DIY Security Systems Posts

Hi DIYers! We are happy to announce that the first 2GIG Encrypted Sensors are available on our site. The lineup includes two contacts, a motion, a key fob, and a glass break. Anyone with a 2GIG GC2e or 2GIG GC3e System will absolutely want to make use of these powerful new sensors.

The new 2GIG eSeries Encrypted Sensors represent perhaps the biggest selling point of the new 2GIG Alarm Systems. These sensors are designed exclusively for use with the 2GIG GC2e and 2GIG GC3e. When enrolled, they will make use of encryption in all their wireless communication. This makes these sensors virtually impervious to any wireless hacking or takeover attempts. This is the best way to ensure that your system is always protected.

It is important to note that you cannot bring these sensors over to the older 2GIG Go!Control GC2 and 2GIG GC3 Systems and expect them to work as non-encrypted wireless sensors. These new sensors can only be utilized as encrypted devices on the GC2e and GC3e Systems. However, you can bring over the older 2GIG Sensors and the Honeywell 5800 Sensors and use them with the GC2e and GC3e as standard 345 MHz sensors.

With that out of the way, let's start checking out the new encrypted sensors!

2GIG DW10e

The 2GIG DW10e is a surface-mounted door and window contact sensor. It offers a super thin profile, with dimensions of 2.59"L x 1.03"W x 0.49"D. This makes the sensor practically invisible when mounted flat on a white surface. There are two programmable loops for the DW10e. One loop will have the sensor operate as a standard contact with a reed switch. The other loop allows you to connect a single Normally Closed (NC) hardwired contact to the DW10e and have it communicate with the panel wirelessly.

2GIG DW20e

The 2GIG DW20e is a recessed door and window contact that is perfect for users who want to achieve a more aesthetically pleasing installation. The sensor and its accompanying magnet need to be inserted into holes that are drilled into the door or window and its frame. The only way to see the sensor after installation is to look at the door or window frame from the side when the door or window is already opened. The DW20e has an impressive 450-foot wireless range when used with direct line of sight.

2GIG PIR1e

The 2GIG PIR1e is a wireless PIR motion detection sensor. The device works by looking for the changes in IR energy that occur with movement. It uses a quad-element PIR sensor for superb reliability. The trustworthy and reliable motion detecting sensor offers a coverage area of 30' by 50'. This is perfect for a home or small business. There are three different sensitivity settings you can choose from. When used on low sensitivity, the device will provide pet immunity for small animals weighing up to 55 pounds.

2GIG GB1e

The 2GIG GB1e is a wireless glass break sensor. The device will effectively monitor plate, tempered, and sealed insulating glass that measures between 1/8 and 1/4 of an inch thick. The sensor listens for both the low-pitched "thud" of an object striking the glass and the higher-pitched "shattering" of the glass itself. This dual-detection process helps to ensure that false alarms do not occur. It is great for monitoring windows for forced entry, but it can also be used with protective glass casings that display products.

2GIG KEY2e

The 2GIG KEY2e is a wireless 4-button key fob that gives you a convenient way to control your GC2e or GC3e while you are on-site. There are dedicated buttons for Arming Away, Arming Stay, Disarming, and activating a relay device. You can also program a dual-button press of the top two buttons (Arm Away and Disarm) to trigger an instant panic. Any button must be held down for a full 2 seconds for the command to go through. This helps to prevent accidental inputs. It has a wireless range of 350 feet.

If you have questions about any of these new 2GIG eSeries Sensors or the 2GIG GC2e and GC3e, or if you just want to learn more about our monitoring service, please reach out to us! We are here to make sure you get the perfect equipment for your needs. The best way to contact us is always to email support@alarmgrid.com. If you want to speak by phone, you can reach us at (888) 818-7728 during our regular business hours of 9am to 8pm EST. We look forward to hearing from you!

Hi DIYers! We are happy to announce that there are new firmware updates available for the Qolsys IQ Panel 2 Plus and the 2GIG GC3e & GC3 Systems. Qolsys users can apply the firmware update locally at the panel. 2GIG users can apply from USB or have it pushed from Alarm.com for a small fee.

Qolsys IQ Panel 2 Plus Version 2.3.4

Starting with the Qolsys IQ Panel 2 Plus, Firmware Update 2.3.4 is now available. This is a relatively minor upgrade to the system that improves recognition of the PowerG daughterboard for supporting wireless PowerG Sensors. Although you can technically apply this update to an original Qolsys IQ Panel 2 System, it won't make a difference, because that system does not have a PowerG daughtercard. Since you can apply this update locally at the panel, there is no fee required to receive this update. Remember, your system must be actively monitored and connected with Alarm.com for the update to go through.

