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I'm sure many people were disappointed to see the Lyric MR4 firmware get released last month and have the firmware update NOT include the Lyric / Apple Homekit integration that has been promised since the Lyric first debuted at ISC West back in 2015. We've been as frustrated as our users and potential customers have been that have been waiting anxiously for the Homekit integration to the Lyric system, and since Honeywell was at the mercy of Apple releasing the approval for the functionality to be made available, even Honeywell wasn't sure exactly when it was coming.

With all that said, we're excited to announce that as of this week, a Lyric running MR4 firmware can now integrate with Apple's Homekit!

We just found out about the release and we haven't been provided with all the details on the functionality the integration allows but once we get more information from Honeywell and do some testing ourselves, we'll be posting more about this awesome update to the Lyric system!

In the mean time, if you want to confirm your Lyric can do Homekit, just press Security > Tools > enter Master Code > Advanced and if you're on MR4, you should see a Homekit Reset button that wasn't there previously.


If you aren't seeing that button, you should check the System Information tab to see if you're on the MR4 firmware (01.04.07178.491) and if you aren't you can either ask your alarm monitoring company to remote upgrade you or if you have the right firmware version to allow a local firmware update request, you can go to Security > Tools > enter Installer Code to see an option for 'Update firmware' which will get you up to the latest version.

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Recently, Honeywell re-launched Total Connect 2.0 with a new, sleeker user interface. The new site, which leaves Flash behind, and uses HTML5 instead, has a more modern look and is, somewhat uncharacteristically, a truly collaborative undertaking on Honeywell's part.

As TC2 is updated, Honeywell provides an "About" screen showing version information, and a "What's New in Total Connect 2.0" link. When you click the link, you get a list of recent additions and fixes, as well as a link to provide feedback directly to Honeywell. They seem to be taking this feedback to heart, and continually make improvements based on customer suggestions.

The new user interface is much cleaner than the original. Gone is the dark blue background, with the cartoonish icons. One of the great things about HTML5 is that you can access the TC2 site from just about any browser, on any device, including Windows mobile devices. This wasn't possible on the flash based site, and since there was no app for Windows phones or tablets, users with these devices couldn't take advantage of all that Total Connect 2.0 has to offer.

Another improvement is the fact that both the web page, and the iOS app, offer the same capabilities. You can admin users from both the web page, and the app. You can sync zones and automation devices from either location. The Android app does seem to lag a bit behind the iOS version. There are a few things you can't do on it that you can do from the web site. The good news is, you can log into the web site from the browser on your phone, making it a non-issue.

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Last month, Honeywell released a new critical firmware update for the Lyric Controller - 01.04.07178.491 for the American version (shown below) and 01.04.07181.491 for the Canadian LCP500-LC version:

You can request the update on your Lyric system, if you aren't upgraded already, by pressing Security > Tools > entering your Installer Code and then pressing Update Firmware. If you are an Alarm Grid monitored customer, you can also have us send a firmware update to your system remotely. This MR4 firmware brings new functionality that our users have been asking for since the Lyric Controller was first released, new features that were not yet available and fixes to some known bugs.

Quick SiX Programming Mode

While this new feature won't help those that already have their Lyric system fully setup, the addition of a new SiX sensor enrollment mode allows new Lyric users to greatly reduce the time it takes to program SiX Series sensors to the system. Of course, the new SiX Programming option would certainly also be helpful for anyone that has an existing Lyric and is looking to add multiple new SiX devices to their system.

The Lyric has always offered a batch enrollment mode, available within the Zones programming screen, that allows you to learn in a group of SiX devices by simply powering on or activating each sensor. However, you would then need to go in and manually edit each zone by selecting the zone number and clicking Edit, tweaking each programming option and then saving the changes as you would if you were learning in one single sensor.

Now, with the new SiX Programming mode (found by pressing the down arrow once you enter programming mode on a Lyric with the MR4 firmware)


(SiX Programming option on second page of Lyric programming)

you can simply power on (either pull the battery tab or insert batteries) or activate each SiX sensor you want to learn in to the panel to have them all auto learn to the panel and show a screen with all the new learned in devices


(SiXCT and SiXPIR activated in SiX Programming mode)

and you can highlight and click Edit right from that screen to bring up a new screen that shows you all of the device settings so you can set all of your new zones and settings much more efficiently.


