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If you're looking for reliable alarm monitoring service in Canada, then Alarm Grid is here for you! We happily monitor many Canadian homes and businesses and provide people with the peace of mind that they deserve. Our company offers central station monitoring services throughout Canada.

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Many Canadians wonder if we can provide central station monitoring services for their homes and businesses. The answer to that question is yes. Not only can we connect Canadian security systems with a 24/7 central monitoring station, we can also ensure that emergency services will be sent out during break-ins, fires, carbon monoxide gas outbreaks and medical crises. We are proud to offer these important services to homes and businesses throughout Canada.

What is Central Station Monitoring?

First, it's important to understand what exactly is central station alarm monitoring. When a security system goes into alarm, the control panel sends out a distress signal using its communicator. This signal is routed to a central monitoring station that operates 24 hours per day, 7 days per week, 365 days per year (366 on leap years).

The incoming signal will be immediately received by a highly trained operator, who will take action based on the type of signal and the user's account settings. The typical protocol is to contact the end user and make sure everything is okay. If the operator is unable to reach the end user, or if the end user gives indication that they need help, the operator will then request emergency dispatch to the area. Thanks to alarm monitoring, many criminals have been successfully apprehended, and countless lives have been saved.

In order for central station monitoring to work, the security system must be able to send out various types of signals during alarm and other events. These signals must travel across an established communication network and reach the central station. Most systems send out signals across a cellular network and/or an IP network. Alarm Grid recommends using cellular communication whenever possible, as it offers superior reliability. However, IP-only communication can still serve as a viable option.

Alarm Grid central station customers in Canada receive monitoring service from Rapid Response Monitoring Services (RRMS). The company operates two (2) central stations, located in the United States (Southern California and New York State). When an alarm comes through from a Canadian security system, RRMS will have no problem contacting the end user in Canada and ensuring that emergency dispatch is sent out, when necessary.


Alarm Monitoring in Canada

Central station monitoring requires that an alarm system is capable of sending out emergency signals whenever alarm events occur. These signals must be able to successfully reach a central monitoring station. This is the only way for an end user to receive automatic emergency dispatch when they need it most.

An important consideration must be made when alarm monitoring service is conducted internationally. The security system will need to communicate across a network that is carefully designed for devices in the country where the system resides. For IP communication, this is no problem. Internet Protocol (IP) is relatively universal, and an IP device from one country should have no problem connecting with the local networks in different country. But things become a little more tricky when cellular communication is considered.

Cellular communication networks are established by service providers specific to that country of installation. Each service provider wants to ensure that only their customers are able to communicate across their networks. That is why they outfit their phones and other cellular devices with communicators that are designed to work with their unique networks. This is very important for these service providers to maintain and grow a successful business.

The cellular networks in Canada are different from those in the United States. If you bring a Canadian mobile device into the United States, it will usually need to roam to a cellular network unique to the area in which it is being used. If the device is unable to roam to a different network, then cellular communication will be impossible. The same is true if you use an American alarm monitoring communicator in Canada. The American communicator will need to roam to a Canadian cellular network.

But roaming to an international network isn't always easy. You cannot always expect a device from one country to work across a random cellular network in a different country. This is only possible if two cellular service providers from different countries have established a deal to allow their respective devices to roam to the other company's cellular networks.

Even then, this isn't always that simple. Most cellular service providers will charge roaming fees when a customer uses a device on an international network. For cellular alarm monitoring service, these fees are incurred by the company that operates the necessary communication servers. These are companies like Resideo's AlarmNet and Alarm.com. Those fees are then passed on to the alarm monitoring company.

Cellular roaming can result in high fees. As a result, many companies that operate alarm monitoring communication servers will shut down service for any security system that uses cellular roaming to connect with their servers. Only certain companies will allow alarm communicators to use roaming to connect with their networks. Fortunately, cellular communicators for alarm systems don't usually change locations once they've been installed. But, it's important to purchase a cellular communicator that is meant to work in the area of installation.

Most of the alarm monitoring communicators sold on the Alarm Grid website are designed for use in the United States. Only a small number will roam to a Canadian cellular network. And even then, some companies that operate alarm monitoring communication servers will not allow this. If you want cellular monitoring service in Canada, you will need a Canadian communicator or an American communicator that can roam to a Canadian cellular network. If you go with the latter, you must make sure the server operator won't shut down the service.

Fortunately, Alarm Grid does offer a few reliable options for Canadian users.


