z-Wave Plus in-wall dimmers.

Now we will look at some more DIY-friendly options, starting with Z-Wave Plus plug-in switches. Unlike in-wall switches that you have to install using a screwdriver, these devices simply plug into your standard wall outlet. Just plug one in, connect a lamp, and you now have smart lighting control. These units couldn't be more straightforward and simple to use, and if you're intimidated by having to install your own in-wall light switch, then these are a fantastic alternative. Again, these units are only capable of turning the lights ON and OFF. You can also technically use some of these units with other plug-in devices, provided that the connected device does not exceed the maximum load limit.

Here are our top picks for Z-Wave Plus plug-in switches.

Our penultimate category of smart lights focuses on Z-Wave Plus plug-in dimmers. As you can probably guess, these are plug-in modules, but instead of just turning the lamp ON and OFF, you can also adjust its brightness. The use of dimmable bulbs is recommended. Again, this is an excellent DIY alternative if you don't feel comfortable installing your own in-wall dimmer switch. Just plug it in, connect a dimmable lamp, and enjoy your new smart lights!

Here are our top picks for Z-Wave Plus plug-in dimmers.

Lastly, we want to give special recognition to Apple HomeKit compatible smart lights. We're keeping things simple by only listing products from Lutron. These lights work by building around a centralized base station and then pairing lighting modules with that main unit. Our team at Alarm Grid is wholly impressed by what Lutron has to offer, and we can definitely recommend these lights for anyone building around the HomeKit platform. One other major benefit of Lutron Smart Lights is that no neutral wire is required as part of the setup. This can be very beneficial if you do not have a neutral wire in your home's existing electrical wiring. Please note that Alarm Grid only offers the Caseta lineup from Lutron, so that is what we will be focusing on in this buying guide.

The Lutron section of this guide will be split into four (4) categories. First we will look at the smart bridges, or central hubs, that we offer for Lutron. Then we will explore some bundled deals we offer as starter kits. From there, we will check out individual Lutron lighting devices. Lastly, we will examine some accessories for Lutron devices.

First up, we have the Lutron Smart Bridges. There are only two (2) here. You need one of these devices to start building a network of Lutron Smart Lights. You will notice a standard "non-Pro" model, as well as "Pro 2" model. The main difference here is that the "Pro 2" model can integrate with Alarm.com, while the "non-Pro" model cannot. This is completely irrelevant if you are building a HomeKit network around the Honeywell Lyric, as you will be using Total Connect 2.0 as your interactive smart platform instead of Alarm.com. But if you are using HomeKit separately with an IQ Panel 2 Plus, a 2GIG GC3e, or pretty much any other Alarm.com Security System, then this can really come in handy, as you can then integrate your smart lights in with the same network as your alarm system.

Here are our Lutron Smart Bridges.

But before you rush out and buy one of the aforementioned Lutron Smart Bridges, you may instead consider getting one of our Lutron Starter Kits, which all include a Lutron Smart Bridge and some compatible devices to get you started. This can save you a bit of money if you are just getting started with Lutron. Unfortunately, we only have starter kits based around the "Non-Pro" smart bridge. If you are wanting the "Pro 2" model for Alarm.com use, then you will need to buy that model ala carte, along with all the devices you want to pair.

Let's check out our Lutron Starter Kits.

Now we'll look at the actual Lutron Lighting Components. These are the individual, ala carte lighting devices that you pair with your Lutron Smart Bridge. The included notes should help you decide which devices are right for your Lutron network. Lutron keeps things relatively simple here, as the selection is short but sweet.

Here are individual Lutron Lighting Components.

Last but not least, we have some Lutron Accessories. These include the Pico Remote that you can use a remote control for your Lutron Lights, as well as various wall-plates and some bundles. There are quite a few accessories to cover, and they make the perfect stocking stuffer for the Lutron lover on your gift list.

Here are Lutron Accessories.