(SiXPIR and SiXCT edit screens in SiX Programming mode)

The new SiX Programming mode can save you hours depending on how many SiX devices you need to learn to your Lyric. Keep in mind though, just like with the batch enrollment mode, you can't enroll a SiXFOB to your Lyric using SiX Programming. You still need to use the Keys section of the Lyric programming to enroll a SiXFOB.

Easier Instant Arming Mode

For as long as we can remember, Honeywell systems have supported an Instant arming mode which allows a user to arm the system so that the system's alarm activates as soon as a zone is triggered, even if the zone is normally an entry/exit zone. Instant arming is helpful for ramping up the security of your system when you know that no one should be entering the home (at night or when you go on vacation for instance). Instead of an intruder being able to open your main front door without the alarm going off right away, Instant arming ensures that the Lyric goes into full alarm mode as soon as any door or window is opened. As long as you remember to disarm from a key fob or TC2 before an authorized user needs to enter the property, Instant arming is a great way to enhance your protection at key times.

When Honeywell developed the Lyric they didn't provide an Instant button on the Security screen and many users lamented the loss of Instant arming. The Lyric does in fact allow for Instant arming if you use the Arm Custom option which gets you to a screen where you can de-select the Entry Delay and arm the system so that delayed zones activate the alarm as soon as they are violated but it isn't a great user experience. We had a good amount of feedback from users that had upgraded Honeywell systems that supported Instant arming to the Lyric and were disappointed that arming in that way was more difficult on the Lyric. Thankfully, Honeywell has heard our cries and with the MR4 firmware, you'll notice when you hit the Security icon on your Lyric screen there is an Entry Delay: On/Off toggle at the bottom left of the screen.


If you want to arm Instant (motion detector zones turned off but all other zones active with no entry delay even if programmed as an entry/exit zone), simply tap the Entry Delay words until it shows OFF and then tap Arm Stay and enter your code. If you want to arm Maximum (all zones active with no entry delay even if programmed as an entry/exit zone), simply tap Arm Away with the Entry Delay set to OFF and then tap Arm Away and enter your code.

Skybell Doorbell Chime

You may have noticed if you press Tools and enter your Master Code and then the right arrow, there's a Skybell Setup button. If you did, you probably have wondered why pressing it does nothing. For some reason Honeywell released the Skybell Setup button on a previous Lyric firmware but didn't add the true functionality of the button until the new MR4 firmware. You could still pair a Skybell with a Total Connect 2.0 account but the Skybell wouldn't integrate with the actual Lyric system at all.

Now, pressing the Skybell Setup button allows you to integrate your doorbell camera (the round Skybell HD and Skybell Slim HD) to the Lyric Controller so that if someone presses your Skybell's doorbell, the Lyric sounds one of it's unique Chime tones. You can choose which Chime sound you want during the Skybell Setup process.

Smoke Maintenance Signaling

With MR4 firmware, the Lyric can now trigger a maintenance trouble signal if a connected SiXSMOKE detects that it's sensing chamber has too much dust or dirt for the detector to function properly. Similar to programming a loop 2 maintenance trouble zone for a 5808W3 smoke detector, you'll now know in advance if any of your connected Honeywell smoke detectors need cleaning.

Support of Yale Assure Locks

The Lyric's Automation controller provides support of Z-Wave locks so that you can program the system to auto-arm when you lock your door or auto-disarm your system when you unlock your door. If you have Total Connect 2.0 you can even remotely lock/unlock your doors. We recommend Yale, Kwikset and Schlage locks when connecting Z-Wave locks to your Lyric and with the MR4, the Lyric now officially supports Yale's range of Real Living Assure Locks, the YRD216, YRD226 and the key-free YRD246. We'll have these new Yale Z-Wave locks up on our site in the Home Automation section soon.