Qolsys IQ Panel 2 Plus AT&T LTE

Perhaps the best option for Canadian customers is the Qolsys IQ Panel 2 Plus AT&T LTE version. This is an excellent security system for both residential and commercial use. The panel features a beautiful 7-inch full-color touchscreen display, and its sleek, modern design allows it to fit-in nicely with almost any decor. The system supports 128 wireless zones and great features like automatic Bluetooth Disarming, live streaming from compatible Alarm.com Cameras, partitioning, facial recognition and built-in Z-Wave Plus control. These features help to make the IQ2+ one of the most complete and robust systems available.

But the reason why the Qolsys IQ Panel 2 Plus AT&T LTE is perfect for Canadian users is that the built-in AT&T LTE Communicator will roam to the Rogers LTE Network in Canada. Anyone living in an area covered by the Rogers LTE Network can expect the IQ Panel 2 Plus AT&T LTE to work reliably. Alarm.com won't shut down the connection, and Qolsys has informed us that there should be no issues. Please note that you will need a Gold Plan or higher (Self or Full) to use the AT&T LTE Communicator and connect with the Alarm.com Servers.

Additionally, the system also includes an integrated WIFI card. This means that a dual-path setup will be possible right out of the box. In fact, this is currently the only dual-path option that Canadian customers can purchase from our website. Each IQ Panel 2 Plus System can support PowerG Sensors that utilize 128-bit AES encryption and can communicate with the system from up to 2,000 feet away in open air. You will also have the choice of one legacy sensor frequency. These frequency options are 319.5 MHz, 345 MHz and 433 MHz. These frequencies are for Interlogix and Qolsys, Honeywell/Resideo and 2GIG, and DSC legacy RF sensors respectively.

The following IQ Panel 2 Plus Systems will work across the Rogers LTE Network in Canada:

Please note that the Verizon LTE Version will not work in Canada. This is because the communicator will not roam to a Canadian cellular network. Additionally, Qolsys also offers a Telus LTE version of the IQ Panel 2 Plus. At this time, we do not offer the Telus LTE variant on our website. However, if you are able to purchase an IQ Panel 2 Plus Telus LTE System, we will be happy to activate it and provide reliable cellular monitoring service.

Qolsys iq panel 2 at and t wireless security system with at and

Interlogix Telus LTE Communicator

The Interlogix 600-1048-XT-LTE-TL and the Alarm.com XT-511-CA-TL are both Telus LTE Communicators for the Interlogix Simon Series Systems. With the impending sunset of 3G networks, we strongly recommend purchasing an LTE communicator for your alarm system. This makes the Interlogix Telus LTE Communicators a great choice for Canadian users. If you don't need the advanced features of the IQ Panel 2 Plus, then you can certainly do well with an Interlogix Simon System and a Telus LTE Communicator.

Interlogix Systems have long been regarded as excellent budget and economical security systems. They are relatively basic in terms of functionality, and they will provide reliable and trustworthy monitoring service for the end user. The Simon lineup includes the Interlogix Simon XT, the Interlogix Simon XTi, the Interlogix Simon XTi-5, and the Interlogix Simon XTi-5i. All four systems can support the Interlogix 600-1048-XT-LTE-TL and the Alarm.com XT-511-CA-TL. But please note that the Simon XT must be running at least firmware version 1.3 to use a cellular communicator. All versions of the XTi, XTi-5, and XTi-5i can support the module. Remember though, you will need a Gold Plan or higher (Self or Full) from Alarm Grid to support the module. For more information on upgrading a Simon Panel to LTE, please see this helpful FAQ.

Most Interlogix Simon Panels support up to 40 zones, and the cellular communicator add-on also functions as a Z-Wave controller for smart home automation capabilities. The communicator will let the system connect with the Alarm.com service. This will allow you to control your system remotely using the Alarm.com Mobile App. You can also access the app to view Alarm.com Cameras and control Z-Wave devices. While there are certainly more robust systems available, an Interlogix Simon System is still more than serviceable for many homes and smaller businesses.

Please note that the Interlogix Telus LTE Communicator is a special order item for us. It may take longer than average to arrive in the mail. Keep this in mind when ordering this product.

Interlogix 600 1048 xt lte vz back of verizon lte cellular commu

IP Only Monitoring

Although cellular monitoring is recommended due to its exceptional reliability, you can still go with an IP only monitoring setup. In fact, many users prefer this because of the lower monitoring costs. If you have reliable internet service, then this can work quite well. Just remember that if your internet does go down, then your home or business will be vulnerable. Alarm Grid is not responsible for internet outages, so do this at your own risk.

The thing with IP only monitoring is that you will not be able to use Alarm.com. This is because accessing Alarm.com requires a compatible cellular communicator. For that reason, you will want to use an AlarmNet System instead. And the only systems that can access AlarmNet360 and Total Connect 2.0 are those from Resideo (formerly Honeywell). But despite those restrictions, you are free to choose from virtually any Resideo Security System from our website.