Door Locks

Door locks are fairly straight forward. They replace the existing deadbolt lock on your front door, back door, patio door, pool door, garage door, or really any door with a deadbolt lock. You will then have smart control over that door, meaning you can LOCK and UNLOCK it remotely using a compatible interactive service platform. This also includes the ability to have the door LOCK or UNLOCK automatically with smart scenes. Most of the locks listed here will allow you to use a traditional key if you want, but you can also manually enter a code into the lock using push-buttons or a touchscreen. This can be very convenient for getting in if you forget your key or don't wish to carry one around.

Virtually any door lock will accomplish the same goal, so what you should base your buying decision on is how reliable the brand is, how you control the door lock locally (e.g. a push-button touchpad or a LED touchscreen), and which design you like. You will also need to decide whether you need a Z-Wave Plus door lock or an Apple HomeKit door lock. Most of the models listed here are Z-Wave Plus variants, but we did include a couple of HomeKit versions for good measure. Many of the door locks listed here come in multiple finishing options to give you some added customization. You will notice that we do not list too many brands here. We really wanted to focus on the ones we feel the most confident in offering.

Here are our top picks for door locks.

Smart Thermostats

Now we're really getting into exciting territory, as smart thermostats allow you to control the temperature in your home from virtually anywhere! This is perfect whether you want to keep energy costs low, or you simply want to ensure you arrive home to a comfy house. We all know how stressful it can be if you forgot to adjust your thermostat before leaving home. Well, now you can worry no longer! All you need to do to get started is cut the power at the breaker for your HVAC system, remove your old thermostat, and install your new smart thermostat in its place. This is easier than you might think! For this category, we will mostly be covering Z-Wave Plus thermostats, but we did include an Apple HomeKit thermostat in the listings as well.

Here are our top picks for smart thermostats.

Other Smart Home Devices

Alright, we're finishing this up with some great smart home devices that we couldn't really fit into any other category. Our main focus here will be on smart garage door controllers and smart water valves. These are super convenient and useful devices that make a great addition to almost any home. A smart garage door controller connects with your existing garage door motor so that you can open and close your garage door from anywhere or have it open and close automatically with smart scenes. Smart water valves are an excellent emergency tool that you can use to shut-off your water supply in the event of a flood or leak. Many users will pair them with flood sensors for inclusion in smart scenes. Unfortunately for Apple HomeKit users, we don't have any HomeKit devices for this section, and we will only be covering Z-Wave variants in this section.

Check out these miscellaneous smart home devices!

Reach Out to Us!

Got any questions about which smart home devices are right for you, or are you not sure about compatibility? Reach out to us! Our team is happy to help you make your holiday shopping season as easy and as stress-free as possible. The best way to contact us is to email support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. And as always, we look forward to hearing from you!

Alarm Grid has been hearing reports from 2GIG GC3 and 2GIG GC3e users with trouble conditions that they cannot clear. According to reports, these unclearable errors only occur on these systems when Smart Area Partitioning is enabled. While inconvenient, they shouldn't cause much issue.

When a "trouble" condition appears on a 2GIG GC3 or 2GIG GC3e with partitions enabled, the "Smart Areas" menu button on the panel will appear yellow. Normally, you fix the trouble condition itself first. Then, you acknowledge the trouble by clicking on Smart Areas, entering your Master Code, and clicking the "speech bubble" next to the partition associated with the trouble. Then the trouble should clear, and the Smart Areas button should return to its usual blue state, indicating that everything is normal. More information on the trouble-clearing process can be found in this FAQ.

In the case of our customers who have reported this issue, they received a valid trouble condition of "Console Broadband Network Failure" or "Cellphone Communication Failure" appearing on various Smart Areas of their GC3 and GC3e systems. Because this was a system trouble, it showed up on multiple partitions. The trouble condition was then resolved successfully, as evidenced by the ability to send successful test signals via all communication paths to Alarm.com. However, the trouble message became stuck in multiple partitions and could not be cleared by any means.