In order to apply this update, you must have your Qolsys IQ Panel 2 Plus connected to WIFI. The panel should be plugged into AC power, and it should not have a low-battery condition. To begin, start from the main screen of the system. Press the small grey bar at the top of the screen. Choose Settings > Advanced Settings> Installer Code (default 1111) > Upgrade Software > Patch Tag > enter iqpanel2.3.4 > OK > Upgrade Using Network. The system should begin downloading the update. Once the download is complete, the update will be applied. This process should take about five (5) minutes. The panel will reboot at this time. The process is complete after the reboot finishes.

2GIG GC3e & GC3 Firmware Version 3.2.3

The 2GIG GC3e System just became available very recently. This Firmware Update Version 3.2.3 is a great way to get your new GC3e System up and running. Additionally, existing users of the original 2GIG GC3 System can also apply this same update. The update provides support for the new AT&T LTE Communicator (coming soon!) and allows for 6-digit user codes with both the panel and compatible Z-Wave locks. It also provides various fixes and helps the system run smoother overall. It is recommended that every GC3e and GC3 user receives this update so that they can continue to get the most out of their system.

The easiest way to receive Firmware Version 3.2.3 is to simply have it pushed down from Alarm.com. To do this, the system must have an Alarm.com Cellular Communicator installed and activated. You must contact your alarm company and ask them to push the update. There will be a small fee for this service. If you don't have Alarm.com, you can get more information on our monitoring page. The latest update can also be applied directly at the panel. To do this, you must download the update file onto a USB flash drive and insert the drive into the panel. You will then be able to apply the update locally at no cost. More information on this process can be found in this helpful FAQ. Although that FAQ is specific to the original 2GIG GC3 System, the 2GIG GC3e will follow the same process. Remember, there is no cost required to update via USB.

If you have questions about either of these firmware updates, or if you would like to learn more about our monitoring services, please reach out to us! The best way to contact us is always to email support@alarmgrid.com. We will check your email at our earliest convenience and reply back as soon as possible. You may also call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We look forward to hearing from you and answering your questions!

Hi DIYers! We have a small video recap this week. Our video team was on vacation for most of the week, but we put up three (3) new videos on Tuesday, August 6th. We have two (2) from Joe and one (1) from Jorge. We hope you are excited to check them out! Let's take a look our newest videos!

Carbon Monoxide Detector Functionality

Joe explains how carbon monoxide sensors for security systems are used. These life-safety devices will alert the alarm control panel whenever there is an outbreak of potentially lethal CO gas. This gas is odorless and tasteless, and it kills hundreds of people every single year. We recommend placing carbon monoxide sensors outside of bedrooms, in hallways, and in large central areas like living rooms. You should have at least one (1) CO detector on each floor of the building.

Features Included With an Alarm.com Video Plan

Jorge talks about the features that come included with an Alarm.com video plan. By using Alarm.com for video monitoring, you can view clips from Alarm.com and download them for permanent use. Alarm Grid provides 3,000 monthly clips and 3,000 total clips for any customer with Alarm.com video monitoring. We also provide complimentary Video Analytics at no extra charge. Additional monthly and total clips are available for an added fee. To use video monitoring with Alarm.com, you need a Platinum Plan or a Video-Only Plan.

Error Code 103 On a VISTA Alarm System

Joe discusses the Check 103 Error Code on a Honeywell VISTA System. The Check 103 message will be displayed on an Alphanumeric Keypad when there is a problem with the system's cellular communicator. There are many reasons why a Check 103 error might be displayed. Some possible causes can be a loose tamper cover on the communicator, the panel being unable to recognize the communicator, or the communicator not being registered with AlarmNet. Please note that a Fixed-English Keypad will display the message bF instead for "backup failure".

Hi DIYers! We have exciting news today, as the Honeywell LTE-IA for VISTA Series Panels is now available! This has been eagerly anticipated by VISTA users with strong service from the AT&T LTE Network. We are sure that many of you will want to take advantage of this great new communicator!

As a dual-path communicator, the Honeywell LTE-IA can send signals thorough both a local IP network and a cellular network. It uses a hardwired ethernet connection for IP service, and it works across the AT&T LTE Network for cellular service. The communicator will use IP as its primary path, and cellular will serve as the backup.

Being able to connect with the AT&T LTE Network is the best feature of this communicator. AT&T has stated that they will support their LTE network well into the very distant future. The network will remain in-service even as newer networks like 5G are made available many years from now. AT&T invested huge amounts of money into their LTE infrastructure. Their LTE network is not going anywhere anytime soon. The result is that this communicator will keep your VISTA Panel monitored in the long-run.

The importance of reliable cellular backup cannot be stressed enough. Internet outages, and it is highly likely that your system will need to rely on its cellular connection at some point or another. As long as the cellular path is still available, your VISTA System will remain connected with the AlarmNet360 Servers. This means that you will still be able to take advantage of all the great features from Total Connect 2.0.