Alarm Grid recommends the Resideo Lyric Alarm System for any Canadian user looking to go the IP only route. This system comes with a 2.4 GHz WIFI communicator built-in, so you won't need any additional equipment to connect it to your local IP network. It can support 128 wireless zones, 72 Z-Wave devices and nearly all of the devices from the Honeywell 5800 Series. It can also support its own lineup of Honeywell SiX Series Sensors that offer 128-bit AES encryption and a 300-foot nominal wireless communication range.

By going with IP only monitoring service, you can save money with a Bronze or Silver Plan instead of purchasing a Gold Plan. However, you will still need to upgrade to Platinum if you want video surveillance service. All of our plans other than standard Bronze include access to Total Connect 2.0 so that you can control your system remotely. The Total Connect 2.0 Mobile App can be downloaded for free from the Google Play Store and the Apple App Store. This is an outstanding platform for Arming and Disarming, checking current system status and controlling your Z-Wave smart home devices from anywhere.

Honeywell lyric controller encrypted wireless security system

Sign-Up for Alarm Monitoring in Canada!

Alarm Grid welcomes anyone in Canada who wants dependable and trustworthy monitoring service. We already provide exceptional service and support for hundreds of Canadian customers. We would love for your home or your business to join our growing family. To get started, please visit out alarm monitoring page to learn more about the monitoring plans we offer.

And if you have any questions or concerns about alarm monitoring, we would certainly like the opportunity to speak with you. The best way to reach us is to email support@alarmgrid.com. We will check your email at our earliest convenience and respond back as quickly as possible. If you would prefer to speak on the phone, we can be reached at (888) 818-7728. Our regular office hours are 9am to 8pm EST M-F. We look forward to hearing from you and monitoring your home or business for many years to come!

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Hi DIYers! We would like to inform you that Software Update 2.3.3 is now available for the Qolsys IQ Panel 2 Plus and original IQ Panel 2. This update does not add any new features, but it does include some useful system improvements and general fixes. The update can be easily applied.

Qolsys iq panel 2 at and t wireless security system with at and

Software Update 2.3.3 really only applies useful improvements for the IQ Panel 2 Plus. However, original IQ Panel 2 owners can still perform the update to get their systems on the latest version. This update is very important for helping our technicians provide the best possible support for IQ Panel 2 Plus owners.

The following general improvements are included in Software Update 2.3.3:

  • Can now obtain the Long Sensor ID for the PowerG board and report it to Alarm.com
  • Can now obtain the Device Firmware Version for any auto-learned PowerG Sensor enrolled after updating to 2.3.3 and report it to Alarm.com.
  • Can now send Alarm.com the Radio Firmware Version and Modem Firmware Version for the PowerG board.

To perform the update, your system must be running at least 2.0.1, be connected to a local WIFI network, have its power transformer plugged-in, and have a charged battery. Once you have met the requirements, start from the main system screen. Press the small grey bar at the top. Choose Settings > Advanced Settings > enter the Installer Code (default 1111) > Upgrade Software > Patch Tag > enter iqpanel2.3.3 > OK > Upgrade Using Network > OK.

It will take about five (5) minutes for the update to download. The panel should reboot to the home screen when complete. If you have any questions about this update, do not hesitate to email us at support@alarmgrid.com, or call us at (888) 818-7728 during our regular business hours of 9am to 8pm EST M-F.

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Alarm Grid has learned of technical difficulties between certain PowerG Sensors and the Qolsys IQ Panel 2 Plus. These issues affect the PG9914 Wireless Motion Sensor and the PG9933 Wireless Carbon Monoxide Sensor when used on an IQ2+ System running PowerG Version 80.17.

Qolsys iq panel 2 at and t wireless security system with at and Due to this issue, any DSC PowerG PG9914 Wireless Motion Sensor manufactured before August 23, 2018 will not work with a Qolsys IQ Panel 2 Plus running PowerG Firmware Version 80.17. This includes any PG9914 running firmware V3.0.5 or V3.0.7. Also, if the first four (4) digits of the Serial Number are less than "3618", then the device is affected.

Below are some pictures of a PG9914 that will not work with an IQ Panel 2 Plus running PowerG Version 80.17:


Additionally, any DSC PowerG PG9933 Carbon Monoxide Sensor manufactured before March 26, 2019 will not work with a Qolsys IQ Panel 2 Plus running PowerG Firmware Version 80.17. Any PG9933 manufactured after this date will include a sticker indicating compatibility with the IQ Panel 2 Plus.