Alarm Grid was able to replicate a similar issue through a relatively unique method. We found that if you enrolled a sensor with a GC3 or GC3e, put the sensor into a trouble condition (e.g. loss of RF supervision, cover tamper, etc.), and then deleted that sensor from the system without ever correcting and clearing the trouble condition, then the same situation would occur. Whichever partition the sensor was assigned to would be stuck with a permanent trouble condition that could never be cleared, regardless of which troubleshooting method was attempted. Of course, this would rarely happen in practice, as a responsible user would fix a trouble condition before intentionally deleting a sensor. But nevertheless, we were able to replicate a similar problem in practice.

Various methods have been attempted to fix this issue, but nothing has worked at removing these seemingly unclearable troubles. Some of the methods attempted have included disabling and then reenabling partitions, powering down the panel for a hard reboot, performing a reboot through System Manager, upgrading the firmware version, and factory defaulting the system. Users have reported that once they acknowledge the error that the panel stops making any audible sounds associated with the trouble condition, but still, the Smart Areas button remains a disturbing yellow color.

Not every GC3 and GC3e with partitions enabled appears to be affected. From what we can tell, only a small number of these systems are displaying such an error. Either that, or most users have chosen simply to ignore the issue, and not report it to us. Most of our monitored customers with a GC3 or GC3e have not reported this issue. But the ones who have reported the issue have left us at a loss for a solution. We apologize to these users, as we know how frustrating this can be. We don't often encounter issues we can't solve with a little bit of thinking, but this is one of those rare cases where we are just as confused as you are.

While this issue is annoying and bothersome, it doesn't appear to have any major impact on the performance of the system. The GC3 or GC3e System will still report to Alarm.com as intended, and it can still be relied upon for security and life-safety purposes. The one pressing factor though is that this issue can make it difficult for a user to determine when in fact there is a legitimate trouble condition on their system. Most GC3 and GC3e users who use partitions rely on the Smart Areas button to tell them if something is wrong. If it's blue, then everything is okay. But if it's yellow, then something needs their attention. This is a pretty simple check, and when it's not functioning properly, it's understandably frustrating.

Unfortunately, we do not have a solid fix for this problem at the current time. But luckily, if a new trouble condition occurs, the system will provide a trouble beep locally. It will continue to beep until a user acknowledges the new trouble condition. In addition, if you have trouble notifications enabled through Alarm.com, then you will also receive a new trouble notification via text, email, and/or push notification should any new issues arise. Nortek and 2GIG have been apprised of this error, and advise they are working on a fix.

Our reports indicate that this issue is still present in both the latest GC3 Firmware and the latest GC3e Firmware. The highest firmware currently available for these panels is Version 3.2.5, and even systems on this latest firmware have been shown to be affected. We are hopeful that 2GIG and Nortek will release a fix for these unclearable trouble conditions in Firmware Version 3.2.6. But unfortunately, we have not yet received any indication that such a fix will be implemented. We also have no release date for Version 3.2.6 at this time. Again, we apologize for any inconvenience.

If you are affected by a trouble condition that you cannot clear, make sure to try the conventional methods of clearing it first. Correct the cause of the trouble, and then acknowledge the trouble by following the the steps in the FAQ linked earlier in this post. If you still can't clear the trouble, then please, report it to our support team by emailing support@alarmgrid.com. Your data is valuable to us in reporting the problem to 2GIG and Nortek so that a fix can be implemented. Our support team is available to check and respond to emails from 9am to 8pm ET M-F. As always we look forward to hearing from you!

We're checking out the best environmental sensors for our top security system picks for the 2020 holiday shopping season, which are the Honeywell Lyric, the Qolsys IQ Panel 2 Plus, and the 2GIG GC3e. Environmental sensors include life-safety sensors, flood sensors, and temperature sensors.

If you haven't seen our alarm panel 2020 holiday buying guide or our security sensor 2020 holiday buying guide, then be sure to go and check those out, as they will give a nice introduction to this buying guide for environmental sensors. You will need to make the same compatibility considerations for environmental sensors as you do for security sensors. The sensors you choose must be compatible with your system and communicate at a wireless frequency that is accepted by the alarm panel you are using.