Speaking of Total Connect 2.0, a proper AlarmNet Communicator like the Honeywell LTE-IA is required if you want to use this service. If you didn't know, TC2 is an interactive monitoring and automation platform that you can access from anywhere. This is possible using the Total Connect 2.0 Mobile App on Android and iOS devices.

By accessing TC2, you can arm and disarm your system, check its status, control Z-Wave devices (Tuxedo Touch or VAM required), view TC2 Cameras (video plan needed), and more. All you need is a compatible Honeywell System with an AlarmNet Communicator, and an appropriate alarm monitoring plan.

For the VISTA P-Series Panels, the VISTA 15P, VISTA 20P, and VISTA 21iP can all support TC2. There are just some firmware requirements you need to keep in mind. A 15P or 20P must be running firmware 9.12 or higher. A 21iP must be running firmware 3.13 or higher. If you aren't sure of the firmware, just check the PROM Chip. This is a small black chip on the panel's main board. It will have a code that begins with the letters "WA". This code will tell you the firmware version.

If you find that the PROM Chip is not high enough, don't worry! We sell new 15P PROM Chips, 20P PROM Chips, and 21iP PROM Chips. Just be aware that a 15P or 20P System will need to be at least firmware 2.0 or higher to receive a PROM Chip upgrade. Any VISTA 21iP can receive a PROM Chip upgrade.

To replace the PROM Chip, start by powering down the panel by disconnecting the backup battery and unplugging the transformer. Carefully pry off the old PROM Chip with the metal end of a binder clip. Then apply the new one by putting it in the same place and pressing it down until it clicks. Just be careful not to bend the metal prongs on the new PROM Chip! You can then power up your system by plugging the transformer back in and reconnecting the backup battery.

If you actually have better service from the Verizon LTE Network than the AT&T LTE Network, you should also know that a similar Verizon LTE Dual-Path Communicator called the Honeywell LTE-IV has been available for quite some time. Remember, the service provider for your alarm system has nothing to do with the service provider for your phone. Just go with whichever service works best in your area, regardless of which service you use for your smartphone.

If you have any questions about the Honeywell LTE-IA, please reach out to us. The best way to contact us is to email support@alarmgrid.com. Another option is to call us during our normal business hours of 9am to 8pm EST M-F at (888) 818-7728. We look forward to hearing from you!

Hi DIYers! We are pleased to announce that the Interlogix Simon XTi-5i is now available for purchase from the Alarm Grid website. This is a capable wireless panel, all available at an affordable price. It is perfect for homes and small businesses looking for an effective security solution.

Although the Simon XTi-5i is considered a "budget" alarm system, it still offers the same great performance you would expect out of any modern alarm system. The system is essentially an upgrade over the current Simon XTi-5, but it has been revamped to enhance the end user experience. The 5" full-color touchscreen has been improved from the older models, and it feels more satisfying to control. We tested the touchscreen at ISC West 2019, and we gotta say, it's a major improvement.

New to the Simon XTi-5i is the ability to adjust the user interface (UI). You can have the color schemes for the system menus match those from Alarm.com. You will get the same great orange and white color scheme for the Simon XTi-5i as what you have on Alarm.com. This should help you feel more comfortable, whether you are controlling your system from the panel or from the Alarm.com Mobile App on Android and iOS devices. By using the mobile app, you can access your system from almost anywhere!

In order to access Alarm.com, you will need an Alarm.com Communicator. Both LTE cellular and dual-path options are available. Getting your Simon XTi-5i connected with Alarm.com will provide you with the most reliable alarm monitoring service possible. You will also be able to access Alarm.com through the mobile app to control your system in a variety of ways. This includes arming and disarming, checking system status, controlling Z-Wave devices, viewing Alarm.com Cameras, and more. Please note that you will need a Self Gold Plan or higher from Alarm Grid to access Alarm.com, and a Self Platinum level plan or higher is required for remote viewing of Alarm.com cameras. More information can be found on our alarm monitoring page.

The Simon XTi-5i will actually support the same communicators as all of the previous Simon Panels. We recommend using one of the following communicators:

• Alarm.com XT-511-US-AT (AT&T LTE)
• Alarm.com XT-511-US-VZ (Verizon LTE)
• Alarm.com XT-511-CA-TL (Telus LTE - Canada Only)
• Alarm.com XT-511-US-DP-AT (AT&T LTE & IP)
• Alarm.com XT-511-US-DP-VZ (Verizon LTE & IP)
• Interlogix 600-1048-XT-LTE-AT (AT&T LTE) (Must be FW 191C or higher)
• Interlogix 600-1048-XT-LTE-VZ (Verizon LTE) (Must be FW 191C or higher)
• Interlogix 600-1048-XT-LTE-TL (Telus LTE - Canada Only) (Must be FW 191C or higher)

Each of these communicators also doubles as a perfectly functional Z-Wave controller. This will allow you to start building a complete smart home network of Z-Wave devices. You can create scenes to have your Z-Wave devices activate automatically with certain system events or on a set schedule. This can definitely help you save money on energy costs and make your life more convenient. There are all sorts of Z-Wave devices you can add, including lights, locks, thermostats, water valves, and more!