If you want to check the PowerG Firmware for your IQ Panel 2 Plus, you can do so from the panel. Start from the main screen. Press the small grey bar at the top. Choose Settings > Advanced Settings > enter the Installer Code (default 1111) > About > PowerG. You should check the Radio Firmware Version.


If you have any questions about these incompatibilities, please reach out to us. The best way to contact us is by emailing support@alarmgrid.com. We will check your email at our earliest convenience and respond back as soon as possible. We look forward to hearing from you.

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Hi DIYers! We have learned that Resideo has updated Total Connect 2.0. The update is Version 2.12.4. The biggest offering from this update is the ability to control smart home devices more easily. It is also now easier to see the status for smart home devices across multiple locations.


Any Total Connect 2.0 user with multiple locations can see the status for their programmed smart locks and smart thermostats from the Locations Menu. This feature allows users to more quickly review the current status for these smart devices all at once. If you have multiple homes or businesses, this is a great way to easily check your various smart locks and thermostats all at once.

Additionally, the System Administrator and Master Users can now access TC2 to modify the ability for Panel Only Users to control Z-Wave Locks. Before this most recent update, this ability could only be modified directly from the panel. Now you can access TC2 to give a Panel Only User the ability to control Z-Wave locks using their code or take the ability away.

Update 2.12.4 also provides various fixes. This includes correcting a problem that prevented Internet Explorer users from using the New Users Spreadsheet to create multiple new users at once. The update also fixes a problem on the Camera Settings page where the WIFI signal strength indicator for C-Series HD Cameras was displayed incorrectly. Finally an old problem with the End User License Agreement (EULA) on Internet Explorer has been corrected.

You may also notice a new design from the login screen:


If you have any questions about this new update, please reach out to us at support@alarmgrid.com. We look forward to answering any questions you might have.

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Hi DIYers! We have learned that a new law has been signed in Tennessee that disallows local governments from charging security companies fines for false alarms. The law also prohibits fees for alarm permits. The bill was signed by Tennessee Governor William "Bill" Lee on May 8th, 2019.

Under the new law, alarm monitoring companies cannot be charged fines for any false alarms that occur. Additionally, local governments cannot charge alarm companies fees for alarm permits or alarm permit renewals. End users may still be charged by local governments for causing excessive false alarms and for obtaining permits and renewals. The law goes into effect June 19, 2019.

Alarm Grid strongly supports this new law, as it makes it easier for us to provide customers with quality service. Preventing false alarms is the responsibility of both the alarm monitoring company and the end user. Alarm Grid does its part to ensure that customers cause as few false alarms as possible. We accomplish this by educating our customers about the best practices for reducing false alarms. The vast majority of end users do not actively seek out ways of causing false alarms. Most will do whatever they can to prevent them.

Some of the practices used to reduce false alarms include setting appropriate Entry and Exit Delay times, enabling Alarm Report Delay (if needed), and encouraging the use of Arm-Confirm features. Alarm Grid also offers certain panels that are compliant with the standards mandated by CP-01 of the Security Industry Association (SIA) for reducing false alarms.

At Alarm Grid, one of our top goals is to empower the end user. We strive to help our customers understand how their systems work so that false alarms occur less frequently. End users should also make sure to follow the manufacturer’s recommendations for installation and panel programming.

We are also pleased that monitoring companies will no longer need to worry about alarm permit fees. These fees only make it more difficult for alarm companies to provide service to their customers. Many companies avoid providing alarm monitoring service in certain areas because they do not want to pay permitting fees. Thanks to the removal of these fees, it will be easier to provide service to our customers in Tennessee moving forward.

Alarm Grid wants to help you avoid false alarm dispatches. But we also want you to know that your home or business will receive help in a real emergency. That is one of our top goals as an alarm monitoring company. If you want to learn more about how we work to prevent false alarms, please reach out to us. The best way to contact us is through email at support@alarmgrid.com. We will check your email at our earliest convenience and respond as soon as possible. We look forward to hearing from you.

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Hi DIYers! We're back with another Alarm Grid Tip. Today's tip is to always know your Entry and Exit Delay periods and how they are used. Nearly every alarm system has these settings, and configuring them properly is important for any DIY user. Let's take a look at Entry and Exit Delays!

Alarm grid inside security stickers

Let's start with Entry Delays. When you enter your home while your system is armed, you probably don't want an alarm to occur. After all, you've done nothing wrong. All you've done is open a door. It's not like you smashed a window or burst open a wall. But at the same time, you want your alarm system to confirm that it's you that entered your home. For example, if you forgot to lock the door, an intruder might walk right inside.