As a refresher, here are the compatible sensor lineups for our recommended systems. Just like last time, the sensor lineups that are italicized and underlined represent the encrypted sensors that provide extra wireless security and protection.

• Honeywell Lyric - Honeywell SiX Series, Honeywell 5800 Series, 2GIG 345 MHz Series
• 2GIG GC3e - 2GIG eSeries Encrypted Sensors, 2GIG 345 MHz Series, Honeywell 5800 Series
• Qolsys IQ Panel 2 Plus 319.5 MHz - DSC PowerG Sensors, Qolsys S-Line Sensors, Qolsys Legacy 319.5 MHz Sensors, Legacy Interlogix Sensors, Legacy GE Sensors
• Qolsys IQ Panel 2 Plus 345 MHz - DSC PowerG Sensors, Honeywell 5800 Sensors, 2GIG 345 MHz Sensors
• Qolsys IQ Panel 2 Plus 433 MHz - DSC PowerG Sensors, Legacy DSC 433 MHZ Sensors

While security sensors look for signs of forced entry and unauthorized access, environmental sensors look for undesirable environmental conditions. Specifically, we offer environmental sensors that look for life-threatening conditions, such as a fire or the presence of carbon monoxide (CO) gas. We also offer environmental sensors for detecting floods, water leaks, and unusually high or low temperatures that indicate a broken HVAC system. We will cover each type of environmental sensor in greater detail later in this holiday buying guide.

Adding environmental sensors to your system offers a few advantages. For one, it makes your alarm system more versatile so that it is looking for more than just security breaches. You will also be able to check off more boxes on your certificate of alarm (CoA), and that could lead to bigger savings on your home owner's insurance. Make sure to check with your insurance company to see if that is the case.

Life-Safety Sensors

Life-safety sensors monitor for unsafe environmental conditions that could result in a loss of life. Specifically, this group is primarily comprised of smoke and heat detectors and carbon monoxide sensors. There are also special combination sensors and listening modules that we will discuss further down the line.

First, we will take a look at some of our most popular smoke and heat detectors. These sensors monitor for both the smoke and extremely high temperatures associated with a fire. It is recommended that you have at least one (1) of these sensors on each floor of your building, particularly inside of sleeping areas and in central and connecting areas such as living rooms and hallways.

When checking out these sensors, you might also look for one-go-all-go functionality. This means that when one detector on the network activates, all of the other compatible sensors on the network will also activate their sounders. This can be very important for ensuring that everyone is alerted to the emergency. Certain jurisdictions may require one-go-all-go as part of building codes, so check with your local fire marshal to see if that is the case.

Here are our top picks for smoke and heat detectors.

Sensor Name	Product Lineup	Compatibility	Range	Encryption	Notes
Honeywell SiXSMOKE	Honeywell SiX Series	Lyric	300 Nominal Feet	128-bit AES	Encrypted photoelectric smoke detector and 135°F fixed temperature and 15°F per minute rate-of-rise heat detector w/ 85 dB sounder. Supports One-Go-All-Go.
DSC PG9936	PowerG	All IQ Panel 2 Plus	2,000 Feet Open Air	128-bit AES	Encrypted photoelectric smoke detector and 135°F fixed temperature heat detector w/ 85 dB sounder. Supports One-Go-All-Go.
2GIG SMKT8e-345	2GIG eSeries	2GIG GC3e	350 Nominal Feet	2GIG eSeries encryption	Encrypted photoelectric smoke detector and 15°F per minute rate-of-rise heat detector when fixed temperature is 104°F or higher w/ 90 dB sounder and freeze detection at 40°F.
Honeywell 5808W3	Honeywell 5800 Series	Lyric, GC3e, 345 MHz IQ2+	200 Nominal Feet	None	Non-encrypted photoelectric smoke detector and 135°F fixed temperature heat detector w/ 85 dB sounder and freeze detection at 41°F.