In addition to a better touchscreen and revamped menus, the Interlogix Simon XTi-5i also packs some more power under the cover. The zone count has doubled up to 80 wireless zones. This is perfect for virtually any home or any small to medium sized business. You can even use two (2) hardwired Normally Closed (NC) contacts with the system and connect them to the main board. Just be aware that these hardwired contact sensors will still cut into the maximum 80 zone limit.

As far as sensor support goes, the Simon XTi-5i facilitates the same great 319.5 MHz sensors that its predecessors supported. This includes the wireless sensors from Interlogix and Qolsys. You can also use the Qolsys S-Line Sensors with the system, though they will not utilize encryption with the Simon XTi-5i. If you want encrypted sensors for the system, you will have to wait for the exclusive lineup of Interlogix Encrypted Sensors, which should be made available soon. It is unknown which form of encryption these sensors will utilize, but it is expected that they will work exclusively with the Interlogix Simon XTi-5i System.

You can now purchase the Interlogix Simon XTi-5i from Alarm Grid! If you have any questions about this exciting new system, please reach out to us! The best way to contact us is to email support@alarmgrid.com. We will check your email at our earliest convenience and respond back as soon as possible. If you prefer to call us, you can reach us at (888) 818-7728 during our regular business hours of 9am to 8pm EST M-F. We look forward to hearing from you and telling you all about this great new panel!

Hi DIYers! We have learned about a super convenient feature for Total Connect 2.0. You can now set smart scenes on Total Connect 2.0 to have your Lyric Arm or Disarm automatically based on a set schedule. This was previously only possible for Alarm.com users. TC2 users rejoice!

This feature is extremely convenient if you want to have your Resideo Lyric Panel Arm or Disarm at a set time on a regular basis. You can select both the day(s) of the week and the time of the day when the Arm or Disarm will occur. If your system is already Armed or Disarmed accordingly, then no change will occur. Otherwise, the scene will go through automatically, with no code being required.

Please note that this feature is only available for the Lyric Controller. It will not work with other Honeywell Panels that can use Total Connect 2.0 like the VISTA Panels or the LYNX Touch Panels. If you want to use this feature with TC2, then you will need to upgrade to the Lyric System. This is a great system anyway with its increased zone support and HomeKit compatibility. You might also consider going with an Alarm.com System, as the Alarm.com platform supports this feature for all their compatible panels. A great option is the 345 MHz version of the IQ Panel 2 Plus, which can support the same great 5800 Series Sensors that are commonly used with LYNX and VISTA Panels.

Users who follow a set routine every day should find that this feature is extremely useful. For example, if you go to work at the same time Monday thru Friday, you can set the system to Arm automatically shortly after the time you leave every day. You won't have to remember to Arm your system before you leave. Likewise, you can also have your system automatically Disarm a little before you normally return home. No more racing to beat your system's Entry Delay! Another example is if your kids leave the house after you do, and they sometimes forget to arm the system, you can set an arming schedule to run just after they are set to leave to be sure the system arms.

And if you ever want to make sure that your system Armed or Disarmed like it was supposed to, you can always check the Total Connect 2.0 Mobile App on your Android or iOS device. The app is also a great way to Arm and Disarm your system, and you can use it from pretty much anywhere. Another option available to make sure the system is Armed or Disarmed is to create Open (Disarm) and Close (Arm) notifications that will be sent via text, email, or push notification any time the system is armed or disarmed. We are sure that many of you will love automatic Arming and Disarming for your Lyric from Total Connect 2.0.

For our example, we will show you how to set up automatic Arming and Disarming from a web browser. But you should also have no problem doing this from the mobile app. To get started, login to your TC2 account on the website. Once you have logged-in, click "Scenes" on the left side of the page.

Then click the "Add Scene" button at the top of the screen.

Then give a name for your scene. We recommend choosing something easy to remember, like "Automatic Arm Away" or "Automatic Disarm". In our example, we just went with "Test Arm Stay". Then press the blue Continue button in the lower-right corner. When asked what you want the scene to do, choose Security. Then choose the status you want to put your system in when the scene activates. In our example, we choose "Arm Stay". Then press the blue Continue button in the lower-right corner.