This is actually where the very premise of alarm systems comes into play. In its Armed state, your system will want you to Disarm when an Entry/Exit door is opened. But you aren't a magician or a wizard. You can't just, poof, Disarm your system instantly. You have to get inside, close the door, set your stuff down, calm down your dog or cat, walk over to your keypad, enter your code and Disarm your system. Needless to say, this might take a minute or so.

That is why Entry Delay periods are important. They give you a small period of time for you to Disarm your system before it goes into alarm. Since you know your system's code, you should be able to Disarm in a timely manner. But an intruder who doesn't know the code won't be able to provide verification in time. The Entry Delay period will expire, and the central station will come calling to make sure everything is alright. An intruder won't know the false alarm passcode, and emergency dispatch will be sent out momentarily.

Qolsys iq panel 2 at and t wireless security system with at and

But wait! We understand the stress that Entry Delay periods can present! If you have a short Entry Delay period, you might be running frantically to your keypad to avoid that awkward conversation with the central station dispatcher.

"Yeah, sorry, I didn't get to the keypad in time. My false alarm passcode is DIYer." - The person with too short of an Entry Delay period.

But fortunately, you're a DIYer! You can go into programming and adjust your Entry Delay period. That way, you can set it to a duration that allows you to comfortably and calmly reach your system's keypad and Disarm the system. But remember, the shorter you keep this delay period, the sooner dispatch will be sent out in a real emergency.

We also understand that some situations require longer Entry Delay periods than others. For example, you might enter your home from your basement door. It might take you longer to walk up those stairs and reach the keypad than if you entered from your front door. Never fear, alarm manufacturers covered that as well. This is done by having multiple Entry Delay periods on the same system. They are usually conveniently named "Entry Delay 1" and "Entry Delay 2". We know, these are very creative names.

Each delay zone can be set individually to work with either Entry Delay 1 or Entry Delay 2 based on its programmed Response Type. So if you want a longer or shorter Entry Delay period for certain zones, then you have the power! Please note that the Entry Delay 2 period should always be the longer of the two, and is also commonly associated with Garage Door Zones. Keep this in mind when system planning.

Of course, you can also Disarm your system before even entering your home using a keyfob. Or if you have Total Connect 2.0 or Alarm.com, you can just open the mobile app on your smartphone and Disarm from there. But hey, maybe you forgot your phone and keyfob inside. In that case, knowing your Entry Delay period and how long you have to Disarm your panel is important!

Some common Response Types that use Entry Delay periods: Entry Exit 1, Entry Exit 2, Interior With Delay, Garage.

Honeywell lyric controller encrypted wireless security system

Whew! That was a lot to take in. But we saved time to discuss Exit Delay periods. When you Arm your system, there is usually that brief period of time where you need to collect your belongings, say bye bye to your precious puppy, leave the premises and lock the door behind you. During this time, you don't want your system to go into alarm because you activated a sensor. You want to have a moment to safely leave without worry. That is why we have Exit Delay periods.

The Exit Delay gives you a chance to exit the premises without worrying about setting off an alarm. Once the Exit Delay period expires, your system will be Armed. However, it's also important to touch on Auto-Stay Arming here. When you Arm Away using your panel or keypad, the assumption is that you will activate an Entry/Exit Zone on the way out. If no Entry/Exit zone fault and restore is seen by the system, it will assume that someone (you) is still present inside the building. If Auto-Stay Arming is enabled, the system will prevent false alarms by switching to Arm Stay at the end of the Exit count down, even though you Armed Away. To avoid this, open an Entry/Exit Zone during the Exit Delay countdown, or disable Auto-Stay Arming.

Just like with Entry Delay periods, you, as a DIYer, can adjust your Exit Delay. Most systems only have a single Exit Delay period, but you can easily configure it based on your needs. Find a time period that allows you to comfortably leave your home without worry, and set that as your Exit Delay. That way, you won't be scrambling to rush out the door whenever you Arm your system!

And again, you can always Arm from outside your home using a keyfob or a mobile app. Doing this will tell the system to ignore any Auto-Stay Arming settings, as you may not fault an Entry/Exit Zone when using a fob or app. Using either of these methods from outside your house will eliminate any worry you have about Exit Delay periods. But if you ever find yourself Arming from your panel or keypad like many of us do, you will want to keep that Exit Delay period in the back of your mind. Make sure you get out in time!

Honeywell sixfob key fob for lyric controller

We hope that this post was helpful in explaining Entry and Exit Delay periods to you! If you have any further questions or you need help changing the Entry and/or Exit Delay periods on your panel, please reach out to us. We offer free support for Alarm Grid monitored customers! The best way to reach us is to email support@alarmgrid.com. You may also call us during our regular business hours of 9am to 8pm EST M-F. We look forward to helping you get the most out of your security system.