Fixed Lyric Keypad Bug

Sometime prior to MR4, we found that if you had an LKP500 Lyric keypad connected to your Lyric system and you had the Lyric's Voice setting disabled, the Lyric keypad would not provide the expected entry tones (beeps when you violate an entry/exit zone warning you that you need to disarm the system to avoid an alarm activation) even if the Entry Tone feature was enabled in the keypad settings.

Once your Lyric is on the MR4 firmware, if you like your system's Voice setting disabled, because you don't want to hear the main panel's voice announcements, you'll still be able to have your auxiliary keypads beep at you to warn you that you must disarm your system when coming home. As it's easy to forget your system was armed if your keypad doesn't beep at you, this is a critical fix for any Lyric user that prefers not to have the Voice setting enabled.

Fixed Lyric Thermostat Bug

We had a customer that noticed that once he connected his Lyric thermostat to his Lyric system, the Lyric was excessively pinging out to the Honeywell servers. We reported the strange IP behavior to Honeywell's engineers and after some testing they were able to replicate the issue and assured us that a fix would be coming. Our customer decided to remove the Lyric thermostat integration from his system for the time being.

Once MR4 was released, we had our user test the Lyric thermostat integration to his Lyric system and this time there was no unusual pings from the panel on his network so we are confident that this Lyric bug has been squashed.

Dealer Branding

The last change that MR4 firmware brings to the Lyric system is the new dealer branding feature. With this new feature, a Honeywell Lyric dealer's company splash page will show as one the Lyric slideshow images as long as the feature is enabled. Any Alarm Grid monitored client will see this image scroll through on their slide show:


In addition to the slide show page, the dealer branding also shows up as a small company logo on the bottom left of the Lyric home screen that you can click to get to a contact information page in case you need to get in touch with us for support.

If you have any questions about this feature of any of the new features and updates and fixes that the latest Lyric firmware brings to Honeywell's aware winning system, please let us know in the comments below or email us at support@alarmgrid.com.

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Today is the final day of our super low Qolsys pricing. We want to get the Qolsys panel into the hands of as many of our new customers as we can. For that reason, we have lowered the price of the panels as low as we possibly can. Today is the last day. Tomorrow, Qolsys panels are going to go to their normal price.

If you're looking to get a great, cellular panel, with some amazing Z-Wave features, this is the panel for you. The Qolsys IQ Panel 2 is the latest in security technology. The big screen looks great on the walls, and the profile of the panel is thinner than any on the market. The sensors are encrypted like they are on the Lyric, and the panel has an easy-to-use Android interface. We LOVE this panel!

If you need an extra keypad, make sure to get the IQ Remote. This keypad will blow your mind. It looks great, it has a thin profile, and it does pretty much everything the bigger, main panel can do. It will be a welcome edition to anyone's home.


Adding peripherals is easy too. Need more door and window sensors than the number that are included int eh IQ Kit 2 Classic? Add some more door/window s-line sensors. These encrypted sensors will protect your system from being spoofed by clever thieves and their thin profile means that they will protect you discretely.


Unlike the other kits, the Qolsys doesn't come with a key fob. If you love the key fob, you can easily add one. Consider that with this system, you will be able to arm and disarm from your phone. Key fobs aren't absolutely necessary. But if you love it we have it.


No system is complete without a motion sensor. These encrypted motions will make give your home a redundant layer of protection. You can't go wrong with motions. And the encrypted motion by Qolsys will round out your security system for incredible peace of mind.


Finally, to complete your system, consider a glass break detector. Like the motion, this adds a redundant layer of protection in homes. If an intruder breaks glass to get in, they will be stopped short as your system blares and warns them that the police are on their way.


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Alarm Grid is excited to announce that we are now selling a brand new security panel, the Qolsys IQ Panel 2. This state-of-the-art system is an excellent option for any DIY user who is looking to get started with home security. The panel offers a sleek and modern look, and it comes fully loaded with everything a new user needs to get an alarm system up and running. It is also very easy to use, and its intuitive programming process makes setting up the system a very simple task.