Assuming that you only want the scene to Arm or Disarm your system, press the blue Continue button again. You will then be able to set the schedule for the scene. Start by pressing the "On a recurring schedule" button near the top.

And now you will set the schedule. You can choose multiple days of the week and the time. You can also choose to have the scene occur at Sunrise and/or Sunset on the selected days. For our test example, we set the scene to occur Monday thru Friday at 11:00am. Press the blue Continue button after making your selection.

Finally, press the blue Save button in the lower-right corner to save your new scene!

If you ever want to run the scene manually, you can press the Play button next to the scene. Otherwise, in our example, the scene will run automatically at 11:00am M-F if the system is Disarmed at the time. Once the scene runs, the system will automatically go into Arm Stay mode. If the system is already Armed at 11:00am M-F, then nothing will happen. The picture below shows the play button if you wanted to run the scene manually.

Remember that you will need to create separate scenes if you want to have your Lyric System both Arm and Disarm automatically at separate times. Also keep in mind that you can only do this on TC2 if you have a Resideo Lyric Controller. If you don't have a Lyric yet, now is a great time to upgrade to this powerful wireless security system.

If you have any questions about this feature, please reach out to us! We are happy to provide technical support for Alarm Grid monitored customers. The best way to reach us is to email support@alarmgrid.com. If you would prefer to call us, you can reach us at (888) 818-7728 during our regular business hours of 9am to 8pm Monday thru Friday. We look forward to hearing from you!

Hi DIYers! It's time for our weekly video recap. We have a great batch of videos for you all today. Our technicians Joe, Jarrett, and Jorge will all help you learn how to use your alarm systems and get the most out of your equipment. Let's check out the latest videos from the team.

Adding Wired Motion Detectors to the VISTA 20P

Joe teaches users how to add wired motion detection sensors to a Resideo VISTA 20P System. Hardwired motion sensors will use a 4-wire connection, with two (2) wires being used for the zone input, and two (2) wires being used for power. Most hardwired motion sensors use a Normally Closed (NC) wiring configuration, meaning that they are wired in Series. However, there are some Form C motion sensors that can use a Normally Open (NO) wiring configuration for wiring in parallel.

Troubleshooting a Low Battery Condition on a VISTA Panel

Joe explains how to troubleshoot a low battery condition on a Resideo VISTA Alarm Panel. You will need a voltmeter to do this. The first step is to check the AC voltage. You should expect to see about 18 to 19 volts on a 16.5VAC transformer. Next, check the Auxiliary Power. You should see a reading of 13 volts or higher. Finally, you should check the charging voltage. This should be the same as the auxiliary power voltage.

Adding a 2-Wire Smoke to the Qolsys Hardwire 16-F

Joe teaches users how to add 2-wire smoke detectors to a Qolsys Hardwire 16-F. Any 2-wire smoke detectors used with the Hardwire 16-F must be connected at Zone 16. You must wire the smoke detector(s), plus any other sensors used with the module, before enrolling the Hardwire 16-F with the panel. This lets the module know the proper configuration for each zone. The 2-wire smoke detectors will use Normally Open (NO) wiring. Most burglary devices use Normally Closed (NC) wiring. CO detectors cannot be used with the Hardwire 16-F. You will also need 4.7k resistors at each zone.

Turning Off "Arm Confirm" in a Qolsys IQ Panel 2 Plus

Jorge explains how you cannot turn off the Arm Confirm feature on a Qolsys IQ Panel 2 Plus System. The Arm Confirm feature has the panel produce a loud tone when the system is Armed Away using a key fob or wireless keypad. The purpose of this tone is to make sure that the user knows that they have set their system to Arm Away and that they should exit the premises. Unfortunately, you cannot turn off the Arm Confirm feature on the IQ Panel 2 Plus System because it does not exist.

Arm Away Vs. Arm Maximum

Jarrett discusses the difference between the Arm Away and Arm Maximum modes. When you Arm Maximum, you are telling your system to ignore all of the Entry Delay Periods on your system. This means that if you open an Entry/Exit Zone while the system is set to Arm Maximum, then an immediate alarm will occur. If you are outside the building, you will need to disarm using a key fob or an interactive platform like Total Connect 2.0 or Alarm.com.

Resideo has announced that there is an issue affecting certain Honeywell 6150 Keypads. This issue only affects 6150 Keypads manufactured within a certain time period. Any 6150 Keypad affected by this issue that was purchased through Alarm Grid should be returned to us for a free replacement.

According to Resideo, this issue may affect Honeywell 6150 Keypads that have a date code starting with "C107". It is unknown if this issue affects all 6150 Keypad with this date code prefix or just certain models within the batch. This date code is relevant to any Honeywell 6150 Keypad manufactured between April 17, 2019 and July 19, 2019. For that reason, Resideo is instituting a shipping and manufacturing hold on the Honeywell 6150 Keypad, effective immediately.