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Hi DIYers! We are excited to announce that the Qolsys IQ Panel 2 Plus with support for legacy 319.5 MHz sensors and PowerG sensors is now available for just $399.99. This is significantly reduced from the previous price-tag of more than $500. Now is a great time to buy an IQ Panel 2 Plus!

Qolsys iq panel 2 plus verizon lte with powerg s line and legacy

The IQ Panel 2 Plus is one of the most advanced wireless all-in-one security systems on the market today. The system supports up to 128 wireless zones, and it serves as a fully functional Z-Wave Plus controller. It also offers advanced features like Bluetooth disarming, live streaming with Alarm.com Cameras, facial recognition, partitioning and more. This version of the IQ Panel 2 Plus supports both PowerG sensors and legacy 319.5 MHz sensors from Qolsys and Interlogix/GE. It is available in both Verizon LTE and AT&T LTE options. Both 319.5 MHz versions have been reduced in price to $399.99 effective as of now.

Please note that this price reduction only affects the 319.5 MHz versions of the IQ Panel 2 Plus. The 345 MHz versions (legacy Honeywell and legacy 2GIG) and the 433 MHz versions (legacy DSC) have retained their original pricing. These versions are also available in AT&T LTE and Verizon LTE variants. You can find those panels with the following links:

We would also like to announce that the original IQ Panel 2 has been discontinued. It is no longer available for purchase, effective immediately. As a result, all of the Alarm Grid System Kits that included the original IQ Panel 2 have been updated to offer the IQ Panel 2 Plus 319.5 MHz System instead. At this time, we are only offering kits with the 319.5 MHz version of the IQ Panel 2 Plus. If you want the 345 MHz or 433 MHz version of the IQ Panel 2 Plus, you will need to purchase the system individually.

Each IQ Panel 2 Plus System Kit includes a brand-new IQ Panel 2 Plus 319.5 MHz System, Versa-GE Door and Window Contacts (3 or 10 depending on the kit), a single Qolsys IQ Motion-S Sensor, a power cable, a plug-in transformer, and a built-in LTE communicator (AT&T or Verizon). You can find these kits in the links below:

If you have any questions about the IQ Panel 2 Plus, please reach out to us. The best way to reach us is to email support@alarmgrid.com, and we will respond back as soon as possible. You may also call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We look forward to hearing from you!

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Hi DIYers! Today, we're taking a look at SimpliSafe and how their monitoring service and equipment compares with Alarm Grid. We believe that this information will be helpful to end users when deciding upon an alarm monitoring provider. Let's see how SimpliSafe stacks up with Alarm Grid.

Alarm grid inside security stickers

Proprietary Equipment

When a customer signs up for SimpliSafe, they are required to purchase a security panel and sensors directly from the company. This equipment is proprietary to SimpliSafe, and it will only work with their monitoring service. A user cannot take their SimpliSafe System and bring it to a different monitoring company. The equipment is for use with SimpliSafe only.

SimpliSafe does not require its customers to sign contracts. Their monitoring service is offered on a month-to-month basis. A customer can leave SimpliSafe at any time. The problem is that their system will be useless for alarm monitoring with any monitoring service outside of SimpliSafe. Unless a customer is willing to buy a completely new system, they will be stuck with SimpliSafe as their only option.

Alarm Grid does not manufacture its own equipment. Instead, Alarm Grid sells equipment from reputable manufacturers like Resideo/Honeywell, 2GIG, Qolsys and Interlogix. All the equipment sold on the Alarm Grid website is non-proprietary. If a customer decides to leave Alarm Grid, they can certainly bring their alarm panel, sensors and communicator with them to a new company.

Customers do not need to purchase their equipment from the Alarm Grid website. If they can find a better deal elsewhere, then we will encourage them to buy it from that location instead. Likewise, if a customer has an existing alarm system, we will do everything possible to take it over and make it work with our service. At Alarm Grid, we want to minimize the cost for our customers. Many systems and sensors can be taken over so that the customer does not need to buy new equipment.

Just like SimpliSafe, Alarm Grid is no contract, and customers pay on a month-to-month basis. The difference is that if a customer leaves Alarm Grid, they can take their system with them. Since the equipment we service is all non-proprietary, it can be taken over by any willing monitoring company. As a result, customers stick with Alarm Grid because they are pleased with the service and support we provide. This is the reason our customers refrain from taking their system and business elsewhere.

Equipment Compliance

Any reputable security equipment should be listed by a Nationally Recognized Testing Laboratory (NRTL). This is mandatory for meeting the requirements of National Electrical Code, NFPA 70 and UL Standards. For SimpliSafe, the proprietary wireless smoke detector and proprietary wireless carbon monoxide detector are both listed and labeled by the NRTL Intertek. This puts these devices in compliance with the aforementioned standards.