Qolsys iq panel 2 at and t wireless security system with at and

The IQ Panel 2 is the first-ever system offered on our site to come pre-included with a built-in cellular communicator. This means that an end user won't have to purchase a cellular communicator separately. Users can choose between an AT&T version and a Verizon version of the panel. This has nothing to do with the user's personal cellular service, and we recommend choosing whichever service works better in the area. Both versions provide lightning-fast LTE speeds, which will surely provide a tremendous user experience.

The IQ Panel 2 also comes WIFI ready, allowing the user to take full advantage of the exceptional speed and reliability of a dual-path communication setup. This will definitely come in handy if the system ever needs to communicate out to a central monitoring station. In order to use cellular communication, a user will need to obtain a monitoring plan at either the Gold or Platinum level.

We expect that users will thoroughly enjoy navigating the IQ Panel 2. The system boasts a beautiful, full-color, 7-inch touchscreen display with large and easy to identify buttons and menu options. Our early experience is that new sensors integrate with the system with ease, and the quick learning curve will be appreciated by new users. This truly makes it a great panel for both new users of alarm systems, as well experienced users looking for a new wireless system to get up and running.

The other exciting aspect of the IQ Panel 2 is the amount of features and capabilities that the system is ready to use right out of the box. The panel is Z-Wave ready, making it a fantastic choice for any user who is looking to get started with home automation. It can also sync with the Alarm.com interactive service. This allows users to arm or disarm their IQ Panel 2, check the status of security sensors, and even control Z-Wave devices from virtually anywhere in the world. This is all possible thanks to the Total Connect Mobile App, which is available for free on Android and iOS devices.

A unique aspect of the Qolsys IQ Panel 2 is that it is designed to interface with its own lineup of Qolsys security sensors. These wireless sensors communicate at a frequency of 319.5 MHz, making them compatible exclusively with Qolsys Systems. In addition to standard, uni-directional sensors, Qolsys also offers its S-Line of security products. The S-Line Sensors are fully protected by 128-bit AES encryption, making them impossible to be hacked or taken over by others. This is great for any user who wants to achieve a setup with the strongest level of protection possible. Up to 128 different wireless zones can be used with the system, providing the user with outstanding programming flexibility. Additionally, Qolsys also offers its encrypted Hardwired 16-S, making it easy for users who want to bring older hardwired sensors over to their new Qolsys IQ Panel 2.

The IQ Panel 2 is available for purchase right now on the Alarm Grid website. Now is a better time than ever to upgrade to a brand-new wireless alarm system. Order yours today!

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Alarm Grid has been working tirelessly to launch the full line of Qolsys's panels. These panels are state of the art, built on Google Android, and they look great. They are built to work on Alarm.com, and have already come out with a line of encrypted sensors. This distinguishes the line from the GC3, which has the capability of communicating with encrypted sensors, but 2GIG has not yet release the compatible encrypted sensors.

Just like the 2GIG GC3 or the Honeywell Lyric, the Qolsys is simple to use. We have tested it extensively and we are comfortable offering this line to our customers. Like our other panels, we will be putting together a full set of FAQs on the Qolsys panels so that our DIY folks can do most of their own installation and programming.

Qolsys has two panels, despite having only been around a little while. Their first one, the IQ Panel, made a big splash. Built on Android, the system function astoundingly well, standing up to the major players in the space. The IQ Panel 2, however, is on a different level. It's clean, thin, made of glass. The system joins the pantheon of modern systems as a great looking item to have on the wall of any home.

Armed with all the basic features of a security system, the Qolsys IQ Panel 2 comes with it some amazing little extra touches that neither Honeywell nor 2GIG have added to the Lyric or Go!Control lines as of yet. The ease of updating this system is unparalleled, and its got some great diagnostic features to help setup Z-Wave sensors. In-all, it is the perfect panel for the avid DIYer, and it won't disappoint anyone who is used to the Honeywell and 2GIG quality,

For those who don't like the look of the Qolsys's sensors, Alarm Grid is making available a new sensor. The Alarm Grid 319.5 MHz sensor which is reliable, cheap, and looks great. We are selling them as single units, in packs of 5, and in packs of 10.