Resideo states that the issue in question affects the panic functions of the keypad. When an affected keypad is programmed to enable its dual-button press panic functions, the device will not function as intended. Because of this defect, any affected 6150 Keypad will have its dual-button triggers for panics not work correctly. However, the associated single-button panic inputs should still work as intended, if they are enabled.

On the VISTA P-Series Systems, Zone 95 is, by default, not programmed. However, for Alarm Grid customers who choose to use this panic it is suggested that it be set as an audible Fire Panic. This audible fire panic is triggered by pressing both the [1] and [*] keys together, or by pressing and holding the [A] function key on the left side of the keypad. The [A] function key is the top of the four (4) function keys at the left side of the keypad.

On the VISTA-TURBO Panels, such as the Vista-128BPT or Vista-250BPT, this is programmed as Zone 995, and it is enabled by default. These panels differ slightly in the way that keypad panic keys are programmed. But in the end, the functionality is very similar. Once the panic key is programmed, pressing both the [1] and [*] keys together or pressing the [A] function key can initiate the panic.

On the VISTA P-Series Systems, Zone 99 is, by default, set as a silent police panic. This silent police panic is triggered by pressing both the [*] and [#] keys together, or by pressing and holding the [B] function key on the left side of the keypad. The [B] function key is the second of the four (4) function keys from the top. But on the VISTA-TURBO Panels, this is programmed as Zone 999. It is also set, by default, as a silent police panic. Once enabled, the functionality on the TURBO Panels is the same as on the VISTA P-Series Systems.

Lastly, Zone 96 is, by default, not enabled on the VISAT P-Series Systems. But it is enabled by default, as Zone 996, on the VISTA-TURBO Panels. On the VISTA P-Series Systems, this button is often programmed as an auxiliary medical panic. On the VISTA-TURBO Panels, it is configured as an auxiliary medical panic by default. When this panic is programmed, it is triggered by pressing both the [3] and [#] keys together, or by pressing and holding the [C] function key on the left side of the keypad. The [C] function key is the third of the four (4) function keys when moving from top to bottom.

Only the Zone 95/Zone 995 or [1] and [*], and Zone 96/Zone 996 or [3] and [#] panic options are affected!

It is possible that your system has none, some, or all of these inputs programmed. This depends on your programming settings. But because of this defect, even if you have these inputs programmed, they may not work as intended. It is strongly recommended that you have the single-button panics enabled - those being the [A], [B], and [C] function keys - as there do not appear to be any issues with these single-button inputs. We are happy to help any Alarm Grid monitored customer program these buttons if necessary.

In addition to the Honeywell 6150, the following other keypads are also affected by this same issue:

• 6150PL2
• 6150ADT
• V15PACK
• V20PACK
• V20PTISPKNA

If you need to confirm the manufacture date on your 6150 Keypad, then there is a way to do this. However, it requires opening up the keypad. There are two (2) tabs at the bottom of the keypad that you will need to press in. We recommend using a small screwdriver to do this. Once the tabs have been pressed in, you will be able to separate the keypad from the back cover. Then on the circuit board, there will be a sticker with the date code printed in black. This date code consist of one (1) letter, followed by three (3) digits.

Resideo uses a unique process to decipher the date code. The letter C indicates that the 6150 was manufactured in 2019. If the code starts with any letter other than C, then your 6150 Keypad is unaffected. Then the three digit code corresponds to the day of the year. April 17th is the 107th day of the year. July 19th is the 200th day of the year. With that in mind if the date code reads any value between C107 and C200, then the 6150 may be affected.

The picture below shows the date code on a Honeywell 5828V Keypad. This keypad follows the same date code format as the 6150. Note that this date code reads B249, so it would NOT be affected by this problem.

If the product is still in the box, then you can alternatively check the date code on the sticker on the outside of the box. This can be see in the following images below. Note that the date code in these images reads C192, so this keypad may be affected.

Remember, if the date code on your Honeywell 6150 falls between C107 and C200, then it MAY be affected. Just because it falls within this range does not mean for sure that it is affected. The only way to determine for certain is to test the keypad. If you have any of the [1 + *], [* + #], or [3 + #] functions programmed, then you should test them to make sure they work properly. Remember to place your system on test mode before doing this to prevent false alarms! If you get the proper panic response, then you are fine. If not, then you must return the keypad to us if you purchased it from Alarm Grid.

Every customer who returns an affected 6150 Keypad will receive a complimentary Honeywell 6150RF Keypad as a replacement. The 6150RF is the exact same keypad as the 6150, except that it includes a built-in 345 MHz wireless transceiver for supporting Honeywell 5800 Series Wireless Sensors. The 6150RF is basically an "upgraded" 6150, so you're really getting an even better keypad. Please note that this offer is only valid thru the end of the month. That is August 31, 2019.