However, no other piece of SimpliSafe equipment is listed by Intertek. This includes the SimpliSafe Base Station (Panel) and the rest of the SimpliSafe Sensors. In fact, this equipment is not listed by any NRTL. In other words, this equipment is not necessarily compliant with UL Standards. It has not met the UL requirement of independent third-party testing needed for certified equipment. SimpliSafe says that they test their own equipment to UL standards, but this is different from the required third-party testing.

The equipment sold on the Alarm Grid website is UL or ETL listed and properly certified. It has met the third-party testing requirements. Additionally, the equipment we are familiar with taking over is also compliant with these standards. Again, companies like Resideo/Honeywell, 2GIG and Qolsys are known for their strict compliance. When you buy equipment from Alarm Grid you can be certain that you are getting quality equipment that is certified with the latest requirements.

Destruction Protection

Just like many systems, the SimpliSafe Base Station is designed to be placed out in the open for easy access. If an intruder destroys the base station before an alarm signal is sent out, then the signals might not go through successfully. To prevent this, SimpliSafe recommends disguising their system. One article claimed that a SimpliSafe representative suggested disguising their base station with a "lamp shade".

For Alarm Grid customers, their systems are connected with a reporting service like AlarmNet or Alarm.com. AlarmNet offers Advanced Protection Logic (APL), while Alarm.com provides "Crash & Smash". Although these features differ slightly, their general principle is the same. Both features are designed to ensure that the authorities are still properly dispatched if the security panel is destroyed.

The basic premise behind APL and Crash & Smash is that an alarm panel will immediately send an alert to the reporting service (AlarmNet or ADC) when an Entry Delay or communication delay period is activated. The reporting service will then know that either a system Disarm or an Alarm signal must logically follow. If after a certain period of time no signal is received, then the service will know that the panel must have been destroyed. In this case, APL or Crash & Smash will take effect, and the monitoring station will be notified.

Simply put, SimpliSafe does not offer this type of protection. Instead, the company advises its customers to hide and disguise its system. This can be very risky if an intruder recognizes the SimpliSafe Base Station and knows to destroy it. Additionally, the SimpliSafe Sensors do not include tamper covers. It's easily possible for a smart intruder to remove the cover for the sensor, take out the battery and beat the SimpliSafe System.

Life-Safety Offerings

Section NFPA 72 of the National Fire Alarm and Signaling Code requires that smoke detectors and CO detectors have the technical capability to produce distinct Temporal 3 and Temporal 4 sounding respectively. This is crucial for being able to actively distinguish between the type of danger at-hand and take the appropriate action.

SimpliSafe Smoke and CO Detectors do not have this functionality. As a result, they are non-compliant with NFPA 72. The only way for a SimpliSafe user to determine the cause of the alarm is to check the system's keypad or the associated text message from the SimpliSafe network. The SimpliSafe Base Station has an 85 dB sounder that meets code. However, this sounder is positioned downward. This positioning can muffle the siren and make it less likely for others to hear it.

SimpliSafe does offer an unsupervised external wireless siren that operates at 105 dB. However, this siren has no tamper switches and can be easily disabled by anyone who gains access. If the siren were to be taken offline, it is possible that the end user might not find out about this until it's too late.

Alarm Grid sells smokes and CO detectors with built-in sounders that meet the respective Temporal 3 and Temporal 4 sounder requirements. We also advise the use of supervised sirens that are either wired-in with the panel or protected by the system. Additionally, the wireless panels we sell feature built-in sounders that are positioned in such a manner that they can be easily heard when activated.

Conclusion

Whether you decide to go with SimpliSafe, Alarm Grid or a different monitoring company entirely is up to you. We can say that with Alarm Grid you can obtain a quality system that meets all the needed standards and requirements for your area. If you ever aren't satisfied with Alarm Grid for any reason, you can take the system you invested money into elsewhere and use it with a different monitoring company. You will also receive monitoring service that protects you and your family if your system is ever destroyed during a break-in.

We encourage you to check out our alarm monitoring page for more information about our monitoring services. If you decide that Alarm Grid is the right choice for your home, you can select a monitoring plan right from the same page. This page is also available through the orange "Alarm Monitoring" button at the top of any page on our website.

If you have any questions or you want to learn more about alarm monitoring, we invite you to reach out to us. The best way to reach us is to email support@alarmgrid.com. You can also call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F to speak with one of our security planners. Our team is here to help you make the right choice for home security monitoring, and we look forward to protecting you and your loved ones.