Now let's look at carbon monoxide sensors. These devices respond upon detecting unusually high levels of carbon monoxide (CO) gas. This gas is both odorless and tasteless, making it virtually impossible to detect without a proper sensor. The gas is extremely harmful to humans, and it can result in serious injury or death in a matter of minutes. We recommend installing at least one CO detector on each floor of your home or office. They are often installed outside of garages and furnace rooms where CO events are most likely to occur.

Here are our top picks for carbon monoxide sensors.

Sensor Name	Product Lineup	Compatibility	Range	Encryption	Notes
DSC PG9933	PowerG	All IQ Panel 2 Plus	2,000 Feet Open Air	128-bit AES	PowerG CO Detector w/ 85 dB sounder.
2GIG CO8e	2GIG eSeries	2GIG GC3e	350 Nominal Feet	2GIG eSeries encryption	2GIG eSeries CO Detector w/ 85 dB sounder.
Honeywell 5800CO	Honeywell 5800 Series	Lyric, GC3e, 345 MHz IQ2+	200 Nominal Feet	None	Honeywell 5800 Series CO Detector w/ 85 dB sounder.
2GIG CO8	2GIG 345 MHz Series	Lyric, GC3e, 345 MHz IQ2+	350 Nominal Feet	None	2GIG CO Detector w/ 85 dB sounder.
Qolsys IQ Carbon	Qolsys 319.5 MHz Series	319.5 MHz IQ Panel 2 Plus	300 Nominal Feet	None	Qolsys CO Detector w/ 85 dB sounder.

We also want to give some special recognition to some combination smoke and CO detectors from Honeywell. These sensors combine fire detection with carbon monoxide detection into one convenient life-safety device.

Here are our top picks for combination smoke and CO detectors.

Sensor Name	Product Lineup	Compatibility	Range	Encryption	Notes
Honeywell SiXCOMBO	Honeywell SiX Series	Lyric	300 Nominal Feet	128-bit AES	Encrypted photoelectric smoke detector and 135°F fixed temperature heat detector and CO detector w/ 85 dB sounder. Supports One-Go-All-Go.
Honeywell 5800COMBO	Honeywell 5800 Series	Lyric, GC3e, 345 MHz IQ2+	200 Nominal Feet	None	Encrypted photoelectric smoke detector and 135°F fixed temperature heat detector and CO detector w/ 85 dB sounder and freeze detection at 41°F.

Lastly, we want to mention a pair of listening modules. These devices actively listen for the Temporal 3 (T3) sound of an activated smoke detector or the Temporal 4 (T4) sound of an activated carbon monoxide sensor. These are commonly used with wired smoke detectors and CO detectors that would otherwise have no way of interfacing with an alarm system. If your smoke detectors or CO detectors are one-go-all-go, then, a single listening module can take over your entire wired detector network.

Here are our top picks for smoke & CO listening modules.

Sensor Name	Product Lineup	Compatibility	Range	Encryption	Notes
Encore FireFighter FF345	Encore 345 MHz Series	Lyric, GC3e, 345 MHz IQ2+	200 Nominal Feet	None	Offers both T3 Detection for Fire & T4 Detection for CO
Interlogix SLX-AD-T3	Legacy Interlogix 319.5 MHz	319.5 MHz IQ Panel 2 Plus	200 Nominal Feet	None	Only offers T3 Detection for Fire. Not for use with CO detectors.

Flood Sensors

Next, we'll be looking at flood sensors. These devices use probes to detect water caused by a flood or leak. It only takes a small amount of liquid to activate one of these sensors, so your system will be alerted before any serious damage occurs. Many of these sensors double as temperature sensors, so expect to see quite a bit of cross-over with that section as well. For best results, use your flood sensors in low-plane areas where leaks are likely to occur, such as underneath toilets, water heaters, and in basements. You might also see that some flood sensor have a reporting delay that is used for false alarm prevention. This will be listed in the notes section in the table when applicable.

Let's check out our top picks for flood sensors.