If you are in the market for a new keypad for a Resideo VISTA System, then now is a great time to get a Honeywell 6160 Keypad. The 6160 is an even BETTER keypad than the 6150. This is because the Honeywell 6160 is an Alphanumeric Keypad, while the 6150 is a Fixed English Keypad. You need an Alphanumeric Keypad if you want to make menu-level programming changes. With a Fixed English Keypad like the 6150, you are operating blindly when you enter programming. For that reason, trying to program a system with a 6150 is strongly discouraged. With that in mind, the 6160 is the better keypad in every aspect. We actually offer the 6160 for a lower price than the 6150 ($52.99 vs $54.99) because we want our customers to have a keypad that they can use to confidently program their systems.

If you are indeed affected by this issue, then we urge you to contact us as soon as you can. The best way to reach us is to email support@alarmgrid.com. We will check your email at our earliest convenience and respond back as soon as possible. If you would prefer to call us, we can be reached at (888) 818-7728 during our regular business hours of 9am to 8pm EST M-F.

We sincerely apologize to anyone who may have been affected by this issue. But we promise to make things right and make sure that you have a keypad that works with all its functions as intended. Please reach out to us if you have any questions. As always, thank you for being a valued Alarm Grid customer.

Hi DIYers! We have a simple tip today that will be helpful for anyone looking to buy a new home security system. That tip is that the cellular communicator used with your panel is different than the one used with your phone. This is very important to keep in mind when buying a system.

As you probably know, cellular communication is not the only communication path available for security systems. There are also internet (IP) communicators and even traditional telephone dialers. But cellular communication is by far the most reliable. Unlike other communication paths, cellular service almost never goes down or becomes unavailable. Modern cellular communication has also improved tremendously through the years, and it is now nearly as fast as IP communication. For that reason, we recommend that everyone uses cellular communication with their alarm systems.

You may be surprised to learn that many people think they have to get a cellular communicator for their alarm system that uses the same service provider as their cell phone. That is false. You can certainly use a different service provider with your security system than what you use with your phone. There is nothing wrong with using the same service provider, but this is by no means required.

Your phone and your alarm system are completely separate devices. They are not related in any way. They have separate billing cycles, and the service for one will not affect the other. Of course, you may receive text alerts regarding system activity. And if you have a system like the Qolsys IQ Panel 2 Plus, you may use Bluetooth disarming with your phone. But the fact remains that your system and your smartphone are totally separate.

The reason we bring this up is because we have customers all the time who think that they must have the same service provider for their phone as they do their alarm system. They don't. This is a complete fallacy. Your service provider for your phone should have very little impact on which service provider you choose for your system. For example, if you have an AT&T Phone, then there's nothing wrong with choosing a Verizon Communicator for your system, or vice-versa.

Now, there's nothing wrong with considering how the service for your smartphone fares in your home when you are choosing service for your alarm system. For instance, if you think, "Gee, I have an AT&T Phone, and my service works excellent while I am at home!", then by all means, go with an AT&T Communicator for your system. It's just important to understand that this isn't mandatory.

You should also understand that a cell phone and an alarm panel using cellular communication operate in a very similar manner. Both will send out signals across a cellular network. Both have a SIM Card. The only difference is that one communicator is inside a phone, while the other is inside an alarm panel. If you have a phone with a service provider that provides strong service in your home, then it's fair to expect that the same cellular network can also provide strong service for your alarm system.

But if you find that your phone does not receive strong cellular signal strength while you are at home, then please, choose a different service provider for your alarm system! With your phone, you might sacrifice signal strength at home because the network provides better signal strength while you are at work or while you are in town. But your alarm system isn't going anywhere. You should choose your alarm system's cellular service provider based solely on how it performs at the location where it is used.

You should also realize that the costs for cellular alarm monitoring will remain the same, regardless of which service provider you choose. This is different for your phone, where you may shop around for different rates. For an alarm system it's a little bit different. You do not pay the cellular service provider directly. Instead, you pay your alarm monitoring company all the fees for your monitoring service. Your monitoring company will then handle any of the fees for cellular service. No matter which cellular provider you go with, your monthly cost will remain the same. It is the same cost for AT&T, Verizon, or any other cellular service provider you might use.

Cost and the service provider for your phone should not be factors when choosing a cellular service provider for your alarm system. The only factor you should consider is how well that service provider fares in the location of the system. You should check coverage maps and select the service provider that works best in that area. Whether that service provider is the same as the one you use for your phone should not make any difference.