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Hi DIYers! It's hard to believe, but it's already May. Time sure flies doesn't it? Summer is quickly approaching and now is a great time to buy temperature sensors for your home. This way, you can be quickly notified if your home's AC system is ever not cooling the building properly.

Honeywell 5821 wireless temperature sensor and water sensor exte

Temperature sensors aren't just for letting you know about low-temperatures. They can also let you know about unusually high temperatures that would only occur if the AC went out. This is great for ensuring that the house you come home to is nice and comfortably. There's nothing worse than ending your day only to find that your AC went out and your home is uncomfortably hot! Our temperature sensors are also great for pairing with smart thermostats, which can often send you remote alerts when temperatures go outside certain thresholds.

Today, we're taking a look at three temperature sensors that you might consider adding to your system. We'll be focusing on the high-temperature sensing capabilities here, but we may brush over other features as well. Let's take a look!

Honeywell 5821

The Honeywell 5821 has two possible temperature settings. If programmed as Loop 2 with both DIP switches OFF, the sensor will alert the system when the temperature rises above 95°F for more than 10 minutes. You can also set it to SW1 DIP Switch ON and SW2 DIP Switch OFF on Loop 2 to have the sensor activate when the temperature rises above 75°F for more than 10 minutes.

The option to choose between a 95°F and a 75°F threshold is very useful, as some homes in different areas will certainly have different normal temperatures! The sensor also offers freeze detection and flood monitoring when paired with a water detection probe. An optional wired temperature probe is also available. The device operates at 345 MHz.

Qolsys IQ Temp

The Qolsys IQ Temp offers high-temperature detection at 100°F. The zone will then restore when the temperature falls below 95°F. Although this might be too high for many homes, there are some very hot areas that frequently exceed 110°F or even 120°F. This is a relatively simple device that can easily pair with nearly any 319.5 MHz alarm system. It also offers freeze detection at 40°F and restores once the temperature rises above 45°F. Like most temperature sensors, the high and low temperature zones will need to be configured separately.

2GIG FT6-345

The 2GIG FT6-345 Wireless Flood and Temperature Detector is a 345 MHz sensor designed with 2GIG Security Systems in mind. The sensor uses Loop 2 for high-temperature detection. It activates when a temperature of 95°F or higher is detected for three straight minutes. The sensor will restore when the temperature falls below 95°F for three straight minutes. The sensor can also be programmed with Loop 1 for freeze detection (41°F or lower for three straight minutes) or Loop 3 for water detection.

If you need help choosing a high-temperature detector for your home, please reach out to us! We can help you determine the best solution for your needs. The best way to reach us is to email support@alarmgrid.com. We will check your email at our earliest convenience and respond back as quickly as possible. We look forward to hearing from you!

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Hi DIYers! We're a little late in reporting this news - in fact it happened a few weeks ago. But we forgot to mention that the Qolsys IQ Panel 2 Plus received the Most Valuable Product Award for Intrusion Detection at ISC West 2019. Congratulations to Qolsys and the IQ Panel 2 Plus System!



The 2019 Edition of ISC West brought us the 5th Annual Most Valuable Product (MVP) Awards, which are part of the larger SAMMY Awards. The MVP Awards are designed to highlight products that make particularly large impressions on the industry. The candidates were judged on innovation, functionality, competitive advantages, monitoring provider benefits, installer benefits and end user benefits.

We are very proud to say that the Qolsys IQ Panel 2 Plus was the winner of the MVP Award in the category of Intrusion Detection. The Alarm Grid Team actually had a great time at the Qolsys Booth during ISC West 2019. We had the opportunity to discuss the company's overview and general outlook, as well as their new commercial platform. You can check out these posts below:

The Qolsys IQ Panel 2 Plus is one of our favorite wireless all-in-one alarm systems. The system supports up to 128 wireless zones and top-of-the-line DSC PowerG Sensors. Each IQ Panel 2 Plus also comes equipped with a WIFI card, a built-in 5 megapixel camera, a 7-inch touchscreen display, an integrated glass break sensor and an LTE cellular communicator (AT&T or Verizon). The system also boasts advanced features like automatic Bluetooth disarming, facial recognition and partition support. Each system comes with a choice of legacy sensor frequency (319.5 MHz, 345 MHz or 433 MHz).

If you want to learn more about the IQ Panel 2 Plus for residential or commercial use, please reach out to us. We want to help you find the perfect system for your needs, and the IQ Panel 2 Plus is one of the best available. The best way to reach us is to email support@alarmgrid.com. One of our security planners will check your email at our earliest convenience and respond as soon as possible. You may also call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We look forward to hearing from you and helping you design a great home or business security system!

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