Sensor Name	Product Lineup	Compatibility	Range	Encryption	Notes
DSC PG9985	PowerG	All IQ Panel 2 Plus	2,000 Feet Open Air	128-bit AES	PowerG Flood Sensor w/ 6-Foot Detection Probe.
2GIG FT6e-345	2GIG eSeries	2GIG GC3e	350 Nominal Feet	2GIG eSeries Encryption	2GIG eSeries Flood Sensor w/ High Temperature Detection @ 95°F and Freeze Detection @ 41°F.
Qolsys IQ Flood-S	Qolsys S-Line Series	319.5 MHz IQ Panel 2 Plus	600 Nominal Feet	Qolsys S-Line Encryption	Qolsys S-Line Flood Sensor w/ 6-Foot Detection Probe. Has a 1 to 3 minute reporting delay.
Honeywell 5800FLOOD	Honeywell 5800 Series	Lyric, GC3e, 345 MHz IQ2+	200 Nominal Feet	None	Honeywell 5800 Series Flood Sensor w/ High Temperature Detection @ 95°F and Freeze Detection @ 45°F. Has a 25 second reporting delay.
2GIG FT6-345	2GIG 345 MHz Series	Lyric, GC3e, 345 MHz IQ2+	350 Nominal Feet	None	2GIG 345 MHz Flood Sensor w/ High Temperature Detection @ 95°F and Freeze Detection @ 41°F.

Temperature Sensors

The final type of environmental sensors we'll be checking out are temperature sensors. These sensors look for unusually high or low temperatures that indicate a broken HVAC system. When a temperature sensor is used for high-temperature detection, it should not be confused with a heat detector that looks for extreme temperatures only associated with fires. Instead, the high-end for a temperature sensor will usually activate at around 90°F. When a temperature sensor is used for low-temperature detection, it will sometimes be referred to as a freeze sensor. On the low-end, a freeze sensor will typically activate at a slightly higher than the temperature at which water freezes, which is 32°F. This is done to give the end user a bit of notice so that they can take action before the pipes freeze. You can typically expect a freeze sensor to activate between 40°F and 45°F. Most temperature sensors will offer both high and low temperature detection. And just like in the previous category, there is a lot of crossover with flood sensors, so you may see some repeats from the previous selection.

Here are our top picks for temperature sensors.

Sensor Name	Product Lineup	Compatibility	Range	Encryption	Notes
DSC PG9905	PowerG	All IQ Panel 2 Plus	2,000 Feet Open Air	128-bit AES	PowerG Temperature Sensor w/ customizable high and low temperature detection.
2GIG FT6e-345	2GIG eSeries	2GIG GC3e	350 Nominal Feet	2GIG eSeries Encryption	2GIG eSeries Flood Sensor w/ High Temperature Detection @ 95°F and Freeze Detection @ 41°F.
Qolsys IQ Temp-S	Qolsys S-Line Series	319.5 MHz IQ Panel 2 Plus	600 Nominal Feet	Qolsys S-Line Encryption	Qolsys S-Line Temperature Sensor w/ High Temperature Detection @ 100°F and Low Temperature Detection at 40°F.
Honeywell 5800FLOOD	Honeywell 5800 Series	Lyric, GC3e, 345 MHz IQ2+	200 Nominal Feet	None	Honeywell 5800 Series Flood Sensor w/ High Temperature Detection @ 95°F and Freeze Detection @ 45°F. Has a reporting delay of 25 seconds.
2GIG FT6-345	2GIG 345 MHz Series	Lyric, GC3e, 345 MHz IQ2+	350 Nominal Feet	None	2GIG 345 MHz Flood Sensor w/ High Temperature Detection @ 95°F and Freeze Detection @ 41°F.

Contact Us

Remember to contact us if you have any questions about environmental sensors or their compatibility. The best way to reach us is to email support@alarmgrid.com. This is also a good email to use if you are interested in starting new monitoring service. Remember that we are available to check email from 9am to 8pm ET M-F. We look forward to hearing from you!