Remember, to use any cellular communicator, you will need a monitoring plan that includes cellular service. We recommend choosing one of our Gold or Platinum Level Plans so that you can take full advantage of the great features that Alarm.com and Total Connect 2.0 have to offer. More information about these plans is available on our alarm monitoring page. If you don't need the convenience of interactive monitoring and smart home automation, we also offer a Cellular-Only Plan that is less expensive and doesn't include access to Alarm.com or Total Connect 2. This plan is perfect for users who want reliable central station monitoring service, and nothing more.

If you have any questions about cellular communicators or alarm monitoring in general, we encourage you to reach out to us. Our planning department is here to help any potential customer make the best decisions for their needs. The best way to reach us is to email support@alarmgrid.com. We will check your email at our earliest convenience and respond back as soon as possible. You may also call us at (888) 818-7728 during our regular business hours of 9am to 8pm EST M-F. We look forward to hearing from you and helping you with all your home security needs.

Hi DIYers! We are thrilled to announce that the 2GIG GC3e is now available for purchase from Alarm Grid. Just a couple weeks ago we blogged about the new 2GIG GC2e System. Well now the other new wireless encrypted system from 2GIG is available as well. This is truly an exciting day!

The 2GIG GC3e Wireless Encrypted Security System is an upgrade over the existing 2GIG GC3 System in virtually every conceivable aspect. If you are already used to the original GC3, then you will have no problem transitioning to the GC3e. The system features a similar design, and it provides a familiar layout and user interface (UI) to help new users feel comfortable. But with its refreshed look, the GC3e fits in even better with most decor. End users are sure to love the sleeker design of this advanced new panel. Plus the 7" capacitive touchscreen looks absolutely beautiful. You can even set up a slideshow feature so that you and your guests can enjoy some pleasant pictures!

Of course, the GC3e is more than just a pretty face. It also provides support for the upcoming 2GIG Encrypted Sensors. Along with the GC2e, this panel will be the first-ever release from 2GIG with support for these devices. Wireless encryption is huge, as it makes these sensors virtually impossible for others to hack or takeover. This is crucial for anyone who wants to achieve the highest level of security possible for their home or business. Although the 2GIG Encrypted Sensor Lineup is still in development, you can currently use the existing 2GIG 345 MHz Sensors and the Honeywell 5800 Series Sensors with the GC3e. That's right, the system is backwards compatible! Up to 100 wireless zones can be added to the 2GIG GC3e.

The 2GIG Smart Areas feature has also returned for the GC3e. This allows users to set up four (4) distinct partitions. If you aren't familiar with partitioning, it refers to the ability to section-off an alarm system into multiple sections. You can control each section individually, without having to bypass a large number of zones. For example, you might arm one partition, while leaving the rest of the system disabled so that people can continue to move throughout those areas. 2GIG refers to these partitions as "Smart Areas", and each one can have its own access codes and zones. This feature is perfect for use in offices, multi-family homes, guest homes, and rental properties. And don't worry, you can still bypass individual zones within each partition when needed.

Z-Wave Plus functionality comes built right into the 2GIG GC3e. Its 500-Series Chipset lets you take full advantage of all of the great features that come with Z-Wave Plus. This includes extended wireless range and enhanced battery life with Z-Wave Plus devices. You can still use classic Z-Wave devices with the system as well. Just keep in mind that you will need to use Z-Wave Plus peripherals if you want maximum battery life and range. And by getting the system connected with Alarm.com, you will be able to control your smart home devices remotely from your Android or iOS device. You can also create smart scenes to have your Z-Wave devices activate automatically based on a schedule or with certain system events.

In order to access Alarm.com and receive alarm monitoring service, you will need two things. The first is an Alarm.com Cellular Communicator. You can choose from an AT&T LTE Communicator (coming soon!) and a Verizon LTE Communicator (available now). These modules are super easy to install, and they will provide your GC3e with the most reliable monitoring service available. Making things even better is that the system already comes with a built-in WIFI card. Once you add a cellular communicator, the GC3e will become dual-path ready. All you will need then is a monitoring plan. You will need a Gold or Platinum Level Plan from Alarm Grid to unlock the system's full potential. More information can be found on our alarm monitoring page.

In addition to its 100 wireless zones, the 2GIG GC3e supports two (2) on-board wired zones, up to 32 keyfob devices, up to eight (8) keypads (choose from 2GIG SP1, 2GIG SP2, and 2GIG PAD1-345), and up to 100 unique user codes. The GC3e receives power from a 1.7A 14VDC transformer that comes included. However, you will still need to provide your own wiring. We recommend using a Honeywell LT-Cable. Firmware updates for the GC3e can be pushed down over-the-air (OTA) from Alarm.com or applied locally using a USB drive.

If you have any questions about the 2GIG GC3e, you can always email us at support@alarmgrid.com. We will check your email at our earliest convenience and reply back as soon as possible. We look forward to hearing from you and helping you find the perfect alarm system for your home or business!