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We're proud to say that Puerto Rico is one of our biggest areas of service. That said, in recent weeks, as most of you know, Puerto Rico has been devastated by a hurricane. Our sympathies and empathy go out to those affected. As a South Florida company, Alarm Grid understands full well the gravity of hurricane force winds and the damage they can do.

We know that for those affected, their alarm monitoring bill isn't at the top of mind. And, honestly, we would rather that you devote your time, energy, and finances to re-building the island and your homes. To that end, we are going to give every one of our current Puerto Rico accounts free monitoring for the next 6 months.

We have seen a higher number of failing signals from our accounts in Puerto Rico than usual. If you are one of those accounts, and you are worried about the status of your account, don't worry. We will apply your free 6 months automatically starting today. If you happen to be one of the lucky individuals with a generator, your system should continue to function as normal and you will not see us on your bill for at least 6 months.

Alarm Grid is an American company. We are proud of the opportunity that we have been given here, and we want to make sure that we look out for our brothers and sisters to the south. We simply do not feel good about charging a group of people for service that they are almost certainly not using. And this way, once power is restored, all that you will have to do to be monitored again is plug the unit in. Once it powers up, you will be back online.

We wish you all well in Puerto Rico, and our prayers continue to be with you!

We would like to also thank Honeywell's AlarmNet who has given Alarm Grid a deep discount during this time.


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Alarm Grid has just launched its store on Amazon.com. While a majority of our customers buy on Alarm Grid, we know that a lot of you have a strong desire to use your Amazon.com advantages to purchase from us. Since we can't offer the free shipping of Prime on Alarm Grid, or the vast selection available to you from other retailers, we are excited to be able to give you the ability to buy here or there.

There are significant advantages to purchasing from Alarm Grid's site. If you order on Alarmgrid.com, our system lets us marry all your orders together, and lets us process returns in a lot more orderly way should you need to return. Moreover, we will be charging the same amount on all products here as at Amazon.

Alarm Grid uses Amazon's fulfillment already, and has been for about 6 months. So if you have ordered from the site in recent days, you've already experienced Amazon's shipping process. There are also a lot of products that we have not made available on Amazon yet. Our wired door/window sensors, for example, are only able to be purchased on Alarm Grid - and that will be the case for at least the foreseeable future.

We hope that you are as excited about this development as we are!

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Alarm Grid is making firmware pages available for upgradeable AUI security systems and touch screens that we sell. As a large number of them, including the older Tuxedo Touch, allow the software on them to be upgraded, an end user can extend the life of their system and get all the newest features simply by adding the latest and greatest software to the device. Moreover, any pesky security-critical problems can be easily solved without having to replace the panel.

For now, we've got the the following pages setup:

If you have any questions about how you might install the firmware onto these systems, please email support@alarmgrid.com. We'll be glad to help any of our monitored customers.

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Hey everyone! It's hurricane season, and this year, things are turning out to be a real doozie. Irma's heading right for our Florida office. And if it does hit, we're very likely going to have to shut down the bulk of our support team for a few days.

That will mean longer wait times on the phones, limited activations during that time, and longer wait times for tickets. We apologize, but ask you to bear with us while we prepare for the storm. There is a chance that we will lose power for a few days as well, which will further limit our support.

In the meantime, the best way you can help us get you faster support is by doing the following during the hurricane...

  • Before getting in touch, check to see if we have a FAQ or YouTube video that answers your question.
  • email us instead of calling us. support@alarmgrid.com
  • If you call, please leave us a message. Those get converted to support tickets. We can see them and deal with them quickly that way.

Please do your best to keep our phones clear. We can work on support tickets as a team much more quickly than we can get to phone calls.

If you are in the path of the storm...

  • Don't call us. Take cover. In case of an emergency, call your first responders.
  • Consider putting your system on test for the remainder of the storm or completely powering it down by disconnecting the battery and unplugging the transformer from the wall.
  • If you are in a flood zone, consider putting your system in a high enough place to avoid damage.

Apart from that, we appreciate your good thoughts and prayers as we prepare for what is looking like it's going to be a monstrous storm